996 Telecommunication Jobs - Page 35

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice/Non Voice) Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Freshers graduating in 2025 are eligible to apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.75 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round

International Troubleshoot Process

Responsibilities Should be able to perform integration, deployment and upgrade of the SDM nodes-( HSS/HLR/UDM/ONE-NDS/SDL, EIR, MNP etc). Should possess good consultation skills and should be able to drive solutions as per customer requirements . Technical Experience Knowledge of GSM, SS7, SIGTRAN & DIAMETER protocol Working knowledge of AUSF-UDM, HLR and HSS nodes. Working knowledge of ONE-NDS/SDL node VNF, CNF & BM. Knowledge of 5G, IMS & GSM call flows. Experience with Implementation, Integration, Acceptance Tests, Upgrades, O&M & Troubleshooting on telecommunication core products. Knowledge of LDAP, DAP, SOAP, Wireshark, Linux, Telco Cloud. Ability to troubleshoot and diagnose basic software problems pertaining to SDM Nodes. HLR / HSS Migration experience - added advantage Kubernetes, VNF and CNF exposure is added advantage.

Should be able to perform integration, deployment and upgrade of the SDM nodes-( HSS/HLR/UDM/ONE-NDS/SDL, EIR, MNP etc). Should possess good consultation skills and should be able to drive solutions as per customer requirements . Technical Experience Knowledge of GSM, SS7, SIGTRAN DIAMETER protocol Working knowledge of AUSF-UDM, HLR and HSS nodes. Working knowledge of ONE-NDS/SDL node VNF, CNF BM. Knowledge of 5G, IMS GSM call flows. Experience with Implementation, Integration, Acceptance Tests, Upgrades, OM Troubleshooting on telecommunication products. Knowledge of LDAP, DAP, SOAP, Wireshark, Linux, Telco Cloud. Ability to troubleshoot and diagnose basic software problems pertaining to SDM Nodes. HLR / HSS Migration experience - added advantage Kubenetes, VNF and CNF exposure is added advantage.

To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers Service Level expectations. (Predominantly around 80% Shifts are in US Business hours and late US business hours) Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive) Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments. Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs). Conduct root cause analysis on network fault To effectively manage ISP s and equipment vendors To articulate we'll with customers technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation) Acting as single point of contact (SPOC) to ATT customer for problem reporting Taking care of incoming calls from ATT customers, ISPs, and counterparts of other ATT Centers Performing problem isolation and resolution, including verifying ATT services, working with ISPs for circuit related issue and carrying out internal external escalation Scheduling testing tasks with ISPs, customer site personnel and other ATT support centers. Facilitating direct communication among customer, ATT and suppliers by establishing conference meeting updating ATT problem ticketing systems and other operation related tools Requesting and Interfacing with ATT Tiered supports and Service Management to address customer issues. Required Skills, etc: Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent 2 years related experience in telecommunications industry and General knowledge in WAN. Preferred CCNA Routing and Switching certifications. 0-2 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems. Able to attend shift work as per the roster developed by supervisor. CCNA certification is highly desirable, CCNP is Preferred other certification are optional. Extensive hands-on experience in managing WAN networks and Cisco routers switches Strong technical knowledge in WAN/LAN networking. Good technical knowledge of telecommunication products and services Good understanding of network transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION MANAGEMENT, E1, DS3, etc Independent, self-driven and highly customer focused. Good Interpersonal skill and able to work we'll in big team. Excellent command of spoken and written English. Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF) Strong understanding of reduce protocols like HSRP, VRRP and GLBP Strong understanding of Internet and Internet routing troubleshooting Additional Preferred Qualifications: Bachelor of Information Technology/ Computer Engineering/Telecommunications or Equivalent Technical, Certifications, Preferred CCNA -Routing and Switching

Should be able to perform integration, deployment and upgrade of the SDM nodes-( HSS/HLR/UDM/ONE-NDS/SDL, EIR, MNP etc). Should possess good consultation skills and should be able to drive solutions as per customer requirements . Technical Experience Knowledge of GSM, SS7, SIGTRAN DIAMETER protocol Working knowledge of AUSF-UDM, HLR and HSS nodes. Working knowledge of ONE-NDS/SDL node VNF, CNF BM. Knowledge of 5G, IMS GSM call flows. Experience with Implementation, Integration, Acceptance Tests, Upgrades, OM Troubleshooting on telecommunication products. Knowledge of LDAP, DAP, SOAP, Wireshark, Linux, Telco Cloud. Ability to troubleshoot and diagnose basic software problems pertaining to SDM Nodes. HLR / HSS Migration experience - added advantage Kubenetes, VNF and CNF exposure is added advantage.

. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise . Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance . Your responsibilities: Design HVDC Protection Logics and Algorithms for HVDC Protects across the globe. Develop Protection Functions / Solutions for HVDC Project. Perform Power system protection coordination based on Project requirement to optimize fault detection algorithms and setting philosophies. Support projects in resolving the issues related to Control and Protection Functions. Design HVDC Protection Logics and Algorithms for HVDC Protects across the globe. Develop Protection Functions / Solutions for HVDC Project. Perform Power system protection coordination based on Project requirement to optimize fault detection algorithms and setting philosophies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor s degree in electrical and Electronics w ith a minimum work experience of 6+ years in Control and Protection system . You should have knowledge in PSCAD, MATLAB, or any other Simulation Software . You must have b asic knowledge on IEEE / IEC standards . You should have experience in substation environment and protection application. Experience in technical tender support or bidding is preferrable. Experience in substation environment and protection application is an added advantage. Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. .

Job Title Executive - Front Office Job Description Summary Handling the Visitors and Telephone calls. Coordinating for FM services for interviews, meetings and common areas. Operate the EPABX system. Major Responsibilities: Handling the Visitors and Telephone calls. Coordinating for FM services for interviews, meetings and common areas. Operate the EPABX system. To liaise with contractor for any malfunctions detected in EPABX and the system software. To take care of visitors to the office premises by receiving and guiding them properly in the manner as set out by FM. To continuously update the employees list of telephone numbers and addresses at site. To assist FM in organizing VIP visits and important client meetings as instructed. To coordinate in getting the visiting cards of the employees printed as per schedule . To assist the AFM in data entry and Vendor bill verification work. To assist in mail management Car/hotel bookings for the Staff. Co ordinate with the Security Team for all enable/deactivate the access badges To promptly notify help desk/FM about issue observed if any. To promptly inform the Help desk/FM about any office equipment if observed having any problem. Liaison with telecommunication agencies as and when required or instructed by FM. Implementing all CW procedures as directed by FM at site. Assist FM in implementing the EHS standards at site. Maintaining Inter-Departmental contact according to communication guidelines issued by FM. Qualification Graduate Work Experience Minimum Experience - 2 Years in the same profile with corporate Compensation : Commensurate with market INCO: Cushman Wakefield

Steel Structure Engineer - Design Project Name: Project Management Consultancy Services (PMC) for Construction of Double line electrified Railway Track with signalling and telecommunication system and related infrastructure for the Western Dedicated Freight Corridor Project. Functional Area: Steel Structure Engineer - Design Location: Noida, Sector-145, U.P. Duration: 12 months Qualification: Minimum B.E./B.Tech. or Diploma in Civil / Mechanical Engineering Overall Professional Experience: The Candidate Shall have minimum 5 years of total experience in assigned position preferably on IR/Metro and / or other railway projects. Preferred Age: Below 30 years. Experience Required: Post Qualification Experience required in civil execution construction in railways projects, especially in steel structures - Design. Overseeing rail engineering design and modelling. Providing expert advice on technical rail issues or faults. Using computer-aided design software. Preparing and submitting reports, studies and models to support business decisions. Experience in Indian Railway/Metro Project in India will be preferred. More than 3 years especially in inspection of Steel Structures (Design), construct, install, and repair steel structures, fabricate steel frames, place and bolt girders together, and install steel bars etc. are required. Reporting to Dy. Project Director & other nominated managers and OC India HO. Employment Type: Project Specific.

