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1 - 5 years

2 - 5 Lacs

Noida

Work from Office

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Excellent communication required. US Customer Service voice process. Work from office. Noida Sector 40 Minimum 1 yr of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Archana 9514366618 for more info. Thanks, Archana 9514366618

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1 - 3 years

3 - 6 Lacs

Chennai

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Hi, We are hiring for the ITES Company for Order to Cash Role. Job Description Minimum 2- 3 years of experience in FnA domain in R2R OTC Activities Ownership of O2C Functions as Cash Allocation, Collection back office, timely highlight challenges/ issues for guidance, daily reporting. Functional working experience in ERPs like SAP / S4 Hana preferred Good Analytical Skills Skills a)Experience in O2C Processing b)MS office skills c)Basic communication skills Key Skills a) Minimum 1 year experience in RTR - OTC Processing b) Working experience in ERPs like SAP / S4 Hana c) Experience of Cash Allocation, Collection back office d) Any Graduate WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Chennai Search : Job Code # 390

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2 - 6 years

4 - 6 Lacs

Gurugram

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Hiring For International Banking Voice And Chat CS Process -5.80 LPA GGN Grad/UG's/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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2 - 6 years

4 - 5 Lacs

Gurugram

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Hiring For International Banking Email And Chat CS Process - 5.20 LPA - GGN Grad/ B.E./ B.Tech/ - Min. 1 Yr. Experience in Customer Service is Must Any Domain 24/7 5 Days Cabs Call - Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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1 - 5 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Chat Support Requirements: Min 1 Year International Chat Experience Mandatory Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Whatsapp : 9721919721 Job Description & Specifications: 1: Graduate/UG With Min 1 Year Exp in Customer Support - International Chat 2: Candidates need to support customer queries through Chat Support 3: Process Deals with a Leading US Based Telecom Company 4: Excellent English Proficiency Required (Spoken and Written) 5: Candidate Must Not Have Any Exams in the Next 6 Months 6: Rostered Shifts 7: 2 Week offs (Rostered) 8: 5 Days Working 9: Sal Max 38K 10: Incentives 2.5K (Performance Based) 11: Cabs During odd hours (7 pm to 7 am)

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1 - 5 years

2 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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- 3 years

2 - 3 Lacs

Chennai

Work from Office

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We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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1 - 5 years

2 - 3 Lacs

Chennai

Work from Office

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We Are Hiring Freshers For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Exp : 0-4 Years Sal : 2.8- 4 LPA Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle customer complaints and feedback in a professional manner, escalating issues when necessary. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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- 5 years

4 - 5 Lacs

Pune, Bengaluru

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Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING MNCs Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate to Pune/Bengaluru . NOTE:- NEED IMMEDIATE JOINERS ONLY NEED EXCELLENT ENGLISH COMMUNICATION ANY ENGLISH COMMUNICATION COURSE FOR FRESHER'S WOULD BE PREFFERED FOR EXPERIENCED CANDIDATES NEED INTERNATIONAL EXPERIENCE ONLY Job Description Location :- Hinjewadi Phase - 2, Electronic City Process -- INTERNATIONAL Customer Support Voice Eligibility:- Graduates Freshers and Exp both can apply Salary :- Rs 4.5 LPA to 5.75LPA Working Days : -5 days working with Cab facility . ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya -- 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, DIVYA HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #voice #bpo #customerservice #pune #international #magarpatta #cse

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1 - 5 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Chat Support Requirements: Min 1 Year International Chat Experience Mandatory Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Whatsapp : 9721919721 Job Description & Specifications: 1: Graduate/UG With Min 1 Year Exp in Customer Support - International Chat 2: Candidates need to support customer queries through Chat Support 3: Process Deals with a Leading US Based Telecom Company 4: Excellent English Proficiency Required (Spoken and Written) 5: Candidate Must Not Have Any Exams in the Next 6 Months 6: Rostered Shifts 7: 2 Week offs (Rostered) 8: 5 Days Working 9: Sal Max 38K 10: Incentives 2.5K (Performance Based) 11: Cabs During odd hours (7 pm to 7 am)

