729 Teleperformance Jobs - Page 29

BPO Call Center Day Shift Graduate Customer Care Executive Domestic & International Premium Voice Process Profile -CCE Voice Day Shift US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good

Hi, We are hiring for Leading ITES Company QC Reviewer Analyst Role . Job Description: Minimum of 3 years relevant experience in Contact Center Quality monitoring operations Should have 6 months collections experience Weekly/Monthly/Quarterly reviews with management Auditing, Quality monitoring, Calibration for Calls (Inbound/ Outbound, Chat, Emails & Back-office activities with a good understanding of regulations) Provide coaching and mentoring to new and existing team members on an ongoing basis. Ensure that team members are adhering to call quality standards and practices by conducting regular call-monitoring checks Ensure that the team is adhering to the prescribed quality parameters To actively participate in providing feedback (positive and negative) Conduct team briefings and discussions on a regular basis Need to maintain all the Reports & MIS for the same. Knowledge of Contact center technology around Quality Monitoring Past call monitoring experience (preferred)Excellent telephone manner/interpersonal skills Competencies/Skills: Preparation of QC Plan Calibration with Client QC person Train operations team on QC fundamentals Daily Quality check on the specified number of samples/orders processed Daily updating of defect log based on external and internal QC data Daily / Weekly / Monthly Analysis of Defect log, Accuracy score, Root cause analysis, and preparation of Corrective / Preventive action plans on high hitters Follow up on Actions and work on closures Key Skills a) Overall 5 years of Contact centre experience b) Minimum of 1 year relevant experience in Contact Center Quality monitoring operations c) Auditing, Quality monitoring, Calibration for Calls d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/qc-reviewer-analyst/

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Supervisor Role. Job Description: Minimum 2 years of experience as a Processor with banking and mortgage knowledge. Validate the information received using existing guidelines Check document availability and order for missing documents Understanding job requirements and consistent delivery to set targets. Meet the required criteria for quality parameters. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures. Possess effective problem-solving skills to ensure timely problem recognition and resolution. Receive inputs from multiple sources. Eye for detail while processing transactions. Analytical and problem-solving skills Client First concept, though the employee will not be interacting with the borrowers Requires organizational and time management skills to balance workload and meet deadlines. Technical/Functional Skills Excellent verbal & written communication skills Good analytical ability. Basic keyboard proficiency. Proficiency in MS Office usage Ability to validate the integrity of all data, viz a viz the systems, and update client systems with the correct information. Key Skills: a) Minimum 2 years of experience as a Processor with banking and mortgage knowledge b) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/qc-reviewer-supervisor/

BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

BPO - Hiring For Voice Process Australian Shifts 4.00 LPA GGN Grad/ UG / BE/ B.Tech Min.1Year Experience In Any Domain Can Apply Australian Shifts Cabs 24/7 Only Work From Office Call Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Manager Role. Job Description: Minimum 8 years of Contact Centre Experience. 100% WFO and night shifts applicable. Preference to be given to candidates local to Gurgaon. Excellent verbal and written English skills. Prior experience of working in an ops leader role of a business-to-business collections / order-to-cash process. Excellent analytical (Excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role. Prior experience in managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Potential risks identification and management Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Key Skills: a) Overall 8 Years of Contact Centre Experience b) Minimum of 2 years relevant experience in Contact Centre Quality monitoring operations and should have 6 months collections experience c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/quality-reviewer-manager/

Domestic call Center and International Bpo Hiring Customer Care , Technical Support All Brands BPO Under One Roof 100% Selection in bpo Walk-In Interviews SCF 19,Top Floor,Phase 11, Mohali Call 9988767373 www.callcenterjobs.anejabusinessgroup.com Required Candidate profile We are Hiring for All Call Center and bpo Companies Based in Mohali And Chandigarh . Free Hiring No Charges , Get best as per Your Skills On the Spot Interviews for All BPO at Single Place Visit us Perks and benefits 9988767373 SCF 19, Top Floor,Phase 11,Mohali

