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1.0 - 6.0 years
1 - 4 Lacs
Noida
Work from Office
Req ID: 326207 We are currently seeking a Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Posted 6 days ago
1.0 - 6.0 years
3 - 5 Lacs
Noida
Work from Office
Req ID: 322278 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Posted 6 days ago
1.0 - 6.0 years
9 - 14 Lacs
Bengaluru
Work from Office
Req ID: 326205 We are currently seeking a Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Posted 6 days ago
1.0 - 3.0 years
5 - 6 Lacs
Kolhapur
Work from Office
Territory Manager -Prepaid-Hupari-SMH Zone: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleTerritory Sales Manager Mass Retail DesignationTerritory Sales Manager Job Code FunctionD2C Sub-FunctionMass Retail Location Level/GradeSenior Executive Position Description The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for D2C mass retail. Organizational Relationship Reporting ToRegional Mass Retail Head (~ Zonal / Area Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly6 to 7 Indirectly6 to 7 Key Responsibilities & Accountabilities 1. Sales Management: Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory. Optimize the sales and distribution network to enhance market penetration of the business. Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets. Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets. 2. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met. Lead timely closure of service request loops & intervene and handle complaints in case of escalations. 3. Stakeholder Management: Manage & expand channel / distributor network through incentives and seamless grievance redressal. Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business. Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions. Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management. 4. People Management Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service. Manage the team responsible for installing, servicing, and repairing structures and major components. Anchor trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience2+ years of experience in sales preferably Telecom / FMCG Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalUrban / Rural Promoters & Channel Partners Skills and Competencies Technical CompetenciesProficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
Posted 6 days ago
10.0 - 20.0 years
25 - 27 Lacs
Thane
Work from Office
Key Responsibilities : Own and drive P&L for business operations Lead large-scale, high-performance delivery teams Align operations with strategic business goals and growth plans Optimize resource allocation and delivery processes Collaborate with cross-functional teams including Sales and Marketing Ensure client satisfaction, compliance, and operational excellence Contribute to innovation and best practice adoption across programs Preferred Profile: Strong background in BPO/Contact Centre operations Proven leadership in managing large teams and global clients Experience in the Telecom domain is preferred Excellent client engagement, stakeholder management, and analytical skills If this opportunity aligns with your background, or if you know someone who may be a great fit, please share the resume. Contact: ujjainee@winningedge.life
Posted 6 days ago
7.0 - 10.0 years
4 - 4 Lacs
Ernakulam
Work from Office
• Give reports and feedback to management • Communicate company policies /decisions to the team & ensure that they are followed • Audit quality of output for projects undertaken • Establish, maintain and improve customer relations
Posted 6 days ago
3.0 - 8.0 years
4 - 9 Lacs
Gurugram
Work from Office
Role : Telecom Engineer with NICE inContact Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: Bachelor degree in Engg. 4 + years overall experience. Mist have exp in NICE inContact CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on jobrelated qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
Posted 6 days ago
4.0 - 9.0 years
5 - 6 Lacs
Kolhapur
Work from Office
Territory Manager -Prepaid-Phaltan -SMH Zone: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleTerritory Sales Manager Mass Retail DesignationTerritory Sales Manager Job Code FunctionD2C Sub-FunctionMass Retail Location Level/GradeSenior Executive Position Description The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for D2C mass retail. Organizational Relationship Reporting ToRegional Mass Retail Head (~ Zonal / Area Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly6 to 7 Indirectly6 to 7 Key Responsibilities & Accountabilities 1. Sales Management: Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory. Optimize the sales and distribution network to enhance market penetration of the business. Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets. Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets. 2. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met. Lead timely closure of service request loops & intervene and handle complaints in case of escalations. 3. Stakeholder Management: Manage & expand channel / distributor network through incentives and seamless grievance redressal. Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business. Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions. Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management. 4. People Management Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service. Manage the team responsible for installing, servicing, and repairing structures and major components. Anchor trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience2+ years of experience in sales preferably Telecom / FMCG Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalUrban / Rural Promoters & Channel Partners Skills and Competencies Technical CompetenciesProficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
Posted 6 days ago
3.0 - 5.0 years
5 - 8 Lacs
