Tele Calling Executive -Alwarpet

Job Summary:

The Telecaller will be responsible for handling inbound and outbound calls related to patient inquiries, appointment scheduling, follow-ups, and feedback collection. The role ensures smooth communication between patients and hospital departments while maintaining high standards of customer service and confidentiality.

Key Responsibilities:

• Handle incoming calls from patients and visitors courteously and professionally.
• Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.
• Provide information about hospital services, doctors’ availability, consultation timings, and procedures.
• Schedule, reschedule, and cancel appointments in the hospital management system.
• Record and update patient details accurately in the database.
• Coordinate with departments (OPD, Diagnostics, Billing, etc.) to resolve patient queries.
• Collect and document patient feedback to improve service quality.
• Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.
• Handle patient complaints and escalate complex issues to the appropriate authority.
• Ensure confidentiality of patient information as per hospital policies.

Key Skills & Competencies:

• Excellent communication skills (verbal and written) in English and local language(s).
• Customer service orientation and a polite, empathetic attitude.
• Strong listening and problem-solving skills.
• Proficiency in MS Office and hospital management or CRM software.
• Ability to multi-task and handle pressure in a fast-paced environment.
• Basic understanding of medical terminology (preferred).

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

• Do you have hospital telecalling experiance ?
• Known languages ?
• Willing to do rotational shift ? ( Including Night shifts)
• Residence Location in Chennai ?
• Job Location : Chennai - Alwarpet, Is that ok for you ?

Experience:

• Telecaller : 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person