996 Telecommunication Jobs - Page 28

Role : Billing Support Analyst (Grade 5 - 12) Location India (preferably Bengaluru) Description : The purpose of this role is to support Billing and payment applications of MVNE (Mobile Virtual Network Enabler) platform hosted both on-prem and on cloud (AWS). This role is also responsible for managing billing and payment processing for the MVNE. Job Responsibilities Provide L1/L2/L3 support for Billing and payment applications. Support coverage is 24x7 with full support provided during Irish business hours and on on-call rota basis outside of Irish business hours, including weekends Responsible for resolution of billing and payment incidents in accordance with established Service Level Agreements Co-ordinate resolution of incidents with third parties that are responsible for applications in their scope Carry out daily Application Health Check proactively to catch any symptoms that might lead to incidents and take measures proactively to avoid incident occurrence. Monitor application alerts raised by the application monitoring platform and resolve issues as and when identified by the monitoring platform Maintain up to date operational documentation, such as SOPs and application Runbooks Conduct thorough impact and root cause analysis of the incident and publish findings in incident report. Conduct end-to-end testing of new functionality developed prior to rolling out to production. Perform analysis on frequently occurring issues and make service improvement recommendations to resolve such issues from occurring. Responsible for SIM ordering process Carry out bill simulation run and validation Carry out scheduled billing run Responsible for payment processing for credit card and direct debit payments, including the handling of payment reversals and rejects Responsible for deployment of application code or configuration changes in the production environment. Create or update knowledge articles based on the incident and problem learning. Maintain up to date operational documentation, such as SOPs and application Runbooks Responding to business user queries Must Have Skills: Strong Telecom knowledge. Hands-on experience with supporting Billing and payment applications Hands-on experience in running billing process and payment processing Knowledge of ITIL framework, with required experience in incident management, change management Experience in Application Monitoring tools such as Nagios, Xymon and cloudwatch Experience in handling high priority incidents (crisis calls) Strong skills on Java technologies vis- -vis Springboot, React, SOAP-UI web services, Excellent skills in Linux OS and shell scripting Strong PostgreSQL and Oracle database knowledge Good English verbal communication skills with the ability to explain things in a clear and non-technical way. Strong attention to detail and the ability to deliver high quality work. Should have the ability to identify right prioritization of incidents, which requires in-depth domain knowledge. Should be able to switch between various tasks seamlessly. Nice to have ITSM v3/v4 foundation certification. Capable of analysing new requirements and provide solution delivery estimates. Strong knowledge of the entire software development lifecycle. Experience / Qualification Bachelor"™s and/or Master"™s degree in Computer Science, Engineering or related technical discipline. 2 to 15+ years of IT professional experience within a global organization. 2 to 15+ years of experience in Telecommunications service. 2 to 15+ years of experience working as billing support analyst experience Have a good understanding of application architecture, data architecture, infrastructure and business processes. Qualities Accountable for professional working behavior including, building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSGs core competencies and values. Exercises independent judgment after considering alternatives. Works under the general guidance of more senior members of the team with occasional consultation and collaboration. Coordinates own tasks and those of junior team members to meet project schedules.

Role & responsibilities Take ownership of all the process automation/new project requirements in FP&A/Finance team. Good domain expertise in any of the following areas i.e. Managed IPT, Data center, hosting, Security, Voice convergence, Network services, Converged LAN, CRM, UCC, IOT, Digital Transformation, Cloud computing etc. (Knowledge in more than one of these areas would be an added advantage) Background in Telecom/IT consulting or management consulting will be a big plus Knowledge of research databases would be extremely handy Excellent communication skills Ability to execute and lead business analysis projects autonomously Having a knack to organize, analyze, synthesize and/or summarize data and information using appropriate analytical methodologies and frameworks Expertise in MS Excel and Power Point Excellent analytical skills (both qualitative and quantitative) Capable of handling multiple mission-critical projects simultaneously without sacrificing quality or impacting deadlines Experience working in a strategic analysis capacity, which must be in a Global TMT environment Any experience in the global marketing exposure, giving the role holder a good understanding of the commercial aspects of our business will be an added plus (not a must requirement) Strong analytical & communications skills. Good general knowledge of markets, technology and business drivers, with a clear understanding of stakeholder Can pro-actively identify challenges from key engagements and develop innovative solutions/frameworks in business/GTM strategy to address client problems Exceptional interpersonal and presentation skills - ability to convey business value propositions Prior experience of working closely with C-suite and senior stakeholders Preferred candidate profile Can do attitude and ability to take initiative. Graduation degree required with strong academic credentials MBA form a premier B-school (preferable) Strong attention to detail. The right candidate should have worked for 3-6 years with a reputed firm Good knowledge on IT databases and Latest MS Office tools is required Graduate/Postgraduate (B. Tech / BE along with MBA will be preferred). If interested kindly share your updated Resume on sakshi@beanhr.com Thanks & Regards, Sakshi Kala Bean HR Consulting-"Ahead Your Search" https://beanhr.com Locations: - Ghaziabad (Delhi-NCR) / Dehradun

