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1.0 - 2.0 years
3 - 4 Lacs
Gurugram
Work from Office
We are looking to hire two Associate Consultants, one based out of Bangalore and the other to be based in Gurugram Role Expectations: Ensuring their understanding of the role is in line with what we expect. Ability to understand customers requirements and craft a Business Proposal. Ability to present solutions and demos Excellent written and verbal communication Strong, comprehensive and analytical abilities Proactive and open to ramp-up on new products/technologies/offerings on an ongoing basis. Assist in responding to RFIs, RFPs, and RFQs under the guidance of senior team members. Support knowledge management activities by maintaining documentation and templates. Other Skills: Strong aptitude for learning new technologies and business processes. Good written and verbal communication skills. Analytical skills for understanding customer pain points and basic solution scoping. Preferred Educational Background: BE/B.Tech (ECE/CSE/IT). MBA is a plus but not mandatory. Preferred Professional Background: Exposure to presales activities in software/product-based companies or systems integrators. Basic understanding of contact center technologies, networking, or telecom is an advantage.
Posted 1 week ago
2.0 - 3.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Job Description : We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market. Skills & Qualifications: Experience : Minimum of 5+ years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills : Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony). Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies. Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls. Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure. Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE). Hands-on experience with server and network management, including Linux/Unix-based systems. Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills : Excellent communication skills, both verbal and written. Strong problem-solving abilities and analytical thinking. Ability to manage high-pressure situations and prioritize tasks effectively. Proven leadership skills with the ability to motivate and manage a team. Customer-focused mindset with a dedication to delivering exceptional service. Education : Bachelors degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Master s degree is a plus. Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage. Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.
Posted 1 week ago
5.0 - 10.0 years
7 - 12 Lacs
Noida
Work from Office
About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as a Senior Engineer - IP (Multivendor - Switch & Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Ensure monitoring with GCP, Cloud Connect links. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. The skills you bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). Experience with Cloud preferably Cloud-Connect or GCP. Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two). Good Communication & trouble-shooting skills. Degree within / Telecommunication Engineering / Computer Science /Computer Engineering 5-10 years of relevant in IP Domain.
Posted 1 week ago
4.0 - 9.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Key Responsibilities Salesforce knowledge, cross-functional communication skills, and the ability to lead a team of L1 and L2 support specialists. Provide advanced Salesforce support and issue resolution across sales, customer success, marketing, and product teams. Continuously analyze system usage and recommend optimizations to improve efficiency and automation. Enable and train users on Salesforce best practices tailored to high-tech workflows (e.g., deal cycles, usage-based billing, renewal automation). Collaborate with internal stakeholders to align Salesforce configurations with rapidly evolving business models. Maintain documentation of technical configurations, business rules, and user guides to support scalable growth. Lead and mentor a team of L1 and L2 Salesforce support analysts, ensuring timely resolution of incidents and service requests. Act as liaison with Salesforce Premier Support and implementation partners to resolve escalations and drive enhancements. 4+ years of Salesforce administration and support experience, ideally in a high-tech or SaaS company. In-depth knowledge of Salesforce architecture, automation (flows, process builder), and data models. Proven ability to support complex integrations with tools like HubSpot, Marketo, Jira, NetSuite, or Gainsight. Experience supporting high-volume, high-velocity sales and service operations. Excellent analytical, communication, and cross-functional collaboration skills. Preferred Skills Salesforce Lightning, CPQ, Service Cloud Workflow & Automation (Flows, Process Builder, Apex Triggers) Data Management & Migration API Integrations & Third-Party Apps Agile/Scrum Methodologies Change & Release Management (e.g., Sandbox, DevOps Tools) Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers. Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Personal Accident Insurance, Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Disclaimer: -
Posted 1 week ago
3.0 - 5.0 years
7 Lacs
Thane
Work from Office
