Tele Sales Executive

WritingJob Description: Tele Sales Representative (TSR) – International Outbound CallingJob Summary

We are looking for confident and target-driven Tele Sales Representatives to handle outbound calling campaigns for Australian clients across the solar, battery, energy, health insurance, and telecom sectors. The role involves contacting homeowners and businesses, qualifying leads, understanding customer interest, and booking sales appointments or transferring qualified leads to the client's sales team.

The ideal candidate should have excellent spoken English, strong communication skills, and the ability to work in a target-driven environment while handling cold calls professionally.

Key ResponsibilitiesOutbound Calling and Lead Generation

• Make high-volume outbound calls to prospective Australian homeowners and businesses using provided data and dialer systems.
• Follow approved calling scripts and guidelines provided during training.
• Introduce relevant products and services and assess customer interest.
• Ask qualifying questions to understand customer requirements, eligibility, and decision-making authority.

Appointment Setting and Lead Qualification

• Schedule confirmed appointments for the client's sales team.
• Transfer interested and qualified prospects to the relevant sales team, wherever applicable.
• Accurately record customer details, qualification notes, and appointment status in the CRM or dialer system.

Follow-ups and Pipeline Management

• Follow up with previously contacted prospects to generate further interest and recover potential leads.
• Maintain daily call volume and talk-time targets.
• Track lead status and ensure timely follow-ups to maximize conversion opportunities.

Quality and Compliance

• Follow Australian outbound calling regulations and Do Not Call (DNC) requirements.
• Maintain call quality and adhere to approved scripts and compliance guidelines.
• Incorporate feedback from team leaders and reporting managers to improve performance.

Required Skills and Qualifications

• Excellent spoken English with clear, neutral pronunciation.
• Experience in US, UK, or Australian outbound calling is preferred.
• Prior telesales, telemarketing, or BPO calling experience is an advantage.
• Basic computer knowledge and familiarity with CRM or dialer systems.
• Strong communication, persuasion, and customer-handling skills.
• Ability to handle cold calls and rejection professionally.
• Resilient, self-motivated, and comfortable working in a target-driven environment.
• Willingness to work according to Australian business hours.

Shift Timings and Working Days

• Shift: 6:00 AM to 3:30 PM.
• Working days: Monday to Friday, with a half-day shift on Saturday.
• Process: Australian outbound calling campaigns.

Benefits and Perks

• Structured onboarding and process training.
• One-way cab facility and return travel allowance as per company policy.
• Performance-based incentives as per company policy.
• Career growth opportunities to Senior TSR, Supervisor, and higher positions based on performance.
• Collaborative and performance-driven work environment.

Key Performance Indicators (KPIs)

• Daily outbound call volume and talk time.
• Number of qualified leads generated.
• Appointments booked and successful lead transfers.
• Follow-up effectiveness and lead conversion.
• Call quality and compliance adherence.
• Achievement of individual and team targets.

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person