Role & responsibilities Build and maintain strong client relationships while assisting management team in identifying/developing opportunities to grow the relationship. Adopt a framework-based approach to effectively structure and solve complex business problems (such as GTM strategy, partner advisory, competitive strategy and benchmarking, pricing strategy, etc.). Contribute to the development of TMT practice, including developing innovative ideas, frameworks, and approaches. Get opportunity to communicate effectively and present results to all audiences including senior leaders in client organization and implement recommendations in collaboration with client team. Work with high performing teams on a wide range of consultative projects for TMT (Technology, Media & Telecom) clients to help them develop their strategy, analyze their competitive landscape, or solve their complex business problems. Mentor analysts and senior analysts for successful project execution. Utilize advanced AI powered tools in to extract insights, optimize operations, enhance efficiency and drive sustainable growth Build domain knowledge of niche technology areas such as AI/ML/GenAI, cloud computing, datacenters, cyber security, IoT, productivity & collaboration tools, telecom technologies, and others as per the project requirements. Preferred candidate profile 5-8 years of business research or strategic consulting and project management experience with minimum 3-4 years of consulting experience in a reputed organization Can do attitude and ability to take initiative. Proven track record of working creatively and analytically in a problem-solving environment Skills to communicate complex ideas effectively, collaborate with multiple teams and ability to work effectively with C-suite and senior stakeholders in an organization. Excellent communication, presentation, and stakeholder management skills Proficiency in Microsoft Office (Word, Excel, and PowerPoint) If interested kindly share your updated Resume on sakshi@beanhr.com Thanks & Regards, Sakshi Kala Bean HR Consulting-"Ahead Your Search" https://beanhr.com Locations: - Ghaziabad (Delhi-NCR) / Dehradun

Responsibilities: * Manage channel sales performance & growth * Report on market trends & competitors * Develop new channels & partnerships * Maximize revenue through effective negotiations *Export-Import , E-Commerce & Digital Marketing Management

Key Responsibilities : Own and drive P&L for business operations Lead large-scale, high-performance delivery teams Align operations with strategic business goals and growth plans Optimize resource allocation and delivery processes Collaborate with cross-functional teams including Sales and Marketing Ensure client satisfaction, compliance, and operational excellence Contribute to innovation and best practice adoption across programs Preferred Profile: Strong background in BPO/Contact Centre operations Proven leadership in managing large teams and global clients Experience in the Telecom domain is preferred Excellent client engagement, stakeholder management, and analytical skills If this opportunity aligns with your background, or if you know someone who may be a great fit, please share the resume. Contact: ujjainee@winningedge.life

• Give reports and feedback to management • Communicate company policies /decisions to the team & ensure that they are followed • Audit quality of output for projects undertaken • Establish, maintain and improve customer relations

Responsibilities: Meet daily/weekly sales. Maintain customer database accuracy Cold call leads, close deals Upsell products/services over phone Adhere to company's telesales policies & procedures Good at excel sheets handling and handling the vendors.

