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2.0 - 6.0 years
4 - 8 Lacs
Chennai
Work from Office
The Telecom Billing, Telecom Data and Analytics role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom Billing, Telecom Data and Analytics domain.
Posted 2 months ago
10.0 - 17.0 years
27 - 42 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Hybrid
E2E Architect and Technical Management in Charging and Billing. Direct engagement with business & IT stakeholders in customers & experience in handling project deliveries (preferred with preference to Oracle Technologies) Good understanding across technologies covering 4G/5G/Charging domain specially Charging, Policy & Billing. Able to enable new channels of engagement with vendors and telecom service providers for data modelling and able to define inventory & discovery reconciliation models. Active role in Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Should possess awareness of Oracle Charging and Billing Solutions. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CxO level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure to cloud native technologies is desirable. Strong proficiency in operating systems (Unix/Linux), databases (Oracle, SQL Server), and application servers (WebLogic). Familiarity with cloud technologies and microservices architecture is a plus. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex charging and billing challenges. Communication: Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders. Certifications: Relevant industry certifications (e.g., Oracle Certified Professional) are a plus. Experience with relational database systems and/or similar technologies will be an asset. Excellent analytical and problem-solving abilities. Technical expertise with Gy, Sy, Gx, Charging, Policy and Charging. Have good knowledge on Implementation of Charging, Policy and Billing. Knowledge on network and BSS domain is expected.
Posted 2 months ago
3.0 - 8.0 years
7 - 17 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
Hiring - Oracle BRM Developer Location - Bengaluru, Pune, Noida, Hyd, Gurugram Multiple postions Job Description Working Knowledge of all the BRM modules (Subscription Management, Billing & Invoicing, Payments & Account Receivable, Collections, Integration) Experience in understanding the requirement and translating that to functional and low-level design Must have worked as a BRM developer in their past and must be hands-on in BRM to verify the sanity of the solution with the help of POCs/prototypes - experience in development required and not support/operations work
Posted 2 months ago
1.0 - 5.0 years
3 - 5 Lacs
Pune
Work from Office
Roles & Responsibilites : Provide customer support via VOICE for international customers. Resolve customer queries and requests. Manage customer expectations and ensure customer satisfaction. Respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Preferred candidate profile: Minimum 6-12months of experience in International is mandatory. Must be Immediate Joiner Ready to Relocate Perks and benefits: Both side cab , Loyalty bonus, Salary best in the industry 5 days working. If interested than send your updated resume on: Karan.sehgal1@techmahindra.com or Reach at - +91 9354359873
Posted 2 months ago
1.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
1.0 - 5.0 years
4 - 4 Lacs
Pune
Work from Office
Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners
Posted 2 months ago
5.0 - 8.0 years
10 - 18 Lacs
Bengaluru
Remote
Were Hiring – Senior Oracle BRM Developer! Location: Remote in India Travel: Willingness to travel onsite on a rotational basis (Africa) Experience: 5 + years of rel. experience on OBRM Development with PDC Immediate Joiner 5-14 years of industry experience working on BRM/ECE/PDC with good domain knowledge on BSS/OSS Working Knowledge of all the BRM modules (Subscription Management, Billing & Invoicing, Payments & Account Receivable, Collections, Integration). Experience in understanding the requirement and translating that to functional and low-level design Must have worked as a BRM developer in their past and must be hands-on in BRM to verify the sanity of the solution with the help of POCs/prototypes - experience in development required and not support/operations work. Mandatory Skills: Strong C, C++ programming skills and knowledge on Java technologies. Experience in C/C++, Oracle 12c/19c, PL / SQL, PCM Java, BRM Webservice, Scripting language (perl/python). Strong understanding of BRM Architecture and experience working on BRM configurations for Real time / offline Rating, Product configuration using PDC, Real time/Batch rating, General Ledger, Accounts Receivable, Payment Handling, Taxation, Invoicing Customization, Discount Configuration. Exposure of Customer implementations for one or more BRM implementations.
Posted 2 months ago
12 - 20 years
27 - 30 Lacs
Gurugram, Delhi / NCR
Work from Office
Lead the implementation and operations of Oracle BRM 15 in a Cloud Native Environment (CNE) using Docker, Kubernetes, and Helm. Manage end-to-end billing of telecom infrastructure ensuring, performance, scalability, and availability. Required Candidate profile Expertise in Oracle BRM 12/15, custom opcode development Knowledge of OBRM 15 CNE deployment using Docker, Kubernetes, Helm, CI/CD tools Familiarity with cloud platforms and observability tools.