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1 - 4 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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1 - 5 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Chat Support Requirements: Min 1 Year International Chat Experience Mandatory Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Call : 78988 22545 Whatsapp : 9721919721 Job Description & Specifications: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidates need to support customer queries through Chat Support 3: Process Deals with a Leading US Based Telecom Company 4: Excellent English Proficiency Required (Spoken and Written) 5: Candidate Must Not Have Any Exams in the Next 6 Months 6: Rostered Shifts 7: 2 Week offs (Rostered) 8: 5 Days Working 9: Sal Max 4LPA 10: Incentives 2.5K (Performance Based) 11: Cabs During odd hours (7 pm to 7 am)

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1 - 5 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 4.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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- 5 years

1 - 3 Lacs

Kharagpur, Purulia, Bardhaman

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Top MNC BPO is hiring for the Premium Non-Voice and Chat Process. Candidate Must be excellent in English Communication. CTC - Upto 3.60 LPA Rotational Shift 5 & 6 working Days Call /WhatsApp- 9147047911, 6296317938, 8967040903, 9007152957

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- 5 years

1 - 3 Lacs

Kolkata, Barabazar, Barasat

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Top MNC BPO is hiring for the Premium Non-Voice and Chat Process. Candidate Must be excellent in English Communication. CTC - Upto 3.60 LPA Rotational Shift 5 & 6 working Days Call /WhatsApp- 9147047911, 6296317938, 8967040903, 9007152957

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1 - 5 years

3 - 6 Lacs

Pune, Bengaluru

Work from Office

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Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Blended in Pune/Bangalore -- Candidates residing in Pune/Bangalore may apply for the same Job Description: PROFILE 1- Biggest MNC in India - Hinjewadi ( excellent English communication needed skills mandatory ) International voice process/Blended ELIGIBLE-- GRADUATES /UGs SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International voice process/Blended (Viman Nagar) ELIGIBLE-- GRADUATES /UGs SALARY UPTO RS 6LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS International voice process(Hinjewadi) ELIGIBLE-- GRADUATES WITH 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS ------------------------------------------------------------------------------------------------- PROFILE - 2 --- Leading ITES MNC in Electronic City- Bangalore INTERNATIONAL Customer Support Voice . ELIGIBLE-- GRADUATES WITH EXCELLENT ENGLISH NTERNATIONAL COMMUNICATION SKILLS SALARY UPTO RS 4.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS Process 2- International voice process- ELIGIBLE-- GRADUATES WITH 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE SALARY UPTO RS 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS CABS AVAILABLE/ROTATIONAL SHIFTS -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Divya 9821182650 Areesha 9628373763 Vanshika 9628373762 Reba 9628373764 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

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1 - 3 years

2 - 4 Lacs

Hyderabad

Work from Office

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Greetings of the Day . Candidates who are residents of Hyderabad and are okay with Work From Office looking in a leading MNC ,we have a profile for you **KEY HIGHLIGHTS : Profile for WORLDS LARGEST IT MNC Customer Support Executive (Voice) Location: Hyderabad (Work From Office; Cabs Provided) Qualification : Graduate/ Undergraduate Good verbal communication skills in English Salary**: Upto Rs 4.75LPA 5 days working (Rotational Shifts) Minimum 6 months of experience is required in relevant field Profile - Customer Support Executive - (International Voice) Job location - Hyderabad (Hitech city) Qualification * Graduates & Undergraduates with Good Verbal --- communication skills in English Roles and Responsibilities in an International Voice Process BPO Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance:Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR AREESHA 9628373763 HR DIVYA 9821182650 HR VANSHIKA 9628373762 HR SIYA 7565006262 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING H.R Team KVC CONSULTANTS LTD. NO PLACEMENT CHARGES

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2 - 7 years

3 - 7 Lacs

Noida, Gurugram

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Hiring For International Banking Voice Process - 7.50 LPA / - Noida And GGN Also Grad/ B.Tech- Min.18 Months International Voice / Chat/ Chat & Voice Exp must NO UG 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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6 - 11 years

4 - 8 Lacs

Noida, Kolkata, Hyderabad

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* Total 6 yrs exp from BPO out of this 2 yr exp as BPO Assistant Manager Training on the paper *Prepare Annual Training Budget& plans *NHT, OJT, Refresher training *Call/ WhatsApp cv Neha 8287267407 Amit 8178259405 Required Candidate profile Work from Office-Kolkata and Lucknow only not for Delhi/NCR and Bangalore neither Hyderabad..Apply those who can relocate in Kolkata either Lucknow Perks and benefits Fix Salary + lucrative Incentives

