2781 Telecom Jobs - Page 25

Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients. Educational Qualifications: Any graduation ,and MBA/PGDM Job Responsibilities: Role & responsibilities The position holder will be managing a team of 10-20 individuals Accurately plan, forecast, and achieve fortnightly, and monthly client retention and revenue targets from the assigned set of clients Build and manage productive, professional relationships with clients Hire, Train, and Retain your team. Formulate their development plan and ensure fulfillment of their training needs Ensure prompt resolution of client complaints Provide consultation to clients on digital marketing, recommend and offer digital marketing solutions Daily 2-4 in-person meetings (F2F) with clients onsite Skills Required: Team Management , Digital Business Development , Sales Strategy , Client Services , Key Account Relationships Candidate Attributes: Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry Should have managed at least a team of 10 sales professionals at least once. Excellent verbal and written communication and presentation skills MBA mandatory.

Key Responsibilities: Own and manage a portfolio of strategic enterprise accounts or large prospects. Drive end-to-end sales cycles, from lead generation and solution design to negotiation and deal closure. Develop and execute account plans to grow revenue and strengthen long-term relationships. Collaborate cross-functionally with product, marketing, legal, and delivery teams to meet client requirements. Conduct presentations, demos, and high-level discussions with C-level executives. Monitor market trends and competitor activity to identify new opportunities. Maintain accurate sales forecasting and pipeline management using CRM tools (e.g., Salesforce, HubSpot). Represent the company at industry events, conferences, and networking sessions. Mentor junior team members and contribute to strategic sales initiatives. Qualifications: Required: Bachelor's degree in Business, Marketing, or a related field (MBA preferred). 610 years of experience in enterprise sales, business development, or strategic account management. Proven track record of meeting or exceeding multi-million dollar sales targets in B2B environments. Experience negotiating large, complex deals and managing enterprise customer lifecycles. Strong communication, negotiation, and presentation skills. Preferred: Industry-specific experience (e.g., SaaS, telecom, enterprise software, consulting). Familiarity with enterprise procurement and legal processes. Experience working with cross-border or global enterprise clients. Proficiency in CRM tools and data-driven sales strategies.

You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Experience in Telecom will be an added advantage.,

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

Captive Unit hiring for Premium Voice Process. We are hiring UG/Gard freshers and experienced both can apply. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of customers via Chat primarily. Desired Candidate Profile Any UG/Grad - freshers and experienced both can apply. Perks and Benefits The maximum salary will go up to 5.5 LPA With In hand salary - upto 5.5 LPA + plus other perks Location - Gurgaon Need Good Communication Skills Contact- +91 92897 24868 (Dm me Ashish)

Roles and Responsibilities * Fresher can also apply * Package upto 10k to 35 k 12th or Graduate * Day Shift / 24*7 Shifts * Both Side cabs + Meals Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32

Yrs of exp- 8 to 12 yrs Location- Pune, Hyd, Chennai, Bangalore The Billing Domain is responsible for approx. 40 systems and applications across Billing, Mediation and Finance. The key Finance applications include Oracle BRM, Bottomline C-Series/PT-X, Barclaycard, Vesta, Braintree, PayPal, Speik and Equiniti Ice.Net. As a Finance Design Authority in Billing Domain, you will lead and own all aspects of Payment and Loan Management solutions from a Technical governance perspective. During the project delivery phase, you will work closely with Product Owners, Developers, Testers, and Business stakeholders as well liaising with 3rd party suppliers. Key Responsibilities Take lead in creation of key artefacts such as Payments architecture, roadmaps, strategies and communication plans. Use experience and expertise in Payments and Account Receivable to steer business on strategy and risks. Provide key inputs and subject matter expertise for projects during Design and Delivery. Design solutions for projects impacting Payments and Loan Management systems, ensuring that designs adhere to agreed design standards and methods. Produce Requirements Documents, High Level and Detailed Design documents, Input into Testing strategies and plans, and define or create Training material for each solution. Manage the solution design throughout the project lifecycle through to deployment, ensuring that any defects are identified and resolved throughout the process. Analyse and Resolve production issues by liaising with IT Operations L2/L3 teams. Provide support with PCI, FCA, SOX and Ofcom compliance as required. Assist with the transformation strategy for the Billing Domain in the Finance area, including engineering excellence and cost transformation . Support IT Operations with Operational stability and performance enhancements. Use experience to provide ROM estimates of cost and timescales for projects under early consideration. Support the Domain Head/Project Lead in assuring and challenging supplier work package technical scope and pricing keeping on top of the use of estimation model estimation tools as agreed with Supply Chain Management. Knowledge and experience 6-10 years of experience of delivering IT Solutions in a Multi-vendor delivery model in Finance and Payments domains. Hands-on experience of complex design and knowledge of PCI-DSS, BACS, Telecoms. Domain knowledge on Pre-paid, Post-paid Billing areas for ISP, Broadband, GSM, IPTV, GPRS service providers. Knowledge of working with and integrating to traditional and modern Payment Service Providers (PSPs) with Digital Channels, Retail and BSS services. High level knowledge of End to end BSS practices. Strong technical skills, Unix and PL/SQL. Product upgrade experience.

