US Telecom - Technical Support (Chat || Voice || Blended) LOUD Media and Entertainment Pvt. Ltd.

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for providing Customer/Technical Support through Chat, Voice, and Blended Process in Pune. As a Customer/Technical Support Executive, you will interact with customers effectively and troubleshoot technical issues. The ideal candidate should be an Undergraduate with at least 6 months of international experience. The salary offered can go up to 5 LPA based on your skills and experience. You will be required to work in a rotational shift, which includes an 18-hour US work window from 6:00 PM IST to 09:30 AM IST, for 5 days a week. To excel in this role, you must possess excellent communication skills, both written and verbal. You should have strong listening skills, be attentive, patient, and capable of handling objections effectively. Being persuasive, diligent, and achievement-oriented are essential qualities for this position. Additionally, you should be able to work in a team, build relationships with customers and team members, and have problem-solving skills. Basic computer proficiency is required, along with working knowledge of MS Office applications like Word and Excel. Previous experience in live chat processes, customer services, or the Telecom industry is mandatory. Experience with Upselling/Proactive Sales on live chat will be an added advantage. This is a full-time, permanent position suitable for freshers. You will receive benefits such as health insurance and Provident Fund. The work schedule may include day shifts, evening shifts, night shifts, rotational shifts, and US shifts. Weekend availability may be required. In this role, you will have the opportunity to earn performance bonuses and yearly bonuses based on your contributions. Proficiency in English is preferred, and the work location is in person. The expected start date for this position is 03/07/2025.,

Posted 1 week ago

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Customer/Technical Support (Chat || Voice || Blended) LOUD Media and Entertainment Pvt. Ltd.

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer/Technical Support Executive for Chat, Voice, or Blended Process in Pune, you will be responsible for providing exceptional customer service to clients. We are looking for individuals who are undergraduates with at least 6 months of international experience. The salary offered for this position can go up to 5 LPA. In this role, you will be required to work in a rotational shift pattern covering an 18-hour US work window, from 6:00 PM IST to 09:30 AM IST, five days a week. Your primary skills and competencies should include excellent communication skills both written and verbal, strong listening abilities, objection handling skills, persuasiveness, and diligence. Additionally, you should have an achievement-oriented mindset, the ability to work well in a team, and possess problem-solving skills. Basic computer proficiency is required along with working knowledge of MS Office applications like Word and Excel. Prior experience in live chat processes, customer services, or the Telecom industry is mandatory. Experience with upselling or proactive sales on live chat platforms is also necessary for this role. This position is a full-time, permanent opportunity suitable for freshers. Benefits include health insurance and Provident Fund. The work schedule may involve day shifts, evening shifts, Monday to Friday availability, night shifts, rotational shifts, and US shifts. Weekend availability is also required. In addition to the base salary, there are performance bonuses and yearly bonuses available. The preferred language for communication is English. The work location is in person, and the expected start date for this position is 17/07/2025.,

Posted 1 week ago

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