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1.0 - 6.0 years

3 - 8 Lacs

Kochi

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Position: Telecommunication Engineer. Contract: 1 Year contract & Extendable. Technical compliance with customer specifications Ensure proper checking/approvals are always done Preparation of project specifications according to customer requirements Prepare preliminary drawings to customers Preparation of block diagrams and project-related calculations, etc. Review vendor bids technically and take part in vendor selection Review vendor document submission Effectively communicate to customers and vendor to ensure system proposed meets customers expectations Coordinate with other systems/packages to ensure system interfaces are Addressed We are recruiting a Telecommunication Engineer to join one of our leading multinational clients and their expanding team. This position is based in Kochi and offers an excellent opportunity for experienced proposal management professionals in the Conventional Energy sector. Education- Any Degree Total Years of Experience- 5-8 Skills /Area of Expertise-Design, CCTV, LAN & AutoCAD.

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5.0 - 10.0 years

14 - 18 Lacs

Hyderabad, Pune, Bengaluru

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Project description Sr. Telecommunication Consultant role is a key position within the Optum Technology IT Group. The Telecommunication Consultant functions as a project team member within the Real Estate Voice Services Group. This position leads Real Estate Voice Services related projects across all Optum and UnitedHealth Group. Responsibilities Overall accountability for project execution for assigned projects within the Optum Technology IT Group for Real Estate Voice Services. Drive deliverables to meet project deadlines / milestones. Track and update project plans and documentation. Identify and report issues with the project. Mitigate identified issues. Engage resources (management, service vendors, business segment leads, etc.) for project assignments. Single point of contact for all project IT vendors/providers. Determine requirements through interface with customer, corporate real estate and adherence to corporate standards. Create and submit engagement documentation for voice/data network, cabling, and server infrastructure. Interface with construction trades as necessary to ensure MDF/IDF construction to UHG design standards. Document weekly status reports including project progress, key milestones, and tasks accomplished, etc. Host weekly status call with project team. Work within Optum Technology IT Group processes f Skills Must have 5+ years of experience managing network infrastructure projects, including global teams. 5+ years of technical project management experience focused on implementations with medium to high level of complexity. 5+years of experience of general project management metrics across scope, schedule and budget. 2+ years of experience of general project management in a corporate environment. 2+years working in real estate facilities, construction, or related environment. Knowledge of blueprint and construction documents including as-builds plans, construction schedule and terminology. Knowledge of Network Hardware and equipmentphysical devices and infrastructure needed for communication and data transfer between devices on a network. These include routers, switches, firewalls, access points, and more Knowledge of cabling standards, particularly those from BICSI (Building Industry Consulting Service International), understand the guidelines for installing telecommunications and ICT cabling, including practices for cable pathways and supports, cable termination, cable testing and certification, labeling and documentation, grounding and bonding Have a solid understanding of delivery methodology including Agile tools and framework. Experience leading and delivering complex enterprise solutions and teams Experience in procurement of IT equipment and managing vendors and their relevant products and services Basic knowledge of IP addressing and subnetting to help identify devices on a network. Experience with deployment wired and wireless network infrastructure. Telephony experience in CISCO Call manager DIDs, DDIs, TFNs and RightFax. Experience and or understanding with ordering of network circuits, Carrier vendor management and circuit procurement process. Nice to have PM experience, Certifications

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5.0 - 8.0 years

8 - 12 Lacs

Gurugram

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Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tools and technologies, Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations. Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads Coordinate with delivery managers and the L&D POC to plan sessions Drive completion by following with respective leads and managers Mandatory Skills: Health and Welfare (HW). Experience: 5-8 Years.

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1.0 - 5.0 years

4 - 8 Lacs

Hyderabad

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Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

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2.0 - 5.0 years

4 - 8 Lacs

Hyderabad

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Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

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0.0 - 3.0 years

4 - 8 Lacs

Hyderabad

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Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

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8.0 - 13.0 years

10 - 15 Lacs

Hyderabad

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Job description Required Skills and Qualifications: Proven experience working with BI Tools (strong background with similar BI tools like Power BI, Tableau, etc., but Bold BI preferred ). Strong experience connecting to and working with SQL Server, MySQL, PostgreSQL, Oracle, MongoDB, and REST APIs. Python programming skills for developing custom visualizations and data processing tasks. Ability to write and optimize SQL queries for data extraction and transformation. Familiarity with cloud environments (AWS, Azure, GCP) for application & database hosting and integrations. Understanding of ETL processes and data integration strategies. Familiarity with data visualization best practices (chart selection, UX/UI design for dashboards). Strong problem-solving and analytical skills. Ability to work independently as well as part of a team. Role: Software Development - Other Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Electronics/Telecommunication, Information Technology, Computers Key Skills Skills highlighted with are preferred keyskills Power BI Bold BI Data Visualization Azure PostgreSQL Tableau SQL REST API MySQL MongoDB Oracle ETL AWS Python Rest Api, Mysql, Oracle, Python, Aws, Etl, Mongodb, Power Bi, Bold Bi, Data Visualization, Azure, Postgresql, Tableau, Sql