Kolhapur
Work from Office
Territory Manager -Prepaid-Kolhapur-SMH Zone: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleTerritory Sales Manager Mass Retail DesignationTerritory Sales Manager Job Code FunctionD2C Sub-FunctionMass Retail Location Level/GradeSenior Executive Position Description The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for D2C mass retail. Organizational Relationship Reporting ToRegional Mass Retail Head (~ Zonal / Area Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly6 to 7 Indirectly6 to 7 Key Responsibilities & Accountabilities Sales Management: Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory. Optimize the sales and distribution network to enhance market penetration of the business. Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets. Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met. Lead timely closure of service request loops & intervene and handle complaints in case of escalations. Stakeholder Management: Manage & expand channel / distributor network through incentives and seamless grievance redressal. Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business. Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions. Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management. People Management Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service. Manage the team responsible for installing, servicing, and repairing structures and major components. Anchor trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience2+ years of experience in sales preferably Telecom / FMCG Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalUrban / Rural Promoters & Channel Partners Skills and Competencies Technical CompetenciesProficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
Posted 6 days ago
4.0 - 9.0 years
5 - 6 Lacs
Kolhapur
Work from Office
Territory Manager -Satar-SMH Zone: #BAL JOB DESCRIPTION Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance. We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Heres what you will get to experience as an Airtel employee: Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond. Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences. So come join us, and #BeLimitless. Because you are. Job Details Job TitleTerritory Sales Manager Mass Retail DesignationTerritory Sales Manager Job Code FunctionD2C Sub-FunctionMass Retail Location Level/GradeSenior Executive Position Description The purpose of this role is to be at the frontline of the business for an entire territory with the responsibility of driving sales and end-to-end customer service. The role demands a manager who can increase market share, revenue and execute the GTM strategy. Also, the role requires to engage with channel partners & foster business relationships to enhance business for D2C mass retail. Organizational Relationship Reporting ToRegional Mass Retail Head (~ Zonal / Area Manager) Total number of employees supervised by you DIRECTLY or INDIRECTLY ManagerialIndividual Contributors Directly6 to 7 Indirectly6 to 7 Key Responsibilities & Accountabilities 1. Sales Management: Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory. Optimize the sales and distribution network to enhance market penetration of the business. Strengthen the distribution ecosystem by increasing BTL activities in areas of operation, effective coverage, and transacting outlets. Ensure brand visibility through organized go-to market merchandising activities to achieve tertiary recharge sales & gross prepaid targets. 2. Customer Experience: Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution. Ensure compliance with policies and processes by the channel partners and ensure customer SLAs are met. Lead timely closure of service request loops & intervene and handle complaints in case of escalations. 3. Stakeholder Management: Manage & expand channel / distributor network through incentives and seamless grievance redressal. Form partnerships and train partners on product features / sales techniques / market positioning to strengthen the mass retail business. Effectively implement active relationship management programs & negotiate agreements with partners to ensure mutually beneficial terms and conditions. Maintain industry best practices to enhance the efficiency and competitiveness of services. Collect feedback and generate regular reports for improved management. 4. People Management Lead the territory team and update their knowledge base to cater to the organizational need. Coordinate between mass retail Zonal / Area managers of sales and service. Manage the team responsible for installing, servicing, and repairing structures and major components. Anchor trainings as required for team member development. Own and manage a strong people connects at all levels across the organization. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies. Knowledge, Certifications and Experience Education QualificationFull time graduate degree, MBA / PGDM (optional) Total Experience2+ years of experience in sales preferably Telecom / FMCG Key Interactions Internal / External Stakeholders (Internal means External to the department and internal to the organization; External means External to the organization) InternalZonal / Area Sales Managers & Field Sales Executives ExternalUrban / Rural Promoters & Channel Partners Skills and Competencies Technical CompetenciesProficiency in sales and marketing techniques Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook
Posted 6 days ago
0.0 - 4.0 years
3 - 5 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International voice Process Work Location: Bangalore CTC Details: Graduate Freshers - Upto 4lpa/ UG/Grads Experienced - 7lpa Shift Timings: US Rotational Shifts Qualifications: Graduates Only. Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. Only Customer Service Experience. International Voice Back ground preferred.