About Us: Firstsource Solutions Limited is a leading Indian business process management (BPM) company headquartered in Mumbai, Maharashtra. Established in 2001 as ICICI Infotech Upstream Ltd, it was later renamed Firstsource Solutions Ltd in 2006. The company is a subsidiary of RPSG Ventures Ltd, part of the RP-Sanjiv Goenka Group. Roles & Resposibilities: The role holder will support on complex compliance subjects. They will carry out day to day activities and/or may support Professional/Specialist-Quality to deliver Quality goals. They are likely to be seen as an expert in their relevant area by the teams that they support. They ensure the Quality parameters are in line with overall strategic goals. Experience Qualification: Good understanding of the role of a Quality practitioner. Good level of computer literacy. Good organisation skills, ability to work in teams and interpersonal skills. Good understanding of the relevant business area in terms of its business priorities. Good communication and presentation skills. Strong Microsoft Office skills ( Excel, PowerPoint, One Note). Graduation is the minimum qualification Applicants with minimum 1 year of Global/International BPO/KPO experience as quality are eligible. Candidate should be comfortable with rotational/24*7 shifts. Interested candidates can apply. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Responsibilities: * Ensure network reliability & performance * Install, maintain & repair telecom equipment at towers * Collaborate with team on project planning & execution * Follow safety protocols at all times Provident fund Health insurance

JOB DESCRIPTION ROLES & RESPONSIBILTIES Co-ordinates With Internal : Coordinate with visitors, Reception area hospitality, Accounts Team, Purchase Team etc., External : Courier and postal handle, inbound and outbound phone calls, Trust work, Coordinate with customers, etc. PURPOSE OF POSITION To take care of visitor s hospitality at reception area. Handling incoming calls on multi-line internal telephones. SPECIFIC RESPONSIBILITIES Switch on the music machine in reception as per the guidelines to play different music Turn on the ACs & relevant electricals in the office Maintains telecommunication system and connect to concerned person. Collect the courier parcel and distribute to concerned department Change the flower on God s photo Serves visitors by greeting, welcoming and directing them with the concerned team to provide water tea and coffee Notifies company personnel of visitor arrival Informs visitors by answering or referring inquiries Responsible for stock management e.g., stationaries, and housekeeping materials Maintenance of stocks in system Keep a safe and clean reception area by complying with procedures, rules and regulations Responsible for office decoration at the time of festival and maintain decoration material Contributes to team effort by accomplishing related result as needed Coordinate in HR department allotted work of candidates for recruitment Coordinate the meetings of the employees with the MD & CEO Involve in any management allotted work Skill Sets & Competencies: Should have confidence Time management skill Good communication skills Initiative Should be pro-active in analysing future needs of the organization Dependability Flexibility Prioritising Strategic mindset Must be a trust worthiness Should have problem solving skill The ability to multitask Ability to work under pressure and on irregular working hours Approachable and willingness to listen and assist to person.

ARMIET COLLEGE is looking for Assistant Professor (Engineering) to join our dynamic team and embark on a rewarding career journey. An Assistant Professor is a full - time academic position in a college or university, responsible for teaching, conducting research, and serving on committees. They play a critical role in contributing to the intellectual life of their institution and in preparing the next generation of professionals and leaders. Responsibilities : Teach a range of courses in the department, at both the undergraduate and graduate levelsConduct original research in the field and publish findings in academic journals and at conferencesAdvise students and mentor junior faculty membersParticipate in department and university - wide committees, such as curriculum committees and search committeesPursue external funding opportunities to support research and teaching activitiesEngage in professional development activities to stay current in the field and enhance teaching skillsRequirements : A record of successful teaching and research, with a strong publication record in academic journalsAbility to teach a range of courses in the department, at both the undergraduate and graduate levelsStrong communication and interpersonal skills, with the ability to mentor students and junior faculty membersA commitment to continued professional development and growth