Assist with general maintenance tasks such as cleaning, repairing, and organizing workspaces. Support operations in different departments as needed, including but not limited to production, logistics, and administrative tasks. Operate basic machinery and equipment following safety protocols and guidelines. Handle physical tasks such as lifting, carrying, and moving materials or products. Participate in team meetings and collaborate with colleagues to accomplish goals efficiently. Follow instructions from supervisors and communicate effectively to ensure tasks are completed accurately and on time. Maintain inventory levels by monitoring stock and reporting shortages or discrepancies. Adhere to company policies and procedures regarding health, safety, and environmental regulations. Continuously seek opportunities for improvement and suggest innovative solutions to enhance productivity and efficiency. Perform other duties as assigned by management.

Sodexo Food Solutions India Pvt. Ltd. ces is looking for Telephone Technician to join our dynamic team and embark on a rewarding career journey. Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow - up tests. Assisting physicians during non - evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up - to - date with cardiological developments by attending conferences and participating in research projects

0px'> Who are we? In one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. What will your job look like? Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable. Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution. Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects. Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience. Represent/lead discussions related to product / application / modules / team (for example, leads technical design reviews). Establishes relationships with internal customers/partners All you need is... Total exp- 7 to 10 years Mandatory skills- Advance Java, Docker, JMeter, Kubernetes, NoSQL datastores, Knowledge in AAA technology, 3GPP standards and call flows, Telecom Core Network domain Job location- Pune & Gurgaon Requirements Gathering, Solution Design and Subject Matter Expert experience. Programming experience in including Java, JavaScript, Python, Shell, OSGi, Spring Boot, Angular, Kafka, Kafka Connect & Kafka Streams Strong knowledge of REST, SOAP, JSON, XML and other TCP/IP protocols Ability to work as the primary technical contact. Knowledge of security protocols such as TLS, IPSec and Frameworks such as OpenShift Knowledge of RDBMS and NoSQL datastores such as MongoDB, VoltDB, CouchDB, Elastic, Rocks DB, Cassandra Excellent analytical, communication (both oral and written), multi-tasking and organizational skills. Why you will love this job: The chance to serve as a specialist in software and technology. You will take an active role in technical mentoring within the team. We provide stellar benefits from health to dental to paid time off and parental leave!

We have an excellent opening for voice process with our major International BPO Clients for the location of Bangalore. Job Requirements. Qualification: Any graduate / undergraduate / Diploma Note: P.G. candidates (Professional) are not eligible for Bangalore. Position: Adviser / Executive - Customer Support (Voice Process) Work Location: Bangalore : 0 - 8 yrs of Pick and drop provided. 1. Undergraduate / Any Graduate (Preferably (0-4) years of international calling experience)* 2. Excellent Communication Skills* 3. 24/7 work environment (Night / Rotational Shifts)* 4. 5 days a week* 5. Weekly offs Saturdays and Sundays* 6. Age criteria - (18-40) years* If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee. Contact person: Aditya-9686682465 / 9686454871 / 9686454290 / 99000 24951

