About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

Technical liaison between customers and internal teams, Lead and Moniterthe onboarding process for new clients, technical training and documentation. Key Responsibilities: Act as the main technical point of contact for assigned customer accounts, understanding their technical needs and challenges. Collaborate closely with internal teams (product, engineering, support, sales) to resolve customer issues and drive successful implementations. Lead and oversee the end-to-end onboarding process for new clients, ensuring timely setup and configuration aligned with customer requirements. Conduct technical training sessions and workshops for clients to maximize product adoption and value. Develop, maintain, and update technical documentation, including user guides, FAQs, and troubleshooting manuals.

Job Title: Wireman Company: Airtel Location: Guwahati Employment Type: Full-Time About the Role: We are looking for a skilled and dedicated Wireman to join our team at Airtel in Bhubaneswar. The ideal candidate will be responsible for wiring, installation, maintenance, and troubleshooting of telecom equipment and infrastructure. Key Responsibilities: Perform wiring, cabling, and installation work as per technical specifications. Assist in the setup, testing, and commissioning of telecom equipment. Conduct routine inspections and preventive maintenance. Troubleshoot and repair any wiring-related issues promptly. Ensure compliance with safety regulations and quality standards. Coordinate with supervisors and other technical teams for smooth project execution. Required Skills and Qualifications: ITI or Diploma in Electrical/Wireman trade (preferred). Minimum 1-2 years of relevant experience (freshers with strong skills may also apply). Good understanding of electrical circuits, wiring, and telecom cabling. Ability to read and interpret wiring diagrams and blueprints. Strong problem-solving skills and attention to detail. Willingness to travel locally if required. What We Offer: Opportunity to work with India's leading telecom company. Competitive salary and benefits. Professional growth and development opportunities. Supportive work environment. How to Apply: Interested candidates can send their updated resume to reeshabh.pandey@teamlease.com or contact Reeshabh Deo Pandey at 8521791340 . Join Airtel and be a part of a dynamic team shaping the future of connectivity!

To have overall accountability for the Quality of solutions provided to multinational Customers (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Ensure successful program management through coordinated management of a portfolio of projects / activities Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director) Provide customer with informed industry benchmarks eg Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in class Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs Help customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentations Develop innovative proposals eg new platforms to maximize the customer business strategy Present monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunities Win trusted status as the extended member of customer s service team Prepare, monitor and advise on Customer Performance Scorecard Identify and create Additional Customer Value Continually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutions Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements Contribute thought leadership to Orange Business Services Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market Change Management Manage in / out of scope requests and agreeing any change / release management (CM) Financial Management Financial management of the Services PL Peer review monthly customer billing; ensure bill accuracy Accountable for resolution of billing issues and assist AGM in escalated case Ensure billing remains consistent with contract and client expectations no surprises Customer Service and Service Management Experience 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry Virtual team management experience Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding Language Skills: English (if not mother tongue, fluent written and verbal), local language Bachelor of Engineering/Diploma in Information Tech will be preferred Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP Soft Skills: good communication, negotiation, presentation, organization skills Is fully empowered to coordinator of all entities involved in technical performance of our solutions Can work independently, shows initiative and proactivity Can work well under pressure and can handle escalations calmly and competently Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification

UK Telecom Captive Unit hiring for International Chat Process. We are hiring Any Graduate/ Undergraduate with 12 months of Int. Chat experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of UK customers via Chat primarily. Desired Candidate Profile Any Graduate/ UG/BTech+ 12 Months Int. Chat exp. Undergraduate+ 12 Months Int. Chat exp. Perks and Benefits The maximum salary will go up to 4.5 Lakh With In hand salary - upto 33k + 4k Inc. +Both side Cabs Location - Kolkata If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact +91 70427 24987 ashish

Experience in Parasoft is mandatory experience as an IT tester, if possible with knowledge in test automation with common tools such as Selenium, SOAP UI, Parasoft Karate, Postman etc. Experience in test automation, especially in the area of API testing Experience in load and performance testing & E2E tests Good knowledge of common test methods and their possible applications Analytical thinking and independent work Strong communication skills Good SQL knowledge Experience with Atlassian Jira/Confluence Experience with version control and CI/CD tools like gitlab/GitHub ISTQB certification Experience with BSS/OSS in the telecommunications industry Experience in working in agile teams

Minimum of 5+ years of DevOps tools. Strong hands-on experience with Grafana, InfluxDB for monitoring and visualization. Experience the ETL tools like : Pentaho, Apache Hop. Experience with the visualization tools like : Grafana. Solid experience in Shell and Python scripting for automation. Experience in the Telco industry. Skills required Program languages: Python (Must). Databases: MySQL, Influxdb, Hive (big data (Must)) Server Ops: Management of Redhat Linux/Centos7, Flatcar (Must) Containerization and container platforms: Docker, Docker-compose (Must) Scripting: JavaScript, Shell, Bash (Must) • Monitoring tools: Grafana. (Must), tableau (Nice) Big data tools: (Nice). • DevOps/Design Tools : Draw io., JIRA, Confluence. • Software Management Tools: Maven (Nice) • CI/CD: Bitbucket, GitLab, Jenkins.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

