2778 Telecom Jobs - Page 12

At Amazon, were working to be the most customereccentric company on earthTo get there, we need exceptionally talented, bright, and self driven peopleAmazon is seeking Team leads for our transportation teamAmazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Channel Team lead for our Delivery centerIn this role you will be responsible for I H S operations at our DCs & EDSP managementand support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance- Essential Functions Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I-H-S stores) in the assigned territory- Account Management: Managing and driving the growth of the Channel partners/stores business with AmazonBuild and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon- Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis- Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs- Work on the ground to enable network with new product launches and partner with the operations and other teams- Reporting: Maintaining & publishing routine reporting on the stores current performance & business with AmazonPublish recommendations and action plans based on dataReporting the overall Network Health in the assigned territory- Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoringDriving team of associates for managing their targets- Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth- Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency- Enhance Engagement with accounts to improve business and increase retention- Drive stores against goals (Volume, FTR and other key metrics)- Handling day to day operational escalations and be available to round the clock to manage the issues- Internal/External Stake holder management- Support station operations and/or customer deliveries- Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skillsAbility to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectivesListening skills: Gains input and commitment from all involved in delivering their specific part- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks- Basic Qualifications Bachelor Degree / MBA- Preferably from Sales/Telecom background Advanced Excel and Communication skills Operations/People Handling skills A day in the life Ability to work in ambiguous situations Good communication skillsAbility to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectivesListening skills: Gains input and commitment from all involved in delivering their specific part- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs1+ years of sales experience Bachelors degree 2+ years of sales experience

At Amazon, were working to be the most customereccentric company on earthTo get there, we need exceptionally talented, bright, and self driven peopleAmazon is seeking Team leads for our transportation teamAmazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Were seeking a Channel Team lead for our Delivery centerIn this role you will be responsible for I H S operations at our DCs & EDSP mangementand support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance- Title: Channel Team Lead Location: Mumbai Essential Functions Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I-H-S stores) in the assigned territory Account Management: Managing and driving the growth of the Channel partners/stores business with AmazonBuild and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs Work on the ground to enable network with new product launches and partner with the operations and other teams Reporting: Maintaining & publishing routine reporting on the stores current performance & business with AmazonPublish recommendations and action plans based on dataReporting the overall Network Health in the assigned territory Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring Driving team of associates for managing their targets Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency Enhance Engagement with accounts to improve business and increase retention Drive stores against goals (Volume, FTR and other key metrics) Handling day to day operational escalations and be available to round the clock to manage the issues Internal/External Stake holder management Support station operations and/or customer deliveries Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives Listening skills: Gains input and commitment from all involved in delivering their specific part- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks- Preferably from Sales/Telecom background Advanced Excel and Communication skills Operations/People Handling skills Bachelors degree 1+ years of sales experience 2+ years of sales experience

Education Qualification : B-Sc Skills : Tertiary -> Technology - Networking Knowledge, Concepts - Network Security - 3 - Experienced Secondary -> Technology - Networking Context - Small Office - 2 - Knowledgeable Primary -> Technology - Network Support - L2 Support - 3 - Experienced Tertiary -> Technology - Data Center Administration - Networking - 3 - Experienced Tertiary -> Domain - Telecom / Communications Equipments (Others/Not classified) - Network Interface Devices - 3 - Experienced Certification : Technology - Networking Certifications - CCNP - CCNP Voice Details: Voice Administrators are responsible for installing, configuring, and managing Voice over Internet Protocol (VoIP) systems within companies- Their job is to administer the companies in-house IP telephone communication systems, including their software architecture and hardware components- 1- Meeting with IT managers to determine the company s networking needs- 2- Analyzing existing VoIP networks and computer systems- 3- Developing architecture plans for voice and data services- 4- Installing network hardware modules including IP and PBX communication servers- 5- Designing and implementing Cisco Unity systems- 6- Troubleshooting VoIP network issues- 7- Analyzing and upgrading network security systems and protocols- 8- Adding network users and managing company permissions- 9- Optimizing network installations for future expansion- Training staff on network and system protocols-

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance .

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. Com /BBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance .

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance .

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance .

Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance .

We are looking for a highly motivated and experienced Business Development Executive to join our team in the IT Services & Consulting industry. The ideal candidate will have 4-7 years of experience in business development, preferably in the IT sector. Roles and Responsibility Develop and execute strategic plans to drive business growth and expansion. Identify new business opportunities and build relationships with potential clients. Conduct market research and analyze industry trends to stay ahead of the competition. Collaborate with cross-functional teams to develop and implement sales strategies. Build and maintain strong relationships with existing clients to ensure customer satisfaction. Identify and pursue new business leads through networking, cold calling, and other sales techniques. Job Requirements Proven experience in business development, preferably in the IT Services & Consulting industry. Strong understanding of the IT sector and its trends. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience working with CRM software and other sales tools.

Job Profile - Qualification - Graduate Experience - 1 to 2 years in exp. in EAGood communication skills Salary - up to 25k to 30k Location - Vaishali nagar , Jaipur Job description-Executive Assistant to the Managing Director . Its a high-level administrative role where the Executive Assistant (EA) works directly with the Managing Director (MD) to support them in managing day-to-day operations, strategic initiatives, and often confidential matters.Key Responsibilities of an EA to MD:Calendar Schedule Management:Organizing and prioritizing the MDs schedule, meetings, and travel plans.Ensuring the MD is prepared for all engagements (internal external).Communication Liaison:Acting as the point of contact between the MD and other stakeholders (staff, clients, partners).Drafting and managing correspondence on behalf of the MD.Meeting Coordination:Preparing agendas, presentations, and minutes for high-level meetings.Following up on action points to ensure completion.Confidential Support:Handling sensitive and confidential information with discretion.Assisting with HR-related tasks like confidential employee matters (if required).Project Management:Overseeing special projects on behalf of the MD.Coordinating cross-departmental initiatives.Strategic Support:Providing research, analysis, and reports to aid in decision-making.Supporting the MD in strategic planning and execution.Travel Event Management :Managing travel itineraries, accommodations, and logistics.Coordinating corporate events or board meetings as needed.Skills Qualities Required:1.Minimum 5-7 years of experience as an Executive Assistant to a senior executive, preferably in the Telecom or related industry.2.Excellent written and verbal communication skills, with strong attention to detail and accuracy.3.Strong organizational and time management skills with the ability to prioritize and multitask effectively.4.Ability to work independently and as part of a team.5.Discretion and confidentiality are essential.6.Strong problem-solving and decision-making skills.7.Ability to adapt to changing priorities and work under pressure.Basic Knowledge:1.Bachelor s degree in business administration, Secretarial Studies, or a related field.2.Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant softwareSalary: - 4.2LPA

Join our Team About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom/Service Alarm Monitoring. Certifications: Certification related to Telecom/IP shall be an added advantage.