Position: Telecommunication Designer Contract: Contract Role. Design Preparation of drawings Preparation of specifications for procurement of equipment Develop detailed system design with diagrams and schematics. Selection of telecom equipment Develop bulk material listings Provide input for preparation of selected reports, weight, equipment list, function and fabrication / installation Coordination with other disciplines Professional responsibility We are recruiting a Telecommunication Designer to join one of our leading multinational clients and their expanding team. This position is based in Kochi and offers an excellent opportunity for experienced proposal management professionals in the Conventional Energy sector. Education: Diploma Total Years of Experience: 2 - 12 years. Skills /Area of Expertise: Design, CCTV, LAN & AutoCAD

About Us Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotels cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D-funded company with $60 million in ARR. Shift: Rotational shifts -24*7 Experience: 4-6+ years Overview: Please apply if you write and understand clean code using Python & Django The L3 Support Engineer acts as the highest level of technical escalation in the support organisation. You ll own the system reliability and platform integrity, engage with engineering for platform bugs and architecture feedback, and lead efforts to drive operational excellence at scale. Responsibilities: Own the resolution of mission-critical production issues. Lead RCA reviews and drive systemic improvements in architecture and processes. Identify performance bottlenecks and propose architectural changes. Assist in configuring and deploying patches, releases, and application updates to production environments. Serve as the SME (Subject Matter Expert) for production systems and integrations. Collaborate with Delivery, Product, and Engineering teams to influence system design and rollout strategies. Lead and mentor L1/L2 engineers on troubleshooting best practices. Write clean and maintainable code to support internal tools and scripts, primarily using Python and Django. Review and validate patch fixes, internal tooling scripts, and support automation code contributed by L1 and L2 engineers, ensuring quality, stability, and adherence to best practices. Automate recovery workflows and design support tools for proactive monitoring. Establish and improve SLAs, dashboards, alerting systems, and operational runbooks. Must Have Skills: 5+ years in backend development support, production support, or DevOps/SRE roles. Expert in Python, Django, SQL, Linux troubleshooting . Good understanding of HTML, CSS, JavaScript, and other web technologies. Experience with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Strong scripting/automation mindset (Bash/Python). Understanding of CI/CD, observability, and release workflows. Excellent communication, leadership, and incident command skills.

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as an Engineer - (IP & Txn - Multivendor - Switch, Router & DWDM). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. The skills you bring: Good knowledge in IP Networking Protocols like OSPF, MPLS, LDP, L2VPN, L3VPN, BFD. Understanding of Enterprise network, DIA services, GPON. Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). Experience in Microwave vendors ( Huawei, SIAE, NEC, ZTE) Optical / DWDM / ASON knowledge on Huawei IP Product/Vendor knowledge on Huawei/ Cisco (at least one). Good Communication & trouble-shooting skills. Degree within / Telecommunication Engineering / Computer Science /Computer Engineering 4-8 years of relevant experience. Scripting/Python knowledge would be an added advantage.

About this opportunity: We are currently seeking a talented and dedicated individual to join our Ericsson team as an Engineer - (IP & Txn - Multivendor - Switch, Router & DWDM). This critical role belongs to our Managed Services department, directly contributing to our ongoing Ericsson Operations Engine projects. You will be at the forefront of tech-driven change, offering your specialist knowledge to guide the entire lifecycle of our projects. Whether we are in the Create, Sustain, or Evolve stages, your expertise will pave the way forward in your domain. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. The skills you bring: Good knowledge in IP Networking Protocols like OSPF, MPLS, LDP, L2VPN, L3VPN, BFD. Understanding of Enterprise network, DIA services, GPON. Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces). Experience in Microwave vendors ( Huawei, SIAE, NEC, ZTE) Optical / DWDM / ASON knowledge on Huawei IP Product/Vendor knowledge on Huawei/ Cisco (at least one). Good Communication & trouble-shooting skills. Degree within / Telecommunication Engineering / Computer Science /Computer Engineering 4-8 years of relevant experience. Scripting/Python knowledge would be an added advantage.