Profile Summary Who are we? - We are a Telecom management/ consultant company - falling in the Telecom Expense Management category. For the last 23 years, we are uniquely placed in this industry with many Forture 500 companies as our customers, providing them with a range of services including Audit and Optimisation, Inventory management, Contract Management, Invoice Management and Cost reduction. What is the Team profile: The team consists of a close knit amalgamation of Engineers, CA's and MBA's working on the Techno-Commerical and Techno-Financial aspects of Telecom management. The profile requires good analytical skills and a fair understanding of how Telecom works (not the hardcore technical stuff, but the financials and the business side of it.) What's in it for you? Comprehensive and competitive benefits plan A range of wellness activities and employee assistance programs An employer that values all aspects of Diversity and respects every individuals story So, if you have a knack for finding solutions by analysing all possible aspects, if you can work an an individual contributor but also can work in small teams and if you want to become a member of our global team of thinkers, innovators, dreamers and doers then please read the detailed job description below and apply. Things to consider before applying Work from office only (no hybrid nor work from home option available) Small team size 18 months commitment 12 PM to 9:30PM work timings only. Roles and Responsibilities Develop and maintain an accurate telecom inventory of voice/data circuits - identify and execute on cost reduction opportunities Interface directly with customers, vendors and account managers as necessary to acquire customer contacts, vendor contracts, client business needs and requirements and documentation necessary for compliance and overall location and inventory management Audit telecommunications services against provisioning orders and log disputes directly with suppliers. Audit invoices for credits and cost avoidance opportunities Reconcile telecom inventory to invoices, including the identification of new inventory or changes in the monthly recurring services. Resolve billing problems with the various suppliers and track these problems through closure. Desired Candidate Profile Understanding of Telecom services. Ability to change and adapt to new processes. Ability to work independently with minimal supervision. Preferentially having working knowledge of telecom carrier billing systems, long distance rate structures, telecom contracts and data network components and pricing. Attention to detail required. Must be able to organise and handle several tasks simultaneously. Demonstrated ability to use a Microsoft Windows based computer, Microsoft Office (Outlook, Word, Excel, PowerPoint), and use a web browser to access information and tools. Individual must be a team oriented and customer service focused with excellent communication skills and an ability to interact with a wide range of associates (individual contributors to executive management associates). Strong communication skills in verbal and written form. Good to know IQTelcom is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or other characteristics

Software Engineer Location: India Ref: REF2046P Job Function: Information Technology Company Description Every minute of every day, Smiths Detection s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description Duties: Designing and implementing Java/J2EE based web applications. with good understanding of REST APIs Creating and maintaining tools to validate, unit tests, integration tests and documentation for these components using configuration management and integration/build automation tools during application development and testing phase Collaborating with senior engineers / architects across sites across sites to enable technical progress for Bangalore engineers. Knowledge of cyber security will be added advantage Hands on experience with UIx design and development using Angular will be an added benefit Qualifications Skills and Experience: B.E/BTech (Computer Science/Electronics/Electrical & Electronics/Information Technology/Electronics and Telecommunication/Information Science / communication / Instrumentation and Control) Minimum of 1- 3 years in the software industry-Mandatory Proficiency in Java/J2EE from an enterprise applications perspective. Proficiency in UI design and Spring, JSF/Primefaces is mandatory Experience in Angular from an enterprise applications perspective is good to have Linux - CentOS/RockyLinux knowledge is desirable. Python hands on programming is desirable Knowledge of Agile Methodologies and Pair Programming is an added advantage Knowledge of Coding Standards, version management (Git/Bit bucket or similar) Preferably worked with Systems/Software Efficient trouble shooting skills A self-starter with the ability to manage your time effectively, keen attention to detail and use your own initiative Effective communication skills at all levels of the organization and collaborative abilities. Excellent communication skills particularly in English (fluently spoken and written) in addition to any local language spoken at the place of work. The ability and motivation to persistently pursue and achieve / drive effective results which drive the business forward. Collaboration and Influencing with a Global mindset, cultural awareness. Proven matrix and stakeholder management skills/experience working virtually in diverse teams. The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. The understanding and recognition of the organisation s commercial environment and positioning themselves, their role and their actions in order to support the organisation s commercial success. The ability to engage, challenge and work effectively with others. The ability to build an effective network of relationships both internally and externally, understanding their customers needs. Willing and able to identify and support change and continuous improvement in own and wider business environment. Ability to interact with cross functional teams in a matrix environment. Ability to work in an international and multi-cultural environment Professional competencies Ability to be resourceful as well as strong at probing and translating information into insight Substantial experience of creating multi-platform propositions within a creative environment which supports the market and industry teams Experience of collaborating in a cross functional and cross-cultural organisation, with the ability to support the bridge between the markets (sales) teams and the industry (vertical) teams.

locationsBangalore, Indiaposted onPosted 7 Days Ago job requisition id30677 The Opportunity As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio.Youll collaborate through innovation with IT, operations teams, product development and product management. VP, Customer Support. What Youll Contribute Product/Customer support for global clients. Manage the flow of customers incidents via telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs. Triage and escalate incidents in a timely manner according to standard operating procedures. Act as a liaison between engineering and consulting teams to resolve incidents. Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication. What Were Seeking Bachelors degree or equivalent. Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions. Good customer-facing skills in general to handle phone and emails of clients. Good understanding about enterprise level application support and infrastructure support. Good knowledge on cloud platform. Flexible to work primarily in shifts. Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality. Ability to prioritize and manage multiple incidents. Demonstrated ability to interact with diverse customer base successfully. Knowledge/prior exposure to incident/problem/change management. Understanding of ITIL framework. Knowledge of AWS concepts. Excellent written and verbal skills. Our Offer to You An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

