Telecom Field Technician

As a Field Network Engineer in the ISP/Telecom sector, your role involves providing on-site technical support for broadband and network infrastructure. You will be responsible for installing internet services, diagnosing and resolving technical faults, performing network configurations, and ensuring customer satisfaction. Key Responsibilities: - Carry out on-site installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment. - Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises. - Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users. - Coordinate with backend NOC to resolve escalated field issues and maintain service uptime. - Document service calls, installations, fault resolutions, and customer sign-offs daily. - Conduct preventive maintenance checks and audits of field assets and junction boxes. - Educate end-users on device handling, safety, and basic troubleshooting techniques. - Adhere to SLA timelines for fault resolution and installations. - Maintain inventory of field tools, consumables, and company assets. Candidate Requirements: - Qualification: 10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related field. - Experience: 3 years in field service roles in the ISP/telecom sector preferred. - Hands-on experience with tools like OTDR, splicing machines, and signal testers preferred. - Strong interpersonal and problem-solving skills. - Possess a two-wheeler and a valid driving license. - Willingness to travel locally and work on rotational shifts/weekends if required. Key Skills: - Fiber & Wireless Installation - LAN/WAN Troubleshooting - Router & Modem Configuration - Customer Service Orientation - Time Management - Field Reporting & Documentation In addition to the above details, the company offers a Fixed Salary, Travel Allowance, and Incentives with opportunities for Career Growth in the ISP & Telecom Field. This is a Full-time, Permanent position open to Freshers as well. Please note that the preferred education level is Secondary (10th Pass), and knowledge of the Tamil language is also preferred for this role. The work location is on-site in the assigned region.,