Posted 6 days ago
0.0 - 2.0 years
3 - 7 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
Greetings from Rivera Manpower Services . We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: ABHISHEK 9164462369 [HIDDEN TEXT] (Please send us a message on WhatsApp in case the numbers are busy). NOTE: Provisional degree certificate and PANCARD (hard copy) mandatory. Job Details Process: International voice Process Work Location: Bangalore CTC Details: Graduate Freshers - Upto 4lpa/ UG/Grads Experienced - 7lpa Shift Timings: US Rotational Shifts Qualifications: Graduates Only. Roles and Responsibilities Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing. Desired Candidate Profile * Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Back ground preferred.
Posted 6 days ago
2.0 - 5.0 years
1 - 1 Lacs
Howrah, West Bengal, India
On-site
Description We are seeking a motivated Telecaller to join our team in India. The ideal candidate will have a strong background in telecalling or sales, with the ability to connect with clients and promote our products effectively. Responsibilities Conduct outbound calls to prospective clients and follow up on leads. Provide information about products and services to potential customers. Maintain accurate records of all interactions with customers and update the database accordingly. Achieve monthly sales targets and contribute to team goals. Handle customer inquiries and resolve issues effectively and efficiently. Skills and Qualifications 2-5 years of experience in telecalling or sales role Excellent communication skills in English and local languages Strong persuasive skills and ability to negotiate Proficient in using CRM software and MS Office Suite Ability to work in a target-driven environment Good listening skills and a customer-oriented approach
Posted 6 days ago
0.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Role: UK Voice Process (Customer Support) Required: Min. 1 Year' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics, Excellent communication Freshers can also apply... CTC: Up to 2.75 -3 LPA Qualification: Only Non-Tech Graduates Location: Bangalore Work from office Shifts: UK 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners
Posted 1 week ago
2.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Long Description 2-3 years or more experience of successfully implementing Anaplan solutions and as an Architect on at least 2 Anaplan implementation projects. Total 5+ years of experience in related technologies. Domain experience in Telecom/Contract Management would be preferred. Anaplan certification of L1, L2, L3 and Solution Architect (Mandatory) certified. Understand clients’ business planning & performance management processes and related business requirements. Should provide meaningful observations on performance improvements, formula re-writing, troubleshooting and analyzing the problems and its related impacts within and across models. Hands-on in Anaplan New UX, ALM, Anaplan Connect, API’s. Guide and mentor other team members throughout the implementation process. Serve as the architectural SME for large-scale connected planning solutions. Provide candid, meaningful feedback and progress updates in a timely manner to the Project Manager/Business Partner and team. Develop Anaplan model documentation. Participate and/or lead Data Integration and Migration Solutions. Participate and/or lead UAT testing and deployment. ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Anaplan. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 week ago
4.0 - 5.0 years
0 - 0 Lacs
Hyderabad
Work from Office
Job Title: Pre-Sales Engineer BSS MNO/MVNO Billing Platform Location: Madhapur, Hyderabad (Onsite) Experience: 4–5 Years Employment Type: Full-Time Job Summary: We are seeking an experienced and motivated Pre-Sales Engineer with a strong background in BSS solutions for MNOs/MVNOs , including billing, charging, CRM, and provisioning. You will work closely with sales, product, and engineering teams to deliver high-quality technical support during the sales cycle and ensure our solutions are well-positioned to meet client needs. Key Responsibilities: Collaborate with the sales team to understand customer requirements and propose appropriate BSS solutions for MNO/MVNO environments. Prepare and deliver compelling product demonstrations, presentations, and technical proposals tailored to client needs. Respond to RFPs, RFIs, and tenders with detailed solution descriptions and architecture overviews. Lead technical discussions and workshops with clients, including C-level stakeholders and solution architects. Assist in solution design, ensuring compliance with client requirements and telecom standards. Coordinate with internal product and development teams to align product capabilities with market demands. Provide feedback to product teams for roadmap planning based on market trends and customer feedback. Maintain an up-to-date knowledge of industry trends, competitive landscape, and emerging technologies in the telecom BSS domain. Required Skills and Qualifications: Bachelor's degree in Engineering, Computer Science, or a related field. 