About this opportunity Technical Sales Specialist Cognitive Network Solutions (CNS) is within Global PreSales Center - Bid Office Organization, responsible for providing technical and domain expertise during the sales cycle for solutions related to the RAN Intelligent Controller (RIC) and rApps. You will closely interact with Sales, Product and engineering teams to demonstrate technical feasibility and to ensure alignment of proposed solutions with customer requirements. What you will do Providing quality response for the RFx/tender within the given timeline. Develop solution architectures and respond to RFPs/RFIs for rApp-based offerings. Support in pre-sales RFXs deliverables i.e. Statement of Compliance SoC, Dimensioning, HW -SW configuration in ECP / ACS, Solution description and services estimates. Solution and proposal s strategy alignment and support to CUs. During RFX , engage with customers units responsible to understand their business and technical needs related to RAN optimization and automation. Articulate the technical capabilities and business benefits of rApps. Create technical documentation including solution blueprints, architecture diagrams, and integration plans. Coordinate with cross SA ( NM) / BA ( BNEW) to tailor rApp solutions based on customer requirements. Collaborate with product management to influence rApp product roadmap based on market feedback. You will bring Good Understanding of the Sales process. Knowledge of SMO (Service Management and Orchestration) and Non-RT RIC. Familiarity with AI/ML frameworks and APIs used in rApp development. Understanding of containerization (Docker, Kubernetes), CI/CD pipelines is a plus. Experience with OSS/BSS integration and RAN analytics. Deep knowledge of O-RAN specifications, RIC architecture, and the rApp ecosystem. Industry trends in 5G, AI/ML for RAN, and O-RAN Alliance developments. Preferred Skills Interpersonal skills Presentation & Communication Skills Teamwork & Collaboration Analytical Thinking Relating & Networking Delivery Results & Customer Expectations Adapting & Responding to Change Able to meet tight deadlines Problem Solving & Strategic Thinking. Ability to work independently and across cross-functional teams. At least 6-10 years of experience from the Telecom industry. Bachelor s degree in computer science, Electronics engineering or similar Fluent in English in oral and written communication. Preferred Certifications (Optional): O-RAN Alliance training/certification TM Forum or similar telecom standards certifications Cloud certifications (AWS/GCP/Azure) are a plus.

As a Pricipal Product Designer for the Truecaller for Business app-side experience, you will be instrumental in shaping the B2B2C journey. You will design intuitive and impactful solutions that serve two primary users: our business customers who leverage Truecallers platform for their communications, and their end-consumers who receive these enhanced calls and messages. Your work will directly contribute to making "Delta 4" changes for both enterprise customers (e.g., professional appearance, high call pick-up rates, efficient communication workflows) and end-users (e.g., visual caller ID, clear context, secure calls). This role requires a deep understanding of user needs, strategic thinking, and the ability to translate complex technical and regulatory requirements into seamless, delightful consumer experiences. You will be a key thought partner in navigating the balance between technical capabilities, regulatory compliance, and market demands, helping Truecaller for Business solidify its position as a leader in trusted communication. What you bring in: 10-12 years of experience in product design, with a strong portfolio showcasing successful B2C app-side design projects, particularly those involving complex systems or multi-sided platforms. Proven expertise in UX research, information architecture, wireframing, prototyping, and visual design tools (e.g., Figma, Sketch, Adobe XD). Demonstrated ability to translate complex user needs and business requirements into intuitive and engaging user experiences. Strong understanding of mobile platform conventions (Android and iOS) and responsive design principles. Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and collaborate effectively with diverse teams. Bonus: Experience designing for two-sided markets or B2B2C products, understanding the interplay between different user types. Bonus: Experience with video communication or rich media integration in app design (e.g., Video Caller ID). The impact you will create: Crafting user experiences: For example, you will ensure the display of verified business identities is clear, trustworthy, and provides necessary context. You will design engaging post-call experiences, such as "Call Me Back" requests and user feedback mechanisms, to improve customer satisfaction and business outcomes. User Research & Insights: Conduct thorough user research (interviews, surveys, usability testing) with both business stakeholders and end-consumers to uncover pain points, needs, and opportunities. Understand why consumers are hesitant to answer unknown numbers, and how Truecallers solution can overcome this trust deficit. Strategic Product Vision: Collaborate closely with Product Managers, Engineers, and other cross-functional teams to define product strategy, roadmap, and requirements. Translate business objectives (e.g., increasing call pick-up rates for business numbers, enhancing brand recognition) into innovative design solutions. Design Execution: Create detailed user flows, wireframes, prototypes, and high-fidelity UI designs that reflect best practices in mobile design. Ensure visual consistency, usability, and a delightful aesthetic across all app touchpoints. Data-Driven Iteration: Utilize analytics and performance data (e.g., answer rates, post-call engagement metrics) to validate design decisions, identify areas for improvement, and drive continuous iteration. Cross-Platform Consistency: Ensure a consistent and high-quality user experience across various devices, operating systems (Android and iOS), and networks, recognizing Indias fragmented telecom landscape. Advocacy & Mentorship : Champion user-centered design principles throughout the organization. Mentor junior designers and contribute to fostering a strong design culture.