We select our joiners as Associate & Train & Develop the holistically in all functional areas of management , Leadership viz Marketing ,Sales, Team management ,Leadership as per sales training module Manage clients & Leading for us in future Required Candidate profile Excellent Communication skills Any Graduate / Post Graduate Young & Enthusiastic Freshers Money Driven Freshers Immediate joiners only CONTACT HR JENIFER @8867028530

MUST have 2yr BPO AVP Operation on paper from Dom Outbound sales(Insurance sales) WFO Bhopal /Gurgaon/Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile WFO Bhopal, Gurgaon and Delhi Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Perks and benefits Salary no constraint for suitable candidate

Hi We are looking to hire an Onboarding Manager for a Leading ITES Company. Please go through the JD and Apply Key Responsibilities: 1. Workday System Administration & Support : Oversee and manage the Workday onboarding process for new hires across multiple global locations. Ensure new employees are properly set up in Workday, including completing necessary documentation, benefits enrollment, and tax forms. Provide guidance to new hires on how to navigate Workday for self-service tasks, such as updating personal information, viewing paystubs, and managing benefits. 2. Global Onboarding Coordination : Work closely with local HR teams to ensure that global compliance requirements are met within Workday for each region (i.e., tax laws, work permits, benefits offerings). Customize and configure Workday onboarding templates, workflows, and notifications for various countries to ensure a consistent yet region-specific experience. Ensure timely completion of onboarding tasks and that all required documents are submitted and properly stored in Workday. 3. Cross-Functional Collaboration : Partner with HR, IT, Legal, and other departments to ensure a seamless onboarding experience for new employees. Collaborate with the Learning and Development team to ensure that relevant training modules are assigned to new employees within Workday. Liaise with IT to ensure new hires have the necessary technology and access to relevant systems, including Workday, before their start date. 4. Employee Experience & Engagement : Develop and implement strategies to improve the global onboarding experience, ensuring that new hires feel welcomed, informed, and prepared for their first day. Provide virtual orientations or webinars on how to use Workday and other systems. Monitor feedback from new hires regarding the onboarding process and Workday experience to continuously improve the onboarding journey. 5. Reporting & Analytics : Utilize Workday reporting tools to track and measure the success of onboarding programs, providing insights to HR leadership for continuous improvement. Create regular reports on onboarding progress, compliance, and completion rates for global teams. Analyze global onboarding metrics to identify trends, gaps, and areas for improvement in the onboarding process. 6. Continuous Process Improvement: Stay updated on the latest Workday features, enhancements, and best practices. Recommend process improvements to streamline and enhance the onboarding experience, leveraging Workday capabilities to drive efficiency. Test and implement new Workday features or updates related to the onboarding process. Qualifications: Bachelors degree in Human Resources, Business Administration, Information Systems, or a related field (preferred). 10+ years of experience working with Workday, specifically in onboarding or HRIS administration (preferred). Strong understanding of Workday onboarding modules and functionalities. Knowledge of global HR and compliance standards, including payroll, benefits, and labor laws in multiple regions. Excellent communication skills, with the ability to provide clear and detailed instructions to employees from diverse backgrounds. Strong organizational skills with attention to detail and the ability to manage multiple onboarding projects simultaneously. Proficiency with MS Office Suite and reporting tools; experience in Workday reporting is a plus. Experience in cross-functional collaboration and working with remote teams. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 354 b) For Position in Bangalore Search : Job Code # 355 c) For Position in Hyderabad Search : Job Code # 356

Hi, We are hiring for the ITES Company for the Training Manager - Media and Entertainment Role. Job Description Proven experience at least 8-10 years in training for media / OTT related products Minimum of 3 years of experience in the media and entertainment industry Design and roll out tailored training programs on media, Over-the-Top (OTT) platforms, YouTube, and associated digital products. Collaborating with stakeholders to create effective training. Assess the effectiveness and efficiency of training programs. Classroom training for new and transitioning employees, as needed. Monitor and track training progress and outcomes. Identify training needs of individuals requiring improvement in production. Create training materials, including manuals, presentations, and interactive modules. Tailor training programs to meet the specific needs of different audiences. Conduct training sessions through various mediums, including in-person, virtual, and on demand formats. Use effective teaching methodologies to ensure engagement and knowledge retention. Provide one-on-one coaching and support as needed. Assess the effectiveness of training programs through feedback and performance metrics. Continuously update and improve training content based on industry trends and feedback. Stay current with new developments in media, OTT, and related products. Work closely with subject matter experts, product managers, and other stakeholders to ensure training content is accurate and up to date. Partner with HR and management to identify training needs and develop strategic training plans Good experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc. Key Skills: a) Minimum of 8 years of experience in training for media / OTT related products b) Minimum of 3 years of experience in the media and entertainment industry c) Good experience with varied devices such as Mobile (IOS & Android),iPads, Tablets, Smart TVs, Xbox etc d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 42

