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1.0 - 3.0 years

2 - 3 Lacs

Noida, Ghaziabad, Delhi / NCR

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Resolve customer queries over calls and provide solutions to them Call and pitch our product and services to the customers Handle Inbound/ Outbound calls Record data of every interaction in the system Call/ WhatsApp HR Avneet 9997858785 Required Candidate profile Excellent communication skills in English Any Grad/ UG Experienced B.Pharm/ M.Pharm/ D.Pharm Immediate Joiners Rotational shifts Candidate having fluency in Tamil/ Malayalam/ kannada can also apply Perks and benefits Unlimited Incentives Health Insurance Bonus

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0.0 - 1.0 years

2 - 4 Lacs

Sambhal, Suar, Dhanaura

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CUSTOMER CARE EXECUTIVE (CCE) We are hiring CCE's for Siyana,Sambhal,Dhanaura,Suar,Shikarpur branch locations. -Only Females candidates are eligible to apply -Age upto 30 years -Freshers are also welcome Responsibilities- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism. Generate business and leads for new loans from new customers Handle branch walk-ins for business generation. Generate referrals through existing customer base and walk-ins. Meetings with HNI, corporate and institutional clients to promote gold loan proposition. Handle customer requests and complaints and take it to closure. Understand the need of the customer and cross sell other products accordingly. Generate business and leads for other products like insurance, NCDs, gold coin etc. Enter meetings, leads, conversions(self-sourced and referred leads) in CRM daily.

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3.0 - 5.0 years

3 - 3 Lacs

Pune

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Responsibilities: * Meet daily/weekly sales targets * Maintain customer database accuracy * Cold call leads, close deals * Upsell existing clients * Represent company professionally over phone

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0.0 - 2.0 years

3 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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NIIT Limited is hiring for its MNC client Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process. We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Service Specialist Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work * Insurance benefits Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon Interested candidates, please apply directly or share your resumes on : Neha.2b.sharma@niitmts.com

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0.0 - 2.0 years

1 - 2 Lacs

Ambattur, Chennai

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JOB ROLE : CUSTOMER RELATIONSHIP OFFICER (WORK FROM OFFICE ONLY) JOB LOCATION : Ambattur Industrial Estate Contact HR : KAVIYA HR - 9597963508 Interested canditate can share their Resume to - 9597963508 Mandatory Skills: Excellent Verbal communication in English. Education: Any Graduates can apply (With OR Without backlog) Roles & Responsibilities: Understanding the need of the customer and helping the customer to choose the right financial product as per their eligibility. Suggesting the customer alternative products based on need, lifestyle & spending power. Explaining the customers about the benefits and offers related to the products. Verify customer details and guide them through the application gateway. Maintain amicable conversation throughout the call and build customer delight. Salary Package : Educational Qualification : Diploma & UG & PG *** Engineering & PG 2025 passed out Not Eligible*** First 3 months - 18000Take Home (15000 Fixed + 1500 DBT ) + 1500 (Attendance Bonus) + incentives + overtime allowances. First 3 months - 19500Take Home (16500 Fixed + 1500 DBT ) + 1500 (Attendance Bonus) + incentives + overtime allowances. After 6 months - 2.75 LPA ( Including PF ) Shift Timings: 10:00 A.M to 7:00 P.M (including all the breaks in between) Working Days : 6 days of Working and 1 Day Rotational Week Off. Required Skills: Excellent Communication and interpersonal Skills. Ability to convince & assist customers in all their queries. Should be comfortable traveling to Ambattur Industrial Estate. Perks and Benefits:- Medical Insurance Over time pay Incentives Interested candidates can share their resume to : 9597963508 Contact : ( KAVIYA HR ) - 9597963508 ** Looking for immediate Joiners **

