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2.0 - 7.0 years

2 - 3 Lacs

Guwahati, Silchar, Tinsukia

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For more information call on 95373 31157. Manage and train the business development team generate leads and cold call prospective customers Build strong relationships with clients Identifying and mapping business strengths and customer needs Sales Required Candidate profile Graduation Must Age: 21 to 40 year Experience : 6+months experience in sales and marketing industry / Banking Sales /Insurance sales / CASA Bike Must Good Communications Skills

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6.0 - 11.0 years

8 - 13 Lacs

Noida, Bengaluru

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YOURE APPLYING FOR, FHIR Developer FHIR HL7 Healthcare IT RESTful APIs Java Python About Us Coredge is a leading innovator in cloud and AI technologies, dedicated to providing cutting-edge solutions that drive business success. We specialize in delivering scalable PaaS and IaaS products to a diverse range of clients, including data center providers and government agencies. Role Overview We are seeking an experienced FHIR Developer with a strong background in healthcare information systems and a deep understanding of HL7 FHIR standards. The ideal candidate will be responsible for designing, developing, and implementing FHIR-based solutions to ensure seamless interoperability across healthcare platforms. Key Responsibilities FHIR Development & Integration: Design and implement solutions leveraging FHIR APIs and resources for healthcare data exchange. Integrate FHIR-based solutions with existing electronic health record (EHR) systems and other healthcare platforms. API Development & Management: Develop and maintain RESTful APIs based on HL7 FHIR standards. Optimize API performance and scalability for real-time healthcare data exchange. Custom FHIR Resource Implementation: Customize and extend FHIR resources to meet specific project and organizational needs. Define FHIR profiles and implement validation mechanisms for compliance. Collaboration & Troubleshooting: Work closely with cross-functional teams, including healthcare providers, IT teams, and business stakeholders. Diagnose and resolve issues in FHIR implementations and ensure robust system interoperability. Compliance & Security: Ensure adherence to healthcare industry regulations, including HIPAA and GDPR. Implement secure authentication and authorization protocols (OAuth2, OpenID). Documentation & Training: Create comprehensive technical documentation for developed solutions. Provide technical guidance and training to junior developers and stakeholders. Requirements Technical Expertise: Proficient in programming languages such as Java, Python, C#, or JavaScript. Strong experience with RESTful APIs and data formats like JSON and XML. Healthcare Standards: In-depth knowledge of HL7 standards, including FHIR resources, profiles, and implementation guides. Familiarity with HL7 v2, CDA, or DICOM is a plus. Domain Knowledge: Solid understanding of healthcare workflows and information systems, including EHRs and EMRs. Soft Skills Problem-Solving: Strong analytical skills and attention to detail. Team Collaboration: Ability to work independently as well as part of a team. Communication Skills: Ability to articulate technical concepts to non-technical stakeholders. Continuous Learning: A proactive attitude towards professional growth and development. What We Offer Innovative Work Environment: Fostering creativity and encouraging innovation in cloud and AI technologies. Career Growth Opportunities: Structured career paths, mentorship programs, and continuous learning sessions. Inclusive Culture: A collaborative and diverse workplace where every employee contributes to success. Competitive Benefits: Attractive salary, flexible work options, and wellness programs for work-life balance. Equal Employment Opportunity Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state, or local laws. Apply Directly * * * * * Upload resume * I hereby grant Coredge the rights to contact me in case of a potential relevant job offering. Interested in This Job? Reach out to HR Come Be Part of Our Team Bring your uniqueness, ideas, and determination to make an impact and we ll solve some of the world s biggest challenges together! If Your Profile is Not Listed Above, Send your resume Coredge, is a solutions-focused company using AI, cloud and other digital technologies to address complex industry challenges and empower clients to thrive in the digital era. Noida Office Address Noida Office Address Bangalore Office Address Bangalore Office Address Platforms Solutions Telecom Healthcare Finance