Job Title: Backend Software DeveloperLocation: TechM Pune HinjewadiYears of Experience: 3 5 YearsJob SummaryWe are seeking a skilled Backend Software Developer with a strong foundation in Java and experience in building robust applications. The ideal candidate will have hands on experience with Spring Boot and a solid understanding of REST APIs, JWT based authorization, and Neo4j. You will be responsible for developing high quality software solutions, collaborating with cross functional teams, and ensuring the implementation of best practices in coding and design.ResponsibilitiesDesign, develop, and maintain backend services and applications using Java and Spring Boot.Implement RESTful APIs and ensure secure authorization using JWT.Work with Neo4j to design and optimize graph database solutions.Write clean, maintainable, and testable code following industry best practices.Collaborate with frontend developers and other stakeholders to integrate user facing elements with server side logic.Participate in code reviews and contribute to team knowledge sharing.Utilize Apache Maven for project management and dependency management.Implement CI/CD practices to streamline deployment processes.Stay updated with emerging technologies and industry trends.Mandatory Skills3 5 years of backend development experience using Java (Java 17+ or 21 preferred).Strong hands on experience with Spring Boot (version 3.x preferred).Proficient in Neo4j (Graph DB) with proven experience in designing and querying graph databases.Experience with Apache Maven (v3.9+), JUnit 5, and Git.Solid understanding and implementation experience with REST APIs and JWT based authorization.Experience with PostgreSQL and writing optimized queries.Good understanding of microservices architecture and integration.Preferred SkillsExposure to Yang and YAML.Familiarity with TMF APIs or other standard telecom API frameworks.Experience in containerization tools like Docker and Kubernetes.Understanding of CI/CD practices and tools like Jenkins and SonarQube.QualificationsStrong analytical and problem solving skills.Proactive mindset with a strong sense of ownership.Excellent communication and collaboration skills.Adaptable and eager to learn emerging technologies.If you are passionate about backend development and meet the above criteria, we encourage you to apply and join our dynamic team!

About this opportunity Technical Sales Specialist Cognitive Network Solutions (CNS) is within Global PreSales Center - Bid Office Organization, responsible for providing technical and domain expertise during the sales cycle for solutions related to the RAN Intelligent Controller (RIC) and rApps. You will closely interact with Sales, Product and engineering teams to demonstrate technical feasibility and to ensure alignment of proposed solutions with customer requirements. What you will do Providing quality response for the RFx/tender within the given timeline. Develop solution architectures and respond to RFPs/RFIs for rApp-based offerings. Support in pre-sales RFXs deliverables i.e. Statement of Compliance SoC, Dimensioning, HW -SW configuration in ECP / ACS, Solution description and services estimates. Solution and proposal s strategy alignment and support to CUs. During RFX , engage with customers units responsible to understand their business and technical needs related to RAN optimization and automation. Articulate the technical capabilities and business benefits of rApps. Create technical documentation including solution blueprints, architecture diagrams, and integration plans. Coordinate with cross SA ( NM) / BA ( BNEW) to tailor rApp solutions based on customer requirements. Collaborate with product management to influence rApp product roadmap based on market feedback. You will bring Good Understanding of the Sales process. Knowledge of SMO (Service Management and Orchestration) and Non-RT RIC. Familiarity with AI/ML frameworks and APIs used in rApp development. Understanding of containerization (Docker, Kubernetes), CI/CD pipelines is a plus. Experience with OSS/BSS integration and RAN analytics. Deep knowledge of O-RAN specifications, RIC architecture, and the rApp ecosystem. Industry trends in 5G, AI/ML for RAN, and O-RAN Alliance developments. Preferred Skills Interpersonal skills Presentation & Communication Skills Teamwork & Collaboration Analytical Thinking Relating & Networking Delivery Results & Customer Expectations Adapting & Responding to Change Able to meet tight deadlines Problem Solving & Strategic Thinking. Ability to work independently and across cross-functional teams. At least 6-10 years of experience from the Telecom industry. Bachelor s degree in computer science, Electronics engineering or similar Fluent in English in oral and written communication. Preferred Certifications (Optional): O-RAN Alliance training/certification TM Forum or similar telecom standards certifications Cloud certifications (AWS/GCP/Azure) are a plus.

