Telecaller - Sales (Travel Industry)

Department: Sales & Marketing

Location: Sector V, Kolkata

Reports To: Managing Partner

Job Type:Full-time

Salary- 22-30k

Position Summary:

As a Telecaller in Sales, you will be responsible for driving revenue growth by promoting our caravan rental services to prospective clients through outbound calls. Your role will involve building strong customer relationships, understanding their needs, and effectively communicating the benefits of our offerings.

Key Responsibilities:

1. Outbound Calls:- Conduct outbound calls to leads generated through various sources (website inquiries, social media, referrals, etc.).

• Introduce and promote caravan rental services while maintaining a friendly and professional tone.

2. Lead Generation: - Identify potential customers and update the CRM system with accurate lead information.

• Attend to customer inquiries and provide information regarding rental options, pricing, and special promotions.

3. Sales Conversion: - Qualify leads by engaging with potential customers to understand their travel needs.

• Persuade and close sales by effectively communicating the value proposition of our caravan rentals.
• Meet and exceed monthly sales targets and KPIs set by the sales manager.

4. Customer Relationship Management: - Build and maintain long-term relationships with customers by following up on leads and addressing any additional queries.

• Provide excellent customer service throughout the sales process and after the rental experience.

5. Market Research: - Gather feedback on potential areas of interest and competitive offerings.

• Contribute to marketing strategies based on customer feedback and trends observed during calls.

6. Reporting: - Report daily and weekly on calls made, sales converted, and any additional insights regarding customer preferences and behavior.

• Collaborate with the sales team to share information that can enhance overall sales strategies.

7. Training and Development: - Participate in training sessions to stay updated on product offerings, sales techniques, and customer service practices.

• Provide input for enhancing sales scripts, promotional materials, and customer engagement strategies.

Qualifications:

Education: - A Graduate preferably from a convent School / College. A diploma or equivalent; a degree in business, marketing, or a related field is a plus.

Experience: - Prior experience in tele-sales in Tour & Travel Sector, customer service, or related roles is preferred.

• Knowledge of the travel and tourism industry, particularly in designing itineraries for the Customers, converting inquiries into bookings will be an advantage.

Skills: - Excellent verbal and written

Candidate must be knowledge travel industry and preferred experience candidate

communication skills with killer attitude.

• Strong interpersonal skills with the ability to build rapport with customers.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong persuasive skills and the ability to handle objections.

Other Requirements: - Ability to work independently and as part of a team.

• Self-motivated with a results-driven attitude.
• Flexibility to adapt to changing business needs and work hours.

Benefits:

• Competitive salary and commission structure.
• Opportunities for career advancement within the company.