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8.0 - 10.0 years

25 - 30 Lacs

Kolkata, Mumbai, New Delhi

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JOB DESCRIPTION FOR SENIOR CIVIL MANAGER DESIGNS (SOLAR L5) KEY RESPONSIBILITIES Conduct detailed review of BID documents/RFP of targeted projects, including but not limited to, review of proposals, vendor drawings or documents. Design & Engineering support to Business development, Sales, Finance, and coordination with Construction Team. Performing steel & concrete structure design using Staad.Pro., Equipment Foundations, Storm Water drainage system, geotechnical investigation procedures, pile testing procedure for solar PV plants. Capability/Knowhow of AutoCAD and Staad Pro. Understanding of Indian standards (IS) codes. International Building Codes (IBC), American/Euro codes (ASCE/AISI/EN) also may be preferred Carry out foundation design of 11 KV/ 33 KV/ 66 KV/132 KV Sub Station components. and Transmission line, should be capable of making technical specifications, BOQ and Quality check list of AC Systems, EHV Systems of Solar project, also have knowledge of vendor drawing review of AC and EHV Civil/ Structural engineering documents. To carry out the solar layout design, earth works, MMS design and its integration with cleaning robot, main control room design, Inverter room design, and optimisation of all relevant components like trench, roads drainage etc. To carry out evaluation of PV tracker system. Shall be responsible to implement strategic innovative solutions like special module mounting clips, MMS structures, Albedo modification, Sand dune/dust stabilization etc. To do sizing and make specification of EPC works, contractors as per relevant codal provision and latest market trends. Shall be responsible for Preparation of DBR, and assist in Bill of Material, Costing sheet of SPV system as well as Data centre system. Conduct Site and Factory Acceptance Testing. Candidate should be well versed in preparing Manufacturing quality Plan and should have experience of carrying of lab acceptance test like cube testing, module mounting structure prototype, validation of robotic cleaning system along with module mounting structure. Review & Generate the Commands against GA, BOQ, Estimates, Design & Manufacturing drawings. Candidate should be able to prepare the Array Layout, Control room layout, Switchyard Layout etc, AutoCAD Knowledge is a must Responsible for the smooth & efficient working of the Design & Engineering Department. Co-ordinate with Internal stakeholders for all design inputs & deliverables. Prepare preliminary cost estimates for Business Development. Attend & participate in customer/ consultant/ designer meetings whenever required. Understand, verify & regularize technical deviations/ design change requests raised by contractors / vendors/ consultants throughout & beyond the production/project phases. Ability to communicate complex technical issues to senior leadership and other team members /consultants/clients The candidate should be willing to travel to site and at Manufacturer s factories etc as on when required Guiding execution teams for various jobs being executed in Data Centres. Manage our external civil design consultants through the Data Centre design and construction process. Review designs for site layout, grading, power substations, storm water, utilities, and pavement. Coordinate with internal and external MEP design engineers. Effectively communicate design standards to internal and external project partners. Communicate conceptual designs and create/maintain project documentation before, during, and after construction. Travel for site assessments, internal design meetings, construction review, and interfacing with authorities having jurisdiction Lead initiatives aimed at improving cost, quality, schedule, and consistency QUALIFICATIONS Graduate or PG in Civil/Structural Engineering 8 to 10 years of professional experience in both Solar as well Datacenter and telecom facilities. Experience of design and engineering for solar PV plants preferred TECHNICAL COMPETENCIES Design of RCC & steel structures, roads, and drains , Geotechnical Engg, Hydrology etc. Understanding of Solar PV System from civil/structure perspective Skills for Optimization and generating innovative ideas for civil/structure designs Proficiency in building codes, regulations, and standards including IBC and ASCE. Direct experience with design or construction administration of a variety of electrical distribution systems ranging from low voltage to high voltage. Demonstrated ability to evaluate the design and constructability of site design by third-party consultants. Demonstrated ability to manage multiple fast paced assignments simultaneously. Excellent communication skills and attention to detail. Join the Cloud4c Talent Community Sign Up

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10.0 - 15.0 years

35 - 40 Lacs

Mumbai

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Job Summary : We are seeking a highly skilled Salesforce Architect to join our team as a key player in architecting a CRM engine for our Wealth Technology platform. The successful candidate will be responsible for designing and implementing a Salesforce-based CRM solution that seamlessly integrates with our portfolio management system. As a Salesforce Architect, you will play a pivotal role in driving the technical direction of our platform, ensuring scalability, security, and performance. Experience: 8-10 Yea rs Location: Bangalore Key Responsibilities : Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions leveraging Salesforce CRM. Design and architect a scalable and flexible Salesforce-based CRM solution tailored to the specific needs of the Wealth Technology platform. Lead the implementation of Salesforce features and functionalities, including but not limited to custom objects, workflows, process builder, triggers, and Visualforce pages. Integrate Salesforce CRM with existing systems and third-party applications, such as the portfolio management system, ensuring seamless data flow and synchronization. Provide technical guidance and expertise to development teams, ensuring best practices and adherence to architectural standards. Conduct regular code reviews and performance optimizations to maintain a high level of code quality and system efficiency. Act as a subject matter expert on Salesforce technologies and stay updated with the latest trends and advancements in the Salesforce ecosystem. Collaborate with stakeholders to gather feedback and continuously improve the Salesforce solution based on evolving business needs. Requirements: Bachelors degree in computer science, Engineering, or related field. Masters degree preferred. Minimum of 10 years of experience in software development, with at least 5 years of experience in architecting Salesforce-based solutions. Proven track record of designing and implementing complex Salesforce CRM solutions for enterprise-level applications. Extensive knowledge of Salesforce platform capabilities, including but not limited to Apex, Visualforce, Lightning Components, and Salesforce APIs. Hands-on experience with Salesforce integration techniques, such as REST, SOAP, and Salesforce Connect. Strong understanding of software architecture principles, design patterns, and best practices. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders . Good To have skills: Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Salesforce Certified Application Architect, or Salesforce Certified System Architect are highly desirable. Experience working with Wealth Technology platforms, or trading applications. Salesforce Certified Platform Developer I (PD-I)