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom/Service Alarm Monitoring. Certifications: Certification related to Telecom/IP shall be an added advantage.

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM & NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e. g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About the company At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas. Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization. Role Accountability Responsible for completion of training activities for a span of ~ 800 NFTE s through a team of ~7-9 trainers Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization. Monitor the impact of training completed by trainers through self OJT s and mystery shopping Drive initiatives and projects to uplift organizational productivity basis business requirements. Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch Liaison with RSM s/ZSM s/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers Travel extensively throughout their territory to ensure training meets the business requirements Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets. Develop New Training Modules, improve efficiency in existing Training Processes etc. Hire and fill vacant trainers positions within 30 days of the position created/open Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills Review of trainers on productivity, training coverages, the impact of OJT etc. , Publish training dashboards to stakeholders like ASMs /RSMs ATM to ensure seamless execution of all NHO Batches in the mapped territory Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification & handover of executives to sales RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs. Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months. Ensure 95% certification for all the training Use a blended training strategy (classroom & mGurukul e-learning platform) to deliver the training Measures of Success Sales productivity - New Hire and Low Performing BRE Trainer growth and Retention Mapping training needs and tracking efficiency Capability building programs for trainers like TTT, workouts. Compliance training coverage Publishing MIS & Dashboard ATMs and Trainers internal assessment & Certification scores Technical Skills / Experience / Certifications Proven working experience as a sales trainer and Team Manager Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance. Experience in class room training, coaching, on the job training, LMS, Conducting workshops. Excellent written & spoken communication skills Expert in word, PPT, Excel tools & MIS, data management. Ability to plan, multi task and manage time and task effectively. Competencies critical to the role Regional Directors & Zonal Heads of Sales, Operations , Customer Services & Vendor Partners Qualification Overall 6 - 9 Yrs Preferred Industry BFSI, FMCG, Pharma, Telecom

Job Details: Role: Senior Analyst Confirmations| Full-time (FT) |Financial Markets| Location: MumbaiPune Maharashtra India Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance

Job Details: Role: Senior Analyst Confirmations| Full-time (FT) |Financial Markets| Location: Mumbai /Pune Maharashtra India Shift Timings: APAC (6 AM to 3 PM IST) / EMEA (1 PM to 10 PM IST) / NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance Who we are: eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. About eClerx Financial Markets For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience, complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Details: Role: Senior Analyst Confirmations| Full-time (FT) |Financial Markets| Location: MumbaiPune Maharashtra India Shift Timings: APAC (6 AM to 3 PM IST) EMEA (1 PM to 10 PM IST) NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance

Job Details: Role: Senior Analyst Confirmations| Full-time (FT) |Financial Markets| Location: Mumbai /Pune Maharashtra India Shift Timings: APAC (6 AM to 3 PM IST) / EMEA (1 PM to 10 PM IST) / NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM) Experience Span: 2 to 3 years of experience in handling a team of a minimum of 5-6 members with experience in Confirmations, Reconciliation and an overall experience of 3 to 5 years Process/Activities with Experience: Should have understanding of Confirmations activities likeIndexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other : Knowledge of/prior experience with offshoring processes and methodologies highly preferred Seeking a challenging new position in a dynamic high growth company and industry Should be good with logical and quantitative abilities Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPIs and SLAs which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties. Independently handle clients establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming As and SAs to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance Who we are: eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. About eClerx Financial Markets For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience, complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach. Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.