0 years

1 - 2 Lacs

Posted:8 hours ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a confident, customer-focused Telecalling Executive to join our dynamic team at our Skin & Hair Clinic. The ideal candidate will be responsible for handling inbound and outbound calls, providing information about our services, booking consultations, and ensuring excellent customer experience.

Key Responsibilities:

  • Make outbound calls to potential and existing clients to promote clinic services (skin, hair, and wellness treatments).
  • Handle inbound calls, respond to queries, and provide detailed information about treatments, offers, and packages.
  • Convert leads into confirmed appointments by explaining service benefits and addressing client concerns.
  • Maintain and update the customer database (CRM) with accurate call and follow-up details.
  • Follow up with clients for appointment reminders, feedback, and re-engagement.
  • Coordinate with the clinic’s doctors and front-desk team to ensure a smooth appointment process.
  • Handle customer complaints politely and escalate unresolved issues when required.
  • Achieve daily/weekly/monthly targets for lead generation, conversions, and retention.
  • Maintain a professional and empathetic tone while representing the clinic.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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