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Hiring Experienced from International BPO KOLKATA MNC BPO Minimum 1-year Exp working In Shift 5 days Working 3lac to 6lac CTC Voice Process/Chat Also WhatsApp cv 9073762039 Anupriya

About The Role Skill required: Fulfill - Service Fulfillment Designation: Supply Chain Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 6 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsibilities of this role may include activities related to Service Requests, Track & Trace, Vendor Maintenance, and Costing in various system platforms. The Replenishment Assistant plays a vital role in supporting the Replenishment team by ensuring seamless coordination between vendors, logistics, and internal departments. This position may be responsible for managing and validating PO Accuracy in Prism, which include key details such as pricing, quantities, and delivery dates to align with expectations. The Replenishment Assistant works directly with vendors to resolve issues and maintain the accuracy of the supply chain. Additionally, the role may involve maintaining and updating vendor information in Blue Yonder-SCPO and Arrowstream, ensuring that aspects of vendor setup information is accurate and current.The Replenishment Assistant may also be responsible for processing drop shipments and other service requests in SOUS, supporting the Sales team to ensure the timely fulfillment of orders. This role may also support in identifying opportunities for process improvement thus contributing to the overall efficiency of the Replenishment operations. The Replenishment Assistant must be highly organized and detail-oriented, managing multiple tasks effectively while maintaining strong vendor and internal team relationships. Ultimately, this role helps drive the success of organization by ensuring smooth and efficient product flow and supporting the execution of operational tasks. What are we looking for Qualification:Three-year degree (Bachelors Degree) is highly preferred. Equivalent work experience and applicable certifications may be considered as well (Military Service, APICS, CPM, etc.)Experience:6+ years of direct inventory management/supply chain experience preferred, with food service experience a plusPossess superior oral and written communication along with strong analytical skillsAbility to communicate clearly and professionally with suppliers, sales, field partners and other business contacts via telephone, email, and video conferencingMust be able to deal with high pressure situations to meet daily/weekly timelines with a high sense of urgencyHigh attention to detail, strong interpersonal skills and customer orientation, and fact-based decision makingAbility to quickly learn new technologies, with Blue Yonder-SCPO / Prism / Arrowstream experience heavily preferred. Proficiency and proven experience in Microsoft Office Suite, includingMicrosoft Outlook, Microsoft Excel, Microsoft PowerPoint and Microsoft WordYou would be responsible for Replenishment activities, Track & Trace and Vendor Maintenance Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Network Planning & Engineering - Passive Optical Networks Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsA passive optical network (PON) is a fiber-optic telecommunications technology for delivering broadband network access to end-customers. Its architecture implements a point-to-multipoint topology, in which a single optical fiber serves multiple endpoints by using unpowered (passive) fiber optic splitters to divide the fiber bandwidth between multiple access points. What are we looking for Written and verbal communicationAgility for quick learningAdaptable and flexibleAbility to work well in a teamAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

The opportunity: As a Global Configurator Deployment Specialist, you will play a pivotal role in ensuring the smooth operation of our product customization processes. Your responsibilities encompass both configuration governance and master data management. The primary responsibility of the Global Application specialist is to onboard various Transformer products, into different types of configurators and Web shop. You are strongly involved in all operational activities and contributes to various areas, from solution design, through testing, deployment, configuration, and development to users training. How you ll make an impact: Lead the deployment and maintenance of configuration data, including product specifications of complex industrial goods, costing, and pricing, collaborate closely with developers in order to ensure business satisfaction. Develop business requirements based on company needs, drive ROI assessments for new developments. Rigorously test and validate configuration models and scenarios. Work closely with cross-functional teams, including product managers, engineers, and sales, to maintain consistency and accuracy in product configurations, creation of documentations and training material. Continuously monitor and analyze configuration performance, incorporating customer feedback for improvements. Provide training and support to factory and sales teams on configurator and web shop utilization. Manage cross-functional projects related to configurator and web shop enhancements. Facilitate communication between businesses and IT, resolving conflicts and gaining commitment. Determine which requirements are covered by standard functionalities and identify areas for enhancements. Analyze data from configurator and web shop usage to inform decision-making and improve tool effectiveness. Manage critical master data objects, such as products, business partners, technical assets, and enterprise structures. Ensure compliance with data standards and policies. Perform data cleansing, validation, and enrichment to maintain high-quality master data. Support data migration, integration, and synchronization efforts. Address data-related issues promptly and provide data support to stakeholders. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in a relevant field (e. g. , Business, IT, Engineering). Experience working within a multinational company and managing cross-regional projects is highly desirable. Demonstrated excellence in project management. Solid background in sales and marketing. Experience with e-Config and Camos tools is an added advantage. Knowledge of configuration strategies across various business archetypes. Technical expertise in configuration and master data management. Established proficiency in SalesForce. com. Experience/knowledge in SAP SD, MM, Pricing. Familiarity with MS Project and Jira is beneficial. Technical expertise in configuration and master data management tools. Robust problem-solving capabilities and meticulous attention to detail. Strong communication skills for effective cross-team collaboration. Previous experience in pricing is highly valued. Comprehensive cost modelling and understanding of full cost models (highly advantageous). Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