SAP S4 Hana " High-Tech Platforms Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: High-tech, Industry Consulting, Capability Network I Areas of Work: SAP Platforms | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp:5 -9 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice- A Brief Sketch The High-tech Industry , focuses on meeting global need of clients from industries including Communications Technology, Consumer Technology, Enterprise Technology, Medical Equipment, and Semiconductors Lets infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, youll help drive the following: Be a part of the Intelligent Functions team , one of the key capabilities or sub-industry areas to support Platforms-driven business design and assessment such as value assessment, business case creation, business process re-engineering and so on. Provide solutions for complex client problems across the SAP S4 HANA ERP landscape throughout the project lifecycle, providing subject matter expertise with a strong strategic awareness of the SAP market and associated technologies. Work as a lead SAP Functional Solution Architect and support with solutions for end-to-end request for proposal requests. Engage with clients in understanding their requirements, scoping, discovering and defining solutions , explaining business benefits and use cases and developing a roadmap to meet their goals. Create innovative solution designs that utilize our extensive service offerings. Support our business development activities , working with our sales teams in proposal generation, shaping the solution plan and delivery approach for SAP transformations. Be responsible for integration with different ERP Solutions including SAP and create proof of concepts as and when required. Bring your best skills forward to excel in the role: Problem-solving skills to identify, escalate, track and resolve issues in time Strong project management skills and ability to run projects on his own Effective presentation and public speaking skills Ability to work in a rapidly changing environment where continuous innovation is desired Ability to effectively team with others in a large, global organization Analytical skills to bring clarity to complex issues and gather data-driven insights Excellent communication and interpersonal skills Cross cultural competence with an ability to thrive in a dynamic environment Manage and work with key stakeholders onshore and onsite Read more about us. Qualifications Your experience counts! MBA from Tier 1 and 2 business school 5-9 years of SAP S4 HANA MM/SD/PP/QM/eWM/IBP experience working on SAP delivery engagements Prior experience of working on 2-3 large scale transformation and implementation delivery programs for global clients Must have worked as an end-to-end SAP Solution / Functional Architect for at least 4-5 Request for Proposal (RFP) requests Exposure to high tech, semi-conductors, telecom, IT/ITES, technology verticals is mandatory Proven success in client-facing roles for 2-3 engagements Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference,

SAP S4 Hana " High-Tech Platforms Find endless opportunities to solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: High-tech, Industry Consulting, Capability Network Areas of Work: SAP Platforms | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp:5 -9 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. The Practice- A Brief Sketch The High-tech Industry , focuses on meeting global need of clients from industries including Communications Technology, Consumer Technology, Enterprise Technology, Medical Equipment, and Semiconductors Lets infuse fresh thinking in the systems and turn new ideas into reality. As a part of the team, youll help drive the following: Be a part of the Intelligent Functions team , one of the key capabilities or sub-industry areas to support Platforms-driven business design and assessment such as value assessment, business case creation, business process re-engineering and so on. Provide solutions for complex client problems across the SAP S4 HANA ERP landscape throughout the project lifecycle, providing subject matter expertise with a strong strategic awareness of the SAP market and associated technologies. Work as a lead SAP Functional Solution Architect and support with solutions for end-to-end request for proposal requests. Engage with clients in understanding their requirements, scoping, discovering and defining solutions , explaining business benefits and use cases and developing a roadmap to meet their goals. Create innovative solution designs that utilize our extensive service offerings. Support our business development activities , working with our sales teams in proposal generation, shaping the solution plan and delivery approach for SAP transformations. Be responsible for integration with different ERP Solutions including SAP and create proof of concepts as and when required. Bring your best skills forward to excel in the role: Problem-solving skills to identify, escalate, track and resolve issues in time Strong project management skills and ability to run projects on his own Effective presentation and public speaking skills Ability to work in a rapidly changing environment where continuous innovation is desired Ability to effectively team with others in a large, global organization Analytical skills to bring clarity to complex issues and gather data-driven insights Excellent communication and interpersonal skills Cross cultural competence with an ability to thrive in a dynamic environment Manage and work with key stakeholders onshore and onsite Read more about us. Qualifications Your experience counts! MBA from Tier 1 and 2 business school 5-9 years of SAP S4 HANA MM/SD/PP/QM/eWM/IBP experience working on SAP delivery engagements Prior experience of working on 2-3 large scale transformation and implementation delivery programs for global clients Must have worked as an end-to-end SAP Solution / Functional Architect for at least 4-5 Request for Proposal (RFP) requests Exposure to high tech, semi-conductors, telecom, IT/ITES, technology verticals is mandatory Proven success in client-facing roles for 2-3 engagements Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Skill required: Next Generation Customer Operations - Customer Service Designation: Senior Analyst Qualifications: Any Graduation Years of Experience: 5 - 8 years Language - Ability: English - Proficient What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Proven experience in achieving targets against budget Team Building - Ability to coach, connect and motivate team members Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc. Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented Ability to make tough and timely decisions on task and people International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Communicate with client customers via voice to help resolve the issues being faced Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments Adapts effectively to changing plans and priorities Is able to follow a collaborative approach with people at different levels or working style Demonstrates ownership for goals. Drives himself and others to achieve desired results. Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Coordinate with supervisor and manager to provide day to day insights Share with supervisor and manager performance trends of the team and agree on next steps Handling customer escalations or providing resolutions which require higher level of authorization Qualifications Any Graduation

