1457 Telecommunication Jobs - Page 2

As a Principal Developer, this role will focus on the skills - IMS, VoLTE, 4G, and 5G, typically working in the telecommunications and network engineering sectors, leading the development and enhancement of core network technologies. The role involves designing, implementing, and optimizing IMS (IP Multimedia Subsystem) and voice technologies like VoLTE (Voice over LTE), within the broader context of 4G and 5G networks. You have: Require a bachelor's degree or a related field 10+ years of relevant R&D Development experience on Telco grade products. Good hands-on knowledge inCloud Native, Microservices applications, using Containers and Virtualization Technologies like Docker, Kubernetes (K8s), Consul, Redis, gRPC, Helm, Envoy and Open-Source Integration. Experience in IMS, VoLTE, 4G/5G core technologies is a plus. Strong analytical and debugging skills. It would be nice if you also had: Knowledge of Nokia Telco products, CFX-5000, NTAS,and Nokia SBC is a plus. Contribute to CNCS feature enhancements across multiple core network NFs like SBC, TAS, CSCF, and MRF. Contribute towards all aspects of software life cycle management including requirement analysis, design, implementation, and code reviews, and ensure timely delivery with quality. Analyse issues found in internal testing and customer deployments in detail, identify the root cause, and provide optimal quality solutions. Participate in discussions with customers to understand their requirements and concerns, and contribute to finding solutions. Work effectively in a mixed environment and utilize best practices and knowledge of internal or external business issues to improve products or services. Apply and maintain quality standards. Participate in process and tools evolutions and improvements.

Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. Managing CMDB data model and Asset Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. Ability to troubleshoot applications at the workflow and database level Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with other systems using webservice, REST and APIs. Must have experience with direct database query technologies. Required qualifications to be successful in this role: Bachelors Degree and 4 or more years of BMC Remedy Development experience Strong troubleshooting skills BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) Experience with integration methodologies like REST, Web Services etc. Experience of working on various Operating Systems, and Databases Experience of working in latest Remedy versions on Helix. Exposure to agile methodology and tools. Technical skills Knowledge of BMC Remedy ARS. Knowledge of CMDB, ITSM, DWP Skills: BMC ADDM Database English Requirements Analysis ServiceNow Telecommunications Unix WebLogic

Managing a team of hardware and firmware engineers to develop new line of commercial & industrial safety products Responsible for product development planning and guiding the development efforts of internal and external engineering teams

ROLE SUMMARY: The engineer will be trained to take full responsibility for designing and securing approvals for permits, ensuring the creation of cost-effective, high-quality CAD drawings that comply with all Client and Municipality requirements. Upon completing the training, the engineer will be proficient in producing and obtaining approval for permit drawings that feature accurate access points, precise calculations, feasible path analyses, and optimised cost efficiency. JOB RESPONSIBILITIES (Including, but not limited to:) Visualise and develop CAD drawings that strictly adhere to the established specifications, guidelines, and standards set by clients and relevant jurisdictions. Revise and update drawings to incorporate design changes and address client and customer feedback efficiently. Utilise the latest GIS platforms and conduct thorough research on current guidelines and permit requirements from official jurisdiction portals and websites Organise, manage, and publish CAD files accurately, ensuring they are properly uploaded and accessible in designated locations. Proactively identify project-related queries and obstacles and effectively communicate them to the client or relevant stakeholders for prompt resolution. Evaluate project feasibility and cost-effectiveness, ensuring full compliance with applicable guidelines and standards. Take initiative within the team to drive improvements and optimise productivity and efficiency as an individual contributor. REQUIRED SKILLS AND QUALIFICATIONS: Bachelors degree in technology, Engineering, or a related field. Fresher candidate with proven knowledge in AutoCAD. Enthusiastic and eager to learn, with a proactive and positive attitude. Highly organised, detail-oriented, and a self-starter with the ability to manage tasks independently. Strong verbal and written communication skills, capable of effective interpersonal interactions. Excellent time management skills with the ability to prioritise and meet deadlines. Flexibility to extend shifts when necessary and adapt to changes in schedule or workflow priorities.

