2786 Telecom Jobs - Page 47

About Exotel Exotel is one of Asia s largest customer engagement platforms, powering 70+ million conversations every day for more than 7000 businesses across industries. Our vision is to simplify customer communication and help businesses create smarter, meaningful interactions. We re growing fast, and we re looking for passionate, customer-focused leaders to help us scale our support operations to the next level. Role Overview We are looking for a Support Manager who will be responsible for leading the customer support team, driving operational excellence, and delivering a consistently high-quality support experience. The ideal candidate will combine deep customer empathy with strong leadership and process management skills to ensure customer satisfaction and retention. Key Responsibilities Team Leadership & Management Lead and mentor a team of Support Engineers and Executives across levels. Ensure optimal staffing and scheduling to meet SLA commitments. Foster a customer-first, ownership-driven culture in the team. Customer Experience, Retention & Escalation Handling Own and manage escalations, ensuring timely and effective resolution to prevent churn. Monitor support KPIs (CSAT, FCR, Response Time, Resolution Time) and take proactive steps to improve them. Drive retention through empathetic communication and proactive engagement with customers facing repeated or unresolved issues. Be the voice of the customer and work cross-functionally with Tech Support, Product, and CX teams to ensure seamless problem resolution with minimal disruption. Ensure customers are continuously updated and reassured during delays or technical issues, reducing anxiety and increasing loyalty. Process Improvement Define, document, and continuously improve support workflows, SOPs, and knowledge base content. Identify systemic issues through data analysis and drive initiatives to eliminate root causes. Work closely with Product & Engineering teams to flag bugs, feature requests, and areas for improvement. Training & Development Identify skill gaps and run ongoing training and coaching sessions for the support team. Empower team members with tools, feedback, and career growth opportunities. Reporting & Communication Regularly report team performance, customer insights, and improvement plans to senior leadership. Ensure transparency and timely updates to internal stakeholders and customers. Requirements 4-6 years of experience in Customer Support, with at least 2 years in a managerial role. Experience in SaaS/Telecom/Cloud platforms is preferred. Strong understanding of support tools like Salesforce, Freshdesk, and Zoho. Excellent problem-solving skills, with the ability to think critically and strategically. Strong written and verbal communication skills. Customer-centric mindset with a sense of urgency and empathy. Experience working in fast-paced, high-growth environments.

Java Developer: - What youll be responsible for ? Should perform the Software design and coding, maintenance, performance tuning. Should understand the use cases and implement it Develop the new module as well as support the existing one. Interprets business plans for automation requirements. Ongoing support of existing java project and new development. Creates technical documentation and specifications. Ability to plan, organize, coordinate, and multitask. Excellent communication in English (written & verbal) and interpersonal skills. What you'd have ? 4 - 5 yrs of Experience in developing resilient & scalable distributed systems and microservices architecture. Strong technical background in Core Java, Servlets, XML RDBMS. Experience in developing REST API's using spring boot (or similar frameworks) and webhooks for async communication. Good understanding of async architecture using queues and messaging broker like RabbitMQ, Kafka, etc Deep insights in Java, Garbage Collection Systems, Multi-threading. Experience in container platforms like Docker, Kubernetes. Good understanding of the working of Kubernetes and exp in EKS, GKE, AKS. Significant experience with various open-source tools and frameworks like Spring, hibernate, Apache Camel, Guava Cache, etc. Along with RDBMS, exposure to various no-SQL databases like Mongo, Redis, Click house, Cassandra. Good analytical skills.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Must have Transactional Quality experience Monitor and evaluate voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines. Analyse voice transcripts for accuracy, completeness, and compliance with established protocols and procedures. Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards. Provide constructive and timely feedback to customer service representatives on their voice interactions, highlighting areas of strength and areas needing improvement. Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations. Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives. Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review. Participate in calibration sessions with other quality analysts to ensure consistent evaluation and scoring of voice interactions. Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews

As a Network Performance Optimization Expert Engineer. You will perform network performance, monitoring, and analysis by collecting and analyzing information, identifying the abnormalities from sources in the domain of the customer solution, diagnosing root causes of performance issues, and recommending improvement for optimization actions, QoS Optimization, parameter tuning, and SW Upgrades to meet contractual KPI targets. Find problems that were not identified during testing. You Have: Bachelors or masters degree in or related field with 14 + years of experience in Network Performance Optimization. Expertise in radio optimization for the latest SW/HW Release of Nokia 5G/4G and/or Samsung/Huawei 5G /4G Network. Experience in OEM-specific tools and products, including Nokia SRAN BTS, NetAct, and/or Samsung LSMR, USM. Experience in at least two RATs (5G & 4G) per OEM. End-to-end correlation across Radio, Access, IP, Transport, and Core domains.to improve Customer Experience, Service KPIs. Experience in spectrum refarming, 2G/3G sunset strategies, and post-optimization activities. Proficiency in data visualization & reporting tools (PowerPoint, Excel, Pivot Tables, Power BI). Experience in Radio Network Consolidation, ORAN, Cloud RAN, VRAN, Enterprise Networks, Private 5G, Massive MIMO, Network Slicing, MEC, and IoT Connectivity. It would be nice if you also had : Good understanding of Managed Services Processes. Good experience in delivering managed services projects for a multi-vendor environment. Act as the team lead and Single Point of Contact (SPOC) for respective domains and OEMs. Independently manage project deliverables, ensuring seamless execution. Interact with customers as a Subject Matter Expert (SME), providing technical insights. Perform traffic, capacity, and neighbour optimization to improve key network KPIs. Proactively optimize network performance to improve end-user experience. Identify and recommend new feature rollouts to enhance network performance. Perform carrier aggregation analysis for multi-carrier networks, ensuring optimal performance. Conduct analysis and optimization related to Umlaut (P3) & regulatory drive test (DT) benchmarking. Validate and optimize NPO tools (both in-house and third-party solutions). Collaborate with cross-functional teams (CM, PM, FM, OMS) to resolve open action items. Manage customer interactions for SLA KPIs, regulatory compliance, and benchmarking reports.

Shift Timings Flexible 24x7 Specialisation International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects.

Shift Timings Flexible 24x7 |Management Level Assistant Manager Specialisation Telecom International BPO, Voice process, Inbound and Outbound experience eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Find & contact potential customers Build and maintain good relationships with client Explain & promote products or services Negotiate prices and close sales deals Meet sales targets & company goals Work with other teams to improve customer experience Required Candidate profile Graduation in Any Stream Mini. 1 to 2 Years in Field sales & Marketing Attractive Personality and good communication skills One who ready for challenges Required local people

Lead and mentor the sales team to drive performance Reach out to prospective clients and present tailored product solutions Achieve individual and team targets Train and support team members Handle full sales cycle from follow-ups to closures Required Candidate profile Bachelor's degree in any field Min 2 years of exp in sales, marketing, pharma in BFSI or financial services Local candidates preferred Strong understanding of Sales products and Customer service

Recruit Team of advisors Generate business through the team Lead the team of advisors Motivate them to achieve targets Provide training and guidance to them On Role Job with Company payroll Required Candidate profile Graduation Complete Ability to achieve the sales target Basic Understanding of BFSI/Products Kindly Contact Us : Hiral P | HR Team +91 7861078425

Planning and overseeing new marketing initiatives. Finding and developing new markets and improving sales. Increasing the value of current customers while attracting new ones. On Roll Profile Required Candidate profile Graduation is required Must have 1+ years of experience in any sales, banking, or finance/insurance sector. Good Communication skills Age Criteria: 21 to 40 Location: All Imp City of Punjab

Must have experience in the Customer Service domain LEAN Six Sigma Certification is a mandate Should have done a successful project in the Green / Black belt Interested can call Jasmeet - 8770809534 for interview