As a Technical Care Specialist, you will be responsible for providing advanced technical support for broadband and IP network solutions, ensuring high customer satisfaction through effective issue resolution and proactive service. You will analyze, diagnose, and troubleshoot complex network problems, collaborate with R&D and cross-functional teams, and contribute to service improvement through root cause analysis, documentation, and knowledge sharing. You have: 3-5 years of experience in network operations, customer support, or telecommunications, with a relevant degree in Electronics, Computer Engineering, or IT. Strong understanding of GPON, XGS-PON, SDAN, FWA, and related broadband access technologies. Familiarity with IP networking protocols (IPv4/IPv6), and protocols like SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, ERPS. Hands-on experience with troubleshooting, diagnostics, and RCA reporting in live customer environments. Proficient in working on UNIX/Linux systems and using support tools for network/system analysis. Strong analytical thinking, communication skills, and a customer-first mindset; comfortable working under pressure and in 24x7 support environments. It would be nice if you also have: Basic programming or scripting knowledge in Python, Java, JavaScript, and familiarity with SQL/MariaDB and web technologies. Experience with Nokia products like Lightspan, Altiplano (SDAN), ISAM 7302/7330/7360, 5520 AMS, and network management systems like 5529 APC, IDM, OAD, SDC, NA 5530. Work independently using best practices and industry knowledge to address business and technical challenges. Lead or contribute to small-scale technical projects with minimal risk and resource demand. Assist experts in advanced troubleshooting, including system-level tracing, debugging, and protocol analysis. Identify, reproduce, and document defects; collaborate closely with R&D teams to ensure timely resolution. Engage with customers on complex issues, providing workarounds and technical guidance as needed. Ensure compliance with SLA timelines for escalated cases and emergency processes when applicable. Contribute to root cause analysis (RCA) efforts and participate in the creation of technical reports. Create and review technical documents, guidelines, and knowledge base articles to support continuous learning and issue resolution.

We are seeking a Systems Integration Specialist to execute integration tasks, troubleshoot technical issues, and support the deployment of advanced network solutions. The ideal candidate will have a strong background in telecommunications, hands-on experience with cloud technologies, and expertise in automation, networking, and next-generation systems. You have: Programming Skills: Python, JavaScript, Java, FTL Operating SystemsStrong Linux environment knowledge MethodologiesCI/CD, Agile, SCRUM Networking TechnologiesNetconf/YANG, GPON Domain Knowledge Cloud and ContainerizationAWS, GKE, RedHat, Azure, Rancher, Kubernetes, Docker/containerd Degree in Telecommunications or a related field, 2 to 4 years of relevant industry experience It would be nice if you also had: Database ManagementExperience with database systems Microservices and ArchitectureUnderstanding of infrastructure-level microservices Open-Source ToolsKeycloak, Index Search, RabbitMQ, Kafka. Protocols and TechnologiesMQTT, USP Work according to the implementation plan, executing predefined integration, configuration, and testing tasks. Understand customer requirements and ensure successful solution deployment. Collaborate with customers, architects, and integration teams to design and integrate network solutions. Troubleshoot and resolve technical issues in a timely manner. Analyze factual information, evaluate potential solutions, and make independent decisions. Support the integration of network elements remotely or on-site. Provide informal guidance to new team members on procedures and best practices. Work within established policies and guidelines while ensuring high-quality standards.