4–5 years of experience in a pre-sales or solution engineering role in the Telecom BSS domain , specifically working with MNOs or MVNOs . Strong knowledge of telecom billing systems (postpaid/prepaid), CRM, mediation, provisioning, and OSS/BSS integration. Excellent communication, presentation, and interpersonal skills. Experience responding to RFPs/RFIs and presenting technical solutions to both business and technical audiences. Ability to understand complex telecom environments and design scalable, high-availability BSS solutions. Exposure to industry standards (3GPP, TM Forum) is an added advantage. Preferred: Experience with cloud-native BSS platforms or digital BSS transformation projects. Hands-on experience with tools like Salesforce, Jira, Confluence, or other project collaboration tools. Certification in telecom technologies or pre-sales methodology (e.g., TOGAF, AWS, or similar) is a plus. What We Offer: Dynamic work environment with cutting-edge telecom solutions. Opportunity to work with global telecom operators and MVNOs. Competitive salary package and performance-based incentives. A collaborative and growth-oriented workplace culture.
Posted 1 week ago
0.0 - 5.0 years
1 - 2 Lacs
Chennai
Work from Office
Job description: Role : Telecom Support Designation: Executive & Senior Executive Languages Known: Good communication skills Work Location: Chennai One IT Park , Thoraipakkam. Qualification: Any graduate can be considered. Notice period: Immediate Joiners preferable. Interview Venue HEXAWARE TECHNOLOGIES/BPS; Chennai One IT Park, 2nd Building, 3rd Floor, 200 Feet Radial Rd, Thoraipakkam, Chennai 600043 Desired Candidate Profile: Experience in Telecom Domain. Should have experience in Router Configuration, Broadband Installation and Telecom Domain Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Should be able to communicate clearly, both written and in speech. Should be comfortable working for 5 days (24/7) with 2 days rotational offs. Fresher Not Eligible Rounds of Interviews: HR round Operations round Interested candidates please contact below number. Name - VIjay R Contact no - 9094617814
Posted 1 week ago
5.0 - 10.0 years
5 - 12 Lacs
Gurugram
Work from Office
Job Title: Sales and Marketing Manager Location: Gurgaon Job Description: We are looking for a passionate and result-driven individual with a proven track record in Sales and Marketing within the Telecom and Utilities sectors . The ideal candidate is a versatile professional eager to contribute across strategic sales, marketing initiatives, and key customer engagement efforts Preferred Industry Experience: Telecom, Utilities, Power, Smart Infrastructure, or related technology-driven sectors. Job Requirements: B.Tech in Engineering or related field is required. 5 - 10 years of relevant experience in Sales and Marketing roles, preferably in Telecom or Utilities domains Strong command of English (spoken and written) Exposure to Government/PSU clients, tendering process, or solution sales is a plus Key Responsibilities: Sales Management: Drive sales growth by developing and executing strategies to meet or exceed targets, specifically in Telecom and Utility solution segments Customer Engagement: Cultivate long-term relationships with clients in Telecom and Utility sectors, understanding their evolving needs and delivering tailored solutions Market & Competitor Analysis: Track industry trends, pricing dynamics, and competitor offerings to identify growth opportunities and inform business strategy Sales Coordination & Execution: Work closely with pre-sales, engineering, and supply chain teams to ensure seamless execution and customer satisfaction across projects Why Join Us: Opportunity to work on impactful, large-scale projects in Telecom and Utility transformation initiatives, contributing to smart infrastructure, connectivity, and digital transformation goals.