About The Role : About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song - all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at Join our team in Strategy consulting to find endless opportunities and solve our clients toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Technology Strategy & Advisory, S&C Global Network Area of Work: SAP FICO Level: Consultant (L9) Location: Gurgaon, Mumbai, Bangalore, Pune, Hyderabad, Chennai, Kolkata Years of Exp: Minimum 6 years of hands-on work experience in SAP FICO implementation projects. Explore an Exciting Career at Accenture: Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities. Job Summary : Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise"strategic, industry, functional, technical"in a diverse project environment that offers multiple opportunities for career growth. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape. Here are just a few of your day-to-day responsibilities. Experience in design and business blueprint and greenfield implementation of SAP S/4 HANA core functionalities across FICO, specifically expertise in controlling area as a part of the enterprise-wide design and blueprint of SAP along with good knowledge of Central Finance. Good to have cross functional experience with Procurement, SD, PP etc. Domain expertise across one/more of Retail, Consumer Goods, Manufacturing, Hi-Tech, Life Sciences, Pharma, Telecom. Understanding the domain trends and technology offerings across these industry sectors. Experience in creation of business case, functional prototypes in demonstrating the value and impact of an SAP S/4 deployment, business value assessment for an implementation (either greenfield or brownfield) of SAP S/4 HANA. Real life experience in using components from SAP Activate methodology as part of program implementation. Good Analytical and Assessment skills in driving the discovery workshop, performing the AS-IS assessment and Fit-Gap Analysis, and providing suggestion of TO-BE design in terms of Cost, tools, people, and Organizations (i.e., change management). Cross process area experience in Product costing, FSCM, FICA, PSCD and FSCD GL New GL with Segment Reporting Cost center accounting, Cost element accounting & Internal orders Exposure to Controlling Profitability Analysis Well versed with FICA, PSCD, FSCD and Reposting of COGS split topics Researching, Analyzing and determining the appropriate solution for business requirements. Discussion on hand the functionality, features, benefits and impact of Management Accounting CO and Product costing PC with clients, business and technical counter parts and project management. Describing organizational objects, configuration, master data, transactional data and periodic activities involving CO PC Providing system blueprints, configuration documentation and functional specifications for utilizing objects and developing enhanced RICEFW solutions in CO PC. Serving as a CO functional consultant in an SAP application implementation or maintenance project and provide accurate, reliable information regarding functionality and impact of objects in CO PC Better experience of designing and implementing solutions on SAP functional domain with Finance and Controlling (FI-CO), deductions management and cash applications Should have hands on exp with Bank accounting, Lockbox and AR tracker Describing organizational objects involving in CO Providing system blueprints, configuration documentation and functional specifications for utilizing objects and developing enhanced RICEFW sol in CO Identifying, assessing and solving complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors. Identifying a client's high-level business needs and leading the creation of detailed functional specs and other documentation, such as requirement traceability matrices, work-flow diagrams and use-cases Designing new business processes based on customer requirements and conduct user review sessions and run stakeholder agreement meetings applying thought leadership in leading the transformation Driving enterprise business, application and integration architecture Helping solve key business problems and challenges by enabling an architecture transformation, painting a picture of, and charting a journey from the current state to a "to-be" enterprise environment Implementing programs/interventions that prepare the organization for implementation of new business processes Assisting our clients to build the required capabilities for growth and innovation in order to sustain high performance Managing multi-disciplinary teams to shape, sell, communicate and implement programs Developing our offerings and assets Mentoring and developing our people Qualifications Qualifications Bachelors Degree BE/B.Tech/Equivalent MBA from Tier-1 Institution (Preferable) Good to have (not mandatory) SAP Certification

