2776 Telecom Jobs - Page 2

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Heal th Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for sales of various SBI Card products in an assigned geography, usually 2-5 regions comprising of 80-200 branches of an SBI Circle, through a large team of 100-200 NFTEs spread across branches and various other points of sales identified by the bank relationships. Role Accountability Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives Maintain good working relationships at local level with stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service Drive execution of special segment/product/program focused campaigns in assigned geography Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels across assigned geography Responsible for hiring and performance management of NFTEs in assigned area Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings Attend Region/Module P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared Conduct periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities Drive adoption of New Digital Initiatives in assigned areas by ensuring timely knowledge cascade and requisite trainings for the staff Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups Drive periodic team connects/reviews cadence, conducting regular visits to Local Offices of Partner Banks to ensure the same Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks) Manage PSA relationships, premises and associated costs along with relevant SOPs Ensure team members and internal processes comply with all regulatory and business compliance guidelines Measures of Success MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing % Shikhar /Pratham Leads Conversion % Voice of Customers Process adherence as per MOU Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks Technical Skills / Experience / Certifications Awareness of credit card industry landscape Understanding of P&L and impact of various metrics/parameters on the bottom-line Competencies critical to the role People Management Planning & Organizing Customer Orientation Relationship Management Result Orientation Qualification Graduate in any discipline, post graduate preferred Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose RSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads originating from various digital journeys. The team span under this role would be a group of ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back-end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front-line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required. Role Accountability MOU Achievement Deliver new accounts Responsible for sales of Premium Cards with segmented focus to build up portfolio Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle Drive full digital journey penetration in sourcing including digital KYC Close monitoring of Sourcing Mix, Right product to be sold as per business directives Responsible for driving a team of FTEs to achieve their KRAs Sales Distribution Point Management - Organized, Unorganized Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem Quality of man power (grooming standards) has to be as per the requirement of the Point of Sale Ensure diligent daily visit report (DVR) upload by ASMs in system; better engagement with NFTE Regular Visits to meet Cobrand Partners across products to improvise partner alignment to boost sales Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and unorganized channels Review high cost, low productivity paid distribution points; evaluate timely closure to save cost Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues Tele Sales Centers RSM managing a call center has prime responsibility to operate at high productivity, up-stream operational efficiency and high customer satisfaction Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximized output Data allocation happens on Dialer (predictive, preview) and manual dials Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team Regular training interventions to be done, this will help zero mis-selling by the agent - building customer trust on the phones is critical Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales & LG Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies & procedures LG Management Fulfillment to be prioritized within TAT via E-VKYC, helps the partner get confidence & high trust Liase with LG RMs for enhancing productivity and output from all LGs Operations Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Supervision Inflow, Processing, & Dispatch of Applications Drive premium upsell from all backend shops to meet premium & 3k/5k targets Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel Liaison with Ops team for Capturing & processing of Applications Supervision on RTB level by ensuring the team is reviewed consistently Inculcate the habit in team members to regularly analyse the declines & restart opportunities that exists Manage fulfilment team of Lead Coordinators, Doc boys for all Non-CAF locations for desired output Handholding & grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review Team Management Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge Monitoring NFTE teams performance & getting desired productivity Encouraging competition & Higher Goal Setting. Facilitating the same through Training, Coaching & leading by example Exhibit strong team work and boundary less behavior while working with cross-functional teams Driving team connect/review & training with regular and extensive travel in a widespread territory Educating Team of Company Policies, Compliance Guidelines, DOs & DONTs on Regular Intervals Manpower Planning & PSA Management Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non-Sourcing Engaging with the PSA and WE team spocs for continuous hiring process Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity Management of Expenses of PSA Offices through coordination with PSA & WE Department Validation of Cost & Ensuring Timely Payments Post Approvals Reimbursement Management & Incentive Validation of NFTEs Training Management of trainers in Coordination with Area training Managers Ensure Regular NHOs/Refreshers & Product based Training for increasing Productivity Driving Key Initiatives & Projects of the Company Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost Regular identification of cost saves opportunities and action, review consolidation for optimized cost benefit output Adherence to Compliance To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition % Digital Sourcing Team target achievement % of ASMs achieving their goals % Conversion Of leads Inward to Soft approved % of all channels Stake Holder Management Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

It s not every day that you consider starting a new career. We re RingCentral, and we re happy that someone as talented as you is considering this role. First, a little about us, we re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We re a $2 billion company that s growing at 30+% annually and we re expanding our Product Management Team to make sure we stay ahead of the competition. About the Role: We are looking for an energetic & experienced person to join the Global Voice cloud OPS team. This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience Key responsibilities: Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service Manage and assist to create Carrier Interconnection agreements Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBA s, Engineering, Product and sales teams Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network Follow and design operational process and procedure documents and network change management records Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes Identify and scope all steps and tasks needed for each project Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems Insure that all projects and initiatives are completed on time and on budget Provide administrative management to team of dev ops engineers Lead a team of number analysts Ideal Candidate must have: Knowledge of India telecommunications networks and environments Knowledge of India telecommunications licenses, regulations and laws Knowledge of India telecommunications lawful intercept services Experience and familiarity in PSTN & VoIP terminologies Experience in building and maintaining new and existing relations with carriers in the India market Experience and knowledge of KYC processes and services Working knowledge of India geographic telecom Circles, dial plans Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network Experienced in Contract Negotiation & Voice and Data Transport Buying Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements Experienced with Carrier/Vendor Invoice Reconciliation and Disputes Experience in measuring, monitoring and augmentations for Capacity Planning Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting Experienced in Least Cost Routing principles for Domestic and Intl traffic Deep Experience with CDR Analysis and with Network Cost Analysis Experienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networks Strong analytical and troubleshooting skills Ability to handle multiple concurrent tasks and projects Experience in leading a technical team Ideal candidate should have: Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark! In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation Team and cooperative work ethic and approach Explore solutions to problems with consideration of full sense of ownership Excellent email and verbal communications skills working with Vendors and external partners Using a system for creating and managing tickets for tracking and momentum A tenure of at least 5+ years in similar role Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously Must have a strong strategic thinking capacity, effective communication skills Existing knowledge of RC Core telephony components is an advantage Ability to create network & call flow diagrams Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX Advanced level understanding of SIP, RTP, RTCP and related In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs Location: Bangalore - Hybrid