Posted 1 week ago
2.0 - 8.0 years
4 - 10 Lacs
Bengaluru
Work from Office
B.E. in Electronic & Communication Engineering or related field with a minimum of 60% aggregate 2 to 8 years of experience in VHDL coding for both RTL and test bench Proficient in digital design using FPGAs, preferably Xilinx FPGAs Familiar with FPGA design and verification flow Good in using Xilinxs Vivado Familiar with Vivado simulators Familiar with debug tools like Xilinx ILA Knowledge of telecom/networking domain protocols is an added advantage Experience in timing analysis Experience in RTL design for high-speed design Good communication skills Responsibilities : Develop and test FPGA designs for a variety of applications, including Ethernet MAC, Ethernet PHY, GMII, RGMII, AXI4-Stream, MDIO, I2C, DDR2/DDR3/DDR4, PCIe, SPI, FIFOs, and BRAM Write VHDL code for both RTL and test bench Work with digital design using FPGAs, preferably Xilinx FPGAs Follow the FPGA design and verification flow Use Xilinx's Vivado and Vivado simulators for design and simulation Use debug tools like Xilinx ILA Analyze timing for high-speed designs Collaborate with other engineers and team members to ensure the successful completion of projects Keep up-to-date with new technologies and techniques in the field of FPGA design
Posted 1 week ago
4.0 - 5.0 years
5 - 10 Lacs
Bengaluru
Work from Office
Role & responsibilities: 1. Experience in Inward Inspection of Electro-Mechanical Components in Telecom/Electronics Industry. 2. Supervising Repairs in Mechanical Workshop (Milling, Lathe and related Activities) 3. Data Entry in ERP Tools 4. Working Familiarity with 2D M-CAD Tools (ACAD preferred). 5. Working Experience in reading and interpreting Mechanical Drawings. 6. Supervising Transport Packing Activities Preferred candidate profile: B.E. (Mech. Engg.), M.E/M. Tech (Manufacturing Engg.) Location: Bangalore Extendable Contract employment.
Posted 1 week ago
9.0 - 14.0 years
9 - 15 Lacs
Pune
Work from Office
Profile Summary Who are we? - We are a Telecom management/ consultant company - falling in the Telecom Expense Management category. For the last 23 years, we are uniquely placed in this industry with many Forture 500 companies as our customers, providing them with a range of services including Audit and Optimisation, Inventory management, Contract Management, Invoice Management and Cost reduction. What is the Team profile: The team consists of a close knit amalgamation of Engineers, CA's and MBA's working on the Techno-Commerical and Techno-Financial aspects of Telecom management. The profile requires good analytical skills and a fair understanding of how Telecom works (not the hardcore technical stuff, but the financials and the business side of it.) What's in it for you? Comprehensive and competitive benefits plan A range of wellness activities and employee assistance programs An employer that values all aspects of Diversity and respects every individuals story So, if you have a knack for finding solutions by analysing all possible aspects, if you can work an an individual contributor but also can work in small teams and if you want to become a member of our global team of thinkers, innovators, dreamers and doers then please read the detailed job description below and apply. Things to consider before applying Work from office only (no hybrid nor work from home option available) Small team size 18 months commitment 12 PM to 9:30PM work timings only. Roles and Responsibilities Develop and maintain an accurate telecom inventory of voice/data circuits - identify and execute on cost reduction opportunities Interface directly with customers, vendors and account managers as necessary to acquire customer contacts, vendor contracts, client business needs and requirements and documentation necessary for compliance and overall location and inventory management Audit telecommunications services against provisioning orders and log disputes directly with suppliers. Audit invoices for credits and cost avoidance opportunities Reconcile telecom inventory to invoices, including the identification of new inventory or changes in the monthly recurring services. Resolve billing problems with the various suppliers and track these problems through closure. Desired Candidate Profile Understanding of Telecom services. Ability to change and adapt to new processes. Ability to work independently with minimal supervision. Preferentially having working knowledge of telecom carrier billing systems, long distance rate structures, telecom contracts and data network components and pricing. Attention to detail required. Must be able to organise and handle several tasks simultaneously. Demonstrated ability to use a Microsoft Windows based computer, Microsoft Office (Outlook, Word, Excel, PowerPoint), and use a web browser to access information and tools. Individual must be a team oriented and customer service focused with excellent communication skills and an ability to interact with a wide range of associates (individual contributors to executive management associates). Strong communication skills in verbal and written form. Good to know IQTelcom is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or other characteristics