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1.0 - 4.0 years

1 - 3 Lacs

Gandhidham

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Job Description: In-House Sales and Marketing Executive Company: Eco Plastics Location: KASEZ, Gandhidham Industry: Recycled Plastics / Polymer Manufacturing Employment Type: Full-time Company Overview: Eco Plastics, located in KASEZ Gandhidham, is a growing enterprise focused on sustainable plastic solutions and manufacturing of recycled plastic agglomerates . We aim to provide high-quality materials while contributing to a cleaner environment. We're seeking a passionate Sales and Marketing Executive to join our in-house team and support our sales growth and market presence. Job Summary: The Sales and Marketing Executive will be responsible for generating business leads, managing customer relationships, and promoting our recycled plastic products to local and national buyers. The role is entirely in-house, with occasional field visits, and requires a candidate with strong communication, coordination, and digital skills. Key Responsibilities: Sales: Respond to customer inquiries via phone, email, and visits. Identify new customers in plastic molding, manufacturing, and packaging industries. Prepare and send quotations, proforma invoices, and follow up on orders. Maintain and update the sales and customer database (Excel/CRM). Coordinate with production and dispatch teams to ensure timely delivery. Marketing: Manage the companys presence on platforms like IndiaMART, TradeIndia, JustDial, etc. Post and promote products on WhatsApp groups, LinkedIn, and other B2B channels. Assist in preparing product brochures, presentations, and email campaigns. Conduct basic market research to understand demand trends and competitor pricing. Support participation in exhibitions and trade fairs (as required). Qualifications: Graduate in any discipline (preferably in Business, Marketing, or Commerce). 1–3 years of experience in industrial/B2B sales or marketing (plastics or related field preferred). Good knowledge of MS Office (Word, Excel, Outlook), basic computer operations. Strong verbal and written communication skills in Hindi and English. Familiarity with B2B platforms like IndiaMART is a plus. Key Traits: Self-motivated and target-driven Confident in handling clients and follow-ups Basic understanding of plastic or manufacturing sector preferred Honest, reliable, and eager to grow with the company Benefits: Competitive Salary Exposure to B2B and export markets Training and mentoring support from senior management Opportunity to grow in the expanding recycled plastics industry Role & responsibilities Preferred candidate profile

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4.0 - 7.0 years

7 - 11 Lacs

Mumbai

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Date 16 Jun 2025 Location: Mumbai, MH, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role Take on a new challenge and apply your engineering and industrial expertise in a new cutting-edge field. Youll work alongside dedicated, innovative, and solution-oriented teammates. You'll support and lead technical activities on Alstom products during various phases including Product Introduction , Commissioning, and Warranty. Day-to-day, youll work closely with teams across the business (Product Introduction Management, RAMS, Quality, Installation and Test & Commissioning), diagnose and troubleshoot operational equipment issues, and much more. Youll specifically take care of providing technical guidance, ensuring quality control of failure management data for RAMS exploitation, but also advising on customer satisfaction and product enhancements. Well look to you for: Diagnosing causes of equipment malfunction and recommending preventative and corrective actions Defining troubleshooting methodologies and supporting technicians in repairs Driving reliability growth and containment of failures Managing as-maintained product configuration and documentation Engaging in technical reviews with stakeholders Ensuring compliance with EHS rules and supporting audits All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Engineering or equivalent professional experience Experience or understanding of mechanical or electrical/electronic engineering Knowledge of railway safety, RAM, and EHS principles Familiarity with product knowledge and data analytics A certification in internal EHS training Problem-solving skills and quality management experience Effective communication for customer interactions Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles within engineering and project management Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

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3.0 - 6.0 years

7 - 11 Lacs

Mumbai

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Date 16 Jun 2025 Location: Mumbai, MH, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time T&C Engineer for FOTS and IT System in Mumbai were looking for Your future role Take on a new challenge and apply your technical and methodical expertise in a new cutting-edge field. Youll work alongside dedicated and innovative teammates. You'll contribute to the advancement of railway signalling technologies by preparing and executing testing activities in support of various projects and programs. Day-to-day, youll work closely with teams across the business (Field Operation Test & Commissioning team and Installation team), ensuring compliance with Alstom Transport policies and standards, and much more. Youll specifically take care of preparing testing procedures, executing specific testing activities as per instructions, and supporting the V&V team when required. You will also be vigilant in maintaining a focus on safety and quality, including reporting and using the correct tools for test activities. Well look to you for: Preparation and execution of testing activities across projects or programs Adherence to safety and quality standards in all testing operations Effective use and maintenance of tools and equipment for testing Clear communication and alerting superiors of any identified risks Support to the V&V team and performance of tests on platforms/in factories as needed Compliance with EHS procedures and maintenance of personal protective equipment All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Diploma or Engineering Graduate in a relevant field Experience or understanding of Testing & Commissioning activities in Telecom systems Knowledge of railway signalling technologies Familiarity with EHS procedures Strong communication skills and agility in a dynamic environment Proficiency in English and MS office tools (Word, Excel, PowerPoint) Effective time management skills Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our collaborative working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership and advanced technical roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