Job Title: Key Sales Executive Experience: 1 - 4 years (Field Sales preferred) Job Description: We are seeking a dynamic and results-driven Key Sales Executive to join our growing team. The ideal candidate will be responsible for driving sales growth, building strong customer relationships, and ensuring a high level of customer satisfaction. Key Responsibilities: Visit customers and explain the companys products or services Find new customers and follow up with them regularly Meet sales targets given every month Build and maintain a good relationship with existing clients Keep records of sales and report daily/weekly to the manager Work with the team to plan and improve sales activities Help solve any customer issues or queries quickly Stay updated about competitors and market trends Requirements: Proven experience in field sales or direct sales Excellent communication and negotiation skills Strong understanding of customer behavior and market trends Self-motivated, with a passion for sales Minimum qualification: Graduate (preferred) Willingness to travel extensively in the assigned region Perks and Benefits: Attractive incentives and bonus structure Career growth opportunities Training & development support Apply Now +91 81601 74117 | Priyansi M.

Find & contact potential customers Build and maintain good relationships with client Explain & promote products or services Negotiate prices and close sales deals Meet sales targets & company goals Work with other teams to improve customer experience Required Candidate profile Graduation in Any Stream Mini. 1 to 2 Years in Field sales & Marketing Attractive Personality and good communication skills One who ready for challenges Contact: +91 8160174117 | Priyansi

HEAL Software is a renowned provider of AIOps (Artificial Intelligence for IT Operations) solutions. With the state-of-the-art AIOps solutions, HEAL Software consistently drives digital transformation and delivers significant value to businesses across diverse industries. HEAL Software s unwavering dedication to leveraging AI and automation, empowers IT teams to address IT challenges, enhance incident management, reduce downtime, and ensure seamless IT operations. Through the analysis of extensive data, our solutions provide real-time insights, predictive analytics, and automated remediation, thereby enabling proactive monitoring and solution recommendation. HEAL Software Inc. has headquarters in Santa Clara, California in the US. HEAL Software is backed by Avataar Ventures Partners Our clients include banks, telecom, IT, and mid- sized Enterprises across the globe. We are predominantly working with Banking clients Top Private & Public Sector Banks in India and Overseas (Middle east, Africa, South east regions). We have over 50 happy customers and we plan to increase our customer base to 500+ in the next 24 to 36 months. We have patented ML techniques to find right performance insights. Our methodologies are unique in finding resource utilizations based on various workload patterns Physical / Virtual / Containers / Cloud. We have the World s only systematic computed Capacity chokepoint analysis solution. Our Product has a unique way of identifying discretionary and non-discretionary workloads. We have over a decade experience in providing visibility and predictions on application performances. Roles and Responsibilities: Design, develop, and maintain Java-based applications, ensuring optimal performance, reliability, and scalability. Write clean, efficient, and we'll-documented code following industry best practices and coding standards. Participate in the entire software development lifecycle, including requirements analysis, design, implementation, testing, deployment, and support. Collaborate with product managers, business analysts, and other stakeholders to understand requirements and translate them into technical solutions. Conduct code reviews, provide constructive feedback, and mentor junior team members to promote continuous improvement and knowledge sharing. Troubleshoot and debug issues reported by clients or detected during testing, and implement timely and effective solutions. Work closely with QA engineers to ensure the quality of software deliverables through thorough testing and validation. Contribute to architectural design discussions and decisions and participate in team technical discussions. Collaborate with DevOps engineers to automate deployment processes and enhance system monitoring and performance optimization. The ideal candidate should have passion for building products, solving problems, and building data pipeline. Proficiency in version 8 and higher Java. Experience in Clojure, Scala or Java, knowledge of Spark, Flink. The basics must be very strong design, coding, testing, and debugging skills. Proficiency in web application development using Java-based technologies (Servlets, JSP, etc). Familiarity with relational databases (eg, MySQL, PostgreSQL) and knowledge in SQL. BS in CS/EE/CE or related field from a top institution 2+ years hands-on experience in Java, data structures and algorithms on Linux Experience/knowledge with Microservices, Docker, Kubernetes, agile methodologies and tools (eg, Scrum, JIRA) experience is a plus Familiarity with cloud platforms (eg, AWS, Azure) and microservices architecture is desirable. A demonstrable understanding of software development concepts, problem break down, project management, and good communication. Experience will product build life cycle of developing, debugging, optimizing and maintaining code