Posted 1 week ago
5.0 - 10.0 years
13 - 17 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Architectural Leadership: Establish architectural excellence, ensuring B2C mobile application architectures that utilize React Native, React.js, and Python for maintainability, reusability, and scalability. Implement rigorous security frameworks for healthcare applications, ensuring compliance with OWASP Top 10. Architect Azure-native applications, leveraging extensive knowledge of Azure services to enhance application security and performance. Develop robust data architecture supporting both transactional and analytical needs using SQL and NoSQL databases. Strong understanding of Cloud Services spanning across network, security, Kubernetes, databases, and AI services. Must have implemented micro-services architecture Must have worked on multi-tenant architecture Performance Optimization: Apply advanced optimization techniques throughout the application stack, enhancing user experience across diverse network conditions with techniques like client-side rendering. Optimize applications for various devices and environments, meeting stringent accessibility standards. Must have worked on applications supporting at least 10,000 concurrent users Technical Guidance & Mentorship: Lead and mentor front-end developers, promoting high standards in code quality and architectural practices. Conduct code reviews and lead technical discussions to translate client needs into actionable development objectives. Must have configured rules on tools like Sonarqube to ensure code quality standards. Provide hands-on coding assistance and problem-solving support to teams as needed. Implement and manage continuous monitoring and automation of cloud infrastructure to optimize performance and cost. Data Integration: Ensure seamless integration between front-end components and back-end services, maintaining secure and consistent data flow (RESTful APIs, GraphQL). Must have: Proven experience as a full stack developer or application architect. Must have worked on Javascript (ReactJs, Typescript, etc) and Python Demonstrated experience in mobile app development for both Android and iOS platforms. Extensive experience with Microsoft Azure, including Azure Active Directory and Azure DevOps. Strong focus on usage of management tools such as Jira. Excellent at documenting architecture diagrams and logging decisions to align large tech teams. Ability to present and defend the architecture to prospective clients. Must have designed and implemented multi-tenant solutions with SSO integrations Strong leadership skills with the ability to mentor teams, coupled with excellent interpersonal and presentation capabilities. Track record of enforcing best practices in creating scalable, responsive, and secure applications. Strong decision-making and problem-solving skills, with a focus on ensuring data security and privacy Requirements Preferred Qualifications: Prior experience working in Utility or Telecom IT Projects Experience would be an asset. Experience with Geo server, Open Layers, working with Geospatial Data Knowledge of additional cloud services (AWS, Google Cloud) for scalable hosting. Education: Bachelors or Masters degree in Computer Science Engineering, or related field. Experience: React: 8 years (Preferred) Total work: 10 years (Preferred) Python: 5 years (Preferred) Work Location: Bangalore
Posted 1 week ago
3.0 - 8.0 years
25 - 30 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
10+ years of experience in Object-Oriented Analysis, Design and Development using Java/J2EE Experience in Cloud native technologies (micro services) Experience using Agile development process Experience using Kubernetes and Docker based framework Experience with networking protocol or networking software development. Ability and exposure to work directly from specification like IETF RFCs and 3GPPP TSs. Multi-threaded and Multi-processor Application Design on Linux platform Experience developing highly concurrent/high throughput software Experience developing highly available/redundant software Ability to multi-task and handle changing priorities. Experience in deploying software in large telecom environment. Experience with standard development tools is required. Knowledge