Brief Job Description: To work in Global Environment for Design Engineering support activities for New Product development, VAVE and Improvement projects. To Work on projects/assignments (short or long term) such as on Concept design, NPD, Bills of Materials, CAD Modelling & its detailing (using Solidworks /CREO Tool) & Change Orders to maintain desired quality levels set by organization. Work on design and developments of part/assembly & Provide design packages including 3D models, assemblies, drawings, and BOM structures. Must also be able to work independently with little guidance. Adherence to project management process set by organization. R esponsibilities and Measurement Criteria with Time investment Needed on Each: ( This will describe the overall core responsibilities of the role, decision making responsibilities etc.) 1. Minimum Bachelor Degree in Mechanical Engineering with relevant exposure to design environment. 2. 3-5 years of experience on Solidworks/CREO platform in Sheet metal domain is a must. 3. Must have good working experience in 3D modelling and detailing work on Solidworks /CREO with experience on generating Bills of Materials. Should also possess relevant experience and understanding of CO process. 4. Working experience on any PLM tools. Agile or PD cloud will be added advantage. 5. Knowledge of sheet metal fabrication process will be an added advantage. 6. Experience on telecom/electrical enclosure design is added advantage. 7. Good Interpersonal skills & ability to communicate effectively in both written and spoken English. 8. Self-motivated, disciplined, passionate, Willingness to learn and organized. 9. Experience in handling large CAD assemblies in SOLIDWORKS and managing modifications as required. 10. Working experience on External Simplified representation will be an added advantage. Qualifications: Required/ Minimum Qualifications: 1. Minimum Bachelor Degree in Mechanical Engineering with relevant exposure to design environment. 2. 3-5 years of experience on Solidworks platform in Sheet metal domain is a must. Additional / Preferred Qualifications: 1. Experience in handling large CAD assemblies in SOLIDWORKS/CREO and managing modifications as required. 2. Working experience on External Simplified representation will be an added advantage. Physical & Environmental Requirements: To be used majorly for manufacturing jobs. Time Travel Needed: No The successful candidate will embrace Vertiv s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for . If you are interested in applying or learning more about this role, please visit the company s career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Posted 1 week ago
4.0 - 9.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Professional Skills: Minimum 4 years experience in designing Air cooled and conduction cooled electromechanical Enclosures and Chassis for defense/Avionics/Telecom industry. Experience in milled, sheet metal and plastic enclosure designs. Knowledge in 19-inch rack, ATR, VPX, VME and ATCA standards. 3-year experience in Solid works and Auto cad tools Knowledge of Structural and Thermal analysis. Ability to manage 2-member team Proficiency in Solid works and AutoCAD. Good knowledge about BOM creation, material selection, Fastener selection, CNC machining and surface finish process. Vendor development activities Job Description: Ability to take up mechanical design independently. Interact with customers and project team, capture input and design accordingly. Design the components to meet DFM. Should be a team player. Ability to manage 2-member team. Desired Skill Set: Knowledge in Structural and Thermal analysis.
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Who we are At Twilio, we re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Personalized Support Engineer About the job The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers. They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) The Global PSE team advocates for our TAMs customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue. This position requires working in a shift, APAC 0630-1530 IST and EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc) Responsibilities: In this role, you will: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio s Product and Engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers and partners developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences. EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs. RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs). Qualifications: Required: Fluent in English language (both oral and written) 2+ years experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions. Experience working with top tier customers. Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customer s shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need. Desired: Previous exposure or knowledge of Twilio products Experience working with JIRA, Confluence, Airtable and other project tools. Skilled in troubleshooting network connectivity issues Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Posted 1 week ago
2.0 - 5.0 years
4 - 8 Lacs
Chandigarh
Work from Office
Workforce Management (Process Manager) India- Chandigarh | Full-time (FT) | Customer Operations | Job ID _ Shift Timings - Flexible (24*7) || Travel - NA Specialism- Customer Operations This role will be an essential part of the WFM Program in the Customer Operations Vertical. Candidate should have the ability to quickly and efficiently assimilate process knowledge and be good at problem-solving and root cause analysis. They must be professional in conduct/behaviour, appearance and communication. An understanding of web technology and cable setup is necessary. They must possess the ability to analyse information and evaluate results to choose the best solution and solve problems. Candidate needs to have the ability to adapt to perpetual changes as per business needs and reliability in terms of attendance and timing is necessary. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. Candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Those who have a basic knowledge of excel, are experienced in troubleshooting related process, have experience in cable or telecom industry, can analyse information and evaluate results to choose the best solution and solve problems and can multi-task are preferred. WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements WFM Process: - Should have min. 4/8/10 (APM/ PM/ SPM) years of experience in Work Force Management and MIS. - Sound understanding of Call centre WFM metrics and work experience in Chat processes in an added advantage - Sense of ownership to complete the task satisfactorily - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required - Check for signal levels on all equipment and certify jobs as completed - Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment - Fill up the complete report and share with the APM/PM daily - Collate and share information for all appointments that are cancelled Minimum Qualifications - Any Graduate with the minimum of 6 months of experience can apply for this post except for B.E, B.Tech, M.E, M.tech, MSc. B.Pharm and MBBS candidates who are not eligible for this post Preferred Qualifications - Basic knowledge of computer and/or telecom technology
Posted 1 week ago
4.0 - 9.0 years
16 - 20 Lacs
Bengaluru
Work from Office
About us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . As a lead engineer, you serve as the technical anchor for the engineering team that supports a product. You create, own and are responsible for the application architecture that best serves the product in its functional and non-functional needs. You identify and drive architectural changes to accelerate feature development or improve the quality of service (or both). You have deep and broad engineering skills and are capable of standing up an architecture in its whole on your own, but you choose to influence a wider team by acting as a force multiplier . Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Lead Engineer, you ll take the lead as you Use your technology acumen to apply and maintain knowledge of current and emerging technologies within specialized area(s) of the technology domain. Evaluate new technologies and participates in decision-making, accounting for several factors such as viability within Target s technical environment, maintainability, and cost of ownership. Initiate and execute research and proof-of-concept activities for new technologies. Lead or set strategy for testing and debugging at the platform or enterprise level. In complex and unstructured situations, serve as an expert resource to create and improve standards and best practices to ensure high-performance, scalable, repeatable, and secure deliverables. Lead the design, lifecycle management, and total cost of ownership of services. Provide the team with thought leadership to promote re-use and develop consistent, scalable patterns. Participate in planning services that have enterprise impact. Provide suggestions for handling routine and moderately complex technical problems, escalating issues when appropriate. Gather information, data, and input from a wide variety of sources; identify additional resources when appropriate, engage with appropriate stakeholders, and conduct in-depth analysis of information. Provide suggestions for handling routine and moderately complex technical problems, escalating issues when appropriate. Develop plans and schedules, estimate resource requirements, and define milestones and deliverables. Monitor workflow and risks; play a leadership role in mitigating risks and removing obstacles. Lead and participate in complex construction, automation, and implementation activities, ensuring successful implementation with architectural and operational requirements met. Establish new standards and best practices to monitor, test, automate, and maintain IT components or systems. Serve as an expert resource in disaster recovery and disaster recovery planning. Stay current with Target s technical capabilities, infrastructure, and technical environment. Develop fully attributed data models, including logical, physical, and canonical. Influence data standards, policies, and procedures. Install, configure, and/or tune data management solutions with minimal guidance. Monitor data management solution(s) and identify optimization opportunities. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: 4 year degree or equivalent experience. 7+ years of software development experience with at least one full cycle implementation. Demonstrates strong domain-specific knowledge regarding Target s technology capabilities, and key competitors products and differentiating features. Demonstrates broad and deep expertise in multiple computer languages and frameworks (e.g., open source). Designs, develops, and approves end-to-end functionality of a product line, platform, or infrastructure. Communicates and coordinates with project team, partners, and stakeholders. Demonstrates expertise in analysis and optimization of systems capacity, performance, and operational health. Understands and develops solutions to foster data lifecycle management. Maintains deep technical knowledge within areas of expertise. Stays current with new and evolving technologies via formal training and self-directed education. Experience in building highly scalable distributed systems. Lead a team in designing, developing, deploying and managing Large scale Data Platforms . Expertise in open source or cloud based Big data platforms. Demonstrates expertise in optimization of systems and analysis in capacity, performance, and scalability aspects . Proven record of delivering solutions and operations on complex infrastructure or platform as a service. Ability to influence large user base and stakeholders around strategic initiatives, including tech debt and migrations. Experience in driving Automation, Process improvements and Observability workstreams.