The opportunity: As a Global Configurator Deployment Specialist, you will play a pivotal role in ensuring the smooth operation of our product customization processes. Your responsibilities encompass both configuration governance and master data management. The primary responsibility of the Global Application specialist is to onboard various Transformer products, into different types of configurators and Web shop. You are strongly involved in all operational activities and contributes to various areas, from solution design, through testing, deployment, configuration, and development to users training. How you ll make an impact: Configuration Management: Lead the deployment and maintenance of configuration data, including product specifications of complex industrial goods, costing, and pricing, collaborate closely with developers in order to ensure business satisfaction. Business understanding: Develop business requirements based on company needs, drive ROI assessments for new developments. Testing and Validation: Rigorously test and validate configuration models and scenarios. Collaboration: Work closely with cross-functional teams, including product managers, engineers, and sales, to maintain consistency and accuracy in product configurations, creation of documentations and training material Performance Monitoring: Continuously monitor and analyze configuration performance, incorporating customer feedback for improvements. Training and Support: Provide training and support to factory and sales teams on configurator and web shop utilization. Cross-Functional Project Management: Manage cross-functional projects related to configurator and web shop enhancements. Communication: Facilitate communication between businesses and IT, resolving conflicts and gaining commitment. Requirement Engineering: Determine which requirements are covered by standard functionalities and identify areas for enhancements. Data-Driven Decision-Making: Analyze data from configurator and web shop usage to inform decision-making and improve tool effectiveness. Core Data Elements: Manage critical master data objects, such as products, business partners, technical assets, and enterprise structures. Data Compliance: Ensure compliance with data standards and policies. Data Quality: Perform data cleansing, validation, and enrichment to maintain high-quality master data. Data Integration: Support data migration, integration, and synchronization efforts. Issue Resolution: Address data-related issues promptly and provide data support to stakeholders. C ompliance: Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Safety and integrity: Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in a relevant field (e. g. , Business, IT, Engineering). Experience working within a multinational company and managing cross-regional projects is highly desirable. Demonstrated excellence in project management. Solid background in sales and marketing. Experience with e-Config and Camos tools is an added advantage Knowledge of configuration strategies across various business archetypes. Technical expertise in configuration and master data management. Established proficiency in SalesForce. com. Experience/knowledge in SAP SD, MM, Pricing Familiarity with MS Project and Jira is beneficial. Technical expertise in configuration and master data management tools. Robust problem-solving capabilities and meticulous attention to detail. Strong communication skills for effective cross-team collaboration. Previous experience in pricing is highly valued. Comprehensive cost modelling and understanding of full cost models (highly advantageous). Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

Position: SW Developers Test Automation (Python) Location: Bangalore / Chennai/ Pune/Coimbatore/NCR Experience: 4-10 years Primary Skill set : • • Min 5yrs + Python test automation development exp • Min 5 yrs development exp in REST APIs and microservices • 2 year+ exp in in network testing Secondary Skill (Good to have) • Automation exp in compliance, regression, functional, nonfunctional, security areas. • Telecom OSS understanding Role & responsibilities Develop Python scripts and frameworks to automate network testing across all aspects of testing including compliance, regression, functional and nonfunctional, security and other areas. Build RESTful APIs and microservices to interface with network devices and orchestration platforms.

