221 Telecom Billing Jobs - Page 8

Handle international customer interactions via voice or non-voice channels. Respond to customer inquiries regarding products, services, or billing. Deliver prompt resolutions and ensure customer satisfaction. Required Candidate profile Maintain service quality as per company-defined SLAs and KPIs. Follow escalation procedures for unresolved queries. Min 6 months exp required Undergraduate & Graduate both can apply

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainab...

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : PUNE Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships...

Profile Summary Who are we? - We are a Telecom management/ consultant company - falling in the Telecom Expense Management category. For the last 23 years, we are uniquely placed in this industry with many Forture 500 companies as our customers, providing them with a range of services including Audit and Optimisation, Inventory management, Contract Management, Invoice Management and Cost reduction. What is the Team profile: The team consists of a close knit amalgamation of Engineers, CA's and MBA's working on the Techno-Commerical and Techno-Financial aspects of Telecom management. The profile requires good analytical skills and a fair understanding of how Telecom works (not the hardcore tech...

Job Summary: We are seeking a detail-oriented and proactive Admin Executive to manage PAN India mobility services and lease rent profiles for our West Zone operations. The ideal candidate should be experienced in telecom service coordination, lease documentation, billing processes, vendor coordination, and proficient with tools like Basware and ZingHR. Key Responsibilities: PAN India Mobility Profile (50%) Handle end-to-end process of new mobile number issuance, transfer, and MNP for new/existing employees. Coordinate with telecom service providers and internal finance teams for centralized billing and payment processing. Maintain company-paid mobile number records and address employee queri...

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainab...

Designation: Team Lead Location: Bangalore Shift: Night Shift Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsibilities: Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated C...

Job ID: 199846 Required Travel :No Travel Managerial - No LocationIndia- Pune (Amdocs Site) Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For...

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainab...

Roles and Responsibilities Design, develop, test, and deploy Kenan applications using Kenan FX. Collaborate with cross-functional teams to identify requirements and deliver solutions. Develop automated tests for Kenan applications using various testing frameworks (e.g., Selenium). Troubleshoot issues related to telecom billing systems and resolve them efficiently. Participate in code reviews to ensure high-quality coding standards.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainab...

Roles and responsibilities- Resolve International customer queries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Service Representative. Strong...

Job Description: We are seeking a dynamic and experienced individual for the role of Business Analyst/Solution Architect with a strong background in the telecom industry. This key position involves managing various aspects of product development, from requirement review and analysis to solution design and integration. The successful candidate will need to have Experience in enterprise billing especially on netcracker billing module. Technical knowledge for writing Low level designs and code review. Key Responsibilities: Conduct comprehensive Product Requirement Review and Analysis. Work on low level design as per need including pseudo code logic. Prioritize product functionalities based on s...

Designation: Sr. Officer / Officer Information Technology Role/Functional Area: Executive Location: Mumbai- Churchgate Experience: 5-10 yrs Key Responsibilities: 1. Procurement Support: • Handling new procurement requests and purchase order (PO) creation. • Managing IT requirements for new office setups. 2. Hardware & Systems Replacement: • Coordinating the replacement of outdated or faulty hardware and systems. 3. IT Clearance Process: • Executing IT clearance formalities for exiting employees. 4. Printer Management: • Overseeing billing for rental printers and ensuring timely vendor coordination. 5. UPS Management: • Procurement and Annual Maintenance Contract (AMC) management for UPS syst...

The Telecom Billing, Telecom Data and Analytics role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom Billing, Telecom Data and Analytics domain.

E2E Architect and Technical Management in Charging and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Charging domain specially Charging, Policy & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle Charging and Billing Solutions. Able to defend ...

Hiring - Oracle BRM Developer Location - Bengaluru, Pune, Noida, Hyd, Gurugram Multiple postions Job Description Working Knowledge of all the BRM modules (Subscription Management, Billing & Invoicing, Payments & Account Receivable, Collections, Integration) Experience in understanding the requirement and translating that to functional and low-level design Must have worked as a BRM developer in their past and must be hands-on in BRM to verify the sanity of the solution with the help of POCs/prototypes - experience in development required and not support/operations work

Roles & Responsibilites : Provide customer support via VOICE for international customers. Resolve customer queries and requests. Manage customer expectations and ensure customer satisfaction. Respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Preferred candidate profile: Minimum 6-12months of experience in International is mandatory. Must be Immediate Joiner Ready to Relocate Perks and benefits: Both side cab , Loyalty bonus, Salary best in the industry 5 days working. If interested than send your updated resume on: Karan.sehgal1@techmahindra.com or Reach at - +91 9354359873

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Bui...

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners

Were Hiring – Senior Oracle BRM Developer! Location: Remote in India Travel: Willingness to travel onsite on a rotational basis (Africa) Experience: 5 + years of rel. experience on OBRM Development with PDC Immediate Joiner 5-14 years of industry experience working on BRM/ECE/PDC with good domain knowledge on BSS/OSS Working Knowledge of all the BRM modules (Subscription Management, Billing & Invoicing, Payments & Account Receivable, Collections, Integration). Experience in understanding the requirement and translating that to functional and low-level design Must have worked as a BRM developer in their past and must be hands-on in BRM to verify the sanity of the solution with the help of POC...

Lead the implementation and operations of Oracle BRM 15 in a Cloud Native Environment (CNE) using Docker, Kubernetes, and Helm. Manage end-to-end billing of telecom infrastructure ensuring, performance, scalability, and availability. Required Candidate profile Expertise in Oracle BRM 12/15, custom opcode development Knowledge of OBRM 15 CNE deployment using Docker, Kubernetes, Helm, CI/CD tools Familiarity with cloud platforms and observability tools.

Asset Servicing Job Location:Gurgaon, Mumbai, Bangalore Time:2:00 PM-11:30 PM WFO Only JOB DESCRIPTION: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle BRM Functional Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the applications and meeting the organization's needs. Roles & Responsibilities: Expected to perform independently and be...

About this opportunity: We are looking for a skilled Telecom Billing Mediation Specialist to manage and optimize the mediation process between network elements and the postpaid billing system. What you will do: Implement rules for data filtering, deduplication, and enrichment before sending to the billing system. Work with network, IT, and billing teams to ensure smooth integration between mediation and billing platforms. Optimize mediation rules to handle high-volume CDR processing efficiently. Perform data reconciliation between network elements, mediation, and billing systems. Investigate and resolve discrepancies in mediation and billing data. Monitor system health, troubleshoot issues, ...