4 Telephone Support Jobs

Job Title: Chat Support Agent Location: Gurgaon, India Employment Type: Full-Time, In-Office About QuickReply.ai QuickReply.ai is a WhatsApp Marketing Automation platform for businesses. We help businesses leverage WhatsApp to convert visitors into customers, boost repeat purchases, and build stronger relationships throughout the buyer journey. We work with 900+ businesses across 29 countries, sending over 30 million messages every month. Role Overview We are seeking a Chat Support Agent who will be the first point of contact for our customers. Your primary responsibility will be chat support (60%) , backed by email and telephone support (40%) . You will assist customers with queries, troubleshoot issues, and ensure a positive experience with our platform. Key Responsibilities Provide prompt, friendly, and professional support via chat, email, and phone Troubleshoot and resolve customer issues, escalating when necessary Guide customers through product features, settings, and troubleshooting steps Maintain detailed and accurate records of all interactions Collaborate with internal teams (Customer Success, Product, Tech Support) for complex queries Identify and share recurring issues to improve processes and customer experience Contribute to FAQs, knowledge base articles, and support guides Requirements Experience: 12 years in chat/email/phone support, preferably in SaaS or e-commerce Good at understanding and using software tools and platforms Excellent written and verbal communication skills in English Strong problem-solving and multitasking skills Comfortable working in fast-paced environments Prior experience with live chat and helpdesk tools (e.g., Intercom, Zendesk, Freshdesk) is a plus Prior experience with marketing automation or workflow automation tools is a plus. Basic understanding of e-commerce platforms like Shopify, WooCommerce, Magento and/ or CRMs/ ERPs is preferred Work Schedule Flexible to work in one of these shifts: 9 AM 6 PM, 12 PM 9 PM, or 2 PM 11 PM Comfortable working Monday to Saturday or Tuesday to Sunday What We Offer Competitive salary and incentives Opportunity to work with a fast-growing SaaS company in the e-commerce space Exposure to global D2C brands and e-commerce businesses Collaborative, growth-focused team culture Skill development in SaaS, customer success, and marketing automation Show more Show less

The Customer Service Representative role in the Finance entity provides first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, and other Consumers. You will ensure timely and accurate responses with a high level of customer satisfaction. This is a 24/7 support role with a flexible schedule. As a Customer Facing (CF) CSR, you will have a broad understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations through various contact channels. You will be the primary contact for BP telephone-based enquiries from Key Customers. Your key responsibilities include: - Implementing day-to-day customer service tasks to meet customer expectations and performance indicators. - Serving as a point of contact for key account customers and addressing their enquiries. - Resolving customer issues proactively and efficiently. - Providing customer service via various channels including internet, phone, fax, and email. - Monitoring supply outages and responding to orders promptly. - Logging, assigning, and tracking customer queries and requests. - Supporting GBS activities and triaging high-risk customer issues. You should have: - A Level standard education or equivalent. - 2-3 years of customer service experience in a telephone environment, preferably with Key Account Customers. - Strong communication, time management, and problem-solving skills. - Motivation and ability to build effective relationships. - Experience with SAP, Siebel, and MS Office applications. This role may require negligible travel and is eligible for relocation within the country. It is a hybrid of office and remote working. Please note that employment may be contingent upon adherence to local policies, including background checks and pre-placement screenings.,

As a Customer Service Executive at our company located in Chennai, you will play a crucial role in the business development process. We are seeking enthusiastic female candidates who can effectively onboard new clients and maintain strong customer relationships to contribute to our company's growth. Your responsibilities will include assisting clients through Live Chat, telephone, and email in a friendly and helpful manner. You will be responsible for educating clients about our platforms, trading products, and account-related procedures. Maintaining a high standard of client communication and ensuring departmental KPIs are met are essential aspects of this role. Handling client complaints professionally, being flexible with work hours, and explaining our product offerings to clients are also key responsibilities. Additionally, you will be required to generate leads from the existing database, pass potential leads to Relationship Managers, and schedule meetings for them. Following up with clients, taking feedback, and working collaboratively as part of a team are integral parts of this position. To be successful in this role, you should hold a Bachelor's degree in Business Administration or a related field. Fluency in English and Hindi is mandatory, and knowledge of any additional language is advantageous. Proficiency in computer applications, especially Microsoft Office tools, is required. Strong negotiation, pitching, and customer service skills are essential. The willingness to work extra hours when necessary is also a key requirement. By applying for this position, you agree to adhere to Edeal Fx's privacy policy. If you meet the candidate requirements and are passionate about delivering excellent customer service, please send your resume to hr@edealfx.com.,

What you will do Greet clients and visitors with a positive, helpful attitude and assisting them in finding their way around the office Answering telephone calls in a professional manner, and routing calls as necessary within the office within security guidelines Maintains safe and clean reception area by complying with procedures, rules, and regulations Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs Responding promptly to all requests pertaining to FB in a templated manner and provide suitable options as per standard timeline Organizing for all Travel related queries as per the requested options and timeline Regular review, revision and documentation of processes and SOPs What you will need Around 3-7 years of experience in the FB industry in a similar role Excellent communication skills which includes Verbal and Written Telephone handling Sound knowledge of Food vendors in and around the office premises Vendor interaction and Negotiation skills An enhanced degree of computer literacy Good time management skills