Minimum 1+ years of experience in enterprise business, corporate sales, or key account management in the telecommunication or similar industry. knowledge of enterprise/corporate customers. Preferably in the sales department.

experience in enterprise business, corporate sales, or key account management in the telecommunication or similar industry. knowledge of enterprise/corporate customers. Preferably in the sales department

Knowledge of Fibre Optical , Antennas , Patch Cords (IBS Products) Experience in our competitors company will be an added advantage Young , Aggresive , Sales for IBS products , telecommunication Products, etc. Required Candidate profile Good Communication skil

Customer Support Associate International Voice Process Location: Bangalore (Electronic City Phase 2 & AMR Tech Park, Hongasandra) Work Mode: Work From Office Shift: Night Shifts (US Time Zones) Transport: 2-Way Cab Provided Job Description We are hiring for Customer Support Associates in an International Voice Process (Customer Support) . The role requires handling inbound and outbound calls, resolving customer queries, and ensuring high-quality customer experience. Candidates should possess strong communication skills and the ability to handle international customers effectively. Roles & Responsibilities Handle customer queries through inbound/outbound calls in an international process. Provide accurate information and resolve customer concerns in a professional manner. Maintain a high level of customer satisfaction by delivering quality service. Meet daily/weekly performance targets related to call quality and productivity. Document customer interactions and follow standard operating procedures. Collaborate with the team to meet process KPIs and ensure smooth workflow. Preferred Candidate Profile Freshers with excellent English communication skills are welcome. Experienced candidates must have a minimum of 6 months in international voice process/customer support. UG/Graduates can apply. Strong interpersonal and problem-solving skills. Willing to work in night shifts . Immediate joiners preferred. Salary Range Approx. 20,000 – 30,000 Take Home + Incentives (based on experience). To Apply: HR Aman – +91 9251688427 | amanglorioushrs1@gmail.com

Network L1/L2 level, Server knowledge, IP, DNS, domain, operating system. VC knowledge

Hiring for US Telecom voice process customer service UG/ Graduate/ Dropout fresher/ experience Both are equally welcome Location- Noida/ Gurgaon Excellent spoken skills salary 23k -31k in hand +incentives If interested contact HR Ishita@7060498101 Required Candidate profile Excellent communication skills 3 rounds of interview Candidate should be flexible with shifts Cabs would be there 5 days working Telecom voice Graduate fresher can also apply with 22k in hand Perks and benefits cabs incentives medical Insurance

As a member of the Telecom Provisioning - Network Campus Operations team at DTCC, you will play a critical role in maintaining the critical DTCC network infrastructure across the global footprint. Your responsibilities will include: - Previous telecommunication experience is a must. - Strong experience in ordering new and MACD circuits with telecommunication vendors while ensuring that resiliency and compliance requirements are met. - Previous experience with a telecom expense management portal, including order creation, billing review, billing approvals, and audits. Experience with Tangoe Rivermine preferred. - Strong knowledge and experience with telecommunication circuits including handoffs, demarcations, LOA reading, SLAs, KMZ files, and service types. - Previous experience reading, understanding, and addressing telecommunication contracts. - Experience with telecommunication vendor portals such as Verizon's VEC, AT&T's Business Center, Cogent, BT, and others. - Strong understanding of HBW products such as 100G or higher, OCN, UVN, WAVE, ROADM, etc. - Understanding of JIRA, Planner, SharePoint, Power BI, and ServiceNow. - Ability to effectively communicate with management and senior leadership when necessary. - Understanding of telecom billing practices, schedules, reconciliation, and dispute resolution. - Strong experience in Excel, including being able to create reports and providing auditing across multiple sheets. Qualifications: - Minimum of 4 years of related experience. - Bachelor's degree preferred or equivalent experience. In addition to the above responsibilities and qualifications, you should possess the following talents needed for success: - Able to project manage the telecommunication deliverables and interface with the Project Management team to provide a comprehensive delivery solution and updates on circuit statuses. - Previous experience creating/implementing automation in a telecom ordering/billing environment is a plus, including implementing GUIs. - Understanding regulatory requirements and compliance is a plus. - Experience managing and forecasting a $25MM+ budget is a plus. At DTCC, you will have the opportunity to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development. We offer comprehensive health and life insurance, pension/retirement benefits, paid time off, and a flexible/hybrid work model. Join us and be a part of our diverse and collaborative team dedicated to protecting the financial services industry and serving clients globally.,

Call potential students to introduce our IT training Explain course benefits, job opportunities, and career growth. Follow up with leads to convert inquiries into enrolments Maintain a database of interested candidates and track progress.

