Tele Calling Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

SRI KAUVERY MEDICAL CARE (INDIA) LIMITED

2 - 3 Lacs

Chennai

Posted:13 hours ago

Job Description

Key Responsibilities:

Handle incoming calls from patients and visitors courteously and professionally.
Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.
Provide information about hospital services, doctors’ availability, consultation timings, and procedures.
Schedule, reschedule, and cancel appointments in the hospital management system.
Record and update patient details accurately in the database.
Coordinate with departments (OPD, Diagnostics, Billing, etc.) to resolve patient queries.
Collect and document patient feedback to improve service quality.
Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.
Handle patient complaints and escalate complex issues to the appropriate authority.
Ensure confidentiality of patient information as per hospital policies.

Key Skills & Competencies:

Excellent communication skills (verbal and written) in English and local language(s).
Customer service orientation and a polite, empathetic attitude.
Strong listening and problem-solving skills.
Proficiency in MS Office and hospital management or CRM software.
Ability to multi-task and handle pressure in a fast-paced environment.
Basic understanding of medical terminology (preferred).

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Provident Fund

Application Question(s):

Do you have hospital tele calling experience ?
Languages known ?
Willing to do rotational shift ? ( Including Night shifts)
Residence Location in Chennai ?
Job Location : Chennai - Alwarpet. Will you be able to commute to this location?
Do you have any BPO voice process experience ?

Education:

Bachelor's (Preferred)

Experience:

Tele calling: 1 year (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Skills Required

Tele Calling Outbound Hospital Management Billing Service Quality Follow UPS Customer Service Orientation MS Office CRM Software Medical Terminology Health Insurance Provident Fund

Learn the skills this job asks for

Free courses, interview questions and practice for each skill.

Job Type

Full Time

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

SRI KAUVERY MEDICAL CARE (INDIA) LIMITED

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Tele Calling Executive