Job Title: Manager Alliance Job Level: 4+ years of experience Report to: Director Banking Alliance Department: Banking Alliance and Partnership Organization: Airpay Payment Services Pvt. Ltd Location: Pune Job Summary: Primarily build Alliances and Partnership for Acquiring, Retail (BC Business) You will be responsible for understanding banking needs & to pitch Airpay Product Work with banks as a channel to generate revenue, either through merchant conversations or bank or partner product deals. Stakeholder management across levels and cross-functions Receivables management including pre and post invoice captures. RFP/ RFQ deliveries for bank driven white labelled projects/ custom merchant projects. Be informed of the payment industry landscape, competitions/competitors, and client requirements at various levels. This role will be responsible for generating leads/ opportunities across sectors. Resource to be based at Mumbai and would be covering Pan India location as required. Experience in long-term sales/project pipeline development. Required Qualifications: BCom or B. Tech or equivalent (MBA Preferred) Min 4+ years of work experience in Digital Payments who has managed Banking/Financial partnerships, Banking Alliances and have closely worked with banks and other financial partners. Experience of working with Cooperative Bank would be an added advantage. Strong knowledge in PG acquiring, issuing and online payments business. Should be aware of the pricing structure in online payments for cards, net banking, schemes, interchanges etc. and should have good negotiation skills. Build, evaluate and manage partnerships that deepens Airpay s product stack and able to explore new opportunities with them to partner with them as technology partner and able to close such opportunities. Should be able to manage banking operations team to on-board Airpay s merchants on all Banking partners & work closely with cross functional teams. Skills and Experience: Fintech with Enterprise sales, B2B sales, PSP, Banking (Digital Banking, Ecom, Enterprise sales,Neo banking), Telecom, IT/SAAS with Enterprise sales experience Portfolio Management Excellent written and verbal communication skills. Travel Requirement: Yes (Local as well as domestic)

Join our Legal Team as a Vice President supporting India Corporate Centre on all legal matters across Line of Businesses. Job Summary As a Vice President India Corporate Centre within the Legal team , you will be reporting to the Lead for India Corporate Centre Legal and/or the APAC Head of Corporate Centers Legal. This role will be providing legal coverage to the India Corporate Centre (ICC) on matters spanning across areas such as employment law, litigation, commercial advisory, mergers & acquisitions, telecom and technology laws etc. The role supports all Lines Of Business at the India Corporate Center. Job Responsibilities Provide legal advice to the senior management of the India Corporate Center Interact and work closely with the Corporate functions including Chief Financial Office (CFO)/Legal Entity Control (LEC) and Line Of Business leaders to execute legal strategies to mitigate risks arising from the India Corporate Centers activities; Collaborate with the India Corporate Centers Compliance, Oversight & Control and other key control functions and the APAC Office of Legal Obligations to anticipate and respond to legal and regulatory developments; Partner closely with Human Resources and Employee Relations regarding internal investigations and a wide variety of employment matters across the firm s India franchise. Support all litigation matters impacting the India Corporate Center and manage relationships with outside counsel to ensure they deliver cost-effective and high quality services; Provide legal support on mergers & acquisitions affecting the India Corporate Center and other entities in India, provide advisory on corporate laws, foreign exchange laws, business continuity and support on transactional matters pertaining to vendors, outsourcing and offshoring. Work with regional and global legal partners on real estate matters impacting the India Corporate Center Provide support as part of India Corporate Center legal on Inter-Affiliate Services (IAS) Program. Communicate legal and regulatory issues and risks to business partners, management and appropriate interested parties; and Co-ordinate with counterparts in other JPMC entities on requests relating to corporate governance matters. Required qualifications, capabilities and skills Qualified lawyer with minimum 10 years of generalist experience including general corporate, employment and litigation in a major law firm, large multinational corporation or equivalent; Excellent verbal and written English communication skills; Strong organizational/project management skills, ability to handle high volume and balance competing demands; Ability to develop and maintain solid relationships with key stakeholders and to influence decision makers at all levels; Expertise in translating complex legal concepts into practical solutions to guide the business; Ability to work successfully in a matrixed, team environment. Join our Legal Team as a Vice President supporting India Corporate Centre on all legal matters across Line of Businesses. Job Summary As a Vice President India Corporate Centre within the Legal team , you will be reporting to the Lead for India Corporate Centre Legal and/or the APAC Head of Corporate Centers Legal. This role will be providing legal coverage to the India Corporate Centre (ICC) on matters spanning across areas such as employment law, litigation, commercial advisory, mergers & acquisitions, telecom and technology laws etc. The role supports all Lines Of Business at the India Corporate Center. Job Responsibilities Provide legal advice to the senior management of the India Corporate Center Interact and work closely with the Corporate functions including Chief Financial Office (CFO)/Legal Entity Control (LEC) and Line Of Business leaders to execute legal strategies to mitigate risks arising from the India Corporate Centers activities; Collaborate with the India Corporate Centers Compliance, Oversight & Control and other key control functions and the APAC Office of Legal Obligations to anticipate and respond to legal and regulatory developments; Partner closely with Human Resources and Employee Relations regarding internal investigations and a wide variety of employment matters across the firm s India franchise. Support all litigation matters impacting the India Corporate Center and manage relationships with outside counsel to ensure they deliver cost-effective and high quality services; Provide legal support on mergers & acquisitions affecting the India Corporate Center and other entities in India, provide advisory on corporate laws, foreign exchange laws, business continuity and support on transactional matters pertaining to vendors, outsourcing and offshoring. Work with regional and global legal partners on real estate matters impacting the India Corporate Center Provide support as part of India Corporate Center legal on Inter-Affiliate Services (IAS) Program. Communicate legal and regulatory issues and risks to business partners, management and appropriate interested parties; and Co-ordinate with counterparts in other JPMC entities on requests relating to corporate governance matters. Required qualifications, capabilities and skills Qualified lawyer with minimum 10 years of generalist experience including general corporate, employment and litigation in a major law firm, large multinational corporation or equivalent; Excellent verbal and written English communication skills; Strong organizational/project management skills, ability to handle high volume and balance competing demands; Ability to develop and maintain solid relationships with key stakeholders and to influence decision makers at all levels; Expertise in translating complex legal concepts into practical solutions to guide the business; Ability to work successfully in a matrixed, team environment.