Domestic call Center and International Bpo Hiring Customer Care , Technical Support All Brands BPO Under One Roof 100% Selection in bpo Walk-In Interviews SCF 19,Top Floor,Phase 11, Mohali Call 9988767373 www.callcenterjobs.anejabusinessgroup.com Required Candidate profile We are Hiring for All Call Center and bpo Companies Based in Mohali And Chandigarh . Free Hiring No Charges , Get best as per Your Skills On the Spot Interviews for All BPO at Single Place Visit us Perks and benefits 9988767373 SCF 19, Top Floor,Phase 11,Mohali

Role & responsibilities Conducting customer interactions over calls in a professional manner. Assisting customers with financial or travel-related inquiries and issues. Addressing customer concerns promptly and effectively. Demonstrating empathy and patience in handling customer inquiries and complaints. Ensuring timely resolution of customer issues to maintain satisfaction levels. Preferred candidate profile Graduates and undergraduates with a minimum of 6 months of experience in International BPO can apply. Familiarity with BPO operations and processes. Willingness to work in 24x7 shift timings. Excellent verbal and written communication skills. Perks and benefits Transportation provided with both side cabs. Complimentary meals during working hours. Uncapped incentives based on performance. Health and life insurance coverage.- Opportunities for career growth and advancement within the organization. join our team and embark on a rewarding career journey with ample opportunities for personal and professional development! for further details contact Khushboo at 9870164627.

BPO - Hiring For Voice Process Australian Shifts 4.00 LPA GGN Grad/ UG / BE/ B.Tech Min.1Year Experience In Any Domain Can Apply Australian Shifts Cabs 24/7 Only Work From Office Call Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Hiring for International BPO 's (Customer Service/Sales/Collections) Fresher/Experience can apply UG/GRAD Salary: 15K - 38K in-hand LOCATION - GURGAON-NOIDA Both Side Cabs Meals, Joining Bonus (Organization based) Email: Bhavya.conviction@gmail.com Required Candidate profile Need Excellent to Average Communication Ready to work into night shift 24/7 Shifts

BPO - Hiring For Voice Process Australian Shifts 4.00 LPA GGN Grad/ UG / BE/ B.Tech Min.1Year Experience In Any Domain Can Apply Australian Shifts Cabs 24/7 Only Work From Office Call Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Develop & implement the brand promotion and marketing strategies taking up campaigns like B2B,B2C & B2G to promote services through public relations initiatives. *National & International Learning Trips Guaranteed*. Grab the opportunity now freshers Required Candidate profile Excellent Communication skills Any Graduate / Post Graduate Young & Enthusiastic Freshers Money Driven Freshers Immediate joiners only CONTACT HR VINDHYA@9663989675

BPO - Hiring For Voice Process Australian Shifts 4.00 LPA GGN Grad / BE/B.Tech Min.1Year Experience In Any Domain Can Apply Australian Shifts Cabs 24/7 Only Work From Office Call Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Total 3 YRS exp 1 yrs exp as a TL ON PAPER in DOMESTIC Outbound sales Insurance sales exp will be advantage SLA, AHT, Attrition, Shrinkage, CSAT, Quality Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Greeting from KVC CONSULTANTS LTD.!! We are looking for candidates interested to work in leading MNC for PUNE And BANGALORE Location. Job Title: Process Executive ( voice) Location: Hinjewadi Phase 1 for Pune Location : Electronic City for Bangalore Job Type: Full-time Required Skills and Qualifications: Excellent verbal communication skills in English Should have knowledge in Customer Service . Any Graduates is eligible. Rotational Shift with rotational week off 5 days of working Salary:---- Rs.5 LPA For fresher Benefits: Both side cab facility How to Apply: Schedule your interview kindly call or drop your resume on the given numbers HR AKANSHA -- 9821182648 HR VANSHIKHA -- 9628373762 HR VEDANTI - 9628373764 HR RUCHIRA - 9821182651

