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Training Manager - Domestic Telecom Process Cogenthub

7.0 - 12.0 years

9 - 12 Lacs

bengaluru

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We are hiring an experienced Training Manager for our Domestic Telecom Customer Service BPO process. The role requires strong expertise in BPO training, telecom process training, customer service training, voice & soft skills training, new hire training (NHT), and refresher training for large domestic BPO teams. This role is responsible for managing end-to-end training delivery , training design , content development , quality improvement , and performance uplift for a high-volume Domestic Telecom Customer Care process. Key Responsibilities Training Delivery & Training Operations Telecom Process Manage complete Training Delivery for the Domestic Telecom Inbound Customer Service process. Cond...

Posted 3 weeks ago

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