Join our Team About this Opportunity: We are seeking an experienced Incident Manager to join our Global Network Operations Center (GNOC) team. In this critical role, you will be responsible for managing incidents across all customers, particularly handling high-severity (Severity 1) outages. You will ensure the timely and efficient restoration of services within agreed service-level agreements (SLAs) and collaborate with cross-functional teams to minimize network disruptions. What You Will Do: Incident Management (24x7): Lead and manage high-severity incidents, ensuring minimal disruption and rapid recovery. Technical & Management Coordination: Set up and drive Technical & Management Bridges for effective communication during emergency events. Resource Mobilization: Ensure necessary resources (staff, systems, facilities) are engaged and focused on restoring service. Escalation Handling: Lead escalation discussions and ensure the timely execution of escalation decisions during critical incidents. Reporting & RCA: Contribute to writing Event Reports and Root Cause Analyses (RCAs) for incidents. Customer Communication: Maintain clear communication with customers and management about incident status and progress. Crisis Management: Guide the team through high-pressure situations while balancing service restoration and data collection for investigation purposes. Collaboration with Global Teams: Work with local support staff, third-party vendors, and other teams to ensure the effective resolution of incidents. Continuous Improvement: Assist in identifying and implementing process improvements to reduce incident occurrence and impact. The Skills You Bring: Incident Management Expertise: Proven experience managing incidents in a telecom or network operations environment (4-10 years). Technical Leadership: Strong ability to lead and manage technical teams under pressure. Problem Solving: Capable of troubleshooting complex technical issues while ensuring service recovery. Telecom Knowledge: In-depth understanding of telecom systems and network infrastructure (Ericsson experience is a plus). Calm Under Pressure: Ability to stay calm and focused in high-stress situations, with a solution-oriented approach. Customer Service Skills: Demonstrated ability to handle aggressive or disruptive customer reactions with professionalism. Communication Skills: Fluent in English, with strong written and verbal communication abilities. Escalation & Crisis Management: Skilled in handling escalations and managing political dynamics in high-stakes scenarios. Engineering Background: An engineering degree or equivalent technical qualification.

Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions. About the Team: The Voice Client team plays a critical role in delivering high-quality voice call capabilities for advanced call and contact center solutions. We are dedicated to providing seamless connectivity, crystal-clear audio, and superior reliability to enhance customer engagement. Our work directly influences the experience of millions of users globally, making voice communication smarter, faster, and more resilient. About the Role: We are seeking a Senior Telecom Engineer to who will play a vital role in delivering high-quality voice call capabilities for advanced call and contact center solutions. In this position, you will serve as the technical expert responsible for designing, deploying, and maintaining our clients global voice infrastructure. The ideal candidate will have deep expertise in VoIP/SIP technologies, telecom carrier connectivity, and Ribbon (Sonus) SBCs, along with strong hands-on experience in troubleshooting complex network issues.our work will directly impact the experience of millions of users worldwide, making voice communication smarter, faster, and more resilient. Responsibilities: Collaborate with customer telecom and IT teams to deploy customized solutions and troubleshoot issues. Build and maintain SIP Trunk connectivity with customers and carriers, including interop sessions and activations. Provide operational support for the telecom network, analyze incidents, and implement preventive measures. Serve as an escalation point for critical alerts from SBCs and deliver root-cause analyses for outages. Manage telecom service providers and vendors, and oversee hardware/software deployments and new service rollouts. Develop testing plans, create technical documentation, and maintain SOPs for recurring tasks. Mentor junior engineers in troubleshooting and managing complex service issues. Understand product capabilities, limitations, and contribute to continuous improvements. 5+ years of telecom engineer experience with VoIP/SIP voice applications. Strong knowledge of voice/data communications (SIP, TCP/IP, MPLS), VoIP protocols (H.248, G.711, G.729, WebRTC), and security (TLS, IPSEC, ACLs). H