Design and implement business process automation using Camunda 7 & 8, BPMN 2.0, and DMN. Collaborate with cross-functional teams to build scalable workflows across domains like Banking, Telecom, and Retail. Optimize and monitor process performance using Cockpit, Operate, and integrate DevOps and AI for intelligent automation.. Key Responsibilities: - Design, develop, and support BPM solutions using Camunda 7 & 8. - Leverage BPMN 2.0, DMN, and external task patterns to automate complex workflows. - Collaborate across teams to implement process automation in Banking, Telecom, and Retail. - Utilize Cockpit, Operate, and custom tools for monitoring and debugging process flows. - Apply Agile and DevOps methodologies for iterative development and rapid delivery. - Mentor teams on BPM best practices and workflow optimization strategies. - Explore AI integration to improve decision automation and backend intelligence. Required Skills: - Strong expertise in Java 8, Spring Boot, Camunda, and Microservices architecture. - Hands-on with Postgres, Hibernate, Elasticsearch, Kafka, and CI/CD pipelines. - Experience in developing and testing using JUnit, JavaScript, and Azure Cloud. - Solid understanding of BPMN 2.0, DMN modeling, and real-time process orchestration.

The opportunity: Hitachi Energy is seeking a highly motivated and skilled Business Analyst to support and drive the successful delivery of AI initiatives across the organization. This role will focus on identifying business opportunities, gathering and analyzing requirements, and collaborating with cross-functional teams to implement AI solutions using a variety of technologies and platforms. The ideal candidate will have a strong understanding of Business Requirements gathering concepts, excellent analytical skills, and experience working in complex industrial or energy environments. How you'll make an impact: Collaborate with business units to identify and prioritize AI use cases aligned with strategic goals. Conduct stakeholder interviews, workshops, and process analysis to gather detailed business requirements. Translate business needs into functional and technical specifications for AI solutions. Perform cost-benefit and impact analysis for proposed AI initiatives. Define and track KPIs to measure the success of AI implementations. Work closely with data scientists, AI engineers, and IT teams to ensure business requirements are accurately implemented. Support the development and deployment of AI Solutions using platforms such as Microsoft Azure AI. Assist in data preparation, validation, and governance activities Ensure ethical AI practices and compliance with data privacy regulations. Prepare and present business cases, project updates, and post-implementation reviews liaising with the different vendor teams. Facilitate change management and user adoption of AI solutions. Maintain comprehensive documentation including business requirements, process flows, user stories, change requests etc Identify opportunities for process automation and optimization using AI technologies. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: bachelors or masters degree in Business, Engineering, Computer Science, or related field. Minimum 8 years of overall experience. 4+ years of experience as a Business Analyst, preferably in the energy or industrial sector. 2+ years of experience working on AI/ML projects. Strong understanding of AI/ML concepts, data lifecycle, and cloud platforms. Familiarity with tools such as Power BI, Azure DevOps, JIRA, Confluence. Experience with AI applications and solutions (e. g. , Gen AI based Chatbots, RAG architecture etc ). Certifications in Business Analysis (CBAP, PMI-PBA) or AI platforms (Azure AI Engineer, AWS Machine Learning). Proficiency in both spoken written English language is required. .