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4.0 - 7.0 years

7 - 11 Lacs

Chennai

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Date 21 Jun 2025 Location: Chennai, TN, IN Company Alstom Req ID:477913 Your future role Take on a new challenge and apply your engineering and industrial expertise in a new cutting-edge field. Youll work alongside dedicated, innovative, and solution-oriented teammates. You'll support and lead technical activities on Alstom products during various phases including Product Introduction , Commissioning, and Warranty. Day-to-day, youll work closely with teams across the business (Product Introduction Management, RAMS, Quality, Installation and Test & Commissioning), diagnose and troubleshoot operational equipment issues, and much more. Youll specifically take care of providing technical guidance, ensuring quality control of failure management data for RAMS exploitation, but also advising on customer satisfaction and product enhancements. Well look to you for: Diagnosing causes of equipment malfunction and recommending preventative and corrective actions Defining troubleshooting methodologies and supporting technicians in repairs Driving reliability growth and containment of failures Managing as-maintained product configuration and documentation Engaging in technical reviews with stakeholders Ensuring compliance with EHS rules and supporting audits All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Engineering or equivalent professional experience Experience or understanding of mechanical or electrical/electronic engineering Knowledge of railway safety, RAM, and EHS principles Familiarity with product knowledge and data analytics A certification in internal EHS training Problem-solving skills and quality management experience Effective communication for customer interactions Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with new security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles within engineering and project management Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

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3.0 - 8.0 years

20 - 25 Lacs

Bengaluru

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Description Buyer - Indirect Sourcing Enphase Energy is the fastest growing solar inverter company in the world. By combining the power of solar energy and with a unique high-tech approach to the industry, Enphase Energy makes solar power systems productive, reliable, smart, safe and intelligent - simplifying installation and increasing the energy production of solar system. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself. As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who envision, specify and launch next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects. Do you want to help change the world? If so, read on Buyer-Indirect Sourcing Job Description The Enphase Indirect Sourcing Specialist will do the indirect material Purchasing / Sourcing activities related to all sites of Enphase. Ensuring that Legislative and SOX requirements are met and that ongoing opportunities are identified and savings targets are set and delivered. The person will work as part of the corporate purchasing team to serve all the business globally. Roles & Responsibilities: Involving in Purchasing, Sourcing & Contract executions for Global Indirect requirements like Facilities Management, Electronic Semiconductors Testing Equipment s, IT Hardware, Software & Accessories, Legal, Travel, Telecommunication, Contingent Labour, Electronic Manufacturing CAPEX, Marketing & Communications etc . Proactively perform spend analysis and identify sourcing projects to improve savings funnel. Identify the opportunity for regional supplier rationalizations through spend analysis. Improve payment terms of the high spend suppliers and achieve the cash Flow improvement goals. Convert Purchase requisitions to Purchase orders as per Service level agreements. Indirect Sourcing s Rules of Engagement must be strictly followed without any exceptions. Develop and Implement Purchasing and Contract management Instructions/ Policies/Process Documents whenever and whenever it is required. Should have good project management skills to drive new projects initiated in the team. Should be flexible in handling more than one geographical region to meet customer satisfaction. Should have ability in preparing excel based dynamic dashboards. Sourcing savings must be updated in the online tracker and tracked on a weekly basis. Ensure the ageing PO counts are minimized and all the open PO s are closed appropriately. Online trainings and Goal submissions should be completed on a timely basis. Should have ability to conduct global trainings on P2P process & Standards to Internal stakeholders. Work with AP team to ensure the supplier payments are made as per the agreed payment terms. Actively participate in all brainstorming sessions and support team to solve the problems. Work with cross functional teams and implement the best practices to improvise existing process. Focus on continuous improvements, Identify, and eliminate process waste if any by applying lean culture. Responsible for creating centralized vendor database for respective category. Skill Sets Needed: Any Bachelors degree, preferred in Engineering, with minimum 3+ years of experience in Indirect Sourcin g. In-depth knowledge and working experience of managing Indirect Procurement activities for Global Sites. Should have very good Analytical & Problem-Solving skills. Should have very good knowledge in Microsoft Office Tools. Should be open minded and should take ownership. Should have strong Verbal Communication and Presentation skills. Strong professional relationship management with internal and external interfaces. Strong negotiation, cost management and time management skill. Strong supplier management and Risk management experience. Thank you

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4.0 - 9.0 years

4 - 8 Lacs

Hyderabad

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Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

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2.0 - 6.0 years

4 - 8 Lacs

Hyderabad

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Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

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8.0 - 13.0 years

7 - 11 Lacs

Hyderabad

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Job description Required Skills and Qualifications: Proven experience working with BI Tools (strong background with similar BI tools like Power BI, Tableau, etc., but Bold BI preferred ). Strong experience connecting to and working with SQL Server, MySQL, PostgreSQL, Oracle, MongoDB, and REST APIs. Python programming skills for developing custom visualizations and data processing tasks. Ability to write and optimize SQL queries for data extraction and transformation. Familiarity with cloud environments (AWS, Azure, GCP) for application & database hosting and integrations. Understanding of ETL processes and data integration strategies. Familiarity with data visualization best practices (chart selection, UX/UI design for dashboards). Strong problem-solving and analytical skills. Ability to work independently as well as part of a team. Role: Software Development - Other Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Electronics/Telecommunication, Information Technology, Computers Key Skills Skills highlighted with are preferred keyskills Power BI Bold BI Data Visualization Azure PostgreSQL Tableau SQL REST API MySQL MongoDB Oracle ETL AWS Python

