Tele Calling Executive

Job Description

Only Male Candidate Location - Hosur Job Responsibilities: Inbound & Outbound Calls: Handle incoming calls from patients or clients, answering queries related to diagnostic tests and services. Make outbound calls to prospective patients for appointment bookings, follow-ups, and reminders. Appointment Scheduling: Schedule appointments for diagnostic tests, ensuring timely and accurate coordination. Send appointment reminders via calls or messages to patients. Customer Support: Provide accurate information about diagnostic tests, procedures, pricing, and preparation requirements. Address customer concerns and complaints with professionalism and empathy. Service Promotion: Inform clients about new or ongoing promotions, offers, and special services. Educate customers on the importance of regular health check-ups and the services offered by the diagnostic center. Record Management: Update patient details and appointment information in the CRM or database. Ensure that all calls, messages, and emails are logged and followed up as required. Follow-up: Conduct follow-up calls to check if patients are satisfied with the services or to remind them of upcoming appointments. Gather feedback from patients to help improve the center’s services. Coordination: Coordinate with the medical staff or lab technicians for scheduling tests and reports. Ensure smooth communication between the telecalling team and other departments. Reporting: Maintain daily, weekly, and monthly reports related to call volumes, conversions, and customer feedback. Report any technical issues or customer complaints to the manager for resolution. Job Type: Full-time Benefits: Paid sick time Provident Fund Work Location: In person