Reporting to Director Account Management, as a Consultant Sales, you will be responsible for leading/owning major business accounts and managing the overall business relationship between the client, the sales organization, Ciena executive team, product marketing and product management. You will be responsible for developing strong customer relationships that negate competitive infiltration into the account, and builds customer intimacy and sales execution within all levels of the customer organization, including the C level. Your laser focus on execution and sales strategy, combined with your ability to maintain and expand opportunities in existing pipelines, will enable CIENA to maximize its revenue streams and margins in accordance with company expectations. You will initiate and develop strong customer relationships at all levels to include executives and hold responsibility for direct sales activities requiring bookings/revenue/margin presentations at all levels of management You will develop and manage North India Telco accounts to grow revenue for CIENA India at appropriate margin levels You will need work closely with the Account Leader, Pre sales / Projects / Operations / Global support teams in developing comprehensive strategies to ensure rapid and significant growth of revenue for the short and long term You will require strong techno-commercial capabilities, account strategy abilities, large system sales background, and a proven track record in winning deals within complex organizations You will be highly motivated, have strong interpersonal skills. Person must be a strong team player able to influence supporters across multiple organizations You will be working with the system engineering teams for System Engineering issues (network design, response to RFX s, customer presentation, product/feature requirements) assessment of product features, providing input on prioritization, including both tactical and strategic plans, in close collaboration with Bharti Account Leader The Must Haves: Regional/ major account/global account management experience. Extensive experience in Routing Switching, IP/MPLS telecom equipment sales. Demonstrated knowledge of the competitive landscape and the regional business market Proven experience with complex sales methodology. Effective communicator (executive presence, synthesized messaging (+) strong written / verbal / visual / video / social skills) Track record of closing multi-million dollar deals, including positioning solutions, developing comprehensive pricing commercial strategies, and negotiating contracts. Proven ability to identify, understand, and manage relationships and decision-making processes across complex organizations Drive Sales activities requiring Techno-commercial presentations at all levels of Ciena and client organization. Strong background in Optical and Data Networking and telecom operator service offerings and requirements. Assets: MBA and/or advanced technical degree. Proven understanding of markets, including market segmentation and service providers. Demonstrated understanding of regional and/ or major account sales and ability to think strategically about new business opportunities, coupled with the ability to make sound - and tough - judgment calls. Keen awareness of market intelligence with respect to competitors - in India and globally. Budgetary assessment and planning experience to enable succinct forecasting at weekly. monthly and quarterly intervals as required Management and leadership skills to drive activities to achieve business objectives Ability to prioritize, organize and operate in a fast moving, aggressive environment Excellent analytical, collaborative and communications skills Highly motivated, ability to handle many competing priorities within multiple accounts Willingness to travel.

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual s passions, growth, we'llbeing and belonging. we're a technology company that leads with our humanity driving our business priorities alongside meaningful social, community, and societal impact. How You Will Contribute: Account Management/Sales to the most significant Telecom Operator in West India. Overall account management including the creation and execution of the strategic account plan, goal obtainment and revenue growth. Lead overall account strategy and matrix management of sales, services and other resources to ensure value-added benefits and deeper/wider reach into the customer segment. Driving on-site customer engagements, managing executive and Working level relationships Leading Existing project fulfilment working closely with delivery and services organization. Should take a consultative approach to selling and work toward a trusted advisor status serving as the executive contact across the customer on behalf of CIENA, communicating CIENA s unique value. Set the account strategy that drives new CIENA revenue through the ownership and implementation of an actionable, business-outcome based account plan. Key Responsibilities: Help develop strategic account plan and execute the same. Execute on the annual forecast to Achieve/Exceed the given Sales quota.. Manage tactical business while investing in larger, longer term strategic opportunities. Maintain high touch trusted advisor status with the customer establishing trust. Maintain operational command of the business through forecast accuracy and demand generation. Act as an inspired leader for a large extended team of direct/virtual resources to ensure consistent and effective team engagement and ensuring optimal usage of resources across management, supporting and partner organizations Prioritize various sales opportunities. Responsible for weekly status/progress and forecast reports Work with extended Ciena team, including Executive team, product marketing, product management, and sales operations to achieve sales and revenue objectives Thorough understanding of Ciena products and future portfolio The Must Haves: Education: Business or Science/Engineering degree in a technical field or equivalent experience. Track Record: Proven experience in Telecom Sector specially in the Transport domain (IP and Optical) Sector Knowledge: Sound understanding of Telco business and technologies. Sales Experience: Minimum 10-12 Years experience in sales/presales. Communication Skills: Effective communicator with strong written, verbal, visual, video, and social skills. Good competence in Excel/PowerPoint. Deal Closure: Proven ability to close multi-million-dollar deals, including positioning solutions, developing pricing and commercial strategies, and negotiating contracts. Technical Knowledge: Strong background in Optical and Data Networking and telecom operator service offerings and requirements. New Business Development: Ability to prospect and drive new business in assigned territories. Proposal Management: Experience in driving responses to RFPs, RFIs, and quotes. Assets: Advanced Degrees: Bachelor s degree in technology along with an MBA or advanced technical degree is an added advantage. Market Understanding: Proven understanding of market segmentation, enterprise business, and government sectors. Leadership Skills: Demonstrated management and leadership skills to drive activities to achieve business objectives. Analytical Skills: Excellent analytical, collaborative, and communication skills

