The cleaned title from the string MS Engineer - Network L1 is MS Engineer . NTT DATA, Inc.

1.0 - 5.0 years

0 Lacs

maharashtra

On-site

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. Your career here is about believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in your current role, and preparing for future advancements. Encouraging you to take every opportunity to further your career within the global team. The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring operational IT infrastructure and systems by proactively identifying, investigating, and resolving technical incidents and problems. The focus is on first-line support for standard and low complexity incidents and service requests across multiple technology domains like Cloud, Security, Networking, Applications, and Collaboration. Additionally, contributing to project work as required. **Key Responsibilities:** - Monitoring client infrastructure and solutions - Identifying problems and errors preemptively - Investigating incidents and problems to identify root causes - Providing telephonic or chat support to clients - Scheduling maintenance activity windows - Ensuring resolution of incidents and requests efficiently - Updating knowledge articles and identifying optimization opportunities - Contributing to project work as needed - Implementing Disaster Recovery functions and tests - Performing related tasks as required **Knowledge and Attributes:** - Effective communication and working across different cultures - Advanced planning and adaptability - Positive outlook and ability to work well under pressure - Active listening techniques and client-focused interactions - Adaptability to changing circumstances **Academic Qualifications and Certifications:** - Bachelor's degree in IT/Computing or equivalent work experience - Relevant certifications in IT services - Desirable certifications include CCNA, Microsoft Certified, AWS Certified, etc. **Required Experience:** - Entry-level experience in troubleshooting and support within ICT organizations - Basic knowledge of supported technical domains and ITIL processes **Workplace Type:** On-site Working *Equal Opportunity Employer*,

Posted 4 days ago

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Hiring For International voice Process executive Firstsource

0.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Contact person - HR Bhanumathi Job Title: International Voice Process Executive Location: Bangalore Job Type: Full-time Shift: Rotational Shift Experience: 0-3 Years Salary: best in the market + attractive Incentives We are hiring dynamic and customer-focused individuals for our International Voice Process team. The role involves handling customer queries and providing solutions via voice calls for clients based in the US/UK/APAC region. Key Responsibilities: Handle customer interactions through inbound voice calls. Resolve customer queries efficiently and effectively within defined SLAs. Maintain a high level of customer satisfaction and professionalism. Provide accurate information and troubleshoot issues based on customer needs. Escalate complex issues to the appropriate team if necessary. Qualifications: Minimum 10+2 / Graduate in any stream. Freshers with excellent communication skills are welcome. Prior experience in international BPO/voice process is a plus. Benefits: Attractive salary package with performance-based incentives. 5 days working with rotational offs. Growth opportunities and regular training sessions. Interested candidates can reach out to Bhanumathi.bbb@sourcepointmortgage.com Walk-in address: Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield, Bengaluru, Karnataka 560037 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 2 weeks ago

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