6 Telecom Services Jobs

Job Description: As a Customer Service Representative, you will be responsible for handling inbound calls from US-based customers regarding telecom services such as billing, plans, and connectivity. Your main tasks will include providing accurate and timely solutions to customer queries while ensuring high satisfaction levels. It will be essential to document customer interactions in the system as per company standards and adhere to call quality and compliance parameters. In addition, you will need to collaborate with internal departments to resolve complex issues and maintain professionalism and empathy in every customer interaction. Qualification Required: - Graduate Fresher or Experienced...

As a Lead RAN Network Services Sourcing at Airtel, your role involves leading RAN Network Services AMC & MS sourcing. Your responsibilities include: - Procuring equipment maintenance and operations support requirements for Radio, field equipment installation, and commissioning services. - Procuring Managed Services for NOC. - Driving OPEX WOW for Network services like AMC & MS and CAPEX WoW for the RAN services. - Drafting and negotiating commercial contracts with partners, deploying governance mechanisms, and tracking performance with network teams to ensure partner compliance. - Leading RFQ, negotiations, and conclusion of Contracts with Suppliers over major deals, ensuring business requir...

As a Senior Software Tester in the telecom domain, your role will be crucial in leading testing efforts for various telecom projects such as CRM, Billing, Charging, Mediation, Provisioning, and Interconnect systems. Your expertise in both manual and automation testing will play a vital role in ensuring the quality and reliability of telecom services including mobile (prepaid/postpaid), fixed line, broadband, and digital services. Key Responsibilities: - Lead testing activities across multiple telecom projects. - Design and execute test strategies, test plans, and test cases for manual and automated testing. - Validate complex telecom services including voice, SMS, data, roaming, billing, CRM...

The Mobile Store Executive is responsible for driving mobile phone and accessories sales through excellent customer service, product knowledge, and after-sales support. You will assist walk-in customers, meet sales targets, and promote mobile-related services such as SIM cards, data plans, insurance, and trade-in offers. Your key responsibilities will include greeting and assisting customers in selecting mobile phones, accessories, and services, understanding customer needs, recommending appropriate products and plans, achieving or exceeding sales targets, and upselling accessories, warranties, and mobile services. You will also demonstrate product features, set up devices, troubleshoot basi...

As a QA Engineer, you play a critical role in ensuring the quality and reliability of our telecommunications products and services. Collaborating closely with our R&D team, you will be responsible for conducting both functional and non-functional testing. We are looking for an enthusiastic and self-motivated individual who is eager to contribute to the success of our company. Your primary responsibility will involve comprehensive testing of telecom products and services to uphold high-quality standards. You will work hand in hand with the development team to understand product requirements and create test cases. Executing test cases, reporting defects, and tracking issues to resolution are e...

As a Network & Services Operation Associate Manager at Accenture, you will play a crucial role in transforming back office and network operations to enhance customer experience, reduce time to market, and boost revenue. Your primary responsibilities will include managing problems arising from information technology infrastructure errors to mitigate their impact on business operations and prevent their recurrence by identifying root causes and implementing corrective actions. To excel in this role, you must possess at least 10 to 14 years of experience and demonstrate advanced programming skills, particularly in SQL scripts, Python, and PySpark. Experience with tools like Databricks and Palan...