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3.0 - 4.0 years

9 - 13 Lacs

Bengaluru

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The Role - Telecommunication Design Engineer - T osupport designs for German Projects . For this project we are seeking a Telecommunication Design Engineer Deutsche Bahn s expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge - starting with an idea and continuing all the way to operations. We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions. With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. Since 1966, DB Engineering & Consulting has implemented thousands of projects of any size and complexity in over 100 countries. About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience. Responsibilities: Understandingof design and installation of telecommunications systems such as Fibre Opticand Copper cabling backbone and distribution, SDH/PDH, MPLS, LAN/WAN and Wi-Finetwork architecture, TETRA/GSM-R/LTE/FRMCS, Security System (CCTV & ACS),Telephony/VoIP systems, Fire Alarm system etc. Knowledgeon various project phases such as bidding, conceptual, preliminary, anddetailed design, commissioning etc. Ability tointerpret architectural, electrical, and mechanical layouts related to telecommunications. Knowledgeof Railways environment and understands various interface needs of Telecom withother systems and stakeholders. Understandingof European, British, and other Railway standards. Experiencein AutoCAD / MS Visio. BIM will be an added advantage. ProfessionalRegistrations such as IEng would be desirable. Design anddeliver Telecom infrastructure primarily for German market & also forInternational Railway projects. Supportfor technical & commercial bids. UnderstandCustomer requirements and prepare architecture and design documents to meetproject technical specifications within stipulated deadlines as per establishedprocesses. Qualifications: Master /Bachelor s degree in Electronics & Communication / Telecommunication orequivalent qualification or work experience in a relevant area. RelevantExperience (years): 3 to 4 Years in Railways / Metro Rail in Telecom SystemDesign or equivalent. Knowledgeand experience in telecommunications engineering for railways. Ability /Desire to work successfully with multi-cultural teams across differentcountries with little to no supervision. Goodverbal and written English communication skills. Open tolearn German Language. Your application Now you can easily start the application process online.