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1.0 - 5.0 years

3 - 4 Lacs

Pune

Hybrid

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Role & responsibilities Recruiting for Operations Specialist for US BPO Watch JD for more details: https://youtube.com/shorts/-eKPzVlniuc Don't forget to subscribe, like, and comment to stay updated with more incredible opportunities! Know someone looking for a job? Share this video and help them find their dream role! Click the link to explore more on our Job Channel! Your future starts here. Apply today Job Channel URL: www.youtube.com/@vikranthodage7217

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0.0 - 4.0 years

1 - 3 Lacs

Hyderabad

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Role & responsibilities Handle customer inquiries promptly Provide accurate information about products/services. Resolve customer complaints effectively. Maintain records of customer interactions. Collaborate with other departments to resolve complex issues. Engaging in active listening with customers, confirming, or clarifying information and diffusing angry customers, as needed. Understanding client requirements and offering product; accordingly, answering potential customers questions and follow-up call questions Need to adhere to the shift adherence Need to follow quality checks on call Qualification : Graduate and Under Graduated both Experience - Fresher & Experience Both Languages - English , Hindi , Kannada , Bengali , Gujarati , Tamil , Malayalam , Telugu ,Assamese etc

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0.0 - 2.0 years

0 - 2 Lacs

Madurai, Chennai

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Job Description : Telecalling Executive Job Summary: We are seeking a dynamic and results-driven Telecalling Executive to join our team in a stock broking firm. The successful candidate will be responsible for generating leads, pitching products and services, and building relationships with existing and potential clients over the phone. Key Responsibilities: 1. Lead Generation: Generate leads and identify potential clients through outbound calls. 2. Product Pitching: Pitch products and services to clients, highlighting their benefits and features. 3. Client Acquisition: Convert leads into clients by building relationships and providing excellent customer service. 4. Data Management: Update client information and lead status in the CRM system. 5. Sales Targets: Meet sales targets and contribute to the growth of the business. 6. Client Servicing: Respond to client queries, resolve issues, and provide timely updates. Requirements: 1. Experience: Fresher & Minimum 1 years of experience in Sales, telemarketing, or a related field with multilingual ability. 2. Communication Skills: Excellent communication and interpersonal skills. 3. Sales Skills: Proven ability to meet sales targets and generate new business opportunities. 4. Product Knowledge: Basic knowledge of stock market products and services (training will be provided for freshers). 5. Technical Skills: Familiarity with CRM software and Microsoft Office. Languages Preferred: English Mandatory, Additinally Mulitingual What We Offer: 1. Competitive Salary: A competitive salary package. 2. Career Growth: Opportunities for career growth and professional development. 3. Training and Support: Ongoing training and support to help you succeed in your role. Locations: Madurai and Chennai

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1.0 - 3.0 years

0 - 2 Lacs

Greater Noida

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We are Looking a Tele Caller to Initiate Outbound Calls and Manage Follow-ups From Real Estate Experience. Outbound Calling ,Inbound Call, Handling Lead Generation, Data Management. Minimum Experience 1-3 years .

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1.0 - 2.0 years

0 - 2 Lacs

Chennai

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Position : Tele caller Location: Chennai Experience: 6 month to 2 years Salary: 18K - 20K CTC Job Description We are looking to employ an enthusiastic and Job-oriented candidate for our Organization. The candidate should have good communication skills Make 200 calls per day Share reports daily Do online activity if required Good knowledge of relevant computer programs & telephone systems Obtaining customer information and other relevant data. Asking questions to the customer and understanding their specifications. Resolving queries and issues Making recordings of all the phone calls. Maintaining the database of the customers on a regular basis. Suggesting solutions based on customers needs and requirements. Interested Candidate can share their resume: prashantga@gttfoundation.org 91 820 882 8871

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0.0 - 3.0 years

2 - 3 Lacs

Gurugram

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Job Profile:- Customer Care Executive Location:- Gurugram Salary:- 15,000/- to 22,000/- Qualification:- Graduation Rotational Shift Rotational Week offs 6 Days Working Required Candidate profile Fresher and Experience both can apply Good Communication Skills required Interested Candidate drop your cv on @9988706447 hr07skywaysolution@gmail.com HR-Diksha

