Circle Operations - OSM Executive Indus Towers

1.0 - 3.0 years

3 - 3 Lacs

guwahati

Work from Office

Role & responsibilities Circle-Level Operations Oversight Manage end-to-end service delivery and operational workflows. Ensure uptime and reliability of network and infrastructure. Customer Experience Management Track customer complaints and coordinate with support teams for resolution. Implement initiatives to improve Net Promoter Score (NPS) and reduce churn. Vendor & Partner Management Supervise third-party vendors for maintenance, logistics, and service support. Monitor SLA compliance and escalate issues when necessary. Process Improvement Identify gaps in operational processes and drive efficiency projects. Support automation and digital transformation efforts. Data & Performance Monito...

Posted 2 weeks ago

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