Your Role & Responsibilities Job Role : Order Manager Experience : 4 to 10 years Location : Bangalore Shift : US Shift Need candidates from Telecom industry. Order Managements primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold. Responsibilities include: Order verification (OVC) and Order Entry Data gathering and order verification with the customer to include: Customer name and technical and site contacts, site readiness Products ordered, product intervals and customer delivery date requirements Review order status communication plan Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete Update and complete order information Submit order to provisioning Fallout / Exception Order Management: Track assigned orders, resolve order fallout tasks and drive resolution of order rejections Escalate to supplier organizations on orders requiring action Confirm that all pre-work activities related to activation are complete Coordinate test and install Scheduling activation Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project Provide senior level support for escalated orders, high visibility clients, and high revenue orders Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds Provide vendor partner oversight Skills and Qualifications Mandatory knowledge of Telecommunications, Networking Technologies, and Solutions Mandatory SFDC tool & processes knowledge Must have the ability to deliver written and verbal messages with customers Requires critical thinking in the decision-making process Overall technical aptitude and forward thinking Must be English literate and numerate Strong customer service focus with drive to deliver a world-class customer experience Clear confident communicator with strong written and verbal presentation skills Ability to work on own initiative with minimal supervision and also as part of a wider project/team Perform well under pressure to meet deadlines High attention to detail, data accuracy and quality of input 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment Problem management skills and strong analytical skills.

Seeking a highly skilled 5G RAN Protocol Stack Developer with expertise in Layer 3 RRC , EUTRAN , and C programming . The ideal candidate will have a strong background in telecommunications , radio access networks (RAN) , and communication protocols , with hands-on experience in developing and optimizing protocol stacks for 4G/5G networks. Key Responsibilities: Design, develop, and maintain Layer 3 (RRC) components of the 5G RAN protocol stack . Implement features and enhancements in C for real-time embedded systems. Work on EUTRAN and 5G NR protocol layers, ensuring compliance with 3GPP standards. Collaborate with cross-functional teams in software development , system integration , and testing . Analyze and debug protocol stack issues using tools like Wireshark, logs, and trace analyzers. Participate in performance tuning , multi-paradigm programming , and system optimization . Contribute to the full software development life cycle (SDLC) from design to deployment. Required Skills & Qualifications: Bachelors or Masters degree in Electronics & Communication , Computer Science , or related field. 69 years of experience in telecom software development with a focus on 5G/4G RAN . Strong programming skills in C and understanding of multi-threaded systems . In-depth knowledge of: 5G RAN architecture Layer 3 RRC protocols EUTRAN protocol stack Communication protocols and radio networks Experience with real-time operating systems (RTOS) and embedded systems. Familiarity with protocol stack debugging , performance engineering , and telecom standards . Preferred Qualifications: Experience with 3GPP specifications and protocol conformance testing . Knowledge of Layer 2 (MAC/RLC/PDCP) is a plus. Exposure to cloud-native RAN (vRAN/oRAN) architectures.

Are you excited about working at the forefront of applied research in an industry settingThomson Reuters Labs in Bangalore is seeking scientists with a passion for solving problems using state-of-the-art information retrieval, natural language processing and generative AI. What does Thomson Reuters Labs doWe experiment, we build, we deliver. We support the organization and our customers through applied research in document processing, informational retrieval, and natural language processing. We work closely with product and domain experts to identify compelling solutions at the intersection of user needs and technical feasibility. Our team is responsible for designing the next generation of tax and accounting software for Tax Professionals and Corporates in the US, and across the global markets. We own AI innovation for Thomson Reuters core tax products, including CoCounsel for Tax , Checkpoint Edge , Cloud Audit Suite , SurePrep and ONESOURCE . Were seeking innovators to help expand our Document AI capabilities and impact. At Thomson Reuters Labs, we combine rigorous research with applied development to solve real-world challenges. From enhancing large language model (LLM) reasoning to creating new skills for task-specific applications, we drive impactful solutions for professionals worldwide. About the Role As a Senior Applied Scientist , you will Innovate Develop new skills and capabilities for Document AI, focusing on areas such as document classification, data extraction, and reasoning improvement. Lead research initiatives in LLM benchmarking, grounding, LLM agents, and enhancing the reasoning abilities of large language models. Build & Experiment Design, test, and deploy state-of-the-art models that expand Document AI ability to address complex, real-world tasks. Collaborate Partner with engineering teams, product managers, and stakeholders to translate complex challenges into impactful solutions. Mentor & Lead Guide and support junior researchers, fostering a culture of learning, creativity, and collaboration. Communicate Publish findings at top-tier conferences (e.g., NeurIPS, ACL, EMNLP, SIGIR) and contribute to patents, ensuring our solutions are cutting-edge and competitive. About You Youre a fit for the role of Lead Applied Scientist if your background includes PhD in a relevant discipline or Masters plus a comparable level of experience, 5 + years of hands-on experience building NLP / IR systems / Document Processing Systems for commercial applications, Experience writing production code and ensuring well-managed software delivery, Demonstrable experience translating complex problems into successful AI applications, Professional experience scaling yourself and leading through others, in an applied research setting, Outstanding communication, problem-solving, and analysis skills, Collaborating with Product, Engineering and other business stakeholders in an agile manner to demonstrate value and iterate with customer feedback, Publications at relevant venues such as ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, or KDD. (Preferred) #LI-AD1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