Responsibilities: Communicate with clients, edit short videos in CapCut (trim, text, transitions, effects), design social media posts in Canva , take feedback, make quick revisions, show creativity, and work from office. Performance bonus

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your primary responsibilities include: Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Required education Bachelor's Degree Required technical and professional expertise Hands-on Object-oriented programming (especially Java, but C++, C# experience also beneficial) Technical knowledge of UNIX/Linux and Windows preferred webMethods product knowledge a plus! Analytical thinking and problem-solving skills Excellent attitude contributing to the overall high morale of the team Excellent interpersonal and written communications skills Preferred technical and professional experience Bachelor’s degree, or foreign equivalent, in Computer Science, Computer/Electronics Engineering, Telecommunications, or a relevant technology-centered field At least 3 years of experience reflecting demonstrable ability in the skill set described above Experience in a customer service or support role preferred Highly Desirable Knowledge of some of the following technologiesElasticSearch, Oracle and SQL Server Knowledge of Cloud technologies, Containerization, Kubernetes Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges while adhering to defined operating models and processes. Your role will be crucial in maintaining the integrity and performance of server and network areas, contributing to the overall efficiency of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with server management and operating systems.- Ability to implement and support various software solutions. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network & Services Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements throughout their life cycle. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, ensuring that all systems operate smoothly and efficiently. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to meet customer needs effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting network issues and implementing corrective actions.- Collaborate with cross-functional teams to enhance service delivery and operational efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Good To Have Skills: Experience with network monitoring tools and protocols.- Strong understanding of telecommunication network architecture and design.- Familiarity with configuration management and change control processes.- Experience in customer support and service activation processes. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Handle inbound and outbound calls, emails, and chats from patients and their families. Schedule and confirm appointments, procedures, and other healthcare services. Provide information on services, procedures, and patient portals. Assist with billing inquiries and verify insurance coverage. Escalate complex issues or patient concerns to the appropriate healthcare providers or departments. Ensure accurate record-keeping and updates within healthcare management software. Key Skills : Excellent customer service and communication skills. Proficiency in medical terminology and use of Electronic Health Records (EHR) systems. Empathy, patience, and de-escalation skills to handle sensitive situations. Strong organizational skills and attention to detail. Knowledge of CRM(Customer Relationship Management) & Lead Management

Role & responsibilities Gen AI/ AIML/ Data Analyst Experienece 7+ years

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing any issues they encounter, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Your role will require a deep understanding of the product to accurately diagnose problems and design effective resolutions, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance client satisfaction.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and troubleshooting techniques.- Experience with network monitoring tools and performance analysis.- Ability to communicate technical information effectively to non-technical stakeholders.- Familiarity with incident management systems and ticketing tools. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : SAP Security Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Deployment Lead, you will be responsible for planning and leading the execution of a comprehensive deployment plan. Your typical day will involve coordinating with various project teams to ensure that all deployment-related activities are aligned and progressing as scheduled. You will oversee work planning, scheduling, budgeting, and resource allocation while also monitoring metrics and training initiatives. Engaging with stakeholders and managing interdependencies will be crucial to your role, ensuring that the deployment process runs smoothly and efficiently. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to ensure all team members are equipped with the necessary skills and knowledge.- Develop and maintain comprehensive documentation related to the deployment process. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Security.- Strong understanding of deployment methodologies and best practices.- Experience with project management tools and techniques.- Ability to analyze and interpret complex data to inform decision-making.- Excellent communication and interpersonal skills to effectively collaborate with diverse teams. Additional Information:- The candidate should have minimum 5 years of experience in SAP Security.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support, accurately defining client issues and designing effective resolutions based on your in-depth product knowledge. Your role is crucial in maintaining client satisfaction and system performance, making every interaction an opportunity to enhance the user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Good To Have Skills: Experience with network monitoring tools and troubleshooting techniques.- Strong understanding of network protocols and architectures.- Experience in incident management and resolution processes.- Familiarity with cloud-based applications and services. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that our world-class systems operate smoothly. Your role requires exceptional communication skills to define client issues accurately and design effective resolutions based on your deep product knowledge. You will collaborate with various teams to ensure that client expectations are met and exceeded, contributing to the overall quality of service provided. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in troubleshooting and resolving client issues in a timely manner.- Document and track client interactions and resolutions to enhance service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and troubleshooting techniques.- Ability to analyze and interpret technical documentation and client requirements.- Familiarity with incident management systems and best practices. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Engage with cross-functional teams to enhance system performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong analytical and problem-solving skills to address client issues effectively.- Excellent verbal and written communication skills to facilitate clear interactions with clients.- Ability to work collaboratively within a team environment to achieve common goals.- Familiarity with troubleshooting methodologies and tools to resolve application-related issues. Additional Information:- The candidate should have minimum 2 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Minimum 10 years of experience, out of which 02-03 yrs should be in the similar roleExperience in both Electrical and Instrument is must Required Candidate profile Candidate holding HV/LV and Comp Ex certificate will be given preference FPSO experience is required