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1.0 - 6.0 years

1 - 3 Lacs

Moga

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We urgently need a receptionist(presentable). Female only cum telecaller for Moga office. Passport size photo is required

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1.0 - 4.0 years

1 - 2 Lacs

Noida

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Job Details Post - Tele caller Qualification - Graduate Shift - Day shift Hindi English Both Language required Work - telesales Experience Work From Office Fix Salary Salary 15k to 26 k in hand Fresher / EXP. Both candidate apply DM . 9205849689 Required Candidate profile Graduation required , should be confidence LOCATIION Noida Sector 15 NO CHARGE APPLY

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1.0 - 6.0 years

1 - 4 Lacs

Noida, Greater Noida, Delhi / NCR

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Job Responsibilities- Sale of Health policies through tele sales and virtual meetings. Recruit, train agents and generate business from them. Responsible for licensing and tracking activation of the same regularly. Handling the health retail product. Maintaining relationships with the health agents. Coordinating with other departments such as U/W, Claims, & Operations. To meet agents, Lead Providers, intermediaries on a regular basis and maintaining records of the same in a planned manner. Training & motivating the health agents to qualify contests and thus bring in incremental business.

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1.0 - 3.0 years

3 - 5 Lacs

Gurugram

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Job Description: Presales Executive Real Estate Role Overview: A Presales Executive in the real estate sector is responsible for managing and nurturing leads, engaging with potential customers, and assisting the sales team in converting inquiries into sales. The role involves providing detailed project information, addressing customer queries, and maintaining an excellent customer experience from the first point of contact. Key Responsibilities: 1. Lead Management: • Handle incoming leads via calls, emails, and online inquiries. • Follow up with potential buyers and qualify leads based on interest and budget. • Maintain and update the CRM system with lead status. 2. Customer Engagement: • Provide detailed information about real estate projects, pricing, and amenities • Understand customer requirements and suggest suitable properties. • Schedule site visits and coordinate with the sales team. 3. Coordination & Support: • Work closely with the sales team to ensure a smooth transition of leads. • Assist in organizing promotional events and campaigns. • Share market trends and customer feedback with the marketing team. 4. Documentation & Reporting: • Maintain records of lead interactions and follow-up schedules. • Prepare weekly and monthly reports on lead conversion status. Required Skills & Qualifications: • Bachelors degree. • 1-3 years of experience in presales, customer service, or real estate. • Strong communication and persuasion skills. • Proficiency in CRM software and MS Office. • Ability to handle high call volumes and work in a fast-paced environment. Preferred: • Experience in real estate presales or tele sales. • Knowledge of local real estate market trends.

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1.0 - 3.0 years

3 - 5 Lacs

Bengaluru

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Guide prospective students in selecting the right MBA program by understanding their goals, promoting course benefits, and assisting with a smooth admissions process. 1. Support end-to-end admission and enrollment steps

