Telecalling & Chat Support Executive

ob Description – Telecalling & Chat Support ExecutivePosition Overview

We are seeking a Telecalling & Chat Support Executive to manage customer interactions through phone calls, WhatsApp, and online chat. The candidate will be responsible for handling customer inquiries, providing product information, generating leads, and ensuring excellent after-sales support.

Key Responsibilities

1. Telecalling (Inbound & Outbound)

• Make outbound calls to potential customers, dealers, and distributors to generate leads.
• Handle inbound customer calls, answer queries, and provide product details.
• Follow up on leads, quotations, and pending payments.
• Maintain customer records and call logs in the system.

2. Chat & Online Support

• Manage WhatsApp business account, website chat, and social media inquiries.
• Respond promptly to customer messages with accurate information.
• Share product catalogs, images, and videos digitally with clients.
• Resolve basic customer issues or forward to the concerned department.

3. Customer Service & Relationship Management

• Provide professional and polite communication with all customers.
• Build and maintain strong relationships with existing clients.
• Record feedback, complaints, and forward them for resolution.

4. Reporting & Documentation

• Maintain daily call reports and enquiry records in MS Excel/Google Sheets.
• Update customer database with new leads and contacts.
• Share daily/weekly reports with management.

Required Skills & Qualifications

• Graduate (any discipline) with good communication skills.
• Fluency in Hindi and English (knowledge of regional language is an advantage).
• Experience in telecalling, BPO, or customer support preferred.
• Basic computer knowledge: MS Office, WhatsApp Business, Email handling.
• Ability to handle multiple conversations at once (chat + calls).

Personality Traits

• Polite, confident, and persuasive communication.
• Patience in handling customer queries.
• Target-oriented with good follow-up skills.
• Positive attitude and team player.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Language:

• Hindi (Required)
• English (Required)

Work Location: In person