of software development methodology, build tools and product life cycle. Excellent team skills, can-do attitude, focus on quality and drive to make a difference in a dynamic, fast paced organization. Knowledge and/or experience in one or more of the following is preferred: Network Programming, TCP/IP, SCTP/IP, IP multimedia Subsystem (IMS) and LTE Network Performance Monitoring Ability to work with geographically dispersed teams Working experience in following technologies are preferred: Java/J2EE, XML, REST, Oracle JET (OJET), Oracle DB, MySQL DB, Perl Scripts, Linux, Bash scripting, RPMs, Web Services, Docker, Kubernetes, Microservices, Spring Boot, Micronaut, Ansible, Puppet, Chef, IoT, Cloud, NFV Main Responsibilities: Design, develop, and test Oracle 5G application software using cloud native principles and Java/J2EE on Linux platform. Provide technical leadership to offshore development team. Review escalated field issues. Review and write root-cause analysis documents for field issues if necessary. Participate in software design and design discussions to improve the software performance, maintainability, serviceability, and reliability
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
Noida
Work from Office
Who We Are At Digitology Infotech, we are an AI enabled programming, advanced software development, telecom software, healthtech, ecommerce, education and learning management system startup company. We are dedicated to using cutting-edge technology to provide innovative solutions to our clients. Our team is made up of passionate and talented individuals who are committed to making a difference in the world.
Posted 1 week ago
3.0 - 7.0 years
13 - 18 Lacs
Gurugram
Work from Office
Education Qualification Essential : BE/ B Tech/M Tech in Computer Science/ Electronics & Communication / Electrical Engineering with 2-4 years of experience in relevant Tech Industry - wireless & telecom, software, semiconductors, digital/ IT with patent searching, analysis & prosecution experience. (from UGC/AICTE approved college/institute) Desirable/ pref .: Registered patent agent Work Experience a) Minimum of 3-6 years working with Intellectual Property b) 1. Should have experience in patent search databases such as Derwent Innovation, Orbit, etc. and on various analytics methodologies (novelty search, FTO, invalidation, technology search) and patent classification, SEP standards & related infringement analysis. 2. Candidate should have experience in retrieving legal/ prosecution related information from different Patent office s websites (such as USPTO PAIR and EP Register). c) Proficiency in SEP analysis in the field of Telecom architectures (WiFi, Bluetooth, 4G, 5G, LTE etc), wireless charging and audio/video technologies. d) Experience in Electric Vehicle hardware/software, Vehicular wireless communication systems, vehicular software architecture, connected cars, Battery system, ADAS, Telematics, Vehicle charging system, ECU, Digital applications etc. e) Preferably from Telecom/ Digital/ IT industry with IP experience Key Responsibilities 1. To educate, motivate engineers on creation and protection of intellectual property 2. To conduct ideation workshops and coordinate with various business functions for new idea generation/ submission 3. To work closely with R&D engineers to review ideas and enhance the IDF conversion rate to patents 4. To evaluate ideas for patentability and to identify/draft key features for patent protection 5. To perform relevant patent study with respect to patentability, Freedom to operate, Invalidation, State of art search and infringement on different technologies Competencies 1. Should have proficiency in Telecom architectures (WiFi, Bluetooth, 4G, 5G, LTE etc), wireless charging and audio/video technologies. 2. Should have good understanding of patent classifications, standard & patent databases such as Derwent Innovation , Orbit, etc. and on various patent analytics methodologies. 3. Candidate should have proficiency in retrieving legal/ prosecution related information from different patent office s websites (such as USPTO PAIR and EP Register). 4. Should have ability to analyze data both quantitatively and/or qualitatively and present analysis reports to the R&D management with quality standard. 5. Should have good understanding of Indian Patenting system. 6. Should have attitude to proactively develop understanding of diverse technology areas apart from his / her technical background and strong interpersonal skills Other requirements 1. Knowledge of Japanese patent law would be an added advantage 2. Good understanding of Automobile technology would be an added advantage
Posted 1 week ago
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