Posted 2 months ago
8 - 13 years
10 - 17 Lacs
Gurugram
Work from Office
Asset Servicing Job Location:Gurgaon, Mumbai, Bangalore Time:2:00 PM-11:30 PM WFO Only JOB DESCRIPTION: Responsibilities: Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva Reconcile cash and positions across all funds on daily basis using DUCO platform Reviewing upcoming activities exceptions from Geneva WSO accelerator, contract modifications as per the agent notices. Work across multiple groups to troubleshoot technical and accounting problems Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis. Escalation of unresolved cash and position breaks to Manager and onshore team Create SOP and participate in training program Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed Desired Candidate Profile: Knowledge of Syndicated Bankloan/ Private Credit / CLOs Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module Reconciliation experience of Cash and Position using DUCO or any other Recon platform Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines The profile involves effective communication across Clients'' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly A desire to work in an international team environment, often under pressure and with multiple stakeholder
Posted 2 months ago
3 - 8 years
5 - 10 Lacs
Bengaluru
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle BRM Functional Configuration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of the applications and meeting the organization's needs. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to analyze, design, and develop new features. Implement and maintain application software while adhering to coding standards. Troubleshoot and debug applications to enhance performance and usability. Conduct testing and quality assurance to ensure the applications meet requirements. Provide technical support and guidance to end-users for efficient application usage. Professional & Technical Skills: Must To Have Skills:Proficiency in Oracle BRM Functional Configuration. Strong understanding of software development lifecycle and methodologies. Experience in configuring and customizing Oracle BRM applications. Knowledge of SQL and database management for application development. Hands-on experience in troubleshooting and resolving application issues. Additional Information: The candidate should have a minimum of 3 years of experience in Oracle BRM Functional Configuration. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 2 months ago
5 - 10 years
6 - 16 Lacs
Noida
Hybrid
About this opportunity: We are looking for a skilled Telecom Billing Mediation Specialist to manage and optimize the mediation process between network elements and the postpaid billing system. What you will do: Implement rules for data filtering, deduplication, and enrichment before sending to the billing system. Work with network, IT, and billing teams to ensure smooth integration between mediation and billing platforms. Optimize mediation rules to handle high-volume CDR processing efficiently. Perform data reconciliation between network elements, mediation, and billing systems. Investigate and resolve discrepancies in mediation and billing data. Monitor system health, troubleshoot issues, and ensure high availability of mediation services. Conduct root cause analysis (RCA) for mediation-related issues and implement corrective actions. You will bring: Hands-on experience with billing mediation platforms (e.g. Amdocs Mediation, IBM, HP Openet, etc.) Proficiency in SQL, Linux/Unix scripting, and data transformation tools. Familiarity with ETL processes, data parsing, and API integrations. Solid understanding of telecom postpaid billing systems (e.g., Amdocs, HP, Oracle BRM). Knowledge of network elements (MSC, MME, SGSN, GGSN, PCRF, OCS, IN) and their impact on mediation. Awareness of revenue assurance and fraud detection in telecom billing. Key Qualification: Bachelors degree in computer science, E.C.E Telecommunications. 7+ years of experience in telecom billing mediation. Experience in cloud-based mediation solutions (AWS, Azure, GCP) is a plus. Knowledge of 5G mediation and real-time charging architectures is an advantage.
Posted 2 months ago
1 - 5 years
4 - 7 Lacs
Hyderabad
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
8 - 13 years
18 - 32 Lacs
Gurugram
Work from Office
8+ yrs of exp in Lead the implementation and operations of Oracle BRM 15 in a Cloud Native Environment (CNE) using Docker, Kubernetes, and Helm. Shd have managed end-to-end billing of telecom infrastructure
Posted 2 months ago
5 - 8 years
7 - 10 Lacs
Navi Mumbai
Work from Office
Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements. Fraud detection through product UAT 5-6 years of experience in telecom revenue assurance, billing operations, or financial analysis/audit in the telecommunications industry. Experience in pre-bill & post bill validation and complete understanding of bill generation. Experience in reviewing contract and suggesting changes in supportable language. Should have worked on- Revenue Assurance controls and perform data analytics to detect revenue leakages by monitoring real-time data transactions through billing system and network architectures. Data driven risk intelligence through advanced Risk framework (detect multiple leakages and identify unbilled revenue). Continuous monitoring of data stream from partner operators and internal sources. Assist in curbing revenue leakage and maximizing cash flow by identifying anomalies between contract and billing history. Recurring audits to detect errors and fraud by analyzing the network elements transaction & data flow. What are we looking for? Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate complex concepts to non-technical stakeholders. Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization software like Power BI Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
