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1.0 - 5.0 years

3 - 6 Lacs

Pune, Gurugram

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Hi, We are hiring for the ITES Company for Fare Filing Distribution Role. Job description: Minimum 1-year experience in a Fare Filing Distribution Role is mandatory. Possess knowledge of filing and updating fares in the ATPCO system based on the information provided. Possess knowledge of filing and updating rule conditions such as Eligibility, Date/Time, Seasonality, Flight Application, Combinations, Advance Purchase, Negotiated Fares, Surcharge, Blackout, Automated Changes and Cancellation, Fare By Rule, Footnote, Routing Map, etc. in the ATPCO system based on the information provided. Possess knowledge of special fare filing activities such as YQ/YR, Optional and Ancillary services, Branded Fares, Chart 1 & 2. Possess knowledge of performing quality assurance checks in the Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, etc. Should be well conversant with all the fare pricing and troubleshooting entries in the GDS such as Amadeus, Galileo, Sabre, etc. Good knowledge of World Geography, Fare Construction, etc. Validate fares and rules data for accuracy, completeness, and consistency. Identify fare and rule inconsistencies in the ATPCO and GDS systems. Stay updated with industry trends and changes in ATPCO procedures Preferred Skills: a) Minimum 1-year experience in a Fare Filing Distribution b) Experience of fare pricing and troubleshooting entries in the GDS such as Amadeus, Galileo, Sabre, etc c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: Click on Start option to Apply and fill the details Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Pune )Type : Job Code # 393 b) To Apply for above Job Role ( Gurgaon )Type : Job Code # 394 Or For Position in Gurgaon Search: Copy and Paste the link below https://outpace.in/job/fare-filing-and-distribution-3/

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0.0 - 5.0 years

2 - 3 Lacs

Hyderabad, Chennai, Bengaluru

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Hi, We are hiring for Domestic Customer support - Voice process Day Shift job Freshers and Experienced both can apply Work location - Chennai, Hyderabad Vizag - salary is 11k take home Direct walkin interview Sunday fixed off Max Sal 30k take Home + Incentives Immediate joining required Pls call Sangeeta 9176078282 for more info Thanks, Sangeeta 9176078282

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Pune, Chennai

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We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call S angeta 9176078282 for more info Regards S angeta 9176078282

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Pune, Chennai

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Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call manju 9342679949 for more info. Thanks, manju 9342679949

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1.0 - 5.0 years

2 - 5 Lacs

Noida, Kolkata, Gurugram

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Excellent communication required. US Customer Service voice process. Work from office. Noida Sector 40 Minimum 1 yr of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Priya 9962064796 for more info. Thanks, Priya 9962064796

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0.0 - 5.0 years

2 - 4 Lacs

Chennai, Bengaluru

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BPO / Call Center / Day Shift / Graduate / Customer Care Executive Domestic & International Voice Process Profile -CCE Voice Salary - 18k to 30k CTC Day Shift / US Shift Immediate Joiners No Placement Charges Required Candidate profile Min.12th pass Fresher & Experience English Must be Good Pls call naveen 9962331867 for more info NO PLACEMENT CHARGES Thanks, naveen 9962331867

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0.0 - 4.0 years

2 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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Job description . Designation- Customer support executive Job Role- Speak with the client on call. Voice Process. Only English & Hindi is Required. Location- Hyderabad, Bangalore, Chennai Please Call Manju 9342679949 for more info Required Candidate profile Candidates should be comfortable to work from office. Graduation not Mandatory Salary 14- 18 k CTC Required Immediate Joiners. Regards Manju 9342679949

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2.0 - 7.0 years

2 - 7 Lacs

Gurugram

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Hiring For Non Voice Fraud Banking Process - 7.00 LPA GGN Only Grad/ B.Tech/B.E. - Min.1 year Fraud Banking Experience (Either BpO/Non Bpo- Eligible) 24/7 5 Day Cabs Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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1.0 - 6.0 years

1 - 4 Lacs

Gurgaon/Gurugram

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BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

1 - 3 Lacs

Gurgaon/Gurugram

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Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

4 - 4 Lacs

Gurugram

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Please call nadir @ 9899682309 to apply. Minimum 3 mths exp in international voice process is a must. Undergrad/grad both can apply Salary Upto 37k Gurgaon 5 days / Rotational shifts/ Cabs Immediate Joiners Needed.