About this opportunity: We are looking for an Engineer who is responsible for Alarm analysis, Operation-maintenance, trouble-shooting & Change Request Implementation on IP nodes (like Routers ,switches ,firewalls, load balancers and security gateways etc). Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer / L2 Teams. Fault management on all routers and switches equipment and follow up with support in case of raised cases. What you will do: Actively Supervising of ITSM Ticket queues to maintain MTTR. Analytical skills like logical thinking, Problem solving & handling assignments are mandatory. Identify root cause of P0/P1/P2/P3/P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA). First point of contact for support of any alarm/event/KPI related issues. Close Collaboration with Field Team for all field activities (Hardware failures, Node unreachable etc.). Ensure timely restoration of Services maintain MTTR for good customer experience & high Service availability to maintain Service Level Agreement (SLA). Proactive involvement to detect possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function. Node health checks and backups & trouble-shoot the deviation identified. Sharing details for MIR & CSR to respective teams. End to End Network Understanding. 3PP/OEM handling, Problem management support, Data Analytics, Customer Governance Handling. You will bring: Good knowledge in IP Networking Protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP. IP Security protocols- IPSEC, GRE, VPN, CGNat. CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN. Telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good Communication & trouble-shooting skills. 3-7 years of relevant in IP Domain Degree within / Telecommunication Engineering / Computer Science /Computer Engineering

Hiring strong CS/IT Graduates to be part of a young and leading Enterprise SaaS Product Company that s redefining the Loyalty domain. At Loyalty Juggernaut, we re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY , our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem. Visit www.lji.io to know more about us. As a Product Engineer, you will own the end-to-end software development lifecycle involving technical design, Implementation, Deployment, Support and Optimizing software solutions. Yours Collaborate with the Business teams, Product teams and Clients to understand business scenarios and customer pain points Tackle complex technical challenges and build highly functional cutting-edge product features Own the complete product delivery across the full tech stack Continuously improving product performance and user experience To be successful in this role, you should be a meritorious student from a college of repute and have Bachelor's/Master's degree in CS/IT Engineering, class of 2025 Min. 7 CGPA score with no backlogs Excellent programming skills either in Java or Python Strong academic performance in data structures and algorithms Demonstratable programming and application skills in academic projects - Java/Python/Rest APIs/PostgreSQL/similar Confident communication skills Our Tech Stack: Java(Springboot) Python(Django) PostgreSQL AI/ML REST, web services Angular, Javascript, HTML Jenkins, Maven, Git, Ansible AWS While we encourage eligible candidates to apply, this role requires more than just theoretical knowledge. If you are limited to academic or conceptual understanding without practical application, this may not be the right fit.