Education Level BS in CS/EE/CE or related field from a top institution Description HEAL Software is a renowned provider of AIOps (Artificial Intelligence for IT Operations) solutions. With the state-of-the-art AIOps solutions, HEAL Software consistently drives digital transformation and delivers significant value to businesses across diverse industries. HEAL Software s unwavering dedication to leveraging AI and automation, empowers IT teams to address IT challenges, enhance incident management, reduce downtime, and ensure seamless IT operations. Through the analysis of extensive data, our solutions provide real-time insights, predictive analytics, and automated remediation, thereby enabling proactive monitoring and solution recommendation. HEAL Software Inc. has headquarters in Santa Clara, California in the US. Read more at and follow us on and on . Our Investors HEAL Software is backed by Avataar Ventures Partners Our Clients Our clients include banks, telecom, IT, and mid- sized Enterprises across the globe. We are predominantly working with Banking clients Top Private & Public Sector Banks in India and Overseas (Middle east, Africa, South east regions). We have over 50 happy customers and we plan to increase our customer base to 500+ in the next 24 to 36 months. Why Choose US We have patented ML techniques to find right performance insights. Our methodologies are unique in finding resource utilizations based on various workload patterns Physical / Virtual / Containers / Cloud. We have the World s only systematic computed Capacity chokepoint analysis solution. Our Product has a unique way of identifying discretionary and non-discretionary workloads. We have over a decade experience in providing visibility and predictions on application performances. Roles and Responsibilities: Design, develop, and maintain Java-based applications, ensuring optimal performance, reliability, and scalability. Write clean, efficient, and we'll-documented code following industry best practices and coding standards. Participate in the entire software development lifecycle, including requirements analysis, design, implementation, testing, deployment, and support. Collaborate with product managers, business analysts, and other stakeholders to understand requirements and translate them into technical solutions. Conduct code reviews, provide constructive feedback, and mentor junior team members to promote continuous improvement and knowledge sharing. Troubleshoot and debug issues reported by clients or detected during testing, and implement timely and effective solutions. Work closely with QA engineers to ensure the quality of software deliverables through thorough testing and validation. Contribute to architectural design discussions and decisions and participate in team technical discussions. Collaborate with DevOps engineers to automate deployment processes and enhance system monitoring and performance optimization. Skill Requirement The ideal candidate should have passion for building products, solving problems, and building data pipeline. Proficiency in version 8 and higher Java. Experience in Clojure, Scala or Java, knowledge of Spark, Flink. The basics must be very strong design, coding, testing, and debugging skills. Proficiency in web application development using Java-based technologies (Servlets, JSP, etc). Familiarity with relational databases (eg, MySQL, PostgreSQL) and knowledge in SQL. BS in CS/EE/CE or related field from a top institution 2+ years hands-on experience in Java, data structures and algorithms on Linux Experience/knowledge with Microservices, Docker, Kubernetes, agile methodologies and tools (eg, Scrum, JIRA) experience is a plus Familiarity with cloud platforms (eg, AWS, Azure) and microservices architecture is desirable. A demonstrable understanding of software development concepts, problem break down, project management, and good communication. Experience will product build life cycle of developing, debugging, optimizing and maintaining code.

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we'do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust we'llness and we'llbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a we'll curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as we'll as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