Requirements Education: In any discipline. Skills: Proficiency in English and Hindi with strong communication and persuasion skills. Key Responsibilities Engage with potential customers through outbound calls and provide detailed information about our courses. Handle customer inquiries, understand their needs, and offer appropriate solutions. Effectively follow up on leads provided by the institute to drive conversions. Maintain accurate call records and ensure prompt follow-ups. Contribute to the overall growth of the institute through proactive tele sales efforts. Join us and be a part of a dynamic work environment where your efforts are recognised and rewarded!

Perform system integration and feature testingfor clients network solutions. Validate MPLS, BGP, L2VPN, L3VPNconfigurations and functionality. Develop and execute test cases for network protocolsusing industry best practices. Utilize POSTMAN and REST APIfor testing and automation of network features. (Good to Have) Gain exposure to NFM-P (Network Function Manager Packet)for network configuration and management. Familiarity with Linux-based environmentsfor network testing. Knowledge of network automation and scripting (Python) Experience with Spirent Traffic Generatorfor network performance testing. Working knowledge of JIRAfor test case management and bug tracking.

Business Information: Our Indian Operations Centre (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. Your responsibilities: To be part of all phases of delivery, which includes design, maintenance, testing, integration, verification, and deployment of the software functions needed for safe and reliable operations of plants and transmission links, with the opportunity to also travel internationally for short assignments to our sites for Commissioning and costumer meetings Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Set up and maintain control and protection lab environment for HVDC Base projects. Develop Control and Protection Functions / Solutions for future HVDC technologies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your colleagues and the business. Your background: B. E/ B. Tech in Electrical Engineering with 1-5 years experience or Master s degree as Electrical Engineering, Power Systems, High Voltage. You should have knowledge in Power System fundamentals, Substation Control Protection You should have knowledge in HVDC System Knowledge, Control Protection Basic knowledge on IEEE / IEC standards. Knowledge Experience MS Office Word, Excel Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Business Information: Our Indian Operations Centre (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise. Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance. Your responsibilities: To be part of all phases of delivery, which includes design, maintenance, testing, integration, verification, and deployment of the software functions needed for safe and reliable operations of plants and transmission links, with the opportunity to also travel internationally for short assignments to our sites for Commissioning and costumer meetings Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Set up and maintain control and protection lab environment for HVDC Base projects. Develop Control and Protection Functions / Solutions for future HVDC technologies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your colleagues and the business. Your background: B. Tech /B. E in Electrical / Electronics / Instrumentation. You should have minimum work experience of 2 to 6 years in Relay Control and Protection system. You should have knowledge in Power System fundamentals, Substation Control Protection You must have knowledge in HVDC/HVAC System Knowledge, Control Protection. Experience in technical tender support or bidding is preferrable. Experience in substation environment and protection application is an added advantage. Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

In this Role, Your Responsibilities Will Be: Responsible for Design, Implementation and Testing of DCS software application (human interface system and associated control logic) Understand functional requirements for developing intuitive operator interface Design process graphics and graphical elements in HMI to cater the functional requirements Development of Functional design specifications and test procedures Reverse engineering to analyse older functionalities and implementing those in newer application using equivalent features Development of process graphics based on PIDs / reference from older system Detailed functional testing of every graphical element and overall graphical interface Understand behaviour of basic process control functions to validate functionality Participate in conducting demoes, Functional Acceptance Tests (FAT) with customer Channelling the Technical Queries. Escalate project issues/risk proactively to lead engineer/PM, if possible, with mitigation plan Who You Are: You are working collaboratively with the project execution team to deliver quality solution to the customers within given budget and schedule. You communicate with the customer to understand requirements, provide proper suggestions considering features and limitations of the application, and develop the solution that meets customer demands. For This Role, You Will Need: 4-5 years of technical expertise in HMI design, configuration, and testing of Distributed Control System Able to read PIDS and decode functionality to implement in Distributed Control System. Knowledge and experience in Oil and Gas, Refining, Petrochemical, Chemical industry Knowledge of visual basic Basic understanding of typescript would be preferred Ability to quickly understand and evaluate complex and evolving functional requirements Excellent verbal and written communications skills Preferred Qualifications that Set You Apart: Bachelor s degree in engineering (Instrumentation Engineering, Electronics and Telecommunication Engineering or Electrical Engineering) Experience in DeltaV system. Knowledge of visual basic Basic understanding of typescript would be preferred An urge to learn and explore solutions to resolve technical demands Self-directed with the ability to meet challenging schedule requirements. Adaptable and flexible in meeting demands. Relentless and passionate to get the job done. Highly motivated with exceptional attention to detail Be accurate and deliver quality. Excellent, collaborative team player with communication skills to match. Proactive -take responsibility and own the solution within a collaborative team environment. Work well under pressure and thrive in a demanding environment. Excellence is an expectation. Our Offer to You: . Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion . We welcome foreign nationals to join us through our Work Authorization Sponsorship . We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. Our Commitment to Diversity, Equity Inclusion This philosophy is fundamental to living our company s values and our responsibility to leave the world in a better place. Learn more about our Culture Values and about Diversity, Equity Inclusion at Emerson . If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: . WHY EMERSON Our Commitment to Our People . We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world s most complex problems for our customers, our communities, and the planet. You ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. . Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you ll find your chance to make a difference with Emerson. Join our team - let s go!