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7.0 - 12.0 years

9 - 14 Lacs

Noida, Bengaluru

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YOURE APPLYING FOR, Backend Development Lead Python Golang Kubernetes Cloud Native API Design Performance Optimization About Us Coredge is a leading innovator in cloud and AI technologies, dedicated to providing cutting-edge solutions that drive business success. We specialize in delivering scalable PaaS and IaaS products to a diverse range of clients, including data center providers and government agencies. Role Overview As a Backend Development Lead, you need to write scalable Python code for developing and implementing robust applications. You would indulge your dedication and passion to build server-side logic ensuring low-latency and high-end performance. As a Software Engineer at Coredge, you will help develop our next-generation cloud-native core solution along with the product and the open-source community to build the Coredge.io vision. Key Responsibilities System Engineering: Develop and implement backend systems using Python or Golang. Performance Optimization: Work on performance issues using creative experiments and internally developed product features. Open Source Contributions: Research, propose, and integrate relevant open-source projects based on product objectives. Code Quality & Documentation: Write well-structured, efficient, and well-documented Python/Golang code as an example for junior engineers. Software Development Lifecycle: Participate in all levels of product definition, design, implementation, testing, and deployment. Architecture & Design: Discuss abstract system architectures and apply domain experience to solve technical challenges creatively. Mentorship: Guide and mentor software engineers, fostering an environment of trust and accountability. Requirements Technical Skills: Proficiency in Python development with strong expertise in building scalable frameworks. Framework Development: Hands-on experience in designing and developing reusable framework components. Engineering Practices: Knowledge of code refactoring, design patterns, test-driven development, CI/CD, and security best practices. Cloud & Kubernetes: Understanding of Kubernetes architecture and cloud-native development. Community Contributions: Open-source contributions, especially to CNCF or similar communities, is a plus. Performance Benchmarking: Experience in benchmarking Kubernetes or cloud environments is an added advantage. Soft Skills Problem-Solving: Strong analytical skills and attention to detail. Team Collaboration: Ability to work independently as well as part of a team. Communication Skills: Ability to articulate technical concepts to non-technical stakeholders. Continuous Learning: A proactive attitude towards professional growth and development. What We Offer Innovative Work Environment: Fostering creativity and encouraging innovation in cloud and AI technologies. Career Growth Opportunities: Structured career paths, mentorship programs, and continuous learning sessions. Inclusive Culture: A collaborative and diverse workplace where every employee contributes to success. Competitive Benefits: Attractive salary, flexible work options, and wellness programs for work-life balance. Equal Employment Opportunity Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable central, state, or local laws. Apply Directly * * * * * Upload resume * I hereby grant Coredge the rights to contact me in case of a potential relevant job offering. Interested in This Job? Reach out to HR Come Be Part of Our Team Bring your uniqueness, ideas, and determination to make an impact and we ll solve some of the world s biggest challenges together! If Your Profile is Not Listed Above, Send your resume Coredge, is a solutions-focused company using AI, cloud and other digital technologies to address complex industry challenges and empower clients to thrive in the digital era. Noida Office Address Noida Office Address Bangalore Office Address Bangalore Office Address Platforms Solutions Telecom Healthcare Finance

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1.0 - 6.0 years

3 - 6 Lacs

Kolkata, Asansol, Ghatal

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Dial 6352491012 & Share CV on WA Recruit Business Partners through your network. Train and manage them to build their own team of insurance agents. Partners earn a stipend and incentives; agents earn commission from the company. Required Candidate profile Training Provided by Company Age: 21 to 45 years Qualification: Graduation (No Backlogs) Experience: 1 Year of experience in Any Sales & Marketing Bike: Mandatory

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4.0 - 7.0 years

6 - 9 Lacs

Gurugram

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About Us Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact center (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR. About the Business Unit Growth @ Exotel We aspire to build customerestas - a lasting relationship with customers that helps in their growth across functions. We entertain enthusiasts who are expert learners and willing to grow and adapt to the culture and the fast-paced environment we work in. Our motto is to support the organizations end goal by enabling an effortless and frictionless customer experience. As flag bearers of the growth function, we expect clarity and strength in verbal and writing capabilities. We are on the lookout for data drillers. From understanding market trends to doing something out-of-the-box, we encourage a number-driven and research-based approach. About the Role The primary focus of a Senior Sales Development Representatives to generate International/Domestic enterprise leads for our products through Outbound Prospecting via various outreach channels such as Cold Warm Calls, LinkedIn, Email etc. coordinate with Sales Managers and help them to build healthy pipeline which can be readily closed, deliver first level product demo and record all your activities in Sales CRM. What will you do? As the SDR of this team, your roles and responsibilities include: Act as the first point of contact with the prospects and outbound leads. Work towards materializing Lead Qualification. Assign leads to sales teams. Coordinating meetings with clients and prospects. Data mining through different web portals. Database management and segregation. What we are looking for? Experience :4-7 years Must haves Effective communication skills and has an innate ability to relay information in a meaningful manner to the prospects. Have exposure selling to B2B Enterprise account Must have excellent soft-skills. Must have excellent prospecting skills. Should have good knowledge of technologies like Cloud Deployment Models, APIs, SDKs and Generative AI Good to Haves Should have good negotiation skills.