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10.0 - 15.0 years

4 - 8 Lacs

Mumbai

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Candidate (RE) should be BE -Electrical or Mechanical from reputed collage / institution having 10-12 yrs of experience of handling site activities of Data Centre mainly to co-ordinate between Site team of client and Design team of consultant. The RE s shall be based at the Construction Site Offices. Office space including desk, chair, power and network connection shall be provided by the General Contactor (GC) while all other requirements shall be provided by CLIENTs MEP Consultant. The RE shall be Degree Qualified in their Discipline, hold membership of any Statutory or Trade Bodies required to practice that Discipline and have at least 10 years experience on Data Center Design & Construction Projects performing duties appropriate with those set out in this section. The primary role of the Resident Engineer is to ensure that all Works are executed in accordance with the requirements as set out in the contract, in particular that the Works are executed: In a good and workmanlike manner and in accordance with best building and engineering practice. In accordance with this Contract, Good Industry Practice and free from fault or defects, save for minor faults or defects which shall be dealt with in accordance with the defect s provisions of the Contract; So that materials and workmanship shall be of the respective kinds described in the Contract Documents. So as to fully comply with the Owner s requirements set out in the contract; So as to fully comply with applicable CLIENT and all Statuary Requirements, Design Codes, Building regulations, the Planning Permit, and the other Consents In addition:, Monitor and validate site operations by means of signed Inspection Reports containing photos; in relation to contract requirements, governing standards and quality of workmanship and materials; Liaise with CLIENT s Construction Management (CM), CLIENT DE, Owner s Engineer and Contractors Draw attention to any issues relating to safety and give instructions in an emergency; Attend benchmarking reviews in conjunction with the Contractor, the CLIENT s CM and agree to the Quality Standards to be achieved in the execution of the Works; Liaise with Site Staff as appointed by the Contractor; Participate in Site Coordination meetings; Obtain information on and become familiar with any CLIENT s Procedures and Standards applicable to the executions of the works and adhere to these in carrying out any services. Participate in the carrying out of independent audits of the Works as directed by the CLIENT s Team Conduct a weekly update call with CLIENT s DE and CM for progress updates and issue resolution; Participate in daily site walks with the relevant sub-Contractors; Maintain an up-to-date set of all design and production information on site; Monitor the preparation and certification of As-Built records and drawings, auditing 50% of Contractor supplied As-Built information for accuracy of content. Certification of the work completion report. Set up and maintain appropriate samples of products, finishes and workmanship as appropriate to establish and agree quality levels for site work; Check drawings for errors and discrepancies, maintain change management records. Inspections of Equipment s & MEP execution activities as per the agreed Inspection Test Plan and to release Mock up approvals issued by the Contractor. Take systematic site photographs at agreed intervals ensuring they are date-stamped; Provide Weekly Reports monitoring the performance of the works including compliance to quality standards and metrics on mock-ups / benchmarks, RFI s, Technical Submittals and Site Report immediately on the following during Inspection:, Performance of the Contractor where this is likely to adversely affect the Design, Quality of execution and schedule for the works; Actions or incidents likely to affect safety or security. Inspect the progress and quality of the works Attend site progress meetings and participate in reviewing progress and identifying information requirements Maintain a site diary with daily entries in sufficient detail to record the progress and circumstances of incidents which may affect the design, cost and schedule of the works and which may be called upon in adjudicating claims or other disputes; Witness sample taking and any site testing of materials, components, techniques and Workmanship Arranging and coordination with owner team set points / changes in set parameters . Witness the opening up of completed work to determine that it is in accordance with the contract documents; Make inspections of and report on sites of the extraction, fabrication and assembly of material s and components as appropriate; Make inspections of materials received at site Attend all site acceptance tests for Substation HV, MV, LV and other miscellaneous equipment s Attend all witness testing Assist with the review of shop drawings and submittals Liaise with power and telecommunication team to resolve the issues Respond to RFI s and Technical Submittals within one week of receipt. RE to : Record and report (by way of NCR report) on any material received at site or site work which is not in accordance with the design and requirements of the contract Attend all meetings with Statutory Authorities held on site and take minutes of same Participate in post completion review of the project to enable future improvements to design, procurement and administration Review completed spaces and develop punch-lists upon completion of each execution phase; Track modifications to the design; Track any actions likely to incur extra cost; Review methods of working; Track variations to procedures specified in the contract; Issue a Daily Site Diary including Photographs of the Works; Issue a Weekly Report including time stamped photographs; Raise Non-Conformance Reports in conjunction with the Discipline Subcontractor; Candidate (RE) should be BE -Electrical or Mechanical from reputed collage / institution having 10-12 yrs of experience of handling site activities of Data Centre mainly to co-ordinate between Site team of client and Design team of consultant. The RE s shall be based at the Construction Site Offices. Office space including desk, chair, power and network connection shall be provided by the General Contactor (GC) while all other requirements shall be provided by CLIENTs MEP Consultant. The RE shall be Degree Qualified in their Discipline, hold membership of any Statutory or Trade Bodies required to practice that Discipline and have at least 10 years experience on Data Center Design & Construction Projects performing duties appropriate with those set out in this section. The primary role of the Resident Engineer is to ensure that all Works are executed in accordance with the requirements as set out in the contract, in particular that the Works are executed: In a good and workmanlike manner and in accordance with best building and engineering practice. In accordance with this Contract, Good Industry Practice and free from fault or defects, save for minor faults or defects which shall be dealt with in accordance with the defect s provisions of the Contract; So that materials and workmanship shall be of the respective kinds described in the Contract Documents. So as to fully comply with the Owner s requirements set out in the contract; So as to fully comply with applicable CLIENT and all Statuary Requirements, Design Codes, Building regulations, the Planning Permit, and the other Consents In addition:, Monitor and validate site operations by means of signed Inspection Reports containing photos; in relation to contract requirements, governing standards and quality of workmanship and materials; Liaise with CLIENT s Construction Management (CM), CLIENT DE, Owner s Engineer and Contractors Draw attention to any issues relating to safety and give instructions in an emergency; Attend benchmarking reviews in conjunction with the Contractor, the CLIENT s CM and agree to the Quality Standards to be achieved in the execution of the Works; Liaise with Site Staff as appointed by the Contractor; Participate in Site Coordination meetings; Obtain information on and become familiar with any CLIENT s Procedures and Standards applicable to the executions of the works and adhere to these in carrying out any services. Participate in the carrying out of independent audits of the Works as directed by the CLIENT s Team Conduct a weekly update call with CLIENT s DE and CM for progress updates and issue resolution; Participate in daily site walks with the relevant sub-Contractors; Maintain an up-to-date set of all design and production information on site; Monitor the preparation and certification of As-Built records and drawings, auditing 50% of Contractor supplied As-Built information for accuracy of content. Certification of the work completion