In this role, you will have an opportunity to manage all aspects of the sales process including lead management, qualification, evaluation, closure for Enterprise clients and play an integral role in the success of the overall sales team. Key Responsibilities Drive new logo acquisition by identifying, engaging, and converting high-potential prospects in the Indian market. Own the complete sales cycle from lead generation and qualification to deal closure with a strong focus on revenue growth. Build and maintain a healthy, high-velocity pipeline; manage multiple opportunities simultaneously to achieve aggressive sales targets. Engage CXO-level decision-makers through strategic outreach, research, and consultative selling. Deliver compelling solution pitches tailored to client needs, positioning WebEngage as a strategic growth partner. Collaborate with pre-sales, product, and marketing teams to accelerate deal progression and close complex opportunities. Lead RFI/RFP processes, craft winning proposals, and negotiate commercial terms to drive value. Maintain accurate CRM hygiene and provide regular, insight-driven forecasts. Expand presence within large enterprises and legacy businesses to unlock new revenue streams. Contribute to sales strategy, demand generation initiatives, and continuous process improvement JOB REQUIREMENT Proven Enterprise SaaS Leader ? 9+ years of experience driving revenue growth in the Indian market through both high-velocity transactional sales and complex, strategic enterprise deals. Consistent Top Performer ? Repeatedly exceeded aggressive sales targets across large, diverse territories, contributing directly to revenue acceleration and market expansion. Execution-Oriented & Mission-Aligned ? Operates with urgency, discipline, and deep alignment with customer impact and organizational mission. Known for turning intent into measurable outcomes. Entrepreneurial Mindset ? Thrived in start-up and high-growth environments, building go-to-market strategies from the ground up and playing a hands-on role in scaling revenue engines. Domain Expertise ? Strong foundation in data-driven technologies, including analytics, databases, and business intelligence; blends technical acumen with a sharp commercial instinct. Self-Starter & Go-Getter ? Exceptionally resourceful, self-directed, and relentless in pursuit of results; consistently goes above and beyond to drive value. Strategic Communicator ? Articulates complex ideas clearly and persuasively to senior stakeholders, with an ability to influence and inspire across all levels. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic) Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

As the Director - Inside Sales, you will be responsible for building and leading a high-performing inside sales team that drives lead conversion and revenue growth. This role requires a mix of sales leadership, process optimization, CRM discipline, and coaching. You will work closely with marketing, product, and field ops to ensure a seamless customer journey from lead to conversion. Key Responsibilities Lead, manage, and scale the inside sales team (telecalling executives, team leads, regional inside sales reps) Own sales targets for inside sales channel across geographies Improve lead-to-demo and demo-to-sale conversion metrics through structured funnel analysis Define and implement scripts, call cadences, CRM hygiene, and quality benchmarks Drive daily/weekly reviews, training, and performance tracking for inside sales reps Collaborate with marketing to refine lead quality and optimize funnel drop-offs Work with tech/product/ops to improve sales workflows and automation Own reporting and dashboards to give leadership visibility on sales performance and bottlenecks 8-10 years of experience in inside sales, telesales, or sales ops, preferably in a high-growth B2C/B2B startup Proven track record of building and managing large inside sales teams Strong understanding of sales metrics, CRM systems (e.g., LeadSquared, Salesforce, Zoho) Exceptional analytical, coaching, and communication skills Experience in solar, renewables, fintech, edtech, or telecom sectors is a plus A growth mindset with the ability to thrive in a fast-paced environment

Summary: We are seeking an experienced Electrical CAD Technician to join our growing infrastructure team. The ideal candidate will have over five years of experience preparing electrical design drawings across a wide range of systems including power distribution, street lighting, telecommunications, traffic signals, ICT, security, and ELV systems. Proficiency in AutoCAD with Civil 3D or MicroStation is essential. Experience working on infrastructure projects in the Middle East is a strong advantage. About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. Responsibilities: Develop detailed CAD drawings for electrical infrastructure systems, including: Power distribution networks Street lighting layouts Telecommunications and ICT networks Traffic signal systems ELV and security systems Collaborate closely with electrical engineers and multidisciplinary design teams to produce construction-ready documentation. Ensure compliance with relevant codes, project specifications, and client standards. Maintain accurate drawing documentation, version control, and updates throughout the project lifecycle. Assist in preparing as-built drawings and documentation for final project handover. Participate in coordination meetings and resolve technical drawing-related issues. Requirements: Minimum 5 years of hands-on CAD drafting experience in electrical infrastructure projects. Proficiency in AutoCAD with Civil 3D or MicroStation is mandatory . Strong working knowledge of: Power distribution systems Street lighting Telecom and ICT infrastructure Traffic signals ELV and security systems Ability to interpret engineering drawings and technical specifications. Strong attention to detail with excellent organization and communication skills. Experience on Middle East infrastructure projects is preferred. Must be ready to re-locate to Pune, Maharashtra. Preferred Qualification: Diploma or Degree in Electrical Engineering Technology, Drafting, or a related discipline. Familiarity with regional electrical standards (eg, DEWA, ADDC, SEC) is an advantage. Knowledge of BIM tools or workflows is a plus.