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0.0 - 3.0 years

2 - 5 Lacs

Lucknow

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Candidate having experience for 0 to 3 year in financial sector, telecom sector, retail & real estate sector. Roles & Responsibility 1. Key responsibility would be to generate sales & market penetration. 2. Qualification :- Bachelor degree in any discipline preferably MBA in sales/marketing. 3. Location :- Lucknow & Eastern U.P

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8.0 - 13.0 years

30 - 35 Lacs

Noida, Bengaluru

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Role Overview As an OpenStack Enterprise and Public Cloud Architect, you will play a pivotal role in designing, implementing, and optimizing our cloud solutions. Key Responsibilities Solution Architecture: Designing end-to-end cloud solutions leveraging OpenStack for enterprise and public cloud environments. Network Expertise: Demonstrating deep knowledge of network infrastructure, including fabric and application layers. Kubernetes Expertise: Deep experience with Kubernetes and container orchestration. Technical Leadership: Guiding the team and clients on critical architectural decisions, ensuring alignment with business objectives. Automation and Efficiency: Driving automation initiatives to streamline the implementation, expansion, and upgrading processes. Risk Management: Identifying, prioritizing, and mitigating potential risks, developing comprehensive risk mitigation plans. Governance and Quality: Governing delivery in complex environments, challenging and questioning architecture designs to ensure optimal outcomes. Requirements OpenStack Expertise: Proven experience with OpenStack and Kubernetes. Network Fundamentals: Solid understanding of networking concepts, including IP addressing, load balancing, OSI model, firewalls, routers, BGP, and MPLS. Cloud Architecture: Expertise in CI/CD jenkins, distributed applications, containers, Kubernetes, and serverless technologies. Public Cloud Experience: Understanding of AWS and GCP. Design and Methodology: Proficiency in system and application design methodologies and tools. Analytical and Problem-Solving Skills: Strong analytical and problem-solving abilities to address complex technical challenges. Leadership and Communication: Excellent leadership, interpersonal, and communication skills to collaborate effectively with diverse teams and stakeholders. Preferred Qualifications Additional Cloud Technologies: Experience with other cloud technologies like SD-WAN and MPLS. Governance and Optimization: Proven ability to govern delivery in complex environments and optimize architecture designs. Industry Trends: Understanding of emerging trends in the cloud computing industry, including Enterprise cloud, public cloud and hybrid cloud. Soft Skills Problem-Solving: Strong problem-solving skills and attention to detail. Team Collaboration: Ability to work independently and as part of a team. Communication Skills: Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Continuous Learning: A proactive attitude towards learning and professional development.

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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Technical Skills: Candidates should have the at least 4 years of experience/expertise in the following: Python development IaaC development using Terraform Azure devops pipelines or github actions development Azure marketplace extensions development Ansible playbooks development Basic shell scripting Version control using git Key Responsibilities: Cloud Security Design and Implementation: Develop and implement robust security architectures for IMS and VoIP applications hosted on Azure public cloud as well as private cloud implementations (e.g. using Red Hat OpenShift), ensuring compliance with AT&T and industry standards as well as regulatory requirements. Security Monitoring and Incident Response: Utilize security tools (cloud-native and otherwise) to monitor cloud environments for potential threats, respond to security incidents, and conduct thorough investigations to mitigate risks. Risk Assessment and Vulnerability Management: Perform regular security assessments, including penetration testing, malware scans, and vulnerability scans, to identify and address potential security gaps in cloud infrastructures. Includes working with vendor(s) in identifying, analyzing, and defining mitigation/remediation plans. Access Management: Implement and manage identity access management (IAM) policies to control user and non-user access to cloud resources, ensuring that only authorized personnel and systems have appropriate access levels. Automation and Scripting: Utilize various methods to automate the scanning and compilation/analysis of scan results concerning the cloud infrastructure. Technology/Domain Knowledge: Cloud platforms: RedHat Openshift, Azure Kubernetes Telecommunication: 5G/EPC/IMS/VoIP Networking concepts Soft Skills: Communication: Should possess good communication and collaboration skills Time management: Ability to manage multiple projects tasks efficiently. Adaptability: Show willingness to embrace continuous learning and adapt to new technologies Problem solving: Ability to troubleshoot and solve complex technical problems. Job ID R-75137 Date posted 07/16/2025

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4.0 - 9.0 years

6 - 11 Lacs

Bengaluru

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Technical Skills: Candidates should have the at least 4 years of experience/expertise in the following: Python development IaaC development using Terraform Azure devops pipelines or github actions development Azure marketplace extensions development Ansible playbooks development Basic shell scripting Version control using git Key Responsibilities: Cloud Security Design and Implementation: Develop and implement robust security architectures for IMS and VoIP applications hosted on Azure public cloud as well as private cloud implementations (e.g. using Red Hat OpenShift), ensuring compliance with AT&T and industry standards as well as regulatory requirements. Security Monitoring and Incident Response: Utilize security tools (cloud-native and otherwise) to monitor cloud environments for potential threats, respond to security incidents, and conduct thorough investigations to mitigate risks. Risk Assessment and Vulnerability Management: Perform regular security assessments, including penetration testing, malware scans, and vulnerability scans, to identify and address potential security gaps in cloud infrastructures. Includes working with vendor(s) in identifying, analyzing, and defining mitigation/remediation plans. Access Management: Implement and manage identity access management (IAM) policies to control user and non-user access to cloud resources, ensuring that only authorized personnel and systems have appropriate access levels. Automation and Scripting: Utilize various methods to automate the scanning and compilation/analysis of scan results concerning the cloud infrastructure. Technology/Domain Knowledge: Cloud platforms: RedHat Openshift, Azure Kubernetes Telecommunication: 5G/EPC/IMS/VoIP Networking concepts Soft Skills: Communication: Should possess good communication and collaboration skills Time management: Ability to manage multiple projects tasks efficiently. Adaptability: Show willingness to embrace continuous learning and adapt to new technologies Problem solving: Ability to troubleshoot and solve complex technical problems. Job ID R-75138 Date posted 07/16/2025