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- 5 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Hyderabad - Minimum 6 months of experience is required. Job description We are looking for process associate for International voice process who can interact with customers address their concerns, answer their questions and assist them with their needs. also who are able to join immediately Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call santoshi 9176198282 for more info Thanks, santoshi 9176198282

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1 - 5 years

3 - 5 Lacs

Gurugram

Work from Office

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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1 - 5 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

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Hiring for Leading ITES Company In Gurgaon for Chat Support Requirements: Min 1 Year International Chat Experience Mandatory Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Call : 78988 22545 Whatsapp : 9721919721 Job Description & Specifications: 1: Graduate/UG With Min 1 Year Exp in Customer Support - International Chat 2: Candidates need to support customer queries through Chat Support 3: Process Deals with a Leading US Based Telecom Company 4: Excellent English Proficiency Required (Spoken and Written) 5: Candidate Must Not Have Any Exams in the Next 6 Months 6: Rostered Shifts 7: 2 Week offs (Rostered) 8: 5 Days Working 9: Sal Max 35K 10: Incentives 2.5K (Performance Based) 11: Cabs During odd hours (7 pm to 7 am)

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1 - 5 years

3 - 5 Lacs

Gurugram

Work from Office

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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1 - 4 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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1 - 4 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

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Hiring for Leading ITES Company In Gurgaon/Noida for Customer Support Requirements: Min 1 Year BPO/Customer Service Experience Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 4 Pm Call : 78988 22545 Whatsapp Your CV @ 9721919721 Job Details: 1: Graduate/UG With Min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Rotational Shifts 4: Customer Support 5: 5 Days Working 6: Max 5.8 LPA 7: Excellent Communication Skills 8: Immediate Joiners Preferred

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Exploring Teleperformance Jobs in India

Teleperformance is a global leader in customer experience management, with a strong presence in India. As one of the top BPO companies in the country, Teleperformance offers a wide range of job opportunities for job seekers looking to kickstart their careers in the customer service industry.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Delhi
  5. Chennai

Average Salary Range

The average salary range for teleperformance professionals in India varies based on experience and location. Entry-level positions can expect to earn between INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

A typical career path in teleperformance may include roles such as Customer Service Executive, Team Leader, Operations Manager, and eventually progressing to roles like Account Manager or Client Services Director.

Related Skills

In addition to strong communication and customer service skills, teleperformance professionals may benefit from having skills in data analysis, problem-solving, and proficiency in CRM software.

Interview Questions

  • What motivated you to apply for a role in customer service? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you describe a time when you had to meet a tight deadline? How did you manage it? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • How do you stay motivated in a fast-paced work environment? (basic)
  • Can you explain the importance of empathy in customer service? (basic)
  • How do you prioritize tasks when dealing with multiple customer inquiries at once? (medium)
  • Have you ever had a conflict with a team member? How did you resolve it? (medium)
  • What steps would you take to ensure customer satisfaction? (basic)
  • How would you handle a situation where a customer is unhappy with the service provided? (medium)
  • Describe a time when you had to learn a new technology or software quickly. (medium)
  • How do you stay updated on industry trends in customer service? (basic)
  • Can you give an example of a successful cross-selling experience you had? (medium)
  • How do you handle stress in a high-pressure work environment? (medium)
  • What do you think sets Teleperformance apart from other BPO companies? (basic)
  • How do you prioritize customer requests when they conflict with company policies? (medium)
  • Describe a time when you had to work with a difficult team member. How did you handle it? (medium)
  • How do you ensure accuracy in your work while maintaining efficiency? (medium)
  • What strategies do you use to retain customers and build long-term relationships? (medium)
  • Have you ever had to deal with a customer complaint that you couldn't resolve? How did you handle it? (medium)
  • How do you handle repetitive tasks in your role? (basic)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you adapt your communication style to different types of customers? (medium)
  • What do you think are the key qualities of a successful customer service representative? (basic)
  • How do you handle constructive feedback from your supervisor? (basic)

Closing Remark

As you prepare for your teleperformance job interview, remember to showcase your strong communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can land a rewarding career in the dynamic world of customer service at Teleperformance in India. Good luck!

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