CIENAs Packet Optical products portfolio comprises of a broad family of products for Aggregation, Metro and Core Optical networks. Successful candidate for the role of SVT/PV Engineer will be responsible for developing feature and solution test strategies, test plans, and test execution for Ciena s Packet Optical products based on technologies such as OTN Transport/Switching, Control Plane, and associated Network Management System. Essential Duties And Responsibilities: Knowledge of Product Architecture, Product Features associated Standards, Network Use-Case Scenarios and Test Automation Develop Test Plans to validate Telecom Network Use Cases and product capabilities. Identify Test Scenarios for Automated Test Execution, work with Automation team on new APIs and develop Automation Test Suites for new features. Participate in Test Plan reviews and contribute to reviews held by Test and Design Teams Execute test cases, analyze test results, file defect reports, and verify defect fixes. Analyze and characterize defects found during test execution and work closely with the design on debugging and closure of issues. Must Have: Expertise in OTN Transport, Switching, Control Plane technologies, Automation Development using TCL/Python . Exposure to photonics/DWDM, NMS and packet technologies would be a plus. Ability to understand customers needs, expectations, and perspective. Knowledge of Transport Network Design of Telecom Service Providers and Content Provider Networks, and experience of working with RD team on product defects in Customer Networks. Experience in test effort estimation and captive resource planning based on Requirement Specifications would be a plus Experience in Test Planning to validate Telecom Network Solutions and Use Case Scenarios that include interactions of different product features, including NMS Experience in developing Automation Scripts in tcl and/or Python Strong analytical and problem-solving skills; experience of working closely with design engineers for debugging of product defects. Strong communication and inter-personal skills to effectively communicate and collaborate with Test and Design teams in India and North America. Knowledge of relevant ITU-T, IETF, IEEE and ANSI standards. Proficient with a wide range of test equipment. Bachelors or Masters in Electronics Engineering, Computer Science, or Optical Communications with 4+ years of relevant experience of system test in telecommunications domain

The SVT/PV Engineer will develop test strategies, automation script development, and execute test plans for Ciena s Packet Optical products, focusing on OTN Transport, Switching, Automation and NMS. Key Responsibilities: Develop, automate and execute test strategies for Telecom networks. Create and execute test plans using Manual and Automation methods. Identify and automate test scenarios. Debug and resolve defects with design teams. Ensure compliance with industry standards (ITU-T, IETF, IEEE, ANSI). Must Have : OTN Transport Switching Test Automation (TCL/Python) Defect Analysis Debugging Telecom Network Testing with hands-on experience with Test Equipment s. Bachelor s/Master s in Electronics, Computer Science, or Optical Communications. 5+ years in Telecom System Testing. Experience in test planning/execution, automation, reporting and debugging. Exposure to photonics/DWDM, NMS and TDM/packet technologies Improved test efficiency automation coverage Reduction in defect leakage debugging time Compliance with test quality standards Nice-to-Have Skills Exposure to different NBIs - REST, NETCONF, gRPC and Photonics/DWDM Exposure to photonics/DWDM, NMS and TDM/packet technologies

The SVT/PV Engineer will develop test strategies, automation script development, and execute test plans for Ciena s Packet Optical products, focusing on OTN Transport, Switching and NMS. Key Responsibilities: Develop and automate test strategies for Telecom networks. Create and execute test plans using TCL/Python. Identify and automate test scenarios. Debug and resolve defects with design teams. Ensure compliance with industry standards (ITU-T, IETF, IEEE, ANSI). Must Have: OTN Transport Switching Test Automation (TCL/Python) Defect Analysis Debugging Telecom Network Testing Impact Metrics Improved test efficiency automation coverage Reduction in defect leakage debugging time Compliance with test quality standards Experience Qualification Bachelor s/Master s in Electronics, Computer Science, or Optical Communications. 2+ years in Telecom System Testing. Experience in test planning, automation, and debugging. Nice-to-Have Skills: Exposure to different NBIs - REST, NETCONF, gRPC and Photonics/DWDM Familiarity with Test Equipment Performance Benchmarking.

FOS Management: - Recruit, train and motivate the team - Manage the FOS productivity Distribution development: - Distribution mapping by category manufacturer. - Build distribution for the business. - Initiating and developing relationships with key decision makers in the relationships managed for business development. Distribution management: - Ensure proper distribution coverage through proper FOS mapping. - Manage channel relationships. - Drive sales numbers retailer payment recon. - Work with partner on Sales promotion ideas and execution to drive sales. - Ensure process rigor and controllership. - Visibility at point of sale Required Qualifications and Experience Required Qualifications and Experience: Should be an MBA with 1 years of experience OR Graduate with minimum 3 yrs of experience Prior exposure to FMCG / Telecom Pre-paid sales is mandatory For internal candidates, people with Distribution handling roles in Consumer Durables, Digital LSF roles are preferred. Good communication and interpersonal skills Should be high on energy a self starter Should have a passion for being out on the field and meeting Retailers.