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1.0 - 6.0 years

2 - 4 Lacs

Kadapa, Ongole, Tirupati

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Develop and implement sales strategies. Lead and support the sales team. Drive revenue growth and new business. Maintain key client relationships. Collaborate with internal teams. Oversee sales forecasting. Required Candidate profile Any graduate with min 1 year of sales exp. Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Riya@theinfinityspace.com / 93132 41521 Sr HR Riya Perks and benefits On Roll with Axis Group Mediclaim Career Growth

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3.0 - 5.0 years

5 - 9 Lacs

Hyderabad

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Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer3 SW. Experience: 3-5 Years.

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1.0 - 6.0 years

2 - 4 Lacs

Warangal, Hyderabad, Mahabubnagar

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Develop and implement sales strategies. Lead and support the sales team. Drive revenue growth and new business. Maintain key client relationships. Collaborate with internal teams. Oversee sales forecasting. Required Candidate profile Any graduate with min 1 year of sales exp. Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Riya@theinfinityspace.com / 93132 41521 Sr HR Riya Perks and benefits On Roll with Axis Group Mediclaim Career Growth

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2.0 - 7.0 years

4 - 9 Lacs

Kolkata, Mumbai, New Delhi

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What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Ensure the effective design, delivery, and evaluation of training programs that enhance employee skills, knowledge, and performance. Role Accountability Program Development and Implementation: Design and implement training programs that align with organizational goals and address skill gaps Facilitation and Delivery: Conduct training sessions workshops ensuring they are engaging and effective Assessment and Evaluation: Develop and administer assessments to measure the effectiveness of training programs and the retention of knowledge Continuous Improvement: Regularly review and update training materials and methods to ensure they remain relevant and effective Employee Development: Support employees in their professional growth by identifying development needs and providing appropriate learning opportunities. Collaboration: Work closely with other departments to ensure training programs meet the needs of the organization and its employees Resource Management: Manage training resources, including budgets, materials, and external partnerships, to ensure efficient program delivery Reporting and Analysis: Track and report on training metrics, such as completion rates and knowledge retention, to demonstrate the impact of training initiatives Support and Guidance: Provide ongoing support and guidance to employees, helping them apply new skills and knowledge in their roles Compliance and Standards: Ensure all training programs comply with industry standards and regulatory requirements Measures of Success Training Attendance Rate: The percentage of employees who attend scheduled training sessions Course Completion Rate: The percentage of employees who complete the training programs they start Average Time to Completion: The average time it takes for employees to complete training programs Post-Training Assessment Results: Scores from assessments conducted after training to measure knowledge retention and understanding Learner Satisfaction Rate: Feedback from employees on their satisfaction with the training programs, often gathered through surveys Learner Retention Rate: The percentage of knowledge and skills retained by employees over a specified period after training Job Performance Impact: The improvement in job performance metrics, such as productivity or quality of work, following training Training ROI (Return on Investment): The financial return generated from training investments, calculated by comparing the cost of training to the benefits gained Reduction in Skill Gaps: The decrease in identified skill gaps within the organization as a result of targeted training initiatives Training Program Quality: Regular evaluation of training content and delivery methods to ensure they meet high standards Business Stakeholder feedback Project Completion Timelines Technical Skills / Experience / Certifications Learning Management Systems (LMS): Proficiency in using and managing LMS platforms to deliver, track, and report on training programs Awareness of Instructional Design and Content Development tools, models and best practices Assessment and Evaluation: Competence in creating and administering assessments to measure training effectiveness and employee learning outcomes Data Analysis and Reporting: Ability to analyze training data, generate reports, and use insights to improve training effectiveness Project Management: Experience in planning, executing, and overseeing training projects to ensure they are completed on time and within budget Facilitation Skills: Strong skills in facilitating both in-person and virtual training sessions, ensuring they are engaging and effective Change Management: Understanding of change management principles to effectively implement and manage training initiatives Behavioral Training Techniques: Proficiency in techniques for conducting behavioral training sessions, such as role-playing, simulations, and interactive activities In-depth Cards Domain Knowledge across functions Working knowledge of any CRM would be an added advantage Competencies critical to the role High impact communication Stakeholder Management Business Acumen Detail Orientation Process Orientation Program Management Data Analysis Ability to negotiate and influence Managing Conflicts and dealing with difficult situations Qualification Graduation or Post Graduation Degree Preferred Industry Credit Cards, BPO, Banks, NBFCs, Telecom, Insurance

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1.0 - 6.0 years

2 - 4 Lacs

Vijayawada, Visakhapatnam, Guntur

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Develop and implement sales strategies. Lead and support the sales team. Drive revenue growth and new business. Maintain key client relationships. Collaborate with internal teams. Oversee sales forecasting. Required Candidate profile Any graduate with min 1 year of sales exp. Good communication skills Leadership/Convincing skills Understanding of client requirement Share CV at Riya@theinfinityspace.com / 93132 41521 Sr HR Riya Perks and benefits On Roll with Axis Group Mediclaim Career Growth