Greeting from KVC CONSULTANTS LTD.!! We are looking for candidates interested to work in leading MNC for BANGALORE Location. Job Title: Senior Process Executive ( voice) Location : Electronic City for Bangalore Job Type: Full-time Required Skills and Qualifications: Excellent verbal communication skills in English Proven 1 to 2 year of International voice customer support experience required Any Graduates is eligible. Rotational Shift with rotational week off 5 days of working Roles and Responsibilities in an International Voice Process BPO-- Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts : Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Salary:---- Rs 4 LPA for 1 yr INT voice customer service experience required Benefits: Both side cab facility How to Apply: Schedule your interview kindly call or drop your resume on the given numbers HR SIYA- 7565006262 HR AKANSHA - 9821182648 HR VANSHIKHA -- 9628373762 HR ARRESHA - 9628373763

We select our joiners as Associate & Train & Develop the holistically in all functional areas of management , Leadership viz Marketing ,Sales, Team management ,Leadership as per sales training module Manage clients & Leading for us in future Required Candidate profile Excellent Communication skills Any Graduate / Post Graduate Young & Enthusiastic Freshers Money Driven Freshers Immediate joiners only CONTACT HR JENIFER @8867028530

We Are Hiring For Service Desk Role With Leading IT Company. Role purpose : Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Desired Candidate Profile 1-6 Yrs of experience in Service Desk/Technical Support - L1/L2/Desktop Support Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill: Prior SD experience and excellent English speaking skills To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Service Desk Chennai (Job Code # 28)

Hi We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role. *** Minimum 5 years of experience in Culture & Communication Training and V&A Domain *** Job Description: Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.) Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback. Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance Provide one-on-one coaching and group sessions to address specific communication challenges and goals Conduct new hire interviews to funnel right resources for stakeholders Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds Provide the necessary documentation and reporting for all classes facilitated Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods Stimulate and sustain learner motivation and engagement in training and coaching. Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively Conduct client-specific training, as needed Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams Show flexibility by being able to quickly adjust to frequent process and information changes Demonstrate emotional intelligence by handling work under pressure effectively Competency Requirements: Facilitation Skills Experience with classroom and virtual training platforms and tools. Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning In depth knowledge of English phonetics, grammar, US culture and soft skill Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite. Time-management & multi-tasking skills Extensive experience in Customer Service Qualification : Bachelors degree Exposure to US Culture TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 259

Hi, We are hiring for Leading ITES Company for HR Helpdesk SME Pls go through the JD and Apply. We shall call back the relevant profiles. Role & responsibilities: Overall 5 +Years of Experience in HR Helpdesk with Minimum 1 year of dealing with Leading Team. Should have managed an HR Helpdesk team of around 20-25 FTE. Should possess the ability to manage escalations, manage processes, and guide peers on HR transactions and help them achieve high accuracy and timeliness. The role also requires the incumbent to interface with clients and help resolve and eliminate causes of operational issues that may arise. Should have an understanding of HR functions like Payroll & Employee data management. Preferably experienced in transition of helpdesk and documentation of SOPs. Skilled in understanding client needs, fostering communication, and delivering solutions that exceed expectations. Strong ability to collaborate cross-functionally to ensure seamless service delivery and client retention. Known for exceptional interpersonal skills, strategic problem-solving, and a commitment to enhancing client experience through proactive engagement and support. Monitored team performance through regular reviews, coaching, and feedback sessions to drive continuous improvement and maintain high levels of customer satisfaction. Developed and delivered training programs to upskill team members, enhancing their product knowledge, communication skills, and problem-solving abilities. Created detailed reports on team performance, customer feedback, and operational metrics, presenting findings to senior management and recommending strategic improvements. Team Handling Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound call-handling skills Telephone and email etiquette To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 163