At Accellor, we are a trusted consultant that uses best-of-breed Cloud technology to deliver superior customer engagement and business effectiveness for clients. We bring a deep understanding of Financial, Retail, High Tech, Healthcare, and retail verticals. We ve created an atmosphere that encourages curiosity, constant learning, and persistence. We encourage our employees to grow and explore their interests. We cultivate an environment of collaboration, autonomy, and delegation - we know our people have a strong work ethic and a sense of pride and ownership over their work. They are passionate, eager, and motivated - focused on building the perfect solution but never losing sight of the bigger picture. As a Senior MuleSoft Developer will be responsible for developing and delivering Anypoint Platform based development project using API-driven design, messaging patterns, and application development best practices. The candidate should have good skills in software development lifecycle, messaging patterns, endpoint security, interfaces with internal and external applications, and database knowledge. In addition, Candidate should be able to drive the full cycle of project development leading to business objectives and value realization. Role and Responsibilities: Provide technical consultation on various aspects of the product and solutions based on the customers business requirements Build, manage, and present an actionable BRD/FSD (Blueprint) that aligns a customers technical business needs with MuleSoft Solutions. Responsible for crafting/architecting the solution and development part with the help of development for large-scale customers As a Senior MuleSoft Developer will be responsible for developing and delivering Anypoint Platform based development project using API-driven design, messaging patterns, and application development best practices The developer will be accountable for analyzing and developing Integration and Interoperability domain architecture to meet the information technology and business requirements Understands and transform business requirements into scalable/manageable solution architecture and design specifications Create the high-level design of integration solutions and guide implementation teams on the choice of Mule components and patterns to use in the detailed design and implementation Designs and Develops Mule applications for any of the available deployment options of the Anypoint Platform runtime plane Apply standard development methods covering the full development lifecycle (project preparation, analysis, design, development, testing, deployment, and support) to ensure solution quality Advise technical teams on performance, scalability, reliability, monitoring and other operational concerns of integration solutions on Anypoint Platform Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects Ensures self and development team adheres to documented design and development patterns and standards Supports the integration environment and solutions, including off-hours support of business-critical integration solutions Works closely with other Solution Architecture/Designers to ensure consistency and quality of solutions and knowledge sharing Expert-level understanding of the MuleSoft product suite, Cloud Hub 2.0, API-led connectivity, API Manager, and MuleSoft Administration. The candidate should have good skills in software development lifecycle, messaging patterns, endpoint security, interfaces with internal and external applications, and database knowledge Should be able to drive the full cycle of project development leading to business objectives and value realization B.S. degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience Integration experience with AWS API gateways using MuleSoft. Proven Ability to design and optimize business processes and to integrate business processes across disparate systems. 10+ years of experience in developing integration solutions 5+ years MuleSoft experience Good knowledge of with microservices architecture and API Strategy development Good experience with Anypoint Platform, Flow Design, API Design Dataweave, CloudHub, Runtime Fabric, API Management, EDI Integration Experience in developing, deploying and managing flows using Anypoint Studio and CloudHub Deep Knowledge with different MuleSoft offerings Experienced with design patterns used with MuleSoft integrations and Salesforce Experience with 3rd Party MuleSoft Anypoint Connectors Experience with Salesforce integrations Experience with MuleSoft On-Premise and Cloud solutions Experience with message queue design patterns Experience integrating with Cloud/SaaS applications, APIs, SDK of packaged applications and legacy applications Experience designing, developing, securing and managing APIs via API Gateways and proxies Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global canters. Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Personal Accident Insurance, Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Disclaimer

Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.

: B.E./B.Tech. in Mechanical, M.E/ M.Tech. Mechanical Senior Design Engineer Mechanical | CoreEL Senior Design Engineer Mechanical B.E./B.Tech. in Mechanical, M.E/ M.Tech. Mechanical 4-6 Years Professional Skills: Minimum 4 years experience in designing Air cooled and conduction cooled electromechanical Enclosures and Chassis for defense/Avionics/Telecom industry. Experience in milled, sheet metal and plastic enclosure designs. Knowledge in 19-inch rack, ATR, VPX, VME and ATCA standards. 3-year experience in Solid works and Auto cad tools Knowledge of Structural and Thermal analysis. Ability to manage 2-member team Proficiency in Solid works and AutoCAD. Good knowledge about BOM creation, material selection, Fastener selection, CNC machining and surface finish process. Vendor development activities Job Description: Ability to take up mechanical design independently. Interact with customers and project team, capture input and design accordingly. Design the components to meet DFM. Should be a team player. Ability to manage 2-member team. Desired Skill Set:

Role Overview: We are seeking a skilled and innovative Python Data Engineer with expertise in designing and implementing data solutions using the AWS cloud platform. The ideal candidate will be responsible for building and maintaining scalable, efficient, and secure data pipelines while leveraging Python and AWS services to enable robust data analytics and decision-making processes. Experience: 5-9 Years Location: Bangalore Key Responsibilities Design, develop, and optimize data pipelines using Python and AWS services such as Glue, Lambda, S3, EMR, Redshift, Athena, and Kinesis. Implement ETL/ELT processes to extract, transform, and load data from various sources into centralized repositories (e.g., data lakes or data warehouses). Collaborate with cross-functional teams to understand business requirements and translate them into scalable data solutions. Monitor, troubleshoot, and enhance data workflows for performance and cost optimization. Ensure data quality and consistency by implementing validation and governance practices. Work on data security best practices in compliance with organizational policies and regulations. Automate repetitive data engineering tasks using Python scripts and frameworks. Leverage CI/CD pipelines for deployment of data workflows on AWS. Required Skills: Professional Experience: 5+ years of experience in data engineering or a related field. Programming: Strong proficiency in Python, with experience in libraries like pandas, pyspark , or boto3. AWS Expertise: Hands-on experience with core AWS services for data engineering, such as: -AWS Glue for ETL/ELT. -S3 for storage. -Redshift or Athena for data warehousing and querying. -Lambda for serverless compute . -Kinesis or SNS/SQS for data streaming. -IAM Roles for security. Databases: Proficiency in SQL and experience with relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., DynamoDB) databases. Data Processing: Knowledge of big data frameworks (e.g., Hadoop, Spark) is a plus. DevOps: Familiarity with CI/CD pipelines and tools like Jenkins, Git, and CodePipeline . Version Control: Proficient with Git-based workflows. Problem Solving: Excellent analytical and debugging skills.