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4.0 - 10.0 years

9 - 13 Lacs

Chennai

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We are seeking a technically skilled and delivery-focused AI Manager (L5) to lead the development and implementation of AI solutions under the guidance of the AI Architect. This role will manage cross-functional teams of AI developers, data scientists, and MLOps engineers to build scalable, production-grade AI systems including Generative AI, Agentic AI, and Transformer-based models. Key Responsibilities: Manage day-to-day execution of AI projects, ensuring timely delivery, quality, and alignment to architectural design. Lead AI developers and collaborate closely with data scientists, BAs, and MLOps engineers to build end-to-end AI workflows. Translate architectural blueprints into executable components, prototypes, and production-ready services. Oversee the development of GenAI applications, RAG pipelines, and agent-based solutions using frameworks like LangChain and LangGraph. Supervise integration of AI services with business systems and ensure model outputs are usable, interpretable, and reliable. Track project KPIs, technical progress, and resource allocation; escalate risks and blockers as needed. Review code, support reusable component development, and enforce engineering best practices. Coach and mentor junior engineers and analysts within the AI team. Required Qualifications: 7+ years of experience in AI/ML engineering or software development, with 2 3 years in team leadership roles. Experience delivering projects using GenAI, LLMs, or Transformer models (e.g., GPT, BERT, LLaMA). Solid understanding of prompt engineering, APIs, data preprocessing, and model integration. Hands-on coding proficiency in Python and familiarity with ML libraries (PyTorch,HuggingFace, LangChain, etc.). Exposure to vector databases and RAG architectures for enterprise knowledge retrieval. Strong organizational, problem-solving, and team leadership skills. Bachelor s or master s degree in computer science, AI, or related technical field. Preferred Skills: Experience working in agile delivery environments with CI/CD pipelines and MLOps tools. Familiarity with multi-agent orchestration platforms, LLMOps, or auto-evaluation frameworks. Prior experience in AI delivery within telecom, BFSI, healthcare, or manufacturing domains. Ability to interface with business stakeholders to gather requirements and validate outcomes.

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6.0 - 8.0 years

18 - 20 Lacs

Bengaluru

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About this opportunity Join the Ericsson s RD team in Bengaluru, where innovation meets impact. We are building a world-class cloud-native telecom application as part of our Cloud Communication portfolio, serving telecom operators across the globe. This is a unique opportunity to work at the forefront of technology with a passionate team, delivering value through high-performance systems and next-generation telecom solutions. You will work in an Agile environment with a global, multicultural team, contributing across the full development lifecycle from conceptualization to deployment. You ll not only develop and maintain microservices but also bring in innovation, propose new ideas, and even contribute to patent filings. What you will do Perform continuous analysis, requirement handling, and feature development aligned with product roadmap Design, develop, test, and maintain high-quality software using cloud-native architecture Collaborate with Product Owners, Architects, and Leads to deliver customer-centric solutions Work on automated test case development and execution Ensure performance, maintainability, testability, and scalability of microservices Troubleshoot product issues and support customer escalations Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives Continuously learn and innovate bringing in ideas for efficiency, improvement, or new features Opportunity to propose and file patents based on new innovations You will bring Must-Have Programming languages: JavaScript, Java, Scala Strong understanding of OOP, Design Patterns, and Software Architecture Cloud-native development: Docker, Kubernetes, Service Mesh, Microservices DevOps tools: Jenkins, GitHub/Gerrit Databases: PostgreSQL, NoSQL Networking protocols: HTTP, TCP/IP Strong debugging, problem-solving, and troubleshooting skills Excellent collaboration and communication in a global, cross-functional team Agile development methodology Nice-to-Have Prior experience in telecom network APIs, GSMA, or 3GPP standards Familiarity with AI/ML tools for performance optimization or analytics Background in carrier-grade, virtualized, or cloud-based telecom products Education Experience Bachelor s degree in computer science, Electronics, Electrical Engineering, or related field (master s is a plus) 6 8 years of overall software development experience Minimum 2 years of experience in cloud-native or telecom application development What We Offer Work on next-gen cloud-native telecom systems with global market impact Exposure to cutting-edge technologies and opportunities to innovate Collaboration with a multi-cultural, cross-functional RD team Chance to contribute to AI/ML-driven features and patentable innovations A dynamic and inclusive environment that fosters growth, ownership, and creativity Why join Ericsson What happens once you apply Primary country and city: India (IN) || Bangalore Req ID: 769788