report. Set up and maintain appropriate samples of products, finishes and workmanship as appropriate to establish and agree quality levels for site work; Check drawings for errors and discrepancies, maintain change management records. Inspections of Equipment s & MEP execution activities as per the agreed Inspection Test Plan and to release Mock up approvals issued by the Contractor. Take systematic site photographs at agreed intervals ensuring they are date-stamped; Provide Weekly Reports monitoring the performance of the works including compliance to quality standards and metrics on mock-ups / benchmarks, RFI s, Technical Submittals and Site Report immediately on the following during Inspection:, Performance of the Contractor where this is likely to adversely affect the Design, Quality of execution and schedule for the works; Actions or incidents likely to affect safety or security. Inspect the progress and quality of the works Attend site progress meetings and participate in reviewing progress and identifying information requirements Maintain a site diary with daily entries in sufficient detail to record the progress and circumstances of incidents which may affect the design, cost and schedule of the works and which may be called upon in adjudicating claims or other disputes; Witness sample taking and any site testing of materials, components, techniques and Workmanship Arranging and coordination with owner team set points / changes in set parameters . Witness the opening up of completed work to determine that it is in accordance with the contract documents; Make inspections of and report on sites of the extraction, fabrication and assembly of material s and components as appropriate; Make inspections of materials received at site Attend all site acceptance tests for Substation HV, MV, LV and other miscellaneous equipment s Attend all witness testing Assist with the review of shop drawings and submittals Liaise with power and telecommunication team to resolve the issues Respond to RFI s and Technical Submittals within one week of receipt. RE to : Record and report (by way of NCR report) on any material received at site or site work which is not in accordance with the design and requirements of the contract Attend all meetings with Statutory Authorities held on site and take minutes of same Participate in post completion review of the project to enable future improvements to design, procurement and administration Review completed spaces and develop punch-lists upon completion of each execution phase; Track modifications to the design; Track any actions likely to incur extra cost; Review methods of working; Track variations to procedures specified in the contract; Issue a Daily Site Diary including Photographs of the Works; Issue a Weekly Report including time stamped photographs; Raise Non-Conformance Reports in conjunction with the Discipline Subcontractor; All interviews are conducted either in person or virtually, with video required. Job Description Candidate (RE) should be BE -Electrical or Mechanical from reputed collage / institution having 10-12 yrs of experience of handling site activities of Data Centre mainly to co-ordinate between Site team of client and Design team of consultant. The RE s shall be based at the Construction Site Offices. Office space including desk, chair, power and network connection shall be provided by the General Contactor (GC) while all other requirements shall be provided by CLIENTs MEP Consultant. The RE shall be Degree Qualified in their Discipline, hold membership of any Statutory or Trade Bodies required to practice that Discipline and have at least 10 years experience on Data Center Design & Construction Projects performing duties appropriate with those set out in this section. The primary role of the Resident Engineer is to ensure that all Works are executed in accordance with the requirements as set out in the contract, in particular that the Works are executed: In a good and workmanlike manner and in accordance with best building and engineering practice. In accordance with this Contract, Good Industry Practice and free from fault or defects, save for minor faults or defects which shall be dealt with in accordance with the defect s provisions of the Contract; So that materials and workmanship shall be of the respective kinds described in the Contract Documents. So as to fully comply with the Owner s requirements set out in the contract; So as to fully comply with applicable CLIENT and all Statuary Requirements, Design Codes, Building regulations, the Planning Permit, and the other Consents In addition:, Monitor and validate site operations by means of signed Inspection Reports containing photos; in relation to contract requirements, governing standards and quality of workmanship and materials; Liaise with CLIENT s Construction Management (CM), CLIENT DE, Owner s Engineer and Contractors Draw attention to any issues relating to safety and give instructions in an emergency; Attend benchmarking reviews in conjunction with the Contractor, the CLIENT s CM and agree to the Quality Standards to be achieved in the execution of the Works; Liaise with Site Staff as appointed by the Contractor; Participate in Site Coordination meetings; Obtain information on and become familiar with any CLIENT s Procedures and Standards applicable to the executions of the works and adhere to these in carrying out any services. Participate in the carrying out of independent audits of the Works as directed by the CLIENT s Team Conduct a weekly update call with CLIENT s DE and CM for progress updates and issue resolution; Participate in daily site walks with the relevant sub-Contractors; Maintain an up-to-date set of all design and production information on site; Monitor the preparation and certification of As-Built records and drawings, auditing 50% of Contractor supplied As-Built information for accuracy of content. Certification of the work completion report. Set up and maintain appropriate samples of products, finishes and workmanship as appropriate to establish and agree quality levels for site work; Check drawings for errors and discrepancies, maintain change management records. Inspections of Equipment s & MEP execution activities as per the agreed Inspection Test Plan and to release Mock up approvals issued by the Contractor. Take systematic site photographs at agreed intervals ensuring they are date-stamped; Provide Weekly Reports monitoring the performance of the works including compliance to quality standards and metrics on mock-ups / benchmarks, RFI s, Technical Submittals and Site Report immediately on the following during Inspection:, Performance of the Contractor where this is likely to adversely affect the Design, Quality of execution and schedule for the works; Actions or incidents likely to affect safety or security. Inspect the progress and quality of the works Attend site progress meetings and participate in reviewing progress and identifying information requirements Maintain a site diary with daily entries in sufficient detail to record the progress and circumstances of incidents which may affect the design, cost and schedule of the works and which may be called upon in adjudicating claims or other disputes; Witness sample taking and any site testing of materials, components, techniques and Workmanship Arranging and coordination with owner team set points / changes in set parameters . Witness the opening up of completed work to determine that it is in accordance with the contract documents; Make inspections of and report on sites of the extraction, fabrication and assembly of material s and components as appropriate; Make inspections of materials received at site Attend all site acceptance tests for Substation HV, MV, LV and other miscellaneous equipment s Attend all witness testing Assist with the review of shop drawings and submittals Liaise with power and telecommunication team to resolve the issues Respond to RFI s and Technical Submittals within one week of receipt. RE to : Record and report (by way of NCR report) on any material received at site or site work which is not in accordance with the design and requirements of the contract Attend all meetings with Statutory Authorities held on site and take minutes of same Participate in post completion review of the project to enable future improvements to design, procurement and administration Review completed spaces and develop punch-lists upon completion of each execution phase; Track modifications to the design; Track any actions likely to incur extra cost; Review methods of working; Track variations to procedures specified in the contract; Issue a Daily Site Diary including Photographs of the Works; Issue a Weekly Report including time stamped photographs; Raise Non-Conformance Reports in conjunction with the Discipline Subcontractor; Qualifications & Requirements All interviews are conducted either in person or virtually, with video required.