We are seeking an experienced Head of Manufacturing to oversee and optimize our textile fibre processing operations, managing activities, personnel, and stakeholders end-to-end. The ideal candidate will possess deep industry knowledge, operational expertise, and a track record in fibre production efficiency. Key Responsibilities: Operational Oversight: Have deep understanding and know-how to directly manage daily operations related to textile fibre processing to ensure seamless and efficient production. Process Improvement: Continuously analyze production workflows, implement best practices, and drive process enhancements to maximize fibre yield and quality. Team Leadership: Develop and guide operational teams, emphasizing skill development, safety standards, and high productivity. Compliance and Quality Assurance: Ensure strict adherence to quality standards, safety regulations, and environmental compliance within all manufacturing activities. Labor Management: Effectively manage workforce scheduling, productivity, training, and performance, fostering a positive and productive working environment. Plant Safety: Oversee and enforce comprehensive safety protocols, ensuring a safe workplace for all employees and stakeholders. Requirements Minimum 5 years of relevant leadership experience in textile fibre processing. Proven expertise in managing processes, personnel, contractors and all other stakeholders end-to-end. Strong analytical, problem-solving, and process improvement capabilities. Excellent leadership, interpersonal, and communication skills. What we Offer Leadership role in a specialized, innovative fibre production environment. Competitive remuneration package with performance-driven incentives. Opportunities for professional growth and long-term career advancement.

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Assistant Manager - Technical Support (Voice Services) for Noida (India) location. Overview: Seeking a technically adept and client-facing professional to serve as the primary point of contact for voice service clients. The role involves integration oversight, technical troubleshooting, vendor/client coordination, and ensuring seamless delivery of voice campaigns. Core Responsibilities: Oversee integration of voice platforms (OBD, SIP trunks,PRI, IVR flows) for enterprise clients. Act as escalation point for complex issues in voice traffic execution. Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions. Coordinate with vendors for feature enablement and timely execution. Implement and monitor tanking rules, campaign restrictions, and account-level throttling. Provide technical training and integration support to clients and internal teams. Manage post-implementation support and track client satisfaction. Deliver technical feedback for product and platform enhancement. Key Qualifications: Bachelor s degree in CS,IT, Telecom, or related field. 3 7 years in CPaaS/voice platform operations or technical account management. In-depth knowledge of SIP, PRI, VoIP architecture, and REST/SOAP APIs. Hands-on experience with log/trace analysis (Wireshark, sngrep), DLR tracking, and CDR analytics. Familiarity with telecom compliance (DLT, TRAI) in India or global environments. Skilled in client communication, project coordination, and vendor liaison. Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

Job Summary: We are seeking highly motivated Python Automation Engineers with experience in Telecom/Networking domains to develop and maintain automation solutions for legacy systems, network services, and cloud-based deployments. The roles involve building reusable Python modules, integrating with APIs and tools, and designing end-to-end automation workflows to enhance network operations and observability. Experience: 4-9 Years Location: Chennai Mode of work: Full Time Key Responsibilities: Develop automation for legacy Telecom systems (e.g., NMS/EMS). Create robust, multi-threaded Python applications. Build reusable Python libraries for automation and RPA use cases. Design self-healing and alerting mechanisms using Python. Implement AI/ML-based enhancements for predictive fault detection or remediation. Develop event-driven automation based on real-time network telemetry. Build observability frameworks using Prometheus, Grafana, ELK, OpenTelemetry . Integrate with Telecom APIs across BSS, OSS, NMS , using protocols like REST, SNMP , Netconf . Design and deploy CNFs/VNFs using Docker and Kubernetes . Build automation solutions for cloud-based networking (AWS, Azure, GCP). Requirements: Strong Python programming skills . Experience with automation tools and frameworks (e.g., Selenium, PyAutoGUI ). Familiarity with networking concepts and telecom operations. Hands-on with tools like Prometheus, ELK, Grafana, Jenkins, Git , Docker . Knowledge of protocols: REST, SNMP, Netconf. Experience with cloud platforms and Kubernetes (for senior role) Good to have skills: Bachelors/Masters degree in Computer Science, Electronics, Telecom, or related field. AI/ML exposure for network automation use cases (optional but desirable). Telecom certifications or exposure to BSS/OSS systems.

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, were helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world s largest companies and mobile operators, use Sinch s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinchs core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Manager - Technical Support (Voice Services) for Noida (India) location. Overview: Seeking a technically adept and client-facing professional to serve as the primary point of contact for voice service clients. The role involves integration oversight, technical troubleshooting, vendor/client coordination, and ensuring seamless delivery of voice campaigns. Core Responsibilities: Oversee integration of voice platforms (OBD, SIP trunks,PRI, IVR flows) for enterprise clients. Act as escalation point for complex issues in voice traffic execution. Conduct traffic performance reviews, troubleshoot delivery failures, and drive resolutions. Coordinate with vendors for feature enablement and timely execution. Implement and monitor tanking rules, campaign restrictions, and account-level throttling. Provide technical training and integration support to clients and internal teams. Manage post-implementation support and track client satisfaction. Deliver technical feedback for product and platform enhancement. Key Qualifications: Bachelor s degree in CS,IT, Telecom, or related field. 5 10 years in CPaaS/voice platform operations or technical account management. In-depth knowledge of SIP, PRI, VoIP architecture, and REST/SOAP APIs. Hands-on experience with log/trace analysis (Wireshark, sngrep), DLR tracking, and CDR analytics. Familiarity with telecom compliance (DLT, TRAI) in India or global environments. Skilled in client communication, project coordination, and vendor liaison. Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs

Are you a passionate and motivated individual looking to gain valuable experience in business development and sales? Accsus Management is seeking a dynamic Business Development (Sales) intern to join our team. As an intern, you will have the opportunity to work closely with our experienced sales and marketing professionals to drive growth and generate leads for our company. Key Responsibilities Include. Conducting market research to identify potential clients and sales opportunities. Assisting in the development and implementation of sales strategies. Generating leads through various channels, including cold calling and email outreach. Collaborating with the marketing team to create targeted campaigns and materials. Building and maintaining relationships with clients and partners. Assisting in the preparation of sales presentations and proposals. Tracking and analyzing sales data to optimize performance and drive results. If you are a self-starter with excellent communication skills and a strong desire to learn and grow in the field of business development, we want to hear from you! Join us at Accsus Management and take the first step towards a successful career in sales. Apply now!. About Company:Accsus Management is a rapidly growing sales and marketing organization that operates within the service industries. We represent major companies in banking, DTH, insurance, and more. Our goal is to expand our organization across India by establishing new units

What is the Senior IS Analyst in FTT IEO Administration group responsible for? We are seeking a detail-oriented and experiencedSenior IS Analystto oversee the end-to-end lifecycle of telecom circuits, including planning, commissioning, and decommissioning. The ideal candidate will have a strong background in telecom infrastructure, circuit design, vendor coordination, lifecycle management, and Telecom Expense Management, ensuring optimal network performance and cost efficiency. What is the ongoing responsibility of Senior IS Analyst? The Senior IS Analyst will be part of Franklin Templetons global Cloud FinOps team. In addition to Circuit Lifecycle Management, the team is also responsible to Telecom Expense Management and Cloud Financial Management. The ideal candidate should be flexible and interested in learning and working on initiatives across the teams various practices. Key Responsibilities: Circuit Planning & Design: Assist Network Engineering Team analyze network requirements and design telecom circuits to support business and operational needs. Collaborate with engineering and architecture teams to ensure alignment with network standards and capacity planning. Commissioning: Coordinate with vendors, carriers, and internal teams to provision and activate new circuits. Validate circuit configurations and ensure successful integration into the network. Maintain accurate documentation and inventory of all active circuits. Decommissioning: Identify underutilized or obsolete circuits and lead the decommissioning process. Ensure proper validation, documentation, and cost recovery from decommissioned assets. Inventory Management: Maintain a comprehensive database of all telecom circuits, including status, capacity, cost, and lifecycle stage. Monitor circuit performance and utilization to recommend upgrades or changes. Track contract renewals, SLAs, and billing accuracy with telecom providers. Invoice Management & Validation: Oversee the automated and manual collection of telecom invoices from global vendors. Validate charges, allocations, and contract compliance using the TEM platform (e.g., Asignet, Tangoe, Calero, etc.). Identify billing anomalies and initiate dispute resolution processes. Vendor & Contract Oversight: Maintain relationships with telecom vendors and TEM providers. Monitor SLAs, contract terms, and service quality metrics. Evaluate vendor performance and recommend improvements or transitions. Reporting & Analysis: Generate regular reports on circuit utilization, cost optimization, and lifecycle status. Provide insights and recommendations to improve network efficiency and reduce operational costs. Generate monthly spend reports and forecasts. Track KPIs such as invoice accuracy, SLA compliance, and cost savings. Support audits and executive reporting with detailed financial insights. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in Telecommunications, Information Technology, or a related field. 5+ years of experience in telecom circuit planning and lifecycle management. Strong understanding of telecom technologies (MPLS, Ethernet, SD-WAN, etc.). Experience with circuit inventory tools and network management systems. Proficiency with TEM platforms (e.g.,Asignet, Tangoe, Cass, Sakon, Calero). Experience with enterprise systems like Coupa, Workday is a plus. Excellent analytical, organizational, and communication skills. Ability to manage multiple projects and stakeholders in a fast-paced environment. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST

What is the Senior IS Analyst in FTT IEO Administration group responsible for? We are seeking a detail-oriented and experiencedSenior IS Analystto oversee the end-to-end lifecycle of telecom circuits, including planning, commissioning, and decommissioning. The ideal candidate will have a strong background in telecom infrastructure, circuit design, vendor coordination, lifecycle management, and Telecom Expense Management, ensuring optimal network performance and cost efficiency. What is the ongoing responsibility of Senior IS Analyst? The Senior IS Analyst will be part of Franklin Templetons global Cloud FinOps team. In addition to Circuit Lifecycle Management, the team is also responsible to Telecom Expense Management and Cloud Financial Management. The ideal candidate should be flexible and interested in learning and working on initiatives across the teams various practices. Key Responsibilities: Circuit Planning & Design: Assist Network Engineering Team analyze network requirements and design telecom circuits to support business and operational needs. Collaborate with engineering and architecture teams to ensure alignment with network standards and capacity planning. Commissioning: Coordinate with vendors, carriers, and internal teams to provision and activate new circuits. Validate circuit configurations and ensure successful integration into the network. Maintain accurate documentation and inventory of all active circuits. Decommissioning: Identify underutilized or obsolete circuits and lead the decommissioning process. Ensure proper validation, documentation, and cost recovery from decommissioned assets. Inventory Management: Maintain a comprehensive database of all telecom circuits, including status, capacity, cost, and lifecycle stage. Monitor circuit performance and utilization to recommend upgrades or changes. Track contract renewals, SLAs, and billing accuracy with telecom providers. Invoice Management & Validation: Oversee the automated and manual collection of telecom invoices from global vendors. Validate charges, allocations, and contract compliance using the TEM platform (e.g., Asignet, Tangoe, Calero, etc.). Identify billing anomalies and initiate dispute resolution processes. Vendor & Contract Oversight: Maintain relationships with telecom vendors and TEM providers. Monitor SLAs, contract terms, and service quality metrics. Evaluate vendor performance and recommend improvements or transitions. Reporting & Analysis: Generate regular reports on circuit utilization, cost optimization, and lifecycle status. Provide insights and recommendations to improve network efficiency and reduce operational costs. Generate monthly spend reports and forecasts. Track KPIs such as invoice accuracy, SLA compliance, and cost savings. Support audits and executive reporting with detailed financial insights. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in Telecommunications, Information Technology, or a related field. 5+ years of experience in telecom circuit planning and lifecycle management. Strong understanding of telecom technologies (MPLS, Ethernet, SD-WAN, etc.). Experience with circuit inventory tools and network management systems. Proficiency with TEM platforms (e.g.,Asignet, Tangoe, Cass, Sakon, Calero). Experience with enterprise systems like Coupa, Workday is a plus. Excellent analytical, organizational, and communication skills. Ability to manage multiple projects and stakeholders in a fast-paced environment. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST

Greetings from Sutherland!!! We are hiring candidates for a Technical Support role: Job Criteria: 1) Immediate joiners are required; they should be available to join us immediately. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an International Voice Process (Tech knowledge required) (Sh ould have International Cu stomer handling experience ). 4) Basic knowledge expected on how to troubleshoot devices, WiFi networks, etc. Shift Timings & Off: 5-day work week with rotational shifts, predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office. Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station Selection Process: 1) HR Interview (Walk-In) 2) SD Panel Interview 3) Voice Assessment Email: Tejas.RaviKumar@sutherlandglobal.com HR : - Tejas - 7812895508 Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

What is the Software Engineer in FTT AI & Digital Transformation group responsible for? The Software Engineer in the FTT AI & Digital Transformation group is responsible for designing, developing, and implementing cutting-edge generative AI tools-based products. These products are tailored for internal use, primarily benefiting sales and distribution teams as well as Operations teams. The engineer will collaborate closely with cross-functional teams to understand user needs, translate these requirements into technical specifications, and ensure that the solutions developed are scalable, efficient, and user-friendly. Moreover, the engineer will be at the forefront of integrating advanced AI methodologies into practical applications, driving innovation and enhancing operational workflows. What are the ongoing responsibilities of the Software Engineer? Development and Implementation: Design, code, test, and deploy AI-based tools and applications using contemporary technologies. Ensure robust, scalable, and maintainable code. Collaboration with Stakeholders: Work closely with sales, distribution, and operations teams to gather requirements, understand challenges, and provide tailored solutions. Act as a bridge between technical and non-technical teams. AI Integration: Integrate generative AI algorithms and models into software products to enhance functionality and user experience. Stay updated with the latest advancements in AI and machine learning. System Maintenance: Maintain and improve existing software systems by identifying and fixing bugs, optimizing performance, and implementing new features based on user feedback. Documentation: Create and maintain comprehensive documentation for all development activities, ensuring that future modifications and maintenance can be conducted efficiently. Quality Assurance: Conduct regular testing and code reviews to ensure high standards of quality and reliability in all software products. Training and Support: Provide training and technical support to end-users, ensuring they can effectively utilize the developed tools. Gather feedback to continuously improve the products. Innovation and Research: Conduct research and feasibility analysis for new technologies and approaches to keep the company's AI tools at the cutting edge. What ideal qualifications, skills & experience would help someone to be successful? Bachelors degree in Computer Science, Software Engineering, or a related field. A masters degree is preferred. Courses or certifications in AI, machine learning, or data science are highly desirable. Work Experience: 3-6 years of experience in software development, with a focus on building AI-based applications. Proficiency in full stack development, or specialization in front-end technologies (React) or backend frameworks (Python, Django). Experience working with cross-functional teams and integrating AI solutions into business processes. Job Level - Individual Contributor Work Shift Timings - 2:00 PM - 11:00 PM IST

Associate Program Manager Customer Operations Customer Operations Voice Process- Associate Program Manager Shift Timings Flexible 24x7 | Specialization International BPO, Chat/Inbound voice eClerx is looking to hire an experienced professional with 8-12 years of experience As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems Customer Operations Associate Program Manager Responsibilities Prepare Comprehensive Performance Reports : Collect, analyze, and summarize data to identify trends and insights, ensuring informed decision-making. Ensure Consistent Achievement of Key Performance Metrics : Proactively monitor and manage critical metrics to maintain high performance standards. Lead Client and Vendor Engagements: Oversee reviews, calibrations, and routine communications to strengthen partnerships and ensure alignment with objectives. Respond to Client and Vendor Inquiries : Address routine queries promptly, ensuring clear communication and resolution of issues. Drive Innovation for Internal Performance Optimization: Propose and implement innovative ideas to enhance operational efficiency and meet critical metrics on time. Manage Cross-Functional Teams: Oversee multiple teams, ensuring efficient collaboration, goal alignment, and productivity. Conduct Audits and Quality Assurance: Perform regular audits and quality checks on Team Leads and above to maintain high operational standards. Provide Performance Feedback: Deliver constructive feedback to teams regularly, ensuring continuous improvement and alignment with goals. Promote Cross-Skilling and Process Verification: Ensure team members are cross-trained and processes are periodically reviewed to maintain a flexible and skilled resource pool. Cascade Leadership Directives: Ensure senior leadership directives are effectively communicated, understood, and executed across teams. Facilitate Task Delegation and Issue Resolution : Hold regular meetings to discuss task assignments, address challenges, and review progress. Focus on Staff Retention and Development: Guide team members through career mapping and development, promoting growth and reducing attrition. Champion Organizational Policies and Compliance : Advocate for and adhere to company policies, ensuring compliance with all procedures, including information security. Ensure Timely Delivery of Client Commitments: Manage timelines effectively to ensure all client deliverables are met with high quality and precision. Enhance Productivity and Quality : Continuously seek opportunities to improve productivity, quality, and adherence to process metrics. Manage Client Reviews and Reporting : Prepare and present client Monthly Business Review (MBR) and Quarterly Business Review (QBR) decks, leading client calls and feedback sessions. Qualifications: 12-15 years of experience in Operations, withexperience in handling a team of minimum of 100+ team members Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times Self-starter and Self-motivated player able to define, structure and prioritize work for self (and team as may be applicable), but also has the flexibility to change priorities Ability to assimilate new information and quickly adapt to new environment Strong ability to communicate effectively at all levels of the organization including front office individuals, skilled at diplomatically breaking down barriers and obstacles Detailed oriented, analytical, inquisitive and apply sound judgements Proficiency in PowerPoint and Excel, and experience in global external database Willingness to travel, if required. Industry certifications or relevant educational background. Educational Qualifications: Graduate/PG