About Us Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore. We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence. Why Join Us Join a company that values your growth and offers continuous learning opportunities Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development Competitive compensation package with abundant opportunities for professional growth and advancement About the Role The NOC Manager will oversee the end-to-end operations of the Network Operations Centre, ensuring uninterrupted service delivery, effective incident response, and continual process improvement. This role demands a balance of technical expertise, leadership, and customer engagement to maintain high service standards and operational excellence. Roles & Responsibilities Supervision : Lead and manage daily NOC operations, ensuring alignment with organizational goals and standards. Training & Development : Mentor and upskill NOC staff, keeping the team aligned with industry s best practices and emerging technologies. Scheduling : Manage staff rosters to ensure seamless 24/7 coverage including on-call Incident Response : Direct response to outages, security breaches, and network performance issues, ensuring timely escalation and resolution. Escalation Procedures : Design and enforce escalation frameworks for handling critical Performance Management : Define, monitor, and report on KPIs, KRAs, and SLAs for the Reporting : Deliver periodic performance and operational reports with actionable Stakeholder Communication : Act as the primary liaison for internal teams, vendors, and customers on network-related issues. Process Improvement : Continuously refine NOC workflows to maximize efficiency and service quality. Audit & Compliance : Conduct regular audits, ensure compliance with standards, and perform proactive health checks on customer environments. Vendor & Contract Management : Lead customer onboarding, vendor management, and contract renewals. Customer Feedback Integration : Incorporate stakeholder feedback to improve NOC responsiveness and service experience. Knowledge Base : Develop and maintain documentation and knowledge-sharing resources for the NOC team. Continuous Learning : Promote certifications, workshops, and continuous skill development within the team. Custom Reporting : Design stakeholder-specific reports with network health and performance insights. Metrics Development : Define new operational metrics to better evaluate NOC Regulatory Compliance : Ensure operations align with relevant regulatory and industry compliance requirements. Preferred Skills & Certifications 8-12 years of proven experience as a Team Lead at NOC or NOC ITIL/ITSM or other industry-related certifications Strong people leadership and team management Professional demeanor with strong customer service In-depth understanding of Telecommunication networks, operations, and Good written and verbal communication Desired skills and requirements: Education: Bachelor s degree in computer science, Information Technology, or a related field. Experience: 3-5 years of experience in a Network Operations Center or similar environment. Technical Proficiency: Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VLANs. Switching Expertise: Experience with configuring and troubleshooting switches, including VLAN management and spanning tree protocols. Wireless Knowledge: Proficiency in managing and troubleshooting wireless networks, including experience with access points and wireless controllers. Security Knowledge: Experience with network security technologies such as firewalls, VPNs, and intrusion detection/prevention systems. Monitoring Tools: Proficiency with network monitoring and management tools such as SolarWinds, Nagios, and Wireshark. Apply for this position