Summary: We are seeking an experienced Electrical CAD Technician to join our growing infrastructure team. The ideal candidate will have over five years of experience preparing electrical design drawings across a wide range of systems including power distribution, street lighting, telecommunications, traffic signals, ICT, security, and ELV systems. Proficiency in AutoCAD with Civil 3D or MicroStation is essential. Experience working on infrastructure projects in the Middle East is a strong advantage. About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. Responsibilities: Develop detailed CAD drawings for electrical infrastructure systems, including: Power distribution networks Street lighting layouts Telecommunications and ICT networks Traffic signal systems ELV and security systems Collaborate closely with electrical engineers and multidisciplinary design teams to produce construction-ready documentation. Ensure compliance with relevant codes, project specifications, and client standards. Maintain accurate drawing documentation, version control, and updates throughout the project lifecycle. Assist in preparing as-built drawings and documentation for final project handover. Participate in coordination meetings and resolve technical drawing-related issues. Requirements: Minimum 5 years of hands-on CAD drafting experience in electrical infrastructure projects. Proficiency in AutoCAD with Civil 3D or MicroStation is mandatory . Strong working knowledge of: Power distribution systems Street lighting Telecom and ICT infrastructure Traffic signals ELV and security systems Ability to interpret engineering drawings and technical specifications. Strong attention to detail with excellent organization and communication skills. Experience on Middle East infrastructure projects is preferred. Must be ready to re-locate to Pune, Maharashtra. Preferred Qualification: Diploma or Degree in Electrical Engineering Technology, Drafting, or a related discipline. Familiarity with regional electrical standards (eg, DEWA, ADDC, SEC) is an advantage. Knowledge of BIM tools or workflows is a plus.

Summary: We are seeking an experienced Electrical CAD Technician to join our growing infrastructure team. The ideal candidate will have over five years of experience preparing electrical design drawings across a wide range of systems including power distribution, street lighting, telecommunications, traffic signals, ICT, security, and ELV systems. Proficiency in AutoCAD with Civil 3D or MicroStation is essential. Experience working on infrastructure projects in the Middle East is a strong advantage. About BOLD Business: Bold Business is a US-based, leading global business process outsourcing firm with over 25 years of experience and more than $7B in client engagements. We partner with companies worldwide to support their talent outsourcing and workforce scalability needs. Responsibilities: Develop detailed CAD drawings for electrical infrastructure systems, including: Power distribution networks Street lighting layouts Telecommunications and ICT networks Traffic signal systems ELV and security systems Collaborate closely with electrical engineers and multidisciplinary design teams to produce construction-ready documentation. Ensure compliance with relevant codes, project specifications, and client standards. Maintain accurate drawing documentation, version control, and updates throughout the project lifecycle. Assist in preparing as-built drawings and documentation for final project handover. Participate in coordination meetings and resolve technical drawing-related issues. Requirements: Minimum 5 years of hands-on CAD drafting experience in electrical infrastructure projects. Proficiency in AutoCAD with Civil 3D or MicroStation is mandatory . Strong working knowledge of: Power distribution systems Street lighting Telecom and ICT infrastructure Traffic signals ELV and security systems Ability to interpret engineering drawings and technical specifications. Strong attention to detail with excellent organization and communication skills. Experience on Middle East infrastructure projects is preferred. Must be ready to re-locate to Pune, Maharashtra. Preferred Qualification: Diploma or Degree in Electrical Engineering Technology, Drafting, or a related discipline. Familiarity with regional electrical standards (eg, DEWA, ADDC, SEC) is an advantage. Knowledge of BIM tools or workflows is a plus.