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. As a lead engineer, you serve as the technical anchor for the engineering team that supports a product. You create, own and are responsible for the application architecture that best serves the product in its functional and non-functional needs. You identify and drive architectural changes to accelerate feature development or improve the quality of service (or both). You have deep and broad engineering skills and are capable of standing up an architecture in its whole on your own, but you choose to influence a wider team by acting as a force multiplier. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Lead Engineer, youll take the lead as you Use your technology acumen to apply and maintain knowledge of current and emerging technologies within specialized area(s) of the technology domain. Evaluate new technologies and participates in decision-making, accounting for several factors such as viability within Targets technical environment, maintainability, and cost of ownership. Initiate and execute research and proof-of-concept activities for new technologies. Lead or set strategy for testing and debugging at the platform or enterprise level. In complex and unstructured situations, serve as an expert resource to create and improve standards and best practices to ensure high-performance, scalable, repeatable, and secure deliverables. Lead the design, lifecycle management, and total cost of ownership of services. Provide the team with thought leadership to promote re-use and develop consistent, scalable patterns. Participate in planning services that have enterprise impact. Provide suggestions for handling routine and moderately complex technical problems, escalating issues when appropriate. Gather information, data, and input from a wide variety of sources; identify additional resources when appropriate, engage with appropriate stakeholders, and conduct in-depth analysis of information. Provide suggestions for handling routine and moderately complex technical problems, escalating issues when appropriate. Develop plans and schedules, estimate resource requirements, and define milestones and deliverables. Monitor workflow and risks; play a leadership role in mitigating risks and removing obstacles. Lead and participate in complex construction, automation, and implementation activities, ensuring successful implementation with architectural and operational requirements met. Establish new standards and best practices to monitor, test, automate, and maintain IT components or systems. Serve as an expert resource in disaster recovery and disaster recovery planning. Stay current with Targets technical capabilities, infrastructure, and technical environment. Develop fully attributed data models, including logical, physical, and canonical. Influence data standards, policies, and procedures. Install, configure, and/or tune data management solutions with minimal guidance. Monitor data management solution(s) and identify optimization opportunities. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. About you: 4 year degree or equivalent experience. 7+ years of software development experience with at least one full cycle implementation. Demonstrates strong domain-specific knowledge regarding Targets technology capabilities, and key competitors products and differentiating features. Demonstrates broad and deep expertise in multiple computer languages and frameworks (e.g., open source). Designs, develops, and approves end-to-end functionality of a product line, platform, or infrastructure. Communicates and coordinates with project team, partners, and stakeholders. Demonstrates expertise in analysis and optimization of systems capacity, performance, and operational health. Understands and develops solutions to foster data lifecycle management. Maintains deep technical knowledge within areas of expertise. Stays current with new and evolving technologies via formal training and self-directed education. Experience in building highly scalable distributed systems. Lead a team in designing, developing, deploying and managing Large scale Data Platforms . Expertise in open source or cloud based Big data platforms. Demonstrates expertise in optimization of systems and analysis in capacity, performance, and scalability aspects . Proven record of delivering solutions and operations on complex infrastructure or platform as a service. Ability to influence large user base and stakeholders around strategic initiatives, including tech debt and migrations. Experience in driving Automation, Process improvements and Observability workstreams.

In this role, you will work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Quality Engineer/tester work with client and IBM stakeholders to identify various business controls for client and work with respective IBM and client to ensure successful implementation of controls identified. Your primary responsibilities include: Software Tester at AT&T for BGWIOT - Microservices and Databricks;Production Support Analyze test specifications and convert them into Manual/Auto Test Cases. Identify the initial setup, input data, appropriate steps, and the expected response in the manual test cases. Conduct sanity testing of the application based on user requirements. Involve in writing test cases based on the user stories. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Hands-on experience on API testing using POSTMAN/SOAP-UI,ELT testing with Databricks and MySQL Expertise in Test management, data management, defect management and hands-on exp on Agile methodology including tools like JIRA, ADO, iTrack Sound knowledge on Telecom Domain and billing system. Hands-on experiences on handling production support especially the reporting system. Experience on Kubernetes for validation and analysis of logs/data Preferred technical and professional experience Automation testing using TOSCA. Experience on writing complex SQL queries. Support, coordination, and responsibility of the testing activities across shores.

Candidate having experience for 0 to 5 year in financial sector, telecom sector, retail & real estate sector. Roles & Responsibility 1. Key responsibility would be to generate sales & market penetration. 2. Qualification :- Bachelor degree in any discipline preferably MBA in sales/marketing. 3. Location :- Lucknow & Eastern U.P

Job Title: Data Scientist - GenAI & AWSLocation-Bangalore / Pune / Hyderabad / Noida / Mumbbai / ChennaiPosition Summary: Seeking a Data Scientist with expertise in leveraging Embedding Model and LLM for advanced NLP applications The ideal candidate will bring hands-on experience with embedding techniques, LLM integration, and AI/ML workflows Should be well versed with traditional AI/ML modelsKey Responsibilities:Model Integration: Implement and optimize workflows using Embedding and LLM for NLP tasks, ensuring high accuracy and performance Data Analysis: Analyze structured and unstructured data to identify patterns, extract insights, and design AI-driven solutions for business use cases Performance Evaluation: Test and evaluate model performance, tuning workflows and prompts for maximum effectiveness Documentation & Reporting: Maintain detailed project documentation and communicate insights, findings, and recommendations to stakeholders Skills:Technical Skills: Proficiency in AWS Bedrock Embedding Model, LLM, and related AI/ML tools and libraries AI/ML Expertise: Strong understanding of NLP, embeddings, pattern recognition, prompt engineering and AI/ML ModelsProgramming: Skilled in Python and API integration for AI/ML workflows Soft Skills: Excellent analytical, communication, and problem-solving abilities, with a focus on collaboration and stakeholder engagement Domain: Telecom Networks (esp Network Performance Management)

