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Operations Team Lead Intense Technologies

5.0 - 8.0 years

11 - 12 Lacs

hyderabad

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Key Responsibilities: Oversee technical operations, including application deployment, configuration, and support across telecom platforms. Monitor alerts and proactively respond to issues related to databases, servers, and application performance. Handle end-to-end resolution of field issues, customer complaints, and system alerts within defined SLAs. Collaborate with development, QA, and network teams to ensure smooth deployment and issue tracking. Lead and mentor support engineers handling pan-India operations. Manage incident documentation, perform RCA (Root Cause Analysis), and ensure timely resolution and escalation. Ensure system compliance with telecom regulatory norms and data protoc...

Posted 8 hours ago

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