• Should have good knowledge of SIP, MSRP protocol. • Should have good knowledge of IMS/RCS Architecture. • Hands on experience on end-to-end RCS call flow like one-to-one chat, group chat etc. • Having Knowledge on SBG is an advantage. • Should have good debugging skills on protocol level like SIP, MSRP, TCP. • Should have Hands experience on tools like Wireshark. JD: Responsibilities: • 2 - 5 years' experience in telecom. • Ability to work in rotational shifts. Should be flexible in 24*7 environment. • Experience in Android application debugging and should know how to capture Bug reports, logcat & adb commands. • Experience in bug reporting on any bug tracking tools & should have a good understanding of the bug life cycle and its stages. • Excellent verbal & written communication skills.

Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Position: AI Ops / ML Engineer Location: Bangalore / Chennai/ Pune/Coimbatore/NCR Experience: 4-10 years Primary Skill set : • AI / ML developers with min 7Yrs+ exp • Min 3 yr+ Working with Watson X platform in telecom OSS service assurance areas Secondary Skill (Good to have) • GenAI model development exp • Telecom service Assurance exp in ( PM, FM, SM, AD, CP) , • Exp with IBM Watson X Role & responsibilities Designs and trains models using Verizon Platform (e.g.,Watson X)Integrates models with network data. Fine-tunes models for anomaly detection, predictive maintenance and other use cases

.Customer Operations - Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

.Customer Operations - Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Job Title: SOC Manager Organization Name: NEC Corporation Reporting Relationship: Head IT Security Role Summary: The SOC Manager is responsible for overseeing the day-to-day operations of the Security Operations Center. This role leads a team of analysts, engineers, and incident responders to monitor, detect, respond to, and mitigate security threats across the organization. The SOC Manager ensures effective threat intelligence, incident response, and compliance with security policies and standards. Responsibilities: Lead and manage the SOC team, including hiring, mentoring, training, and performance evaluations. Oversee the design, implementation, and tuning of security monitoring tools (SIEM, EDR, IDS/IPS, etc.). Manage and coordinate incident response activities, including triage, analysis, containment, eradication, and recovery. Develop, document, and maintain SOC processes, procedures, and runbooks. Monitor security events and trends, providing regular reports and briefings to leadership. Collaborate with IT, legal, compliance, and other departments to ensure effective security operations. Maintain and improve threat detection and response capabilities. Lead root cause analysis for significant incidents and drive continuous improvement. Ensure SOC operations meet internal and external compliance requirements (e.g., ISO 27001, NIST, GDPR, etc.). Participate in security audits and assessments. Prerequisites: Preferred Qualifications: Industry certifications such as CISSP, CISM, GCIA, GCIH, or similar. Experience working in regulated environments (e.g., finance, healthcare). Hands-on experience with cloud security monitoring (AWS, Azure, GCP). Knowledge of scripting (Python, PowerShell) for automation in SOC environments. Qualification -B.Sc / M.SC / B.Tech / BE / BCA / MCA. Ideal candidate should have a minimum of 10+ Years of experience in Security and IT Infrastructure. Base Location: Bangalore, but flexible to travel Specialization Description General IT Applications Development includes analysis, programming, and configuration of end user applications and/or systems software including: Analyzing detailed business/functional/technical requirements and specifications for the application Coding internally developed applications and/or configuring commercial-off-the-shelf (COTS) applications using programming, scripting, and database languages Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements Level Description Senior level professional that applies advanced knowledge of job area typically obtained through advanced education and work experience. Works independently applying an advanced knowledge of a job area typically obtained through advanced education and work experience. Works to achieve results in a job area, overseeing and managing projects/ processes independently with limited supervision. Problems faced are difficult and are sometimes complex, though are routine. Coaching and reviewing the work of lower level professionals. Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India s digitization journey continually for the past 70 years. NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms , serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all. With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail , NEC India brings to the table, innovative, seamless solutions for India and across the world. NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat. Specialties: IT & Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society. NEC Career Site - LinkedIn