Posted 1 week ago
0.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
The Field Application Engineer (FAE) will be responsible for providing technical application and design support across the South India region. This role involves collaborating with sales and product marketing teams to secure Design-IN s and Design-Wins for DC-DC and AC-DC power solutions across Telecom, Industrial, Defense, and Electric Vehicle (EV) market. This position reports to the India Region Leader and will be based in Bangalore, India. Responsibilities: Leverage comprehensive knowledge of the OEM power supply ecosystem including evolving customer requirements, competitive landscape, and application trends in networking, telecom, servers/storage, industrial automation, and EV markets to provide technical expertise to customers. Support assigned strategic accounts in a technical sales capacity and proactively identify new design opportunities. Coordinate activities with the local sales team and provide technical guidance to develop and execute effective account strategies. Serve as a customer advocate with the ability to effectively communicate Voice of Customer needs, product gaps, and market concerns to executive management. Develop and deliver technical training to field sales personnel (representatives and distributors) to enhance product knowledge and sales effectiveness. Conduct technology roadmap seminars for customers and relay customer feedback to product management teams to drive future innovation. Maintain up-to-date knowledge of market dynamics, competitive activities, emerging product requirements, and customer landscape. Develop new product technical specifications, collaborate closely with R&D to guide product development, prepare comprehensive data sheets and technical documentation, create compelling product presentations, and provide advanced technical product support to customers. Analyze customer applications in-depth to identify and define new product features and performance requirements. Perform competitive product analysis and maintain comprehensive awareness of the competitive landscape. Contribute to the development of strategic products and technology roadmaps. Basic Qualifications: Bachelor of Engineering in Electronics/Electrical Engineering or related field Minimum 5 years of experience in power electronics design of SMPS and related technical support to external customers. This position requires the ability to travel approximately 50% of the time during a typical workweek. Desired Characteristics: Minimum of 3 years of experience within the Power Electronics industry. In-depth knowledge of power conversion fundamentals including basic topologies, control mechanisms, EMC concepts, safety requirements, and efficiency/thermal considerations. Demonstrated ability to understand and implement customer and industry standards. Exceptional oral and written communication skills with experience presenting to senior management. Strong interpersonal skills and proven leadership abilities. Comprehensive knowledge of OEM product lines and markets (Datacom, telecom, defense, industrial, and automotive/EV). Advanced problem-solving and analytical thinking capabilities. Experience managing relationships with major Indian Telecom and Industrial OEMs such as Reliance Jio, Bharti Airtel, Tata Communications, BSNL, L&T, Siemens India, and ABB India. Experience working with prominent EV manufacturers and suppliers including Tata Motors EV Division, Mahindra Electric, Ola Electric, Ather Energy, TVS Motor, and Ashok Leyland Switch Mobility. Proficiency in schematic capture using industry-standard tools like Cadence, Altium Designer, or OrCAD. Advanced proficiency in Microsoft Office suite and CRM platforms (Salesforce experience preferred). Comprehensive power electronics knowledge including AC/DC and DC/DC topologies; standard approaches in analog and power supply circuit design; understanding of power supply integration in OEM systems; familiarity with digital interface protocols (I2C, PMBus, CAN) and their application in modern power supplies. Working knowledge of regulatory requirements for power conversion products including safety standards (UL, IEC), EMI/EMC standards (CISPR, FCC), input surge requirements, and harmonics standards. Strong laboratory skills including proficiency with test equipment such as oscilloscopes, power analyzers, electronic loads, spectrum analyzers, and automated test systems. Proven customer presentation and technical demonstration skills. Superior organizational abilities to manage multiple concurrent projects effectively. Self-motivated with ability to work independently while contributing to team objectives. Exceptional problem-solving abilities with systematic approach to technical challenges
Posted 1 week ago
5.0 - 10.0 years
6 - 10 Lacs
Noida
Work from Office
We are currently seeking a talented and dedicated individual to join our Ericsson team as a Senior Engineer - IP (Multivendor - Switch & Router). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Ensure monitoring with GCP, Cloud Connect links. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. The skills you bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). Experience with Cloud preferably Cloud-Connect or GCP. Product/Vendor knowledge on Ericsson/ Nokia / Cisco / Juniper/Huawei/F5 (At least any two). Good Communication & trouble-shooting skills. Degree within / Telecommunication Engineering / Computer Science /Computer Engineering 5-10 years of relevant in IP Domain.