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7.0 - 12.0 years

7 - 11 Lacs

Gurugram

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Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description: The Leader, is responsible for overseeing and managing a team of sales representatives to meet and exceed sales targets. The role involves coaching, motivating, and mentoring the team, monitoring performance, and implementing sales strategies. The Team Leader serves as the primary point of contact for the sales team, ensuring that objectives are achieved and maintaining a high level of customer satisfaction. Key Responsibilities: Candidates must have an experience into B2C telesales-Outbound process Team Leadership and Supervision: Lead, manage, and motivate a team of sales representatives to meet individual and team sales goals. Conduct regular team meetings to provide guidance, share updates, and discuss performance. Train new team members and provide ongoing coaching to enhance selling techniques and product knowledge. Sales Strategy and Execution: Develop and implement effective sales strategies to drive revenue growth. Analyze sales metrics and provide recommendations to improve performance and productivity. Collaborate with the Sales Manager to set sales targets and develop action plans to achieve them. Performance Monitoring: Track and report on team performance, ensuring that sales targets and KPIs are consistently met. Identify performance gaps and work with team members to create and implement improvement plans. Provide constructive feedback and recognition to drive continuous improvement and team morale. Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 8+ years of sales experience, with at least 5 year in a leadership or supervisory role. Strong leadership, coaching, and motivational skills. Excellent communication, negotiation, and interpersonal skills. Ability to analyze sales data and make strategic decisions. Proficiency in Any of dialer / Manual. Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of sales techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. Interested candidates may please reach out to HR Himanshi Verma at 9069719390 or drop their updated CV at himanshiverma@policybazaar.com Regards, Himanshi Verma || Senior executive-Human Resource 9069719390

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0.0 - 1.0 years

0 - 1 Lacs

Chennai

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Company name : Insight customer call solutions (ICCS) ICCS ( Inbound customer care) WE ARE HIRING FOR TAMIL VOICE PROCESS Walk-in timing -9AM to 5PM Qualification: Any degree/diploma/ Any 3 year diploma Experience - 0 to 1 years Shift - Rotational Shift WeeK Off - Rotational week off Salary up to - 11k to 14k Benefits -(OT allowance+ attendance allowance) Walk-In LOCATION:Tangedco Corporate office building,minnagam building 1st floor anna Salai , mount road,opp geetham hotel, Near mount road Lic stop Chennai-600004 Walk-In LOCATION: Goverment data center 1st floor kotturpuram Near Anna library Chennai 600020. Walk-In LOCATION: Rathha Tek Meadows Campus, Tower C, 3rd Floor, No.51, Rajiv Gandhi Salai, (OMR), Sholinganallur, Chennai-600 119 Interested candidate share your resume:7339258515 Contact person: Yogeswari HR Apply CV to : yogeswari@iccsbpo.co.in

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1.0 - 6.0 years

2 - 3 Lacs

Chennai

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Should be fluent in hindi Degree is a must No Backlog Day Shift '6 days working Call 7200550458, 9361349589, 7092982513 Required Candidate profile Chennai, tharamani location

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0.0 - 2.0 years

1 - 2 Lacs

Hyderabad, Bengaluru

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Roles and Responsibilities Meet daily/weekly targets set by management for sales performance. Collaborate with team members to achieve overall business objectives. Make outbound calls to students, parents, and educational institutions to promote our education counseling services. Maintain accurate records of all interactions with customers using CRM software. Identify potential clients' needs and provide solutions through effective communication.

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1.0 - 6.0 years

2 - 3 Lacs

Chennai

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Should be fluent in Malayalam Degree is a must No Backlog Day Shift '6 days working Call 7200550458, 9361349589, 7092982513 Required Candidate profile Chennai, tharamani location

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0.0 - 1.0 years

1 - 2 Lacs

Noida

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Job Responsibilities: Recruiter Support (Inbound): Act as the first point of contact for recruiters by efficiently handling incoming calls, addressing queries, and providing high-quality support to ensure a smooth experience. Relationship Building (Outbound): Proactively reach out to recruiters to gather feedback, understand their needs, and strengthen long-term professional relationships. Onboarding & Product Promotion: Guide new recruiters through the job posting process and effectively communicate the value and benefits of using Job Hai , ensuring they are well-equipped to succeed on the platform. Working days- 6 days(Saturday WFH) 2024/2025 Freshers can apply

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1.0 - 6.0 years

2 - 3 Lacs

Chennai

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Should be fluent in Kannada 1 Year and above voice experience is a must Degree is a must No Backlog Day Shift 6 days working Call 7200550458, 9361349589, 7092982513 Required Candidate profile Chennai, tharamani location