Role & responsibilities Hiring for Splicer job profile at Gurgaon location... Preferred candidate profile Have experience as Splicer Connect me or share me resume on 9599455477

Role Summary WSP is seeking to recruit an Engineer to assist with the engineering activities related to the technologies and associated infrastructure of Intelligent Transportation Systems, in respect of both design and consultancy services. Produce and review the design drawings, calculations, and documents commensurate with your knowledge and experience. Plan and manage the delivery of projects, including adequacy of design, compliance with standards and legislation, identifying the skills required for the team’s growth, resource time, cost, and quality. Responsibilities This will include designing the technologies and associated infrastructure for intelligent transportation systems, telecommunications networks, and cable infrastructure for urban and motorway technology provision. Understand the project requirements. Liaise with team members for project delivery. Lead the preliminary and detailed design process. Develop design drawings and documents. Follow through actions to completion. Data collection and defining design parameters. Collaborate with other disciplines involved in the project. Understand and incorporate technical interfaces within and external to the project. Plan work with a focus on "right first time." Research, understand, and select technical options. Develop technical excellence in line with the Technology and Communications discipline and personal development objectives. Key Competencies / Skills To be successful in your application, you will be able to demonstrate knowledge of the technologies used in ITS: Vehicle detection CCTV design Ramp metering MIDAS Telecommunication ducts and chambers Equipment cabinets Emergency roadside telephones Additional Skills: Hands-on experience with AutoCAD, Civil3D, and Navisworks. Skilled in team management and team collaboration activities. Experienced with ProjectWise, SharePoint, and MS tools. 4-8 years of working experience in the ITS and technology field.

Designation- Manager-Engineering & CommissioningMotion Control Applications Location- Rajkot/ Baroda/ Ahemdabad Job Profile The incumbent should have experience in conceptualizing, engineering & commissioning of AC variable speed drive systems & servo drives & Motion Control systems of reputed makes. Experience in the application segments like Printing, Converting, Packaging, Plastics, Textiles, Metal Forming, Wood Stone and Glass. The selected candidates would be a part of a team of globally recognized expert engineering & commissioning professionals working on trend setting technologies. Job responsibilities involve Concept formulation, System engineering, Production Machine Application Software Development & commissioning of drive systems, in the industry segments. The incumbents will get opportunity to work on prestigious national & international projects How do I Qualify for this job? BE/ B Tech/ ME/ MTech (Electrical, Electronics, Electronics & Telecommunication) with 5-to-12-year experience in the field of drives system engineering & commissioning of PLC Automation systems. Candidate should have strong basics in electrical engineering fundamentals Experience in Production Machine Motion Control Applications to conceptualize, develop and commission different segment applications in most optimized & methodic way Sound knowledge of various applications like Flexo printing, Rotogravure printing, Laminators, Slitters Injection Molding Machines, Case Packers, Servo Cappers, Form-Fill & Seal (FFS), Flow Wrapping machines, Blister Packaging & cartooning Machines, Vial Filling Machines, Tablet Presses & other handling applications like Palletizer & Robotic applications across applications segments. Knowhow on Sinumeric NC portfolio will be a added advantage. Additional Skill Set expectations Candidate should have capability to mentor application engineers as well as guide OEM engineers on products & Application development as per preset guidelines laid by APC team Candidate should be a quick learner and have experience working with Matrix organization in most agile way What else do I need to know? Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work. Please find more information at https://new.siemens.com/global/en/products/automation.html Please find more information on our organization at www.siemens.com