Responsible for carrying out LAN;SD-WAN;TCP/IP;WAN monitoring operations as well configuring network and telecommunication equipment in datacenter and other organizations. Experience of handling Enterprise or Datacentres LAN/WAN Infrastructure (Router and Switches Juniper; Cisco and Dell) and perform day to day Network operational activities (Monitoring; Troubleshooting and Resolution of Monitoring alerts/Incidents reported by Customers) Hands-on Experience on Cisco and Complete understanding of Implementation and management of Routing (Cisco ) Switching (Cisco )Advanced skills in Routing (BGP; OSPF; QoS; Static Routing; Etc.);EtherChannel; Nexus VPC; VLANs; Fibre; ISDN; SNMP; Netflow Proficiency in TCP/IP protocols with a solid understanding of how data packets traverse the network. Expertise in configuring and optimizing routing and switching environments to ensure robust network performance. Hands-on experience with LAN/WAN technologies for effective local and wide area network setups Proven ability to troubleshoot network issues; identify root causes; and implement effective solutions. Must have excellent analytical skills for monitoring network performance and identifying improvement areas. Assist in the planning and deployment of new network projects and expansions. Primary skills Responsible for carrying out LAN;SD-WAN;TCP/IP;WAN monitoring operations as well configuring network and telecommunication equipment in datacenter and other organizations. Experience of handling Enterprise or Datacentres LAN/WAN Infrastructure (Router and Switches Juniper; Cisco and Dell) and perform day to day Network operational activities (Monitoring; Troubleshooting and Resolution of Monitoring alerts/Incidents reported by Customers) Hands-on Experience on Cisco and Complete understanding of Implementation and management of Routing (Cisco ) Switching (Cisco )Advanced skills in Routing (BGP; OSPF; QoS; Static Routing; Etc.);EtherChannel; Nexus VPC; VLANs; Fibre; ISDN; SNMP; Netflow Secondary skills Strong knowledge of DNS services and their role in resolving network queries efficiently. Knowledge in cloud networking concepts in Azure (VNET; NSG; ASG; UDR; Express Route;etc.) and other Cloud providers including GCP and AWS.

Company Overview Reliance Retail is India's largest and most profitable retailer, offering an omni-channel presence through integrated store concepts and digital platforms. With over 15,000 stores across 7,000 cities, Reliance Retail provides a superior shopping experience, focusing on consumer electronics, fashion, grocery, and more. Driven by a commitment to excellence in processes and technology, Reliance Retail serves over 193 million customers nationwide and continues to grow its capabilities through strategic partnerships. Job Overview We are seeking a skilled Team Leader for the CDIT Retail division at Reliance Retail. This full-time, mid-level position is based in Delhi, Gurgaon, Noida, Chandigarh & Haryana. The Team Leader will be responsible for managing store operations and driving sales in areas such as laptops, TVs, home appliances, and telecommunications. The role requires strong leadership skills and the ability to enhance customer experience while achieving key performance indicators. Qualifications and Skills Proven experience in laptop sales, demonstrating a strong understanding of product features and customer needs in this segment. Demonstrated success in TV sales, with the ability to educate and convince customers based on product benefits and services. Experience in selling home appliances, showcasing a thorough knowledge of various brands and models available. Expertise in telecommunications sales, with a focus on delivering superior customer experience through effective communication. Exceptional team leadership skills, with a track record of empowering team members to achieve sales targets. In-depth knowledge of store operations, ensuring seamless customer service while maintaining high standards of store presentation. Proficiency in tracking and analyzing key performance indicators to drive continuous improvement in sales and customer satisfaction. Ability to handle customer queries and complaints efficiently, ensuring a positive shopping experience and fostering customer loyalty. Roles and Responsibilities Lead and motivate the sales team to achieve individual and store sales targets in the consumer electronics category. Oversee daily store operations, ensuring smooth workflow and adherence to standard operating procedures. Provide training and mentorship to sales associates, enhancing their product knowledge and customer interaction skills. Monitor sales performance and implement strategies to improve key performance indicators and sales conversion rates. Collaborate with cross-functional teams to ensure inventory management aligns with sales forecasts and promotional activities. Ensure that customer feedback is actively sought and incorporated into service improvements and product offerings. Prepare and present sales reports to senior management, highlighting achievements and areas for development. Uphold an exceptional customer service standard by promptly addressing and resolving any issues that arise in-store.

