Incident Manager with Telecom Domain - Bangalore Tech Mahindra

6.0 - 11.0 years

7 - 17 Lacs

bengaluru

Hybrid

Role & responsibilities Managing major incidents Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process. Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents. Coordinating interfaces between incident management and other service management processes Driving the efficiency and effectiveness of the incident management process Monitoring the effectiveness of incident management and making recommendations for improvement Developing and maintaining the incident management process and procedures Drive and Follow IRC/ PIR calls and follow (Internal Review Committee) process. Responsible to prepare the IRC/ PIR Slide deck Update IRC /RCA Follow up actions and follow up till closure Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable. Experience in Telecommunication Domain is essential and required. Ready to work in 24*7 support model. Excellent communication skills and flexible to perform assigned tasks Responsible for Effective MI Communication to the stakeholders Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management

Posted 17 hours ago

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