2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

Job Description: As a Customer Services Advisor, your role involves delivering high quality customer centric solutions and providing insights on customer needs. You have the opportunity to turn challenging situations into moments of delight within a fast-paced customer service environment. Key Responsibilities: - Handling inbound customer queries related to billing, rate plans, service activations, troubleshooting, and complaints via live chat. - Creating Upsell/Cross sell opportunities while assisting customers through live chat. - Providing accurate and relevant information to resolve customer queries on the first contact. - Taking end-to-end ownership of customer issues and following thro...

Posted 1 week ago

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US Telecom - Technical Support (Chat || Voice || Blended) LOUD Media and Entertainment Pvt. Ltd.

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for providing Customer/Technical Support through Chat, Voice, and Blended Process in Pune. As a Customer/Technical Support Executive, you will interact with customers effectively and troubleshoot technical issues. The ideal candidate should be an Undergraduate with at least 6 months of international experience. The salary offered can go up to 5 LPA based on your skills and experience. You will be required to work in a rotational shift, which includes an 18-hour US work window from 6:00 PM IST to 09:30 AM IST, for 5 days a week. To excel in this role, you must possess excellent communication skills, both written and verbal. You should have strong listening skills, be a...

Posted 3 months ago

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Customer/Technical Support (Chat || Voice || Blended) LOUD Media and Entertainment Pvt. Ltd.

0.0 - 3.0 years

0 Lacs

pune, maharashtra

On-site

As a Customer/Technical Support Executive for Chat, Voice, or Blended Process in Pune, you will be responsible for providing exceptional customer service to clients. We are looking for individuals who are undergraduates with at least 6 months of international experience. The salary offered for this position can go up to 5 LPA. In this role, you will be required to work in a rotational shift pattern covering an 18-hour US work window, from 6:00 PM IST to 09:30 AM IST, five days a week. Your primary skills and competencies should include excellent communication skills both written and verbal, strong listening abilities, objection handling skills, persuasiveness, and diligence. Additionally, yo...

Posted 3 months ago

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