As an Infrastructure Specialist at IBM, you will support the infrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure Specialist, you'll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for: Define, analyse, and review technical architecture on required platform and coming up with architecture options and recommendations. Define, detail, and scope the technical requirements into solutions. Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance Your primary responsibilities include: Innovative thinking capability, with a passion for thinking out of the box and introduction of new technologies. Be Service-oriented, interpersonal skills and adaptable to a fast-paced dynamic environment. Knowledge of command structures and system component relationships for latest generation Network and Security infrastructure. Problem solving skills. Ability to analyse complex problems and determine solutions Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 8 -10 years of experience in the telecommunications field in managing and deployment of mid to large enterprise networks. Experiencing with networking and associated protocols including TCP/UDP, DMVPN, OSPF, BGP, DNS, SNMP, and other internet associated protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Knowledge in multiple architectural domains and network design to include routing, switching, DataCenter and security. Good understanding of network infrastructure and network hardware along with good understanding on NSX/SDN administration. Knowledge in CISCO Switches (Cisco Catalyst), Firewall (Checkpoint, SonicWall, FortiGate), Transceiver, PROXY, Router, DNS, VPN, WAF and IPS etc Preferred technical and professional experience Knowledge of LAN, WAN and Data Centre network architectures, enterprise design and industry standards relevant to data communications / networking and computing. Knowledge of setting up SDN and VSX and supporting the same. Professional certification in CISSP, CCIE, CCNA, or CCNP are advantageous and possess SonicWALL Related Certification will be an added advantage

Job Summary: We are seeking a skilled and experienced Senior Support Engineer specializing in TIBCO Data Virtualization (TDV) to join our dynamic Customer Support team. In this role, you will serve as a key escalation point for complex technical issues, ensuring timely resolution and customer satisfaction. You will collaborate closely with cross-functional teams, including Engineering and Product Management, to improve product supportability and enhance customer experience. Key Responsibilities: Technical Support Issue Resolution Act as the primary escalation point for complex technical issues related to TIBCO Data Virtualization (TDV). Diagnose, troubleshoot, and resolve product-related issues, ensuring minimal customer downtime. Perform in-depth root cause analysis and work with Engineering to drive long-term solutions. Guide customers in best practices for deploying, configuring, and optimizing TDV solutions. Customer Engagement Communication Provide clear and effective technical guidance to customers, ensuring a smooth resolution process. Engage in high-priority customer interactions and incident reviews, delivering expert recommendations. Collaborate with customer teams to proactively identify and address potential issues before escalation. Knowledge Management Mentorship Document solutions, troubleshooting steps, and best practices in the knowledge base. Conduct internal training and mentorship programs to upskill junior support engineers. Participate in technical workshops, webinars, and customer training sessions. Process Improvement Collaboration Work closely with Product Management and Engineering to provide feedback on product improvements. Contribute to automation and self-service initiatives to enhance customer experience. Continuously improve internal support processes to reduce issue resolution time. Required Qualifications Experience: 5+ years in technical support, customer support, or escalation engineering roles. Educational Qualification: Bachelor s degree in Information Technology, Computer Science, Electronics and Telecommunication, or a related field. Technical Skills: Strong expertise in TIBCO Data Virtualization (TDV), including configuration, troubleshooting, and optimization. Solid understanding of SQL, data modeling, and database management (Oracle, SQL Server, PostgreSQL, etc. ). Knowledge of cloud platforms (AWS, Azure, GCP) and virtualization technologies. Experience with REST APIs, authentication mechanisms, and security best practices. Soft Skills: Excellent problem-solving and analytical skills. Strong verbal and written communication, with the ability to simplify complex technical concepts. Ability to work independently and handle multiple high-priority cases simultaneously. Preferred Qualifications Experience with data integration, ETL tools, and performance tuning. Familiarity with monitoring tools (Splunk, Datadog) for issue diagnosis. Authentication (SSO, LDAP, AD, Kerberos, OpenID, X509, etc ) Academic knowledge or hands on experience with: RDBMS (Oracle, SQL Server, PostgreSQL) Unix/Linux Apache Tomcat Experience with usage and administration of cloud platforms such as AWS, Azure, and GCP Familiarity with related technologies such as Docker and Kubernetes. Demonstrated ability to handle demanding and difficult customers and their expectations. Demonstrated ability to facilitate Zoom and/or conference calls Demonstrated skill at mentoring other support staff. Why Join Us Work in a fast-paced environment with a strong focus on innovation and customer success. Gain hands-on experience with cutting-edge data virtualization technologies. Enjoy opportunities for career growth, training, and skill development.