Location: Client office (Chennai/Bangalore) Timings: 9AM to 6 PM IST or 12 PM to 10 PM IST. Job description: Candidate should be responsible for below role and activities. Budget (approx.. $120 Million) planning (Mid, Quarter and Year close) , preparation, forecasting, baseline analysis/review. Budget Tracking (actuals Vs Spent). Flagging risks (tracking actuals to budget) overrun/underrun analysis. Dealt with Invoice categories like., T&M, Fixed Billing, etc., Books of closures. Deep knowledge with Accrual process end to end. Capitalization (Depreciation) of assets in Finance Management. Reconciliation statement. Assist with Business planning activities which include., to manage project to BAU recoveries. Assist with Business efficiency targets and documentation process and necessary internal attestation. Assist with cost (cross border recharge and other recharges) (MAN days and vendor recharges). Timesheet logging tracking. Tracking actuals at invoice level (Map ledger impact to invoices for all markets), tagging them to respective Purchase Orders and Contract workspace IDs that must be maintained at any point in time (Crucial). The role will play a key part in Networks (NSA) managing their run rate effectively and not underrunning/overrunning. They should also have a good knowledge on commercials and contracts (contract terms) for networks space that will have a significant overlay into this role (although this vertical will sit separately). Analysis and reporting of cost optimization driven out of contract negotiations. Skill Set requirement: A resource who has experience in dealing with Finance and Invoicing space in a telecommunication world would be an added advantage. High level Telecommunication and Networking knowhow is a mandate. A resource who can understand network topology combined with finance skills is what is preferred. Milki Bisht| Sr. Recruiter India Business | NLB Services Pvt Ltd |+91 9151206474 Email id – milki.bisht@nlbtech.in

As an International Business Development Executive at our BPO/Call Centre located in Udyog Vihar, Sector 20, Gurugram, Haryana, you will be responsible for driving business growth by working with clients in the Energy, Telecom, and Cyber Security sectors. Your role will involve identifying potential clients, conducting outbound sales calls, and establishing lasting relationships. To be successful in this position, you should have a minimum of 1 year of outbound sales experience, preferably in the Energy or Telecom industry. Your primary responsibilities will include reaching out to potential clients in Australia, meeting sales targets, and maintaining accurate reports. Additionally, you will need to offer customized solutions, collaborate with internal teams, and demonstrate strong communication and sales skills. The ideal candidate should be tech-savvy with proficiency in CRM tools and MS Office. You will be working full-time from 4:30 AM to 2:00 PM IST, Monday to Friday, with both-side cab transportation provided. Our company offers a competitive salary along with incentives, career growth opportunities, and a work-life balance with weekends off. If you are looking for a challenging yet rewarding opportunity within an international BPO environment, apply now to join our dynamic B2B International Sales team. Job Types: Full-time, Permanent Schedule: - Monday to Friday - Morning shift - UK shift Language: - English (Required) Work Location: In person,

You are urgently seeking a Service Delivery Head (AGM/DGM level) to oversee the smooth execution and delivery of services. You should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction. Overall, you will be in charge of a business in terms of network operation, deployment, complaint resolution, and customer relationship management. It will be your responsibility to ensure branch performance aligns with company policy and procedures, manage and develop branch personnel, and plan, implement, and manage all required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision. Desired Profile: - Age: Under 40 years - Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities. Key Responsibilities: - Build Operational Efficiency - Design and implement a strategy for expanding operational support services and network in line with sales forecast or approved expansion plans - Monitor branch performance to ensure high productivity levels for specified customer uptime - Responsible for timely execution of special projects/up-gradation assignments - Assume overall responsibility for supporting technical customer care as per laid down norms and monitor complaint resolutions - Monitor and track implementation of various new infra for existing network and customers - Support rollout of new platforms like GIS, FWMP, CRM, GPON, etc. - Review recommendations received from Branches for implementation of new projects, provide required resources, and monitor implementation - Drive Business Results - People Management & Development - Overall Custodian of Organizational Culture & Values - Compliance to safety norms & SOPs Preferred Experience in Telecom/ISP.,

The job requires an Intellectual Property Operations Specialist with over 3 years of experience in Intellectual Property. The position falls under the Operations Department. The ideal candidate should have a proven track record of conducting 30+ invalidation and infringement searches. Expertise in telecom, standard searching, and audio/video coding is essential for this role. The educational requirement for this position is a B. Tech degree in Electronics & Communications (ECE). Candidates with other educational backgrounds will not be considered. This is a full-time, permanent position with benefits such as leave encashment and paid time off. The work schedule is a day shift from Monday to Friday. The preferred candidate should have at least 1 year of total work experience. The work location for this position is in person. To apply for this position, please send your resumes to hr2@logicapt.com.,