Job Title: Technical Team LeadLocation: TechM Pune ShardaJob Title: Data Scientist - GenAI & AWSPosition Summary: Seeking a Data Scientist with expertise in leveraging Embedding Model and LLM for advanced NLP applications The ideal candidate will bring hands-on experience with embedding techniques, LLM integration, and AI/ML workflows Should be well versed with traditional AI/ML modelsKey Responsibilities:Model Integration: Implement and optimize workflows using Embedding and LLM for NLP tasks, ensuring high accuracy and performance Data Analysis: Analyze structured and unstructured data to identify patterns, extract insights, and design AI-driven solutions for business use cases Performance Evaluation: Test and evaluate model performance, tuning workflows and prompts for maximum effectiveness Documentation & Reporting: Maintain detailed project documentation and communicate insights, findings, and recommendations to stakeholders Skills:Technical Skills: Proficiency in AWS Bedrock Embedding Model, LLM, and related AI/ML tools and libraries AI/ML Expertise: Strong understanding of NLP, embeddings, pattern recognition, prompt engineering and AI/ML ModelsProgramming: Skilled in Python and API integration for AI/ML workflows Soft Skills: Excellent analytical, communication, and problem-solving abilities, with a focus on collaboration and stakeholder engagement Domain: Telecom Networks (esp Network Performance Management)

Roles and responsibilities: Drive the team on innovation & implementation, creating & reviewing architectural designs, mentoring the team, and honing its engineering skills. Guide team in creating technical specifications, prototypes, and presentations to communicate your ideas. Well-versed in emerging industry technologies & trends. The incumbent interviews and selects employees, maintains proper staffing levels, allocates resources, supervises teams daily operations, productivity, identifies areas for improvement, develops action plans to improve performance, develops teams technical and managerial expertise through on-the-job and formal training opportunities, enforces Company policies, takes necessary disciplinary action, evaluates individual performance for annual performance review, merit increases, promotions and other employment status changes, and conducts long-range planning for the team. Responsible for People Management activities like Skill management, advancement, promotion, and other status changes for employees under their supervision. Identify and manage Risks Coordinate the execution of strategic initiatives Participate in regular meetings with various stake holders, develops action plans to improve performance. Enforces Company policies, set the team culture and ensure the motivated work environment defining business and/or technical requirements, defining the projects scope and work schedules, estimating necessary resources, allocating capital and expense funding, and reconciling the actual expenses to estimates to keep the project within budget. Qualifications Required / Desired Skills Team Lead / People Manager Excellent communication skills Good power point and excel skills. Ability to multitask and keep deadlines. Impeccable managerial and interpersonal skills Proven track record of effectively interacting with senior management. Ability to work strategically and collaboratively across departments. Effective, versatile, and action-oriented Minimum Experience required: Minimum of 5-7-year experience in data insight/Science Minimum of 5 years experience in managing a team of at least 10. Must have experience with technical and People management responsibilities. Extensive experience in designing applications to work with data and processing data at scale. Working experience in Telecom Domain will be an added advantage Flexible to work in shift model. Strong SQL, Oracle, Mango DB skills and experience in production support /implementation Desired to have working knowledge of Cloud Migration projects. #DataEngineering Job ID R-64136 Date posted 07/11/2025