Manager - Customer Support - Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner to provide long-term and quality-focused drone products & services to the defence & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd. - If drones excite and inspire you, we would love to have you as a part of our growing team of change-makers. Don't simply watch the latest tech unfold, be a part of creating the future with us! About The Role : - Need a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. Knowledge of Drone industry products and trends would be of advantage. The candidate should have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff. Customer Support Manager Responsibilities : 1. Managing the customer support department's day-to-day functions.2. Responding to escalated customer support issues.3. Implementing customer support processes to enhance customer satisfaction.4. Formulating and revising customer support policies and promote their implementation.5. Informing the team of all new information related to products, procedures, and trends.6. Assessing support statistics and preparing detailed reports on the findings.7. Interviewing and hiring new employees.8. Overseeing and evaluating the team's ongoing training efforts.9. Managing the budget of the customer support department. Qualification Engineering background (BE/B. Tech/Diploma in any field) Relevant Experience 5 years Managing a team, 12 - 15 years total experience. Customer Support Manager Requirements : 1. Proven experience as a customer support specialist, preferably within a similar environment.2. Prior experience in a managerial or supervisory role will be advantageous.3. Excellent oral, written, and interpersonal abilities.4. Affinity for multitasking.5. Alignment with our company's values. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Hiring for Customer Service Profile in International Voice Process for Telecom and Technical Support! Minimum 6 months experience Immediate joiner required Excellent Communication skills Interested candidates Call/WhatsApp- Shruti (9911988551)

Are you looking for growth-oriented and rewarding process trainer jobs in DurgapurAt Fusion CX, we empower trainers to inspire, guide, and lead our new hires in mastering the telecommunication process. If you are passionate about learning, development, and making a tangible impact, this is your opportunity to shine. Fusion CX is at the forefront of customer experience transformation, and as a Trainer in Fusion CX Durgapur, you will play a vital role in delivering high-quality training to a telecommunication process team, creating future CX leaders, and shaping the future of CX. Job Description Trainer Telecommunication As a Trainer in the Durgapur for the telecommunication process, your responsibilities will include: Managing and conducting New Hire Training batches to ensure all new recruits are fully equipped with the necessary knowledge and skills. Delivering engaging and effective process training that fosters learning outcomes. Creating learning experiences that engage learners to achieve and demonstrate learning outcomes Collating feedback on completed training to evaluate and measure results and make improvements where required Developing and updating training schedules to assess and address training needs. Collaborating with other trainers, managers, and leadership to ensure cohesive and aligned training strategies as a trainer in a telecommunication process. Tracking and compiling collected data, ensuring accuracy and effectiveness. Designing and conceptualizing training materials to meet the learning needs of new hires and employees. Communicating ongoing training requirements and conducting refresher courses based on TNI/BQM (Training Needs Identification/Business Quality Measures). Testing and reviewing materials to maintain relevance and accuracy. Keeping a comprehensive database of all training materials for easy access and continuous updates. Managing Process Knowledge Tests (PKT) for consistent knowledge assessment. Job Requirements Trainer Telecommunication Minimum experience and other qualities required for the role of telecommunication trainer in Durgapur: The minimum educational qualification required is a graduate in any discipline. At least one year of experience as a trainer, preferably in a telecommunication process or related field. Excellent communication and presentation skills, capable of simplifying complex topics with ease. Strong analytical skills with the ability to conduct Root Cause Analysis (RCA) when necessary. Proficiency in Excel and PowerPoint for tracking data, compiling reports, and delivering training content. Proven ability to engage learners and facilitate learning outcomes effectively. Why Join Fusion CX At Fusion CX, we are committed to not only transforming customer experiences but also fostering the growth and development of our employees. If you are searching for trainer jobs in Durgapur to enhance your career in the BPO industry, go beyond by joining a global CX company. As a telecommunication process Trainer in Fusion CX Durgapur, you will: Work in a collaborative environment that values innovation, continuous learning, and teamwork. Gain exposure to the telecommunications industry and contribute to a globally recognized customer experience transformation company. Have access to career advancement opportunities through comprehensive training and development programs. Being part of a supportive team that encourages new ideas, growth, and excellence in training delivery will help you become an excellent trainer. If you are ready to make a real difference and take your training career to the next level, this trainer position for a leading telecommunication client in Durgapur offers a great platform to showcase your skills and expertise. Apply today to be a part of Fusion CX s transformative journey!