1 - 3 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? ?Telecom background with good knowledge of revenue assurance?Analyzing data to identify trends and opportunities for improvement in day-to-day process and enhance revenue recovery opportunities?Expert knowledge of MS Office products (Excel, Access, PowerPoint)?Good Analytical Skills / Effective communication and presentations skills?Strong planning, Critical Thinking & Creative problem-solving approach is expected What are we looking for? ?Candidate should have strong interpersonal skills and stakeholder management?Ability to take initiative, work independently and self-motivated person?Previous experience in Revenue Assurance part will be an added advantage Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
3 - 5 years
5 - 7 Lacs
Navi Mumbai
Work from Office
Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? We are seeking a detail-oriented and proactive Usage Assurance Analyst to join our team. The primary responsibility of this role is to ensure accuracy in revenue streams by performing thorough reconciliation processes between mediation systems and billers. The ideal candidate will be vigilant in identifying and resolving issues related to usage and revenue, ensuring a seamless experience for our customers.1.Reconciliation:Perform reconciliation between mediation systems and billers to ensure accuracy in revenue and usage data.2.Issue Identification:Highlight and report discrepancies related to usage and revenue to the concerned teams. Ensure that these issues are resolved promptly to avoid any customer impact.3.Switch Level Monitoring:Monitor switch levels closely to detect and resolve any anomalies in real-time, ensuring smooth operations.4.Billing Cycle Management:Track and manage all issues related to billing cycles. Ensure timely follow-up and resolution to maintain accurate and timely billing processes.5.Reporting:Prepare and maintain detailed reports on reconciliations, anomalies, and billing cycle issues for internal review and continuous process improvement.6. 3-4 years of experience in telecom billing, billing operations7. Strong understanding of telecom billing systems, revenue recognition principles, and regulatory requirements8. Collaborate with cross-functional teams including IT & operations to identify and resolve Usage assurance issues9.Conduct regular audits and reviews of billing systems, contracts, and processes to ensure compliance with regulatory requirements and industry standards.10. Develop and maintain key performance indicators (KPIs) to measure the effectiveness of Usage assurance activities and report on performance to senior management.11. Excellent analytical skills with a keen attention to detail and the ability to identify patterns and anomalies in large datasets. What are we looking for? Qualifications:Bachelor's degree.Strong analytical skills with the ability to identify discrepancies and resolve them efficiently.Experience in usage assurance, reconciliation processes, or billing in a telecom or financial services environment.Excellent communication skills, with the ability to liaise effectively with different teams.High attention to detail and the ability to manage multiple tasks simultaneously.Experience/Understanding with mediation systems and billing platforms.Knowledge of telecom networks and switch level monitoring.Proficiency in data analysis and reporting tools. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 2 months ago
1 - 5 years
4 - 7 Lacs
Hyderabad, Pune
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad, PUNE Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606521172 / 9606553812 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
- 2 years
2 - 4 Lacs
Bengaluru
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606523804 / 6364803282 / 6364822002 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
1 - 5 years
4 - 7 Lacs
Hyderabad, Pune
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad, PUNE Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606521172 / 9606553812 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
1 - 3 years
3 - 3 Lacs
Bengaluru
Work from Office
We are hiring Tele-communications Expense Management Analyst (Order Fulfilment / Telecom Billing) for Bangalore Location. Designation: Senior Process Executive Experience: 1-3 years Qualification: Any graduate- full time education Shift: Rotational Shifts Notice Period - Immediate to 15 days Location: Bangalore Selected Responsibilities: Collect data and perform analysis of telecom billing, inventory and contractual information. Analyze telecommunications information including invoices, contracts, usage reports, inventory data and CSRs to determine expenses and savings that may achieved. Determine baseline cost factors. Determine compliance with existing services contracts. Conduct analysis to identify items for cost savings. Support the engineering, documentation and implementation of identified cost savings opportunities. Compile Client Telecom Inventory, contract pricing, and invoice pricing. Qualifications: Minimum of Bachelor's Degree. Minimum 1-3 years experience in one of the following areas related to Telecom Expense Management (TEM): Telecom Auditing; Telecom architecture; Carrier services; Carrier billing solutions ; TEM solutions; and/or Telecom accounts payables. Possess strong data gathering and management skills. Experience in carrier services, carrier billing solutions and TEM solutions. Experience in telecom auditing for carrier and enterprise services. Possess basic knowledge of telecom architecture, TEM process re-engineering activities and/or telecom accounts payables activities. Basic knowledge of various telecommunication products and services. Basic understanding of telecom technology and/or billing systems; prefer previous experience with telecom contracts. Possess strong written and verbal communication skills. They should be comfortable in presenting ideas, articulating complex concepts clearly and effectively, and engaging in active discussions with team members and clients. Regards, Infosys BPM Recruitment team
Posted 2 months ago
1 - 5 years
4 - 7 Lacs
Hyderabad
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 6364822002 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
0 - 5 years
4 - 7 Lacs
Bengaluru
Work from Office
Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9901777673 / 9606557106 / 6364822002 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!
Posted 2 months ago
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