88 Telecom Oss Jobs - Page 4

Job TitleStaff Engineer- NMS LocationBengaluru Work EmploymentFull time DepartmentWireless DomainTesting Reporting toPrincipal Engineer About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are This team is responsible for Platform and software validation for the entire product portfolio. They will develop automation Framework for the entire product portfolio. Team will develop and deliver customer documentation and training solutions. Compliance with technical certifications such as TL9000 and TSEC is essential for ensuring industry standards and regulatory requirements are met. Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks. What you work: Act as a Technical Lead for the Management Testing Aspects of eNodeB Lead the OSS/North Bound Interface Testing/Integration thru Management Software of eNodeB Work with OSS/BSS Integrators for successful integration of eNodeB thru Management Software Communicate with Design/PLM/Support teams for release updates Track parallel release testing progress Track field issues and internal bugs, prioritize them for fix Distribute the features and the tasks among the team Mandatory skills: BE/B.Tech./M.Tech. (EC/EE/CS) Degree with 10+ yrs. Must have good understanding of wireless technologies such 4G,5G. Experience in NMS/EMS FCAPS Testing Working knowledge of how to manage large number of eNodeB thru Network Management Software (FCAPS) Must have worked on couple of OSS/BSS Integration project for LTE UI Automation Exposure using selenium/python or any similar tool Good to have SON Integration Knowledge Desired skills: Find out innovative ideas for making repetitive work easy/faster using scripting or tools Provide Feedback to automation team for Important Field Issues/Internal Bugs to be automated in UI/API on priority Hire and Train New Joiners Set Goals and appraise the team members based on the achievements Preferred Qualifications Experience: 10 to 14 years’ experience from Telecommunication or Networking background. Education B.Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

Job TitleLead Engineer- NMS LocationBengaluru Work EmploymentFull time DepartmentWireless DomainTesting Reporting toStaff Engineer About Us: Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organizations long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industrys brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and were constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are Product Engineering team is responsible for Platform and software validation for the entire product portfolio. They will develop automation Framework for the entire product portfolio. Team will develop and deliver customer documentation and training solutions. Compliance with technical certifications such as TL9000 and TSEC is essential for ensuring industry standards and regulatory requirements are met. Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks. What you work: Act as a Technical Lead for the Management Testing Aspects of eNodeB Lead the OSS/North Bound Interface Testing/Integration thru Management Software of eNodeB Work with OSS/BSS Integrators for successful integration of eNodeB thru Management Software Communicate with Design/PLM/Support teams for release updates Track parallel release testing progress Track field issues and internal bugs, prioritize them for fix Distribute the features and the tasks among the team Mandatory skills: BE/B.Tech./M.Tech. (EC/EE/CS) Degree with 6+ yrs. Must have good understanding of wireless technologies such 4G,5G. Experience in NMS/EMS FCAPS Testing Working knowledge of how to manage large number of eNodeB thru Network Management Software (FCAPS) Must have worked on couple of OSS/BSS Integration project for LTE UI Automation Exposure using selenium/python or any similar tool Good to have SON Integration Knowledge Desired skills: Find out innovative ideas for making repetitive work easy/faster using scripting or tools Provide Feedback to automation team for Important Field Issues/Internal Bugs to be automated in UI/API on priority Hire and Train New Joiners Set Goals and appraise the team members based on the achievements Preferred Qualifications Experience: 6 to 10 years experience from Telecommunication or Networking background. Education B.Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

OSS Solution Architect Specialist Key Purpose of the Role: BT is at forefront of Digital Transformation and rapidly moving towards Autonomous Network (AN) Management and Network as a Service (NaaS). This role holder will define and drive network OSS solution architecture & roadmap which enables higher level network management automation, business agility & drive future innovations towards AN level 5. Accountable for the solution architecture and support implementation of the next generation network OSS solutions & products. Specific Job Requirements: Must have working experience of Network OSS Solution Architecture in one or more of Network OSS sub-domains like (1) Network Plan & Build , (2) Network Inventory Management , (3) Network Business Process & Workflow Management, (4) Network & Service Activation/Provisioning, (5) Service & Resource Orchestration/Fulfilment Must have experience of Fixed networks (IP, Access, Transmission), network technologies and SDN & NFV based network technologies. Should have knowledge of fixed network products & services like broadband, ethernet, optical, IP VPN etc. Will define OSS product feature, capabilities & wider integration architecture in one or more of the above-mentioned network OSS sub-domains for OSS products/tools. Will define and lead on solution architecture (and solution design where applicable) for above mentioned network OSS sub-domains following TMF ODA architecture principles. Will work with enterprise architects, other BSS & OSS solution architects, solution designer, technical architect, software engineers, network users, and CFU stakeholders. Will define architecture, design and drive network OSS capabilities and solution for Network as a Service (NaaS) exposure and Autonomous Networks (AN) level 4 & 5. Should have good experience of software engineering and latest technologies used to realise networks OSS solutions & products, including micro-services architecture & cloud technology. Will decide & describe implementation of solutions using right software technology and best implementation approach to achieve benefits of re-useability, maintainability, cost & time advantage etc. Will use & adopt Telecom Standards such as TM Forum eTOM, SID, ODA, NaaS, Open APIs ; ETSI MANO, LSO and standards such as Netconf & IETF YANG in Network and OSS. This role is of Network OSS Solution Architect which requires good knowledge & working experience of networks, network technologies, network products & services and network OSS domains mentioned above as OSS solution designer or architect. Must have excellent communication and collaboration skills, quick learning ability and ability to come up with new innovations to be effective in the role of network OSS solution architect. A successful candidate will meet at least 70% of requirements mentioned above. ole & responsibilities Preferred candidate profile