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0.0 - 3.0 years

2 - 3 Lacs

Chennai

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We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language: Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle international voice process calls with a focus on resolving customer queries efficiently. Work in a fast-paced environment with multiple priorities and deadlines. Collaborate with team members to achieve daily targets and goals. Maintain accurate records of all interactions with customers using CRM software. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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1.0 - 5.0 years

2 - 3 Lacs

Chennai

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We Are Hiring Freshers For Customer Support Role With Leading ITES Company. ( Immediate Joining) Job Location : Chennai Exp : 0-4 Years Sal : 2.8- 3.3 LPA Pls Apply Through Naukri, We Shall Call Back The Relevant Profiles Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle customer complaints and feedback in a professional manner, escalating issues when necessary. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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3.0 - 5.0 years

4 - 6 Lacs

Chennai

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Hi We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International chat process 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support for Travel Process. Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Experience in Travel Industry Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 5 Lacs

Gurugram

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Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

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1.0 - 5.0 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 9696688937, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

1 - 4 Lacs

Kolkata, Barabazar, Barasat

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Top MNC BPS is hiring for the Premium Blended and Chat Process. Candidate Must be excellent in English Communication. CTC- 3LPA-4.5LPA Rotational Shift 5 working Days+ Cab +Bonus Call / WhatsApp- 9147047911, 6296317938, 9073639536

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0.0 - 5.0 years

1 - 4 Lacs

Kharagpur, Siliguri, Bardhaman

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Top MNC BPS is hiring for the Premium Blended and Chat Process. Candidate Must be excellent in English Communication. CTC- 3LPA-4.5LPA Rotational Shift 5 working Days+ Cab +Bonus Call / WhatsApp- 9147047911, 6296317938, 9073639536

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Exploring Teleperformance Jobs in India

Teleperformance is a global leader in customer experience management, with a strong presence in India. As one of the top BPO companies in the country, Teleperformance offers a wide range of job opportunities for job seekers looking to kickstart their careers in the customer service industry.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Pune
  4. Delhi
  5. Chennai

Average Salary Range

The average salary range for teleperformance professionals in India varies based on experience and location. Entry-level positions can expect to earn between INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

A typical career path in teleperformance may include roles such as Customer Service Executive, Team Leader, Operations Manager, and eventually progressing to roles like Account Manager or Client Services Director.

Related Skills

In addition to strong communication and customer service skills, teleperformance professionals may benefit from having skills in data analysis, problem-solving, and proficiency in CRM software.

Interview Questions

  • What motivated you to apply for a role in customer service? (basic)
  • How do you handle difficult customers or situations? (medium)
  • Can you describe a time when you had to meet a tight deadline? How did you manage it? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • How do you stay motivated in a fast-paced work environment? (basic)
  • Can you explain the importance of empathy in customer service? (basic)
  • How do you prioritize tasks when dealing with multiple customer inquiries at once? (medium)
  • Have you ever had a conflict with a team member? How did you resolve it? (medium)
  • What steps would you take to ensure customer satisfaction? (basic)
  • How would you handle a situation where a customer is unhappy with the service provided? (medium)
  • Describe a time when you had to learn a new technology or software quickly. (medium)
  • How do you stay updated on industry trends in customer service? (basic)
  • Can you give an example of a successful cross-selling experience you had? (medium)
  • How do you handle stress in a high-pressure work environment? (medium)
  • What do you think sets Teleperformance apart from other BPO companies? (basic)
  • How do you prioritize customer requests when they conflict with company policies? (medium)
  • Describe a time when you had to work with a difficult team member. How did you handle it? (medium)
  • How do you ensure accuracy in your work while maintaining efficiency? (medium)
  • What strategies do you use to retain customers and build long-term relationships? (medium)
  • Have you ever had to deal with a customer complaint that you couldn't resolve? How did you handle it? (medium)
  • How do you handle repetitive tasks in your role? (basic)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you adapt your communication style to different types of customers? (medium)
  • What do you think are the key qualities of a successful customer service representative? (basic)
  • How do you handle constructive feedback from your supervisor? (basic)

Closing Remark

As you prepare for your teleperformance job interview, remember to showcase your strong communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and confidence, you can land a rewarding career in the dynamic world of customer service at Teleperformance in India. Good luck!

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