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6.0 - 8.0 years

45 - 50 Lacs

Bengaluru

Work from Office

Join our Team About this opportunity Join the Ericsson s RD team in Bengaluru, where innovation meets impact. We are building a world-class cloud-native telecom application as part of our Cloud Communication portfolio, serving telecom operators across the globe. This is a unique opportunity to work at the forefront of technology with a passionate team, delivering value through high-performance systems and next-generation telecom solutions. You will work in an Agile environment with a global, multicultural team, contributing across the full development lifecycle from conceptualization to deployment. You ll not only develop and maintain microservices but also bring in innovation, propose new ideas, and even contribute to patent filings. What you will do Perform continuous analysis, requirement handling, and feature development aligned with product roadmap Design, develop, test, and maintain high-quality software using cloud-native architecture Collaborate with Product Owners, Architects, and Leads to deliver customer-centric solutions Work on automated test case development and execution Ensure performance, maintainability, testability, and scalability of microservices Troubleshoot product issues and support customer escalations Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives Continuously learn and innovate bringing in ideas for efficiency, improvement, or new features Opportunity to propose and file patents based on new innovations You will bring Must-Have Programming languages: JavaScript, Java, Scala Strong understanding of OOP, Design Patterns, and Software Architecture Cloud-native development: Docker, Kubernetes, Service Mesh, Microservices DevOps tools: Jenkins, GitHub/Gerrit Databases: PostgreSQL, NoSQL Networking protocols: HTTP, TCP/IP Strong debugging, problem-solving, and troubleshooting skills Excellent collaboration and communication in a global, cross-functional team Agile development methodology Nice-to-Have Prior experience in telecom network APIs, GSMA, or 3GPP standards Familiarity with AI/ML tools for performance optimization or analytics Background in carrier-grade, virtualized, or cloud-based telecom products Education Experience Bachelor s degree in computer science, Electronics, Electrical Engineering, or related field (master s is a plus) 6 8 years of overall software development experience Minimum 2 years of experience in cloud-native or telecom application development What We Offer Work on next-gen cloud-native telecom systems with global market impact Exposure to cutting-edge technologies and opportunities to innovate Collaboration with a multi-cultural, cross-functional RD team Chance to contribute to AI/ML-driven features and patentable innovations A dynamic and inclusive environment that fosters growth, ownership, and creativity Why join Ericsson What happens once you apply Primary country and city: India (IN) || Bangalore Req ID: 769788

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5.0 - 10.0 years

8 - 12 Lacs

Jammu

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Join our Team Our Exciting Opportunity! We are hiring a Packet Core SME to be a part of our team. You Will: 5 to 15 years of validated experience Solid understanding of Telecom Networks specially in 2G/5G/4G/IMS CORE/Cloud domain Excellent experience on Packet CORE nodes SGSN/GGSN/DNS/PCRF/CCPC/WMG Proficient Knowledge of GSM/WCDMA/LTE/VoLTE Cisco/Nokia Packet Core node Troubleshooting/Config understanding In-depth understanding of Packet Core troubleshooting trace analysis call flows Preferred Experience on end user perception improvement The Skills You Bring: In-depth product knowledge of Nokia Cisco SPG and MME latest versions. Good understanding and experience on 3GPP standards and PS Core protocols. Hands on experience at Nokia/CISCO Packet Core Elements (SGSN/MME/GGSN) Knowledge of VOLTE/IMS related configuration in MME/GGSN/DNS Configuration knowledge of creation of OSPF, IP pool addition, OCS/DRA/PCRF definition, LAC Barring, CSFB, SRVCC, APN creation, traffic migration, TAI-DB management Sound level knowledge around 2G, LTE 5G. Understanding of Gb, Gr, Gi, Gn, IUPS, Gx, Gy, Gz, S1, S6a, S11, SGs, S10, Gi configuration integration. Proficient in DPI (Deep Packet Inspection configurations) Should be proficient with important PACO, their analysis improvement plans. Good understanding of Service Awareness and differentiated charging related concepts. Proficient in Paco nodes/technologies CUPS, F5 Server, Cloud. Why join Ericsson What happens once you apply Primary country and city: India (IN) || Jammu Req ID: 769822