Engineer, Customer Care -All India Engineer, Customer Care -All India Requirements 4+ years of work experience in IVD industry. Identifying and analyzing instrument and system problems Repairing to meet specifications Escalating exceptional issues to minimize customer down-time Managing AMC (Annual Maintenance Contracts) Handling & maintaining Inventories of Spares. Experience in Diagnostics, Biomedical or IVD industry is a must. Must have excellent technical knowledge. Must build, manage & hold customer relationships at all levels. Vacancies are open at these locations in India Maharashtra (Mumbai & Pune), Uttar Pradesh (Allahabad), Haryana, Gujarat, West Bengal (Kolkata), Tamil Nadu (Chennai). B.E. Biomedical / Instrumentation / Electronics and Telecommunication. We offer competitive remuneration, healthcare, and a range of employee benefits. Eager to enhance your career while making a real impact? Sysmex is your next destination! Mail us at careers@sysmex.co.in with Job Posting code SYS-IND-02-CC and your location. You are redirected to a 3rd party website! Clicking on a social media link implies that you understand you are leaving our site and entering a third-party website. We are not responsible for their content, privacy policies, or terms of use. Please review their terms and privacy policy before proceeding. We do not endorse or control the third-party website and disclaim any liability for damages or consequences.

To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks: - Act as point of entry for all inbound first level support - Adhere to published Service Desk processes, procedures and incidence excellence guidelines at all times - Manage/process common mail box efficiently and timely convert them into incidents, change etc - Manage the efficient recording, tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor/Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer/Product/Service SLA with Fault Resolution groups - Manage the Request/Incident life-cycle, including closure, verification and customer communication - Manage communications with customers in event of scheduled/unscheduled service disruptions and/or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity/team for them to raise problem records, provide workarounds and conduct Root Cause Analysis activities (RCA) Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as assigned by your manager - Understand the organization and Products/Services provided to its customers Any Degree or Diploma in Electronics/Computers or science required CCNA, CCNP 2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience Global Delivery & Operations

Tessolve Semiconductor Pvt. Ltd. is looking for Intern to join our dynamic team and embark on a rewarding career journey. Assist in research, data entry, report creation, and administrative tasks Support project teams with documentation, scheduling, and coordination Learn from senior staff and actively contribute ideas Maintain accuracy and confidentiality in assigned tasks while adhering to deadlines and organizational standards

About this opportunity We are now looking for an Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support. What you will do Will Work in a 24 X 7 Environment. Will support the customer over email as well as phone. Sound knowledge of Microwave Technology Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series Having sound knowledge on Mini-link 6600 Series SO-EM hands on experience Software upgrade process for these Mini-link 6600 Series QoS parameter knowledge for Mini-link 6600 Series Ethernet alarms and parameters with their troubleshooting process Raise and update the tickets in in tool for all the issues handled / worked upon. Will have to report the daily issues handled / escalated in the form of daily shift reports. Need to make sure that issues are handled in right time frames as per the SLA / Commitments. Good knowledge over SLA/WLA Good in preventive activities with available performance report from Microwave NMS Good in customer handling and RCA identification You will bring Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent 3-7 years of hands-on experience on 2nd Level Engineer- functional role. Good Technical Knowledge of the Microwave Technology preferably 6K series. Transmission or ENM experience preferred.

JD: Plan, schedule, and manage all fiber optic projects. Supervise fiber optic technicians and provide hands-on leadership. Participate in the design, installation, and maintenance of fiber optic systems. Monitor the performance and integrity of fiber optic networks. Comply with all industry standards and safety regulations. Liaise with clients, ensuring complete satisfaction with our services. Trouble-shoot and resolve system issues efficiently and effectively.