Posted 1 week ago
2.0 - 7.0 years
3 - 6 Lacs
Pune
Work from Office
We are looking for a proactive and experienced Field Executive to manage on-site client interactions, product deployments, troubleshooting, and support. The ideal candidate will be tech-savvy, responsible, and capable of handling field operations independently. Key Responsibilities Visit client sites for installation, demonstration, and maintenance of MHTECHIN products. Coordinate with internal technical teams for smooth service delivery. Collect client feedback and relay product improvement suggestions to the team. Conduct product training and guidance sessions for client personnel. Maintain accurate documentation of visits, issues handled, and client updates. Ensure timely resolution of on-ground issues and report escalations when necessary. Support logistics coordination for hardware deliveries and inventory tracking. Represent MHTECHIN professionally during all field assignments. Required Qualifications Skills Minimum 2 years of relevant field experience in technical services or operations. Good communication and interpersonal skills. Ability to work independently and handle multiple field visits per day. Basic understanding of IT systems, hardware installation, or mobile apps. Familiarity with customer service protocols and basic troubleshooting. Willingness to travel extensively across locations (bike/license preferred). Knowledge of local geography and fluency in local language(s) a plus. Preferred Qualifications Diploma or bachelors degree in Engineering / IT / Business Administration. Experience in field roles within a tech, telecom, or product-based company. Ability to use CRM tools or field reporting apps. Perks Benefits Travel allowance and mobile reimbursement. Exposure to technology-based solutions and growth opportunities. Performance bonuses based on successful deployments and client satisfaction. Opportunity to transition into team lead or operations manager roles.
Posted 1 week ago
1.0 - 2.0 years
1 - 5 Lacs
Pune
Work from Office
1. Follow Co. systems ISO / Lean 2.Enquiry review (PSS / EDS / Drg s / BOMs & Site visits) Other instructions received from customer & sort out queries if any. 3. Feasibility check Technical & manufacturing. 4. Risk analysis,Prepare Plan / Drawing / TDS / BOM / SOP / TDS & for projects / products development Verification / Validation of Inward material & Final projects in line with customer requirement Work allocation, monitor, review & control to assistance / subordinates. . Skills : 1. Operating of MS Office (Word, Excel, PP, MSP) AutoCAD, Mails, Server access, Use of Smart phone, Problem solving. 2.Driving of 2 wheeler, Strong written and verbal communication, Good grasp of mathematics & Decisions, Conversion of negative to positive. Knowledge : 1. Operating of Process instruments (Temp. controller, AMF controller). 2.SMPS / ACDC & DCDC power supply, Telecom PoE, Timers, Radio s, Antennas & DG operating, Sheet metal design concept, Design software commands, GA. 3.SLD & Wiring connection methods, Electrical & Electronics basic formula`s, Sequence of product revere Engg. ISO, Lean, Material basic tests, Properties, Parameters, etc Competencies : 1. Aability to do something successfully & efficiently. 2.personal attributes, daily project work management, thinking strategies, mental abilities, technical ability, and communication, Result oriented, Problem solving. Attitude : 1. Always positive towards work environment & team, Polite nature towards normal & in work pressure, Respects to others, Listening & Petitions, Supportive nature (10-12Hrs daily). 2.Understanding, Dominating natures, Accepting challenges at office & outstations, Stable on behavioral and emotional level..