About this opportunity: We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively. What you will do: Manage operational issues from a process and tools perspective for 5G and new technologies. Provide technical troubleshooting and resolution of daily operational issues within the RAN network. Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations. Support the development of automation initiatives for 5G operations. Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues. Participate in knowledge transfer, documentation, and information-sharing processes. Coordinate with the Support team to resolve cases and perform root cause analysis (RCA). Flexibility to work in 24/7 planned shifts, including night shifts. Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures. Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities. The skills you bring: Education: Engineering Degree (preferred) Experience: 5 to 10 years in RAN Engineering with a focus on LTE and 5G technologies. Core Competencies: o Strong understanding of LTE, NSA, and SA architectures in RAN services. o Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE/5G SA/NSA networks. o Expertise in 4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates). o Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis. o Proficient in using trace analysis tools like LogTool, Wireshark, etc. o Strong understanding of the end-to-end connectivity of telecom nodes. o Proven experience in RCA analysis and issue resolution with effective final solutions. o Knowledge and experience with 3GPP, IETF, and other related specifications/standards. o Familiarity with Cloud RAN fundamentals and understanding 5G use cases. o Practical experience with Ericsson Indoor Radio Units (IRU) and DOT. o Ability to troubleshoot customer complaints and network-related issues. o Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems. o Understanding of trouble ticket and change request (CR) processes. Primary country and city: India (IN) || Noida Req ID: 767987

Must Have: Looking for a Site Reliability Engineering (SRE) who has had prior developer and architecture experience in developing Java based enterprise applications and seasoned in handling operational/production support issues. Adopt SRE best practices: Work with dev teams to define Non-Functional Requirements such as reliability, performance, scalability, application logging for observability, etc. Defi ne SLI/SLOs, Error Budgets, Automation focus Incident Management: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs). Recent and frequent engagement during incidents is must. Observability: Build alerting, monitoring and dashboards that identify problems proactively. Recent hands-on experience with threshold based Alert creation and maintenance of those alerts is must. Problem Solving: Utilize strong analytical, technical and functional skills to diagnose and resolve complex issues within production environments with a focus on immediate impact mitigation; work with dev teams to implement long-term solutions to prevent recurrence of incidents. Performance Optimization: Monitor application performance using APM (Application Performance Management) tools such as Dynatrace, App Dynamics and ELK. Identify bottlenecks and work with dev teams to optimize the performance of applications through code improvements, configuration tuning, and resource optimization. Good to Have: Run Books and Documentation: Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides Automation: Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency Non Functional Requirements : Working with development teams, identify and provide the non-functional requirements and acceptance criteria during design and development, and ensure that these are met prior to moving the features to production Conduct Blameless Postmortems / After Action Reviews: Work with dev/architect/quality engineering teams to identify and document patterns of failures as lessons learnt from incidents and follow up to implement the remediations to make the application resilient Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of applications and services. Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities Release Management: Work with Release Management related to upcoming changes to production to identify risks and mitigate them. Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services. Problem Management Engineering Expertise: Proactive problem detection, trend and pattern analysis, assessment of impact of problems, functional analysis of problems. Management of Escalated issues, tracking and driving prompt resolution. Communication: Provide metrics and status reports and review with leadership and stakeholder communities; establish processes surrounding metrics gathering, reporting and communication; Provide prompt visibility and status of escalated issues, incidents and outages to leadership, business partners and other key stakeholders; Strong verbal and written communication skills Knowledge Transfer: Work closely with Product Development teams to ensure Knowledge Transfer related to changes to the system well in advance of change getting operationalized On-call 24x7 support for agent facing applications Home Grown J2EE apps as well as SaaS Platform apps - Salesforce, Salesforce Marketing Cloud and Mulesoft. Qualifications Bachelor s degree in computer science, Information Technology, or related field. 9+ Years of technical engineering experience in architecting and developing web applications or SRE roles within large scale web application environments. Strong experience in Observability tools such as Dynatrace, App Dynamics, Splunk, ELK, Mulesoft AnyPoint, using them to create alerts, dashboards, reports, synthetic monitoring, etc. Strong problem-solving skills and experience troubleshooting complex issues. Understanding and working experience with integration technologies and API Gateways, MuleSoft , WebLogic, etc Strong Proficiency in Object Oriented Programming Languages - Java, J2EE technologies, Java script, and frameworks such as Spring Experience with automation tools and scripting languages (Python, Shell). Familiarity with containerization (Docker, Kubernetes) and cloud services (Azure). Knowledge of DevOps practices and tools (CI/CD pipelines, Git, Jenkins). Understanding of network protocols, load balancing, and security principles. Experience with database SQL queries. Excellent communication and teamwork skills. Desirable Skills: Certifications in Java, cloud technologies, or SRE methodologies. Experience in Salesforce Sales, Service and Marketing Clouds Experience within high tech, software and/or wireless/telecom industry A foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles and technologies is highly valued. **JOB REQUIRES WORKING IN NIGHT SHIFTS** Location: Chennai, Tamil Nadu, India Job ID R-68196-1 Date posted 06/03/2025