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5.0 - 8.0 years

7 - 11 Lacs

Hyderabad

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5+ years of development experience on Smallworld PNI using Magik Experience on Data Modeling, Design Manager Configurations Preparation of SRS, Custom Applications Design and User Manual documents Good Knowledge on next generation telecommunication networks like FTTx, Mobile, RF/Coaxial etc. Experience on Smallworld version 4.x & 5.x products like PNI, FTTH, LNI, Design Manager, Schematics, PRA, NIG, GSS, GSA, Smallworld Enterprise Gateway (SWEG) etc. Good experience in product customization , Configuration and Implementation Job Manager, Short Transaction Manager will be added advantage Knowledge in Testing Good Knowledge in Database concepts Excellent verbal/written communication Proven ability to work creatively and analytically in a problem-solving environment

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4.0 - 8.0 years

9 - 13 Lacs

Chennai

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: 18543 Contract Type: Permanent Location(s): Chennai, IN Senior Software Engineer, Performance Optimisation ROLE DESCRIPTION SUMMARY The Software Center of Expertise plays a key role in SES digital transformation by delivering high quality software. Amongst the focus of the group is delivering the next generation of operational software for our Space and ground assets. The global team consists of system architects, software engineers, software architects, test & integration engineers. The incumbent plays a key role in the design, development, and validation of resource allocation software for MEO & GEO space and ground assets. PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Work with program management team to design and develop features needed to fulfil product requirements Lead the development of high-quality software by actively participating in all stages of software development lifecycle Be the subject matter expert on software optimisation and use the knowledge in the highly complex feature design and development Propose new and innovative methods to improve Conduct thorough testing and maintenance of the existing code base through the implementation of unit tests and prompt resolution of identified bugs Engage in peer reviews of Pull Requests to ensure code quality, share insights, and contribute to the continuous improvement of the overall codebase Investigate and provide support for anomaly resolution within operational systems, proposing both corrective and preventive actions to enhance system stability Collaborate closely with the architecture leads to comprehend specific task challenges and devise innovative coding solutions, actively participating in solution design and implementation discussions Initiate the creation of tickets for solution implementation, presenting proposed solutions in a coherent manner that considers all system needs and influences Evaluate the relevance of new technologies and perform assessments to determine their applicability in the system Be involved in onboarding, training, and mentoring new team members, ensuring a smooth integration into the project Coordinate and share information and knowledge with other development teams and test teams, fostering effective communication within the team Actively participate in knowledge-sharing sessions with team members and subject matter experts, contributing to a collaborative and learning-oriented environment Perform demonstrations to stakeholders and customers, showcasing the developed solutions and addressing any inquiries to ensure customer satisfaction Maintain comprehensive technical documentation, capturing key aspects of the software development process and system architecture for future reference and knowledge transfer Foster and enhance culture of collaboration and excellence in everything COMPETENCIES Demonstrates a strong ability to work independently, aligning work with high-level objectives and long-term goals. Exhibits high motivation and adept prioritization skills, consistently delivering results within tight deadlines while working towards overarching objectives. Works autonomously and proactively takes initiatives when necessary. Possess outstanding communication and presentation skills, conveying complex technical information to both technical and non-technical audiences. Demonstrates a quick and decisive approach to problem-solving, addressing challenges promptly and effectively. Displays effective intercultural awareness, contributing to a collaborative and inclusive work environment. Proactively fosters a mindset of helping others succeed, evidenced by a track record of mentoring and supporting team members in achieving their goals. QUALIFICATIONS & EXPERIENCE Bachelor or Master s degree in computer Science or Software Engineering 7+ years of relevant work experience, encompassing designing, developing, optimizing and testing software tailored for high-reliability critical systems Technical expertise in Python based code optimisation (e. g. , Numpy, Numba, Cython) Knowledge or hands-on experience with databases (e. g. , Postgres) Familiarity or experience with Continuous Integration/Continuous Deployment (CI/CD) tools, with a preference for Azure DevOps Understanding of cloud orchestration tools, technologies, and API standards Nice to have: Experience in one or more of the following areas: Telecommunication, Satellite-based communication system design, Data communication, RF/Antenna Systems, constraints solvers. Experience in Rust and/or low level programming C/C++ SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. For more information on SES, click here .

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1.0 - 5.0 years

3 - 6 Lacs

Noida, Gurugram

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Excellent communication skills required. Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service. Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file. Required Skills:- Freshers with good communication skills will work candidates will work. Freshers from travel domain with good communication skills Experienced customer support candidates in travel domain Ready to work in rotational shifts (No Night Shifts for females)

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10.0 - 20.0 years

0 Lacs

Chennai

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Responsibilities: * Lead telecom OSS/BSS solutions from design to implementation. * Ensure network integrations with APIs & NoSQL databases. * Manage orders & inventory using React, Angular, JavaScript.

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2.0 - 7.0 years

4 - 9 Lacs

Chennai

Work from Office

You will be responsible for Understanding the customer requirements from the specification provided by the customer during initial stage Obtaining essential data from customer through mail or telecommunication and Site Study. Designing the panels as per the customer specifications using Eplan & AutoCAD software Preparation of Specification and BOM using SAP software Selection of right quality switchgears & other accessories like Pushbuttons, lamp, switches Follow up of materials from Suppliers & Purchase department Getting approval for the design from the customer Selection of right Industrial Enclosures as per applications required Preparation of Cables list, Terminal Chart, Order list etc Preparation of as built Engineering Documentation after Project Commissioning Qualifications we are looking for Must be a Diploma / BE (EEE) Must have at least 1 or 2 years of relevant experience in automation industry Must have good oral and written communication skills in English Knowledge & Skills, we are expecting 1.1 Mandatory 1.1.1 AUTOCAD & EPLAN 1.1.2 Word, Excel, Power Point 1.2 Optional - But willing to learn and perform 1.2.1 Rockwell / Siemens 1.2.2 MS-Visio /MS Project ,