Posted 1 week ago
10.0 - 12.0 years
5 - 9 Lacs
Pune
Work from Office
Job Information Job Opening ID ZR_2048_JOB Date Opened 28/10/2023 Industry Technology Job Type Work Experience 10-12 years Job Title Consultant City Pune City Province Maharashtra Country India Postal Code 411001 Number of Positions 1 CPQ and OTC expertise is needed here , Order-Cash, CPQ and Subscription management business process consulting experience, Customer needs someone who brings experience of implementing t telecom expert requirement these business processes for other industries and customers Must be telecom expert requirement check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 1 week ago
6.0 - 15.0 years
11 - 12 Lacs
Chandigarh
Work from Office
About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card
Posted 1 week ago
6.0 - 15.0 years
11 - 12 Lacs
Lucknow
Work from Office
About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card
Posted 1 week ago
6.0 - 15.0 years
11 - 12 Lacs
Pune
Work from Office
About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card
Posted 1 week ago
5.0 - 10.0 years
12 - 13 Lacs
Mumbai
Work from Office
Technical liaison between customers and internal teams, Lead and Moniterthe onboarding process for new clients, technical training and documentation. Key Responsibilities: Act as the main technical point of contact for assigned customer accounts, understanding their technical needs and challenges. Collaborate closely with internal teams (product, engineering, support, sales) to resolve customer issues and drive successful implementations. Lead and oversee the end-to-end onboarding process for new clients, ensuring timely setup and configuration aligned with customer requirements. Conduct technical training sessions and workshops for clients to maximize product adoption and value. Develop, maintain, and update technical documentation, including user guides, FAQs, and troubleshooting manuals.
Posted 1 week ago
0.0 - 5.0 years
1 - 2 Lacs
Guwahati
Work from Office
Job Title: Wireman Company: Airtel Location: Guwahati Employment Type: Full-Time About the Role: We are looking for a skilled and dedicated Wireman to join our team at Airtel in Bhubaneswar. The ideal candidate will be responsible for wiring, installation, maintenance, and troubleshooting of telecom equipment and infrastructure. Key Responsibilities: Perform wiring, cabling, and installation work as per technical specifications. Assist in the setup, testing, and commissioning of telecom equipment. Conduct routine inspections and preventive maintenance. Troubleshoot and repair any wiring-related issues promptly. Ensure compliance with safety regulations and quality standards. Coordinate with supervisors and other technical teams for smooth project execution. Required Skills and Qualifications: ITI or Diploma in Electrical/Wireman trade (preferred). Minimum 1-2 years of relevant experience (freshers with strong skills may also apply). Good understanding of electrical circuits, wiring, and telecom cabling. Ability to read and interpret wiring diagrams and blueprints. Strong problem-solving skills and attention to detail. Willingness to travel locally if required. What We Offer: Opportunity to work with India's leading telecom company. Competitive salary and benefits. Professional growth and development opportunities. Supportive work environment. How to Apply: Interested candidates can send their updated resume to reeshabh.pandey@teamlease.com or contact Reeshabh Deo Pandey at 8521791340 . Join Airtel and be a part of a dynamic team shaping the future of connectivity!
Posted 1 week ago
6.0 - 9.0 years
6 - 9 Lacs
Gurgaon / Gurugram, Haryana, India
On-site
To have overall accountability for the Quality of solutions provided to multinational Customers (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Ensure successful program management through coordinated management of a portfolio of projects / activities Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director) Provide customer with informed industry benchmarks eg Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in class Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs Help customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentations Develop innovative proposals eg new platforms to maximize the customer business strategy Present monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunities Win trusted status as the extended member of customer s service team Prepare, monitor and advise on Customer Performance Scorecard Identify and create Additional Customer Value Continually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutions Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements Contribute thought leadership to Orange Business Services Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market Change Management Manage in / out of scope requests and agreeing any change / release management (CM) Financial Management Financial management of the Services PL Peer review monthly customer billing; ensure bill accuracy Accountable for resolution of billing issues and assist AGM in escalated case Ensure billing remains consistent with contract and client expectations no surprises Customer Service and Service Management Experience 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry Virtual team management experience Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding Language Skills: English (if not mother tongue, fluent written and verbal), local language Bachelor of Engineering/Diploma in Information Tech will be preferred Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP Soft Skills: good communication, negotiation, presentation, organization skills Is fully empowered to coordinator of all entities involved in technical performance of our solutions Can work independently, shows initiative and proactivity Can work well under pressure and can handle escalations calmly and competently Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification
Posted 1 week ago
1.0 - 6.0 years
3 - 4 Lacs
Kolkata, Howrah
Work from Office
UK Telecom Captive Unit hiring for International Chat Process. We are hiring Any Graduate/ Undergraduate with 12 months of Int. Chat experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of UK customers via Chat primarily. Desired Candidate Profile Any Graduate/ UG/BTech+ 12 Months Int. Chat exp. Undergraduate+ 12 Months Int. Chat exp. Perks and Benefits The maximum salary will go up to 4.5 Lakh With In hand salary - upto 33k + 4k Inc. +Both side Cabs Location - Kolkata If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact +91 70427 24987 ashish
Posted 1 week ago
5.0 - 10.0 years
15 - 30 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
Experience in Parasoft is mandatory experience as an IT tester, if possible with knowledge in test automation with common tools such as Selenium, SOAP UI, Parasoft Karate, Postman etc. Experience in test automation, especially in the area of API testing Experience in load and performance testing & E2E tests Good knowledge of common test methods and their possible applications Analytical thinking and independent work Strong communication skills Good SQL knowledge Experience with Atlassian Jira/Confluence Experience with version control and CI/CD tools like gitlab/GitHub ISTQB certification Experience with BSS/OSS in the telecommunications industry Experience in working in agile teams
Posted 1 week ago
5.0 - 10.0 years
15 - 30 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
Minimum of 5+ years of DevOps tools. Strong hands-on experience with Grafana, InfluxDB for monitoring and visualization. Experience the ETL tools like : Pentaho, Apache Hop. Experience with the visualization tools like : Grafana. Solid experience in Shell and Python scripting for automation. Experience in the Telco industry. Skills required Program languages: Python (Must). Databases: MySQL, Influxdb, Hive (big data (Must)) Server Ops: Management of Redhat Linux/Centos7, Flatcar (Must) Containerization and container platforms: Docker, Docker-compose (Must) Scripting: JavaScript, Shell, Bash (Must) • Monitoring tools: Grafana. (Must), tableau (Nice) Big data tools: (Nice). • DevOps/Design Tools : Draw io., JIRA, Confluence. • Software Management Tools: Maven (Nice) • CI/CD: Bitbucket, GitLab, Jenkins.
Posted 1 week ago
1.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 1 week ago
5.0 - 9.0 years
7 - 11 Lacs
Bengaluru
Work from Office
SAP S4 Hana " High-Tech Platforms Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: High-tech, Industry Consulting, Capability Network I Areas of Work: SAP Platforms | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp:5 -9 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice- A Brief Sketch The High-tech Industry , focuses on meeting global need of clients from industries including Communications Technology, Consumer Technology, Enterprise Technology, Medical Equipment, and Semiconductors Lets infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, youll help drive the following: Be a part of the Intelligent Functions team , one of the key capabilities or sub-industry areas to support Platforms-driven business design and assessment such as value assessment, business case creation, business process re-engineering and so on. Provide solutions for complex client problems across the SAP S4 HANA ERP landscape throughout the project lifecycle, providing subject matter expertise with a strong strategic awareness of the SAP market and associated technologies. Work as a lead SAP Functional Solution Architect and support with solutions for end-to-end request for proposal requests. Engage with clients in understanding their requirements, scoping, discovering and defining solutions , explaining business benefits and use cases and developing a roadmap to meet their goals. Create innovative solution designs that utilize our extensive service offerings. Support our business development activities , working with our sales teams in proposal generation, shaping the solution plan and delivery approach for SAP transformations. Be responsible for integration with different ERP Solutions including SAP and create proof of concepts as and when required. Bring your best skills forward to excel in the role: Problem-solving skills to identify, escalate, track and resolve issues in time Strong project management skills and ability to run projects on his own Effective presentation and public speaking skills Ability to work in a rapidly changing environment where continuous innovation is desired Ability to effectively team with others in a large, global organization Analytical skills to bring clarity to complex issues and gather data-driven insights Excellent communication and interpersonal skills Cross cultural competence with an ability to thrive in a dynamic environment Manage and work with key stakeholders onshore and onsite Read more about us. Qualifications Your experience counts! MBA from Tier 1 and 2 business school 5-9 years of SAP S4 HANA MM/SD/PP/QM/eWM/IBP experience working on SAP delivery engagements Prior experience of working on 2-3 large scale transformation and implementation delivery programs for global clients Must have worked as an end-to-end SAP Solution / Functional Architect for at least 4-5 Request for Proposal (RFP) requests Exposure to high tech, semi-conductors, telecom, IT/ITES, technology verticals is mandatory Proven success in client-facing roles for 2-3 engagements Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference,
Posted 1 week ago
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