Join our Team About the Opportunity We are seeking a skilled Telecom Network Operations Center (NOC) Engineer to join our dynamic team. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes including RAN, Core CS, Core PS, IP, and IMS. This position offers an exciting opportunity to work with cutting-edge technologies spanning 2G to 5G, ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. What You Will Do Monitor alarms and analyze network events to quickly identify and troubleshoot issues across RAN, Core CS, Core PS, IP, and IMS nodes. Perform operation and maintenance activities including node health checks, backups, configuration changes, and fault management. Troubleshoot and resolve hardware and software issues on Ericsson baseband equipment and other telecom network elements. Manage and resolve network incidents, ensuring timely restoration of services to meet SLAs and maintain a low Mean Time to Repair (MTTR). Utilize alarm monitoring tools such as CITRIX, Putty, EMS, and Netcool for effective network surveillance. Collaborate closely with field teams to handle hardware failures, node unreachable issues, and other field-related activities. Follow ITSM ticketing procedures: actively supervise ticket queues, document incident details, actions taken, and resolutions. Communicate effectively with internal teams and external vendors for issue escalation and resolution. Conduct routine maintenance tasks, including system updates and preventive checks. Adhere to and contribute to the improvement of Standard Operating Procedures (SOPs). Proactively detect potential failures and engage Incident Managers or automated systems to prevent or minimize service impact. Skills You Bring Strong telecom knowledge across 2G, 3G, 4G, and 5G service flows and interfaces. Hands-on experience with Ericsson baseband hardware and configuration. Proven expertise in NOC operations, alarm handling, change management, fault diagnosis, and configuration management. Familiarity with network monitoring and management tools such as CITRIX, Putty, EMS, and Netcool. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, VPN. Good knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, L2VPN, L3VPN, BFD, and Segment Routing. Understanding of switching technologies and protocols: VLAN, STP, RSTP, MSTP, VRRP, HSRP. Experience with ITSM frameworks, incident management, and working within SLA environments. Strong analytical, problem-solving, and logical thinking abilities. Excellent communication and documentation skills. Ability and willingness to work in shifts, including nights, US shifts, and weekends. Proactive approach to identifying and resolving network incidents to maintain service continuity and customer satisfaction. Qualification Required: Min Qualification : B.Tech Experience : 1 to 3 years

-Issue the Engineering deliverables as per the project schedule within Controlled Man-hours allocated. - Well versed with Procurement deliverables and approvals. - Ensure Error free deliverables to Customer -FEED verification -Participation in IDC meetings and vendor review meetings. -Coordination with other discipline and vendors -Participate in implementation of Lesson Learnt from previous projects, risk analysis etc. - Shall be aware of Quality Procedures - Able to guide and manage 2D team, 3D Modelling Team. - Construction support at Yard / Offshore Relationship Management Interaction with other discipline LEs / Procurement/Team members and Project Team Interaction with Vendors / Clients / Third party members (For eg. BICSI/SRA) Key Result Areas Preparation of Procurement deliverables(RFQs/TQs/TBE), vendor document review etc. Design basis Technical specifications, Cable schedule, MTO. System Architecture Diagrams/Overall block diagrams System block diagrams/Interconnection drawings MCT Layouts,Equipment layouts/Cable tray layouts/Cable route drawings Installation and support drawings. Technical Knowledge - Telephone system/In plant paging/PAGA/CCTV /ACS/Data network/SCS etc. - Wireless radio (VHF/UHF),GSM systems etc. - International / domestic good engineering practices - Relevant international codes and standards pertaining to the oil and gas industry. - Hazardous area classification & protection philosophies -NAVIS for 3D model review. - Awareness of licensing and statutory requirements, latest technology fundamentals.