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application development process Ensure effective communication among team members and stakeholders Identify and address any issues or roadblocks in the project Professional & Technical Skills: Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM) Strong understanding of software development lifecycle Experience in leading application development projects Knowledge of Oracle database technologies Hands-on experience in configuring and customizing applications Additional Information: The candidate should have a minimum of 7.5 years of experience in Oracle Communications Order and Service Management (OSM) This position is based at our Pune office A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Service Assurance Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities: Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews and ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Provide guidance and support to the project team on business process design and implementation. Professional & Technical Skills: Must To Have Skills:Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment. Good To Have Skills:Experience in business process design and implementation. Strong understanding of business process management and improvement methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Experience in project management and delivery. Solid grasp of quality management principles and practices. Additional Information: The candidate should have a minimum of 5 years of experience in Service Assurance. The ideal candidate will possess a strong educational background in business process management, information technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Bachelors degree in Computer Science Software Engineering or a related field Proven experience in software development and application maintenance with a focus on inventory management systems

LTI Mindtree is hiring Telecom OSS Architect for various location. Experience in Transmission IP and Management Protocols viz SNMP Netconf etc Should have worked on IP and Transmission networks and experience using SNMPMIB Knowledge of optical fixed line wireless network architecture Experience Knowledge in Telecom technologies like LTE 5G SDN and Telco Clouds IOT and NE Virtualization Should have worked on ETL processes Knowledge of Performance Management on EMSNMS Knowledge and experience in the OSS domain Good to have knowledge of any COTS Network Performance Monitoring Systems like SolarWinds SEVONE NAGIOS CORE etc Good in Technical Documentation viz DLD LLD HLD Good at data processing tools such as MS Excel scripts Familiar to Database system MSSQLMYSQLORACLEDRUID Basic Knowledge and experience of Java Experience working in an Agile team Strong Interpersonal skills Responsible for setting architectural direction for the OSS domain Planning of systems roadmap for three year rolling period Planning of quarterly work stack to ensure timely resourcing Technical solutioning and guidance to vendors Setting operational SLAs KPIs for measurement Management of operational risk Work closely with Network Engineering and FLAG Vanco stakeholders Governance leadership with vendors for OSS Vendor management to ensure operational excellence SLA adherence and continuous improvement Appropriate levels of management and delegation to ensure deliverables are met Collaboration with peers to ensure alignment coordination and cooperation Internal stakeholder management and engagement with senior management Other accountabilities Coordinate across business functions Provide input to budgeting process Opex and Capex control Focus on execution getting things done as opposed to attempting to do everything individually Leverage vendor ecosystem bandwidth and capabilities If you are ready to embark on a new chapter in your career, kindly share your resume at Muthu.Pandi@ltimindtree.com Please share below details: Total Experience Relevant Exp Notice Period ( If serving mention date) Current Company- Highest Qualification - Current CTC Expected CTC - Current Location Preferred Location - Do you have any offer currently (if yes mention pls) Reason for Job Change Mention Yes if you are having all these docs with you - Form 16/ Bank Statements/ All Relieving & Offer Letters (Y/N)- DOB - Pan Number Alternate Mobile Alternate Mail ID

This ASAP Consulting SME position enables the candidate to excel at being an OSS (Activation)consultant and provides an opportunity to work on multiple Oracle Communications OSS Stack products. Detailed Job Description and Requirements Minimum 3- 14 years of working experience on ASAP 7.2.0 ,7.3 activation system (preferable in Telecom domain) Experience on ASAP installation and ASAP upgrade from 7.0 to 7.x. ASAP install/upgrade on a complex/production systems with WebLogic (1 managed server, 1 admin server and a node manager). Configuration of ASAP for DB RAC set-up, DB & WLS Patch application process. Usage of OCA and OCA Client Templates and various ways to test orders within ASAP. Monitoring of Oracle ASAP application and server performance. Low level design, development, testing of ASAP cartridges. Working knowledge of using Oracle Design Studio for development and deployment. Analysis, debugging and resolution of failed Orders. Reviewing existing cartridges. Deployment of new functionalities, revision and un-deployment of older functionalities. Should have good working knowledge in UNIX / LINUX environment and Unix Shell Scripts. Good knowledge and exposure of Java, SQL, XML, web services technologies. Experience with Telecom Provisioning Operations for Small / Mid-size Mobile Telecom Operator. Good communication & customer handling skill. Flexible to work in shifts [Ex- IST Noon to 9 PM, i.e. EST 2:30 AM to 11:30 PM]. Should be able to perform code build and deployment of the completed codes into the development and testing environment. Should be able to work both as an individual and in a team. Education - Should have done BE/BTech/MCA/MTech in any of this branch - Computer Science, Electrical, Electronics, and Telecommunications.