Must Have: Looking for a Site Reliability Engineering (SRE) who has had prior developer and architecture experience in developing Java based enterprise applications and seasoned in handling operational/production support issues. Adopt SRE best practices: Work with dev teams to define Non-Functional Requirements such as reliability, performance, scalability, application logging for observability, etc. Defi ne SLI/SLOs, Error Budgets, Automation focus Incident Management: Lead the response to production issues, ranging from identifying and troubleshooting problems to implementing immediate fixes. Ensure minimal downtime and adherence to service level agreements (SLAs). Recent and frequent engagement during incidents is must. Observability: Build alerting, monitoring and dashboards that identify problems proactively. Recent hands-on experience with threshold based Alert creation and maintenance of those alerts is must. Problem Solving: Utilize strong analytical, technical and functional skills to diagnose and resolve complex issues within production environments with a focus on immediate impact mitigation; work with dev teams to implement long-term solutions to prevent recurrence of incidents. Performance Optimization: Monitor application performance using APM (Application Performance Management) tools such as Dynatrace, App Dynamics and ELK. Identify bottlenecks and work with dev teams to optimize the performance of applications through code improvements, configuration tuning, and resource optimization. Good to Have: Run Books and Documentation: Create and maintain comprehensive documentation for system architecture, configuration, deployment procedures, and troubleshooting guides Automation: Develop and maintain scripts and automation tools to streamline operations, deployment processes, and repetitive tasks. Focus on automating recovery processes and routine maintenance tasks to improve system reliability and efficiency Non Functional Requirements : Working with development teams, identify and provide the non-functional requirements and acceptance criteria during design and development, and ensure that these are met prior to moving the features to production Conduct Blameless Postmortems / After Action Reviews: Work with dev/architect/quality engineering teams to identify and document patterns of failures as lessons learnt from incidents and follow up to implement the remediations to make the application resilient Capacity Planning: Monitor system usage patterns and perform capacity planning to ensure scalability and reliability of applications and services. Security: Participate in security assessments and implement security best practices to safeguard applications and data. Respond promptly to security incidents and vulnerabilities Release Management: Work with Release Management related to upcoming changes to production to identify risks and mitigate them. Collaborate with development teams to manage and support application releases and deployments. Ensure changes are rolled out in a controlled manner with minimal impact on production services. Problem Management Engineering Expertise: Proactive problem detection, trend and pattern analysis, assessment of impact of problems, functional analysis of problems. Management of Escalated issues, tracking and driving prompt resolution. Communication: Provide metrics and status reports and review with leadership and stakeholder communities; establish processes surrounding metrics gathering, reporting and communication; Provide prompt visibility and status of escalated issues, incidents and outages to leadership, business partners and other key stakeholders; Strong verbal and written communication skills Knowledge Transfer: Work closely with Product Development teams to ensure Knowledge Transfer related to changes to the system well in advance of change getting operationalized On-call 24x7 support for agent facing applications Home Grown J2EE apps as well as SaaS Platform apps - Salesforce, Salesforce Marketing Cloud and Mulesoft. Qualifications Bachelor s degree in computer science, Information Technology, or related field. 9+ Years of technical engineering experience in architecting and developing web applications or SRE roles within large scale web application environments. Strong experience in Observability tools such as Dynatrace, App Dynamics, Splunk, ELK, Mulesoft AnyPoint, using them to create alerts, dashboards, reports, synthetic monitoring, etc. Strong problem-solving skills and experience troubleshooting complex issues. Understanding and working experience with integration technologies and API Gateways, MuleSoft , WebLogic, etc Strong Proficiency in Object Oriented Programming Languages - Java, J2EE technologies, Java script, and frameworks such as Spring Experience with automation tools and scripting languages (Python, Shell). Familiarity with containerization (Docker, Kubernetes) and cloud services (Azure). Knowledge of DevOps practices and tools (CI/CD pipelines, Git, Jenkins). Understanding of network protocols, load balancing, and security principles. Experience with database SQL queries. Excellent communication and teamwork skills. Desirable Skills: Certifications in Java, cloud technologies, or SRE methodologies. Experience in Salesforce Sales, Service and Marketing Clouds Experience within high tech, software and/or wireless/telecom industry A foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles and technologies is highly valued. **JOB REQUIRES WORKING IN NIGHT SHIFTS** Location: Chennai, Tamil Nadu, India Job ID R-68196 Date posted 06/03/2025