Software Engineer Location-Gurugram Designation-Software Engineer Experience-1 - 3 Years Key Responsibilities: 1. Software Development and Maintenance: o Design, develop, and maintain robust, high-performance C/C++ applications for 4G Core networks. o Optimize software for performance, scalability, and reliability in telecom environments. 2. 4G Core Expertise: o Develop solutions for 4G Core components, including EPC (Evolved Packet Core), PCEF, MME, SGW, PGW, and HSS. o Implement and troubleshoot protocols like S1AP, GTP, Diameter, and SCTP. 3. System Design and Architecture: o Collaborate with cross-functional teams to design and implement end-to-end solutions for 4G Core networks. o Contribute to system architecture discussions and provide technical guidance. 4. Debugging and Troubleshooting: o Analyze and resolve complex issues related to 4G Core systems and protocols. o Perform code reviews, testing, and debugging to ensure software quality. 5. Documentation and Collaboration: o Document software design, development processes, and system specifications. o Work closely with product management and QA teams to meet project deadlines. Required Qualifications: Technical Skills: o Proficiency in C/C++ with strong knowledge of object-oriented programming.o Solid understanding of 4G Core components (EPC, MME, SGW, PGW, and HSS).o Hands-on experience with 5G protocols such as S1AP, GTP, Diameter, and SCTP.o Familiarity with multi-threading, real-time systems, and memory management.Telecom Domain Expertise:o Knowledge of 4G network architecture, standards, and protocols.o Experience in implementing or maintaining telecom core network solutions.Tools and Platforms:o Experience with Linux/Unix development environments.o Familiarity with version control systems (e.g., Git), debugging tools, and build systems.Educational Background:o Bachelors or Masters degree in Computer Science, Telecommunications, or related field.

Qualifications: 2+ years experience B.E., B.Tech, M.Tech, MCA, M.SC. or equivalent Telecom & Monitoring domain knowledge (Preferred) Technical Skills: Technologies knowledge required: Angular, NodeJs, Perl, Posgres Strong knowledge in Javascript Good understanding & hands-on experience of NodeJs, Perl Good knowledge in frontend stack with Angular Build efficient, testable, and reusable modules with NodeJs Database knowledge with writing queries, joins, etc Hands on experience with unit testing frameworks such as jest DevOps supporting tools hands on experience – Git, K8, Docker, YAML, etc. Agile & Scrum knowledge Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Key Responsibilities: Prioritize and manage workload & issues effectively, ensuring critical issues are addressed promptly. Analyze complex technical problems, troubleshoot root causes, and implement effective solutions to prevent recurrence. Collaborate with cross-functional teams, including developers, system administrators, and project managers, to escalate and resolve issues efficiently. Troubleshoot and debug software problems. Design, develop, and maintain web applications using Angular, Perl, and Node.js. Manage and optimize PostgreSQL databases, ensuring data integrity and performance. Support and improve deployment workflows using Git, Docker, and Kubernetes. Write clean, efficient, and well-documented code following best practices. Contribute to technical discussions and code reviews. Roles and Responsibilities Qualifications: 2+ years experience B.E., B.Tech, M.Tech, MCA, M.SC. or equivalent Telecom & Monitoring domain knowledge (Preferred) Technical Skills: Technologies knowledge required: Angular, NodeJs, Perl, Posgres Strong knowledge in Javascript Good understanding & hands-on experience of NodeJs, Perl Good knowledge in frontend stack with Angular Build efficient, testable, and reusable modules with NodeJs Database knowledge with writing queries, joins, etc Hands on experience with unit testing frameworks such as jest DevOps supporting tools hands on experience – Git, K8, Docker, YAML, etc. Agile & Scrum knowledge Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. Key Responsibilities: Prioritize and manage workload & issues effectively, ensuring critical issues are addressed promptly. Analyze complex technical problems, troubleshoot root causes, and implement effective solutions to prevent recurrence. Collaborate with cross-functional teams, including developers, system administrators, and project managers, to escalate and resolve issues efficiently. Troubleshoot and debug software problems. Design, develop, and maintain web applications using Angular, Perl, and Node.js. Manage and optimize PostgreSQL databases, ensuring data integrity and performance. Support and improve deployment workflows using Git, Docker, and Kubernetes. Write clean, efficient, and well-documented code following best practices. Contribute to technical discussions and code reviews.