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1.0 - 3.0 years

2 - 2 Lacs

New Delhi, Gurugram, Delhi / NCR

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Profile - Customer Service Associate Location - Gurgaon Salary - upto 20k CTC Qualification - Any Graduate Experience - Min 6 months Skills - Good Communication skills Contact us - Mitali Verma (HR) - 8318747693 (Call/Whatsapp)

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0.0 - 2.0 years

1 - 2 Lacs

Kochi

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South Indian Bank Operations and Services Limited (SIBOSL). A subsidiary company of SIB. Details;-Telecaller Location:- Kalamassery,Kochi QUALIFICATION- 12TH English , Malayalam , Hindi &Tamil Immediate Joiners Role & responsibilities: Answering call and resolving queries of the customer. Collection of leads Reaching to customers to explain about product, offers & sales. Quality services. Obtaining customer feedback & handling queries & complaints. Perks and benefits PF & ESI BENEFITS SHIFT ALLOWANCE SERVICE INCREMENT EMPLOYER EMPLOYEE CONTRIBUTION

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Exploring Telecalling Jobs in India

Telecalling jobs have become increasingly popular in India due to the rise of customer service and sales-oriented roles in various industries. Telecalling involves making and receiving phone calls to assist customers, generate leads, or promote products/services. This article aims to provide insights for job seekers interested in pursuing a career in telecalling in India.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bengaluru
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for telecalling professionals in India varies based on experience and location. Entry-level telecallers can expect to earn between INR 2-3 lakhs per annum, while experienced telecallers with a proven track record can earn up to INR 5-6 lakhs per annum.

Career Path

The career path in telecalling typically progresses as follows: - Telecaller - Senior Telecaller - Team Leader - Telecalling Manager

Related Skills

In addition to excellent communication skills, telecalling professionals are often expected to have: - Customer service skills - Sales skills - Problem-solving abilities

Interview Questions

  • What motivates you to work in a telecalling role? (basic)
  • How do you handle rejection during a call? (medium)
  • Can you give an example of a time when you successfully upsold a product/service to a customer? (advanced)
  • How do you prioritize your calls when dealing with multiple customers at once? (medium)
  • Describe a situation where you had to handle an irate customer and how you resolved it. (medium)
  • What strategies do you use to keep customers engaged during a long call? (basic)
  • How do you ensure that you meet your daily call targets? (medium)
  • What do you think are the key qualities of a successful telecaller? (basic)
  • How do you handle sensitive information shared by customers during a call? (medium)
  • Can you explain a time when you had to deal with a difficult customer and how you handled the situation? (advanced)
  • How do you stay motivated during repetitive calling tasks? (basic)
  • Have you ever had to deal with a language barrier while speaking to a customer? How did you manage it? (medium)
  • What do you think are the most common challenges faced by telecallers in the industry? (basic)
  • How do you adapt your communication style when speaking to different types of customers? (medium)
  • Have you ever had to troubleshoot a technical issue for a customer over the phone? How did you handle it? (advanced)
  • How do you handle stress and pressure in a fast-paced telecalling environment? (medium)
  • How do you ensure that you maintain a positive attitude throughout the day, especially during challenging calls? (basic)
  • Can you provide an example of a successful cold call you made that resulted in a sale? (advanced)
  • How do you handle a situation where a customer is not satisfied with the product/service offered? (medium)
  • What strategies do you use to build rapport with customers over the phone? (basic)
  • How do you ensure that you are following all compliance guidelines while making calls? (medium)
  • Can you explain a time when you had to deal with a technical glitch during a call and how you resolved it? (advanced)
  • How do you handle objections raised by customers during a call? (medium)
  • What do you think sets you apart from other candidates applying for this telecalling role? (basic)

Closing Remark

As you prepare for telecalling job interviews, remember to showcase your communication skills, problem-solving abilities, and customer-centric approach. With the right preparation and a confident mindset, you can excel in the telecalling industry in India. Good luck!

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