Job ID: 197054 Required Travel :Minimal Location[[reqLocation]] Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence Responsible for design, development, modification, debug and/or maintenance of software systems What will your job look like? You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications. You will follow Amdocs software engineering standards, applicable software development methodology and release processes, to ensure code is maintainable, scalable, and supportable, and demo the software products to stakeholders. You will investigate issues by reviewing/debugging code, provide fixes and workarounds, and review changes for operability to maintain existing software solutions. You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, and work with cross functional teams to achieve goals. You will assume technical accountability for your specific work products within an application and provide technical support during solution design for new requirements. You will be encouraged to actively look for innovation, continuous improvement, and efficiency in all assigned tasks. All you need is... Experience in CRAMER, Amdocs Resource Manager (ARM), Amdocs Network Navigator (ANN) , Metadata Manager , Resource Manager Strong understanding of OSS Telecom (Inventory Management) domain Must have hands-on experience in JAVA, PL/SQL, SQL, REST APIs Working experience in Spring , Spring-boot framework Good to have experience in Angular , TMF, Kafka Why you will love this job: You will be challenged to design and develop new software applications. You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Telecom OSS/BSS knowledge Telecom products knowledge OSS Service Catalogue, Service Orchestration, Service Activation, and Service Inventory Mobile Activations/Porting Test automation knowledge Specialized: Netcracker OSS Product Knowledge

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities:- Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews, ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Information Communication Technology (ICT).- Strong understanding of Service Assurance.- Experience in designing business processes, including characteristics and key performance indicators (KPIs).- Experience in quality management reviews.- Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Service Assurance Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews and ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs.- Provide guidance and support to the project team on business process design and implementation. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment.- Good To Have Skills: Experience in business process design and implementation.- Strong understanding of business process management and improvement methodologies.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams.- Experience in project management and delivery.- Solid grasp of quality management principles and practices. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance.- The ideal candidate will possess a strong educational background in business process management, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Overview Highly experienced Solution Architect with deep expertise in Telecom OSS (Operations Support Systems) to lead end-to-end solution design and drive reusability across components and modules. This role requires a hands-on architect who can understand existing OSS landscapes, interact with business teams, and design reusable, modular components to enhance NETOPS capabilities. Responsibilities Lead the end-to-end design of OSS solutions with a strong understanding of telecom operations and service assurance systems. Improve and enhance NETOPS capabilities through robust solutioning and template-based design. Write and manage YAML templates used in OSS configuration and deployment processes. Analyze and understand existing OSS systems , data flows, and integration points by directly accessing and exploring system components. Work closely with business stakeholders to gather capability requirements , translate them into technical designs, and document the architecture. Demonstrate deep understanding of OSS data models and design solutions focused on component reusability and modularity. Collaborate with the internal team to build a reusable solution framework and drive standardization across OSS modules. Own and maintain architectural documentation, including system landscapes, component designs, and integration flows. Independently lead technical discussions, provide thought leadership, and align solutions with the clients OSS strategy. Requirements Strong expertise in Telecom OSS domains (e.g., Service Assurance, Fault/Performance Management, Inventory, etc.) Experience in E2E OSS solution architecture and design Proficiency in YAML and working with system configuration templates Hands-on approach to explore, access, and understand existing OSS system modules Strong command over OSS data modeling , especially with a focus on modularity and reusability Excellent communication skills and ability to face business stakeholders confidently Capability to drive architecture independently without heavy hand-holding Preferred Telecom OSS Experience: BT, Vodafone, AT&T, Orange, or other Tier-1 operators with complex OSS environments

Education Qualification : Any Graduate Skills : Tertiary -> Technology | Basic Networking Activities | Configuring and Managing TCP/IP | 2 - Knowledgeable Tertiary -> Technology | Data Center Administration | Networking | 2 - Knowledgeable Secondary -> Technology | Telecom OSS / BSS | Network Monitoring | 1 - Aware Tertiary -> Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices | 2 - Knowledgeable Primary -> Technology | Network Monitoring Tools | Eventlog | 2 - Knowledgeable Certification : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.