Department Overview The Product Orderability group is responsible for the product, software, and service implementations in CRM, ERP, and Product Lifecycle Management Systems. The group has a global presence in all regions (North America, Europe, and Asia). It is responsible for working with cross-functional teams (Sales, Go-to-Market, Product Management, Engineering, Supply Chain, and Services) for end-to-end definition and implementation of product offers and configurations in CRM/ERP systems product orderability from Quoting to Fulfillment products and to provide better user experiences to our end customers, partners, resellers and Salesforce. Product Orderability group is also investing in onboarding new tools and technologies to drive process automation, enable self-service for our stakeholders, and reduce manual efforts to run our day-to-day operations. We look for the most advanced problem-solvers and leaders in the automation area - like you - to help automate our business processes using various automation concepts like AI, RPAs BOTs etc.. Job Description - Working with cross-functional stakeholders (Product Owners, Sales, Factory, Engineering etc) to understand the product requirements/scope and convert it into requirements documents for various ordering systems: Oracle CPQ, Oracle R12 Configurator, MOL, and COF. Responsible to make sure product configurations in the above-mentioned systems are defect-free and orderable. Responsible for finalizing Parts setup and BOM structure in Agile/EBS related to Product Configuration and provide SME level support to cross-functional teams. Partner with developers to explain the requirements and perform testing once development is complete. Work with the factory to make sure product configuration is setup correctly and Sales Orders can be processed error-free. Partner with key stakeholders from Product Management, Engineering, IT, Services, and PLM/EBS team members to gather and analyze requirements and deliver working ERP/CRM implementations. Work in an Agile team environment. Ensures that Product Compliance requirements are met for various regions/countries. Ensures agreed standards are met for Orderability UX. Drive SKU reduction, product cancellation analysis, and offer/structure simplification activities working with Product Management, Engineering and Supply Chain Identifies opportunities for process simplification and help with automation initiatives within the team Create test plans, cases, and scripts to ensure that items, BOMs, and configuration rule changes can be verified thoroughly and efficiently. Create / update Requirement documents as needed. Demonstrated experience and understanding of ERP and CRM systems. Experience with Oracle CPQ, EBS and Agile PLM is preferred. Prior experience in driving SKU and Product Structure optimization is preferred. Preferred: Experiences with Oracle SW products PLM, EBS, and CPQ are preferred. Experience with Telecommunication domain knowledge is preferred. Knowledge or understanding of some basic software programming language (e.g.SQL, PL/SQL, Google Script) is preferred. Proficiency in one or more ERP and CRM systems like Oracle is required Experience in process optimization and automation using various technologies (homegrown, RPA, AI) Proficiency in one or more ERP and CRM systems is required Experience in managing the team with Agile methodology Experience with Agile development tools such as JIRA, Confluence. Able to learn new technology quickly, become the expert, solve the problem and teach others. Experienced with creating business process models and using them to describe business requirements. Has strong requirement gathering and analytical skills. Excellent written, speaking, and interpersonal skills. Experience working with remote teams in a global environment. Familiar with Agile vs. Waterfall Methodology. Basic Requirements Bachelors Degree and 3+ years experience or a Masters Degree CPQ Certification

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Live Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Support Live Chat Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 6 Months of Experience Into Technical Support Voice. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Inbound Calls. 2.Should be capable of handling US Calls. 3.Should be hands on Experience in handling Us Customers over the inbound calls. 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume No 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur , Chennai, 600058 Tamilnadu, India

responsible for counting, recording, and verifying materials and equipment delivered to or moved around a construction site. The role ensures accuracy in logistics and inventory management, helping to avoid shortages,excess, etc.

SUMMARY Job Opening: Customer Support Associate (Chat) Company Profile Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband, and mobile services in the UK, and also provides subscription television and IT services. Job Title Customer Support Associate (Chat) Job Role Handling customer queries, complaints, chat, and email. Work Arrangement Work from office Experience Candidate should have a minimum of 1 year and above experience in an International BPO. Salary Up to 4.2 LPA (hike as per last drawn & experience) Job Location Kolkata, DLF2, Rajarhat Qualification Undergraduate / Graduate / Post Graduate can apply Requirements Requirements: Good communication skills. Experience in handling chat/email in different time zones. Ability to handle chat/email from global clients and provide professional responses. Flexibility to work in shifts. Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Basic technical knowledge. Shift 5 days working rotational 24/7 shift Week Off 2 days rotational week off Requirements: Undergraduates / Graduates / Postgraduates Benefits Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.