Roles and responsibilities: Drive the team on innovation & implementation, creating & reviewing architectural designs, mentoring the team, and honing its engineering skills. Guide team in creating technical specifications, prototypes, and presentations to communicate your ideas. Well-versed in emerging industry technologies & trends. The incumbent interviews and selects employees, maintains proper staffing levels, allocates resources, supervises teams daily operations, productivity, identifies areas for improvement, develops action plans to improve performance, develops teams technical and managerial expertise through on-the-job and formal training opportunities, enforces Company policies, takes necessary disciplinary action, evaluates individual performance for annual performance review, merit increases, promotions and other employment status changes, and conducts long-range planning for the team. Responsible for People Management activities like Skill management, advancement, promotion, and other status changes for employees under their supervision. Identify and manage Risks Coordinate the execution of strategic initiatives Participate in regular meetings with various stake holders, develops action plans to improve performance. Enforces Company policies, set the team culture and ensure the motivated work environment defining business and/or technical requirements, defining the projects scope and work schedules, estimating necessary resources, allocating capital and expense funding, and reconciling the actual expenses to estimates to keep the project within budget. Qualifications Required / Desired Skills Team Lead / People Manager Excellent communication skills Good power point and excel skills. Ability to multitask and keep deadlines. Impeccable managerial and interpersonal skills Proven track record of effectively interacting with senior management. Ability to work strategically and collaboratively across departments. Effective, versatile, and action-oriented Minimum Experience required: Minimum of 5-7-year experience in data insight/Science Minimum of 5 years experience in managing a team of at least 10. Must have experience with technical and People management responsibilities. Extensive experience in designing applications to work with data and processing data at scale. Working experience in Telecom Domain will be an added advantage Flexible to work in shift model. Strong SQL, Oracle, Mango DB skills and experience in production support /implementation Desired to have working knowledge of Cloud Migration projects. #DataEngineering Job ID R-64136-1 Date posted 07/11/2025

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You ll Do Customer Relationship & Technical Support Management Serve as the technical voice of the customer and advocate internally for client needs. Lead case reviews and regular account check-ins to discuss ticket trends, release readiness, and ongoing product improvements. Closely track and manage customer cases, ensuring adherence to SLAs and quick resolution of issues. Own and resolve client-specific platform issues without engineering intervention whenever possible. Provide proactive communication on product updates, best practices, and feature releases. Partner with Customer Success, Sales, and Services teams to align on strategy and deliver seamless support. Act as the primary escalation point and participate in critical bridge calls and incident response. Contact Center Expertise Support Voice and Non-Voice Contact Center solutions such as Genesys Engage, Amazon Connect, Cisco Webex CC, RingCentral, Nice CXone, Talkdesk, Vonage, and Avaya. Demonstrate hands-on knowledge of voice protocols (TCP/IP, SIP, RTP, SRTP, WebRTC), CTI, IVR, SBC, dialers, VOIP, DID, and carrier integrations. Utilize tools like Wireshark for traffic analysis and troubleshooting of SIP/VoIP-related issues. Support integrations with UCaaS, CPaaS platforms, and tools like MS Teams. Operational Excellence Prepare and present internal reports highlighting customer health scores, account risks, and mitigation strategies. Collaborate with Product and Engineering teams to debug and resolve complex issues, ensuring a high standard of service delivery. Plan and support high-impact customer events, implementations, and release go-lives. Product Adoption & Advisory Design and configure Sprinklr platform solutions based on best practices tailored to client-specific needs. Provide strategic consulting during all phases of project implementation and long-term platform adoption. Educate clients on maximizing platform value through regular insights, knowledge sharing, and optimization suggestions. What Makes You Qualified Fluency in English and Portuguese is mandatory. 2+ years of experience in telecom, call center integration, or VoIP with direct hands-on exposure to SIP protocol and RTP packet management. 3+ years in enterprise customer support, technical account management, or SaaS account management, preferably in a B2B environment. Experience supporting or deploying Contact Center and UCaaS/CPaaS applications across global clients. Hands-on knowledge of Salesforce Service Cloud , customer portals, and CRM systems. Strong understanding of Voice/Video protocols and networking tools like Wireshark. Exceptional communication, analytical, and problem-solving skills. Demonstrated ability to build trusted relationships with executive-level stakeholders and cross-functional teams. Comfortable working across U.S. and LATAM time zones, with occasional weekend support as required. Bachelor s degree in Engineering, Computer Science, or equivalent practical experience. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.