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15.0 - 20.0 years

50 - 60 Lacs

Bengaluru

Work from Office

About this opportunity: The prime function of this role is to act as a Line Manager, subject matter expert, and customer strategy liaison, leading a dynamic team of specialists in ensuring the effective management, operation and development of the customers network, demonstrating in depth expertise of the technical solution, specializing in one of the defined technologies. As a 3rd line function the key focus is on proactivity, service improvement, vendor focus and customer collaboration. Job Role is responsible for managing and coordinating Network Operations and drive domain escalation management, with the support of team members and manage domain stakeholders. What you will do: Conduct resource and people management to lead and develop the team. Oversee stakeholder management ensuring effective communication and collaboration Overall System Administration of Ericsson OSS-RC/ENM and multivendor EMS/NMS and Integration of Radio & Core Network Nodes with OSS. End to end fixing the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications i.e. C.N.A., OPS, CHA, ARNE, RNO, SMO, BSM, and Element Manager. Integration of Radio & Core Network Nodes with OSS. Perform release upgrades on live OSS Servers and roll-out. To handle emergencies and on-call support (24X7). Solution Management for Customized Business Object - Templates / Reports. Accountable for initializing and organizing deep dive analysis covering network and service performance, identifying changes in behavior which impact contractual SLAs, the end user, or the optimal function of the network/service. Instigating investigations within the teams, and aligning the results across other Operate areas, delivery, and Design teams, within and outside of Ericsson. Ensuring all major incidents and events that are reviewed within the NOC, whilst opportunities to benefit from lessons learnt are utilized to their maximum potential. Driving completion of actions identified and leading the team to employ the same mind-set. Own and optimizing the operational interface with 3rd party vendors, reporting on vendor performance, risks and highlights, and driving improvements which reduce the time taken to resolve impacts or risks to service and/or proactive management of the network. The skills you bring: Bachelor s degree in engineering preferably in Electronics, Computer science, Telecommunication or equivalent Shift timing- UK business hours. 15+years of relevant industry experience in RAN Transmission and Network Architecture in technologies of 2G, 3G, 4G & 5G Expertise required with respect to Nokia, Huawei, Ericsson, NEC, SIAE, KPI formulae, KPI degradation and KPI troubleshooting Experience in E2E Technical architecture of the Service, Domain Expert in RAN/TXN/OSS/SACM. Preferably hands-on experience of Integration & Commissioning of OSS RC. You should have Good Knowledge & Understanding of SUN Solaris/UNIX (Preferably SUN Certified), TCP IP, Networking & Sybase environment Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment s Good Understanding of Machine Learning, Artificial Intelligence & Cloud technologies Behavioral competences & Typical Interfaces: Working with People, Relating & Networking, Leading & Supervising, Adapting & Responding to Change Delivering Results & Meeting Customer Expectations MS Delivery Managers, Service Support Team, Automated Operations team What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

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10.0 - 15.0 years

6 - 10 Lacs

Bengaluru

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The Customer Documentation Developer is responsible for independently creating high-quality, user-centric technical documentation for complex optical networking products. This role involves collaborating with cross-functional teams, managing documentation schedules, and delivering web-based contentincluding API documentationaligned with Agile and DevOps practices, while adhering to structured writing and corporate quality standards. You have: 10+ years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain. Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC). Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw). Hands-on experience with API documentation, including integration into customer-facing technical content. Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence. Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables. It would be nice if you also have: Working knowledge of basic UNIX and scripting for interacting with development/test environments. Experience with single-sourcing strategies and content management systems for scalable content development. Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles. Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines. Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation. Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw). Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles. Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates. Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability. Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards and quality benchmarks.

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2.0 - 5.0 years

6 - 9 Lacs

Bengaluru

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The Nokia Policy Controller Global CARE Team is seeking highly motivated professionals to join our elite group in driving Nokia's cutting-edge Policy and Charging Rules Function (PCRF) platform, the "Nokia Policy Controller". The incumbent will address complex software issues, create Root Cause Analysis documents, and work with global teams to improve customer satisfaction and technical excellence. Will enjoy flexible handovers across time zones to minimize after-hours assistance, while diving into advanced topics such as Aerospike DB and 5G call flows. Seize this chance to expand your skills and contribute to delivering high-quality customer interactions. You have: Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience Understanding of Mobile Networks, IP Networks, and Linux operating system, Mobile Core Telco protocols, and call flows. Experience with Implementation, Integration, Acceptance Tests, O&,M and/or Care for Telecommunication. It would be nice if you also had: Experience in Case Handling, including Emergency Support activities Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS Experience with Nokia Policy Controller (NPC) / PCRF Experience with Cloud Signalling Director (CSD) / DRA Uses advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective. Troubleshot, diagnoses, advises, and performs corrective and/or preventive actions to resolve technical issues reported by customers (ensuring customer information is properly protected). Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level, and manage and build customer relationships on a day-to-day basis. Provides appropriate follow-up to customers and keeps the case information updated in the support tool. Restore/neutralize operational or functionality disruptions efficiently within committed SLAs as a Certified Emergency Engineer. Contributes to the emergency rota when needed. Engages and collaborates promptly with additional tiered support levels, as needed, and in some cases, collaborates with contracted 3rd party vendors in the maintenance agreement for issue resolution. Provides working leadership and training to less experienced personnel.

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