6 Telephonic Support Jobs

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients to ensure the continuous operation of their IT infrastructure and systems. Your focus will be on identifying, investigating, and resolving technical incidents and problems promptly to maintain service levels and client satisfaction. Your primary responsibility will be to monitor client infrastructure, proactively identify issues, and address them before they impact operations. You will handle first-line support for standard and low complexity incidents and service requests across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. In this role, you will investigate incidents, identify root causes, and provide telephonic or chat support to clients as needed. You will schedule maintenance activities for patching and configuration changes, ensuring service continuity during shift changes. Additionally, you will report and escalate incidents when necessary and work towards efficient incident resolution. Key Responsibilities: - Monitor client infrastructure and solutions - Identify and address problems before they occur - Investigate and resolve first-line incidents - Provide telephonic or chat support to clients - Schedule maintenance activities for patching and configuration changes - Follow handover procedures for shift changes - Report and escalate incidents when necessary - Update knowledge articles and identify optimization opportunities - Contribute to project work as required - Implement and deliver Disaster Recovery functions and tests - Perform other related tasks as needed You will be expected to communicate effectively across different cultures and social groups, plan activities well in advance, and maintain a positive outlook in a pressurized environment. Your ability to work hard, adapt to changing circumstances, and prioritize client requirements will be essential in delivering a positive client experience. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in IT/Computing - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, Veeam Certified Engineer, VMware Certified Professional, Zerto, Google Cloud Platform, Oracle Cloud Infrastructure are desirable - Basic knowledge of ITIL processes Required Experience: - Entry-level experience in troubleshooting and supporting security, network, data center, systems, and storage administration - Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain This position requires on-site working and offers equal opportunities to all candidates. Join us at NTT DATA to grow your career and make a significant impact in the world of technology.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature. What You&aposll Be Doing Key Responsibilities: Develops the ability to start &aposowning' portions of an installation, break/fix incidents, and problem management. Functions jointly with the Implementation Engineering team to meet client requirements. May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers. Actions less complex configurations and installations. Attends to less complex break/fix events. Performs any other related task as required. Knowledge and Attributes: Basic understanding and appreciation of technical design principles. Ability to develop an understanding of fundamental project management and administration processes. Display a strong learning orientation. Good verbal communication skills. Demonstrate a client service orientation. Hands-on proactive in approach. Academic Qualifications and Certifications: Bachelor&aposs degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Required Experience: Some work experience in a technical implementation engineering or similar role. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Show more Show less

This entry-level position involves providing 24/7 Operation Support in Real-Time Drilling Operations on a rotating shift pattern. You will be responsible for troubleshooting and resolving issues faced by end-users in real-time within the set SLA. Your responsibilities will include proactively monitoring Real-Time Drilling operations in a confidential working environment globally using web-based applications. You will also be involved in QA/QC of Drilling data in Real-Time, including data from Mud logging, MWD/LWD, reporting data discrepancies, and assisting in their resolution. Additionally, you will provide primary level telephonic and remote support to application end-users and ensure completion of all required training within given timelines. The ideal candidate should have a minimum of 2-4 years of related experience and hold a BE/B. Tech. in Petroleum, BSc, or MSc in Geology. About Us: Weatherford is a leading global energy services company that partners with customers to optimize their resources and realize the full potential of their assets. Our world-class experts provide strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. At Weatherford, you will be part of a community grounded in core values and driven to create innovative solutions for customers. We celebrate each other's successes, grow together, and learn constantly from each other. Together, we are unstoppable. We are One Weatherford.,

As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will play a crucial role in providing proactive support to clients, ensuring the operational efficiency of their IT infrastructure and systems. Your primary responsibility will be to identify, investigate, and resolve technical incidents and problems, ensuring that service levels are upheld and restored promptly. In this entry-level engineering position, you will focus on first-line support for standard and low complexity incidents across multiple technology domains such as Cloud, Security, Networking, Applications, and Collaboration. Your role will involve monitoring client infrastructure, identifying issues before they escalate, and resolving incidents efficiently to meet service level agreements. Key Responsibilities: - Monitoring client infrastructure and solutions. - Identifying problems and errors proactively. - Investigating and resolving first-line incidents. - Providing telephonic or chat support to clients. - Scheduling maintenance activities for patching and configuration changes. - Collaborating with team members to ensure service continuity. - Reporting and escalating incidents as necessary. - Updating knowledge articles and identifying opportunities for process improvement. - Supporting project work and disaster recovery functions as required. To excel in this role, you should possess strong communication skills, the ability to work effectively in diverse environments, and a proactive approach to problem-solving. You will be expected to maintain a positive attitude, work well under pressure, and prioritize client satisfaction in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications such as CCNA, Microsoft Certified, AWS Certified, etc., are advantageous. - Basic knowledge of ITIL processes and IT management concepts. Required Experience: - Entry-level experience in troubleshooting and providing support in security, network, data center, and systems administration. - Familiarity with management agents, redundancy concepts, and products in the supported technical domains. - Basic knowledge of ITIL processes and frameworks. This is an on-site working position, and NTT DATA is an Equal Opportunity Employer dedicated to fostering diversity and inclusion in the workplace. Join us to continue growing your career, expanding your skills, and making a difference in the world of technology.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring operational IT infrastructure and systems by proactively identifying, investigating, and resolving technical incidents and problems. The focus is on first-line support for standard and low complexity incidents and service requests across multiple technology domains like Cloud, Security, Networking, Applications, and Collaboration. Additionally, contributing to project work as required. **Key Responsibilities:** - Monitoring client infrastructure and solutions - Identifying problems and errors preemptively - Investigating incidents and problems to identify root causes - Providing telephonic or chat support to clients - Scheduling maintenance activity windows - Ensuring resolution of incidents and requests efficiently - Updating knowledge articles and identifying optimization opportunities - Contributing to project work as needed - Implementing Disaster Recovery functions and tests - Performing related tasks as required **Knowledge and Attributes:** - Effective communication and working across different cultures - Advanced planning and adaptability - Positive outlook and ability to work well under pressure - Active listening techniques and client-focused interactions - Adaptability to changing circumstances **Academic Qualifications and Certifications:** - Bachelor's degree in IT/Computing or equivalent work experience - Relevant certifications in IT services - Desirable certifications include CCNA, Microsoft Certified, AWS Certified, etc. **Required Experience:** - Entry-level experience in troubleshooting and support within ICT organizations - Basic knowledge of supported technical domains and ITIL processes **Workplace Type:** On-site Working *Equal Opportunity Employer*,

Contact person - HR Bhanumathi Job Title: International Voice Process Executive Location: Bangalore Job Type: Full-time Shift: Rotational Shift Experience: 0-3 Years Salary: best in the market + attractive Incentives We are hiring dynamic and customer-focused individuals for our International Voice Process team. The role involves handling customer queries and providing solutions via voice calls for clients based in the US/UK/APAC region. Key Responsibilities: Handle customer interactions through inbound voice calls. Resolve customer queries efficiently and effectively within defined SLAs. Maintain a high level of customer satisfaction and professionalism. Provide accurate information and troubleshoot issues based on customer needs. Escalate complex issues to the appropriate team if necessary. Qualifications: Minimum 10+2 / Graduate in any stream. Freshers with excellent communication skills are welcome. Prior experience in international BPO/voice process is a plus. Benefits: Attractive salary package with performance-based incentives. 5 days working with rotational offs. Growth opportunities and regular training sessions. Interested candidates can reach out to Bhanumathi.bbb@sourcepointmortgage.com Walk-in address: Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.