We are seeking an experienced and dynamic Business Development Manager to join our fast-paced team in the FMCG/Fintech industry in India. As a Business Development Manager, you will be responsible for developing and executing marketing strategies to drive growth and maximize brand visibility through various channels. Your role will involve collaborating with internal teams, building strong relationships with channel partners, and implementing effective marketing initiatives. Responsibilities: Develop and execute channel marketing strategies aligned with overall business objectives to drive brand awareness and sales growth. Identify and onboard strategic brands, eB2B, cash and carry partners. Also, develop strategies to onboard distributors, retailers, and other relevant stakeholders, to expand the market reach. Build strong relationships with existing partners, to ensure organizational goals are achieved by conducting regular meetings, and provide the necessary support. Conduct market research and analyze consumer insights, competitor activities, and industry trends to identify opportunities and recommend actionable strategies Collaborate with cross-functional teams to develop marketing plans, campaigns, and promotions to support channel partners and achieve sales targets. Create and deliver channel-specific marketing materials, including product collateral, sales presentations, and training materials, to support channel partners in effectively promoting our products/services. Monitor and evaluate channel marketing performance, including ROI analysis, sales data, and market share, and provide insights and recommendations for optimization. Stay up-to-date with industry trends, market dynamics, and regulatory changes that may impact channel marketing strategies. Collaborate with internal stakeholders to develop innovative marketing programs, incentives, and loyalty initiatives to drive channel partner engagement and performance. Requirements: Bachelors degree in Marketing, Business Administration, or a related field. MBA preferred. High level of enthusiasm, self-motivation, and a results-driven mindset. Proven experience of 5 years preferably in the FMCG, Retail, Telecom, eB2B, or Fintech industry in India. Excellent strategic thinking and analytical skills, with the ability to translate insights into actionable marketing plans. Exceptional communication and presentation skills to effectively engage and influence internal teams and external stakeholders. Strong project management skills, with the ability to manage multiple initiatives and deliver results within deadlines. Join our team and take on this exciting opportunity to shape and optimize our channel marketing efforts in the FMCG/Fintech sector in India. Apply now and be part of our journey towards driving growth, fostering strategic partnerships, and making a significant impact in the market.

We are looking for a proactive and detail-oriented Legal Manager to support our growing business by managing day-to-day legal operations, contracts, and compliance matters. This role requires a commercially savvy legal professional with a strong grasp of corporate and regulatory law, excellent negotiation skills, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities Contract Review & Negotiation Draft, review, and negotiate a broad range of commercial contracts, including MSAs, SaaS agreements, vendor contracts, NDAs, and other business agreements. Partner with business and sales teams to facilitate timely contract closures while ensuring legal risk mitigation. Legal Risk & Advisory Provide clear, business-oriented legal advice on operational matters, regulatory obligations, and internal policy compliance. Support internal stakeholders by identifying potential legal risks and suggesting actionable recommendations. Regulatory Compliance & Monitoring Stay updated on legal and regulatory changes affecting the organization (including in fintech, telecom, data protection, and employment laws). Assist in interpreting new regulations and updating internal policies/processes accordingly. Policy & Documentation Support Assist in the creation, review, and governance of internal legal and compliance policies. Maintain proper documentation and version control of legal templates, SOPs, and process manuals. Contract Management Maintain the contract repository and ensure timely renewals, obligations tracking, and recordkeeping. Coordinate with business stakeholders to ensure contract execution and closure. Legal Coordination Liaise with external counsel for specific matters, such as litigation, IP, or specialized compliance topics. Support internal legal audits, investigations, and other compliance initiatives. Requirements Law degree with 5-8 years of experience in corporate law (preferably with exposure to SaaS, BPO, or data-centric businesses). Solid understanding of Indian contract law, labor law, IT/DPDP compliance. Strong business acumen and ability to align legal advice with business strategy. Experience managing external legal counsel. Strong interpersonal and communication skills with the ability to influence and advise senior stakeholders. Logistics Compensation: Competitive! Location: Noida Joining: ASAP! Why should you consider us seriously We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews. We are a we'll-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc) Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental we'llness)