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3.0 - 5.0 years

9 - 13 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

The company built on breakthroughs. Join us. Corning is one of the world s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what s possible. How do we do thisWith our people. They break through limitations and expectations not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Cornings businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. Responsibilities Build and maintain partnerships with key stakeholders, both within and external to IS products/services, ensuring quality standards and needed specifications are established. Oversee the vendor process, including onboarding, vendor reviews, ongoing performance management, and offboarding and drive ongoing improvements. Drive overall governance of vendor process to include onboarding, vendor reviews, ongoing performance management and offboarding. Manage dashboards/reports as needed to report out on vendor performance and contract status. Manage financial analysis and governance models aligned with direction of IT. Conduct cost analysis and provide advice on service lines on options, protecting Corning and Corning IT s best interests. Develop SLA s which are manageable and enforceable during the vendors delivery of the products and services. Lead and/or participate in the negotiation of new contracts, RFIs, RFPS and or changes to existing contracts as needed. Partner with Legal, Information Security, Data Privacy, Sourcing, Finance, Accounts Payable and other internal teams to execute contracts and/or changes in a timely manner. Work closely with the rest of the IT VMO team to drive continuous improvement. Provide coaching and assistance to teammates Experience- Required Undergraduate degree in relevant field; Masters/Advance degree a plus 3 to 5 years of strategic sourcing/vendor management experience in a dynamic global environment preferably for a large global company in the manufacturing space. Experience with a global sourcing provider on a global scale to ensure that requests are filled in a timely manner while adhering to the Global Sourcing Policy. Prior experience in a Global Sourcing/Vendor Management environment in a matrixed and global organization Must have demonstrated experience providing thought leadership to overcome challenges and lead without direct authority but rather with influence. Strong written and verbal communication skills Certification in IT Procurement, IT Sourcing and /or IT Project Management a plus Ability to interact with Senior Level Executives and, if needed, directly work with them for QBRs, Vendor disputes etc. Financial management experience applies to the monitoring and oversight of third-party suppliers. Working knowledge and proven experience working with a cross-functional team to provide value added vendor management related goods and services. Strong business acumen related to sourcing and vendor management. Must be an independent self-starter and have proven ability to drive results and prioritize work activities. Experience managing Technology/Hardware related vendors. Experience working to resolve issues arising from the vendor to include payment status, coordinating with Senior Level Management to ensure that requested interaction is guided by Vendor Management Advanced degrees in Sourcing, Vendor Management or supply chain may be substituted for work experience. Experience in all verticals of a Vendor Management program to include Telecom, Hardware, Services and Software Experience- Desired Prior relevant work experience serving the IT Vendor Management field in a services vertical. Relevant experience of working with large 3rd party suppliers across the board including Software Hardware, Leases and Professional Services. Proven ability to effectively manage multiple competing priorities, including planning, management, and execution of responsibilities. Experience working directly with third-party vendors or other vendor management, including contract negotiation experience. Strong ability to read SLA s and financial obligations related to contracts and interpret to provide guidance to IT Stakeholders and Finance Must have ability to be assertive and challenge the status quo, while still maintaining strong and effective relationships Proven collaboration skills along with the ability to influence without authority. Experience working with contract management systems.

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2.0 - 3.0 years

4 - 5 Lacs

Bengaluru

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Reporting Relationship: Senior Lead Roles and Responsibilities The position will be responsible for authoring and maintaining Installation and Deployment Guides, Operations Manuals, Application and UI User Manuals, API Reference Manuals, Training Manuals, Online Help and Context Sensitive Help, associated graphics, and may additionally assist in creating marketing collateral and RFPs. The position requires excellent communication interpersonal skills. The candidate will need to possess excellent language and editorial skills, and proven past experience in a similar position. Language skills will be the benchmark for hiring. Experience Mandatory: 2 to 3 years of relevant experience, especially using industry standards and tools such as AsciiDoc, Adobe RoboHelp, Arbortext Editor, Oxygen. Skills Demonstrable expertise in creating, editing, and publishing technical and user documentation. Excellent skills in terms of communication, research, organization, collaboration, and team work. A good grasp of technical terminology combined with the ability to write in a simple, concise, and accurate manner. Technical Competencies Mandatory: Expertise in authoring using help authoring tools (such as AsciiDoc, Adobe RoboHelp, Arbortext Editor, Oxygen), MS Office Suite, Adobe Acrobat Pro, and photo editing tools (such as Adobe Photoshop). Experience in writing API manuals. Base Location: Bangalore (Hybrid) Specialization Description Technical Writing Editing work focuses on writing documentation for technical products, systems, processes, equipment operations maintenance, research findings, etc. for internal or external audiences, including: Determining an effective structure and layout for complex manuals and other technical documentation Conducting research and liaising with technical staff to ensure accurate interpretation of complex technical data, drawings, and specification Ensuring that appropriate technical content and terminology review occurs and that provision is made for the incorporation of updates and revisions Editing content to improve clarity, impact, flow, meaning, and readability Level Description Experienced level professional that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision. Works to achieve operational targets within the job area with a direct impact on function / sub-function results. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices. Headquartered in Japan, NEC is a leader in the integration of IT and network technologies. With over 123 years of expertise in providing solutions for empowering people, businesses, and society, NEC stands tall as a champion in enabling change and transformation across the globe. Present in India since 1950, NEC has been instrumental in burgeoning India s digitization journey continually for the past 70 years. NEC India has proved its commitment to orchestrating a bright future through its diverse businesses from Telecommunications to Public Safety, Logistics, Transportation, Retail, Finance, Unified Communication and IT platforms , serving across the public and private sectors. NEC India, through the deployment of cutting-edge technology, has been powering India in seminal ways, making lives easier, safer, and more productive for all. With its Centre of Excellence for verticals like Analytics platform solutions, Big Data, Biometrics, Mobile and Retail , NEC India brings to the table, innovative, seamless solutions for India and across the world. NEC India is headquartered in New Delhi and has its offices panned across the country. It has branches in Ahmedabad, Bengaluru, Chennai, Mumbai, Noida and Surat. Specialties: IT Networking Solutions, Unified Communication Solutions, Safety and Security Solutions, Integrated Retail Solutions, Data Centre Solutions, Safe and Smart City Solutions, Transportation Solutions, SDN Solutions, Carrier Telecom Solutions, and Solutions for Society. NEC Career Site - LinkedIn

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3.0 - 5.0 years

5 - 7 Lacs

Kochi

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do: 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom 5G Wireless OAM SW Experience : 3-5 Years.

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do: 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Telecom Switching Routing NE Layer2 SW Experience : 3-5 Years.

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3.0 - 5.0 years

5 - 8 Lacs

Chennai

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Voice and Collabration Admin.: Experience: 3-5 Years.

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