Tele Caller Executive

Job Description – Telecalling Sales Executive (Inside Sales)

Department: Sales
Designation: Telecalling Sales Executive / Inside Sales Executive
Location: Gurugram
Employment Type: Full-time
Company: Zanskar Health

About the Role

We are looking for a proactive and target-driven Telecalling Sales Executive to connect with potential customers who have expressed interest in our products/services through the company website. The candidate will be responsible for managing website-generated leads through the CRM, understanding customer requirements, following up with prospects, and converting leads into confirmed orders.

Key Responsibilities

• Lead Management: Access and manage incoming leads generated through the company's website using the CRM system.
• Outbound Calling: Contact prospective customers who have submitted their details or enquiries on the company website.
• Customer Engagement: Understand customer requirements, explain the company's products/services, and address customer queries.
• Sales Conversion: Persuade interested prospects and convert qualified leads into confirmed orders.
• CRM Management: Maintain accurate records of customer interactions, call status, follow-ups, and order details in the CRM.
• Follow-ups: Regularly follow up with interested and potential customers to drive sales conversions.
• Objection Handling: Address customer concerns, resolve basic queries, and coordinate with the relevant team whenever required.
• Target Achievement: Achieve daily, weekly, and monthly calling and sales conversion targets.
• Order Coordination: Coordinate with the operations team to ensure smooth processing of confirmed customer orders.
• Reporting: Share daily calling updates, lead status, conversion reports, and sales performance with the reporting manager.

Required Skills & Qualifications

• Graduate in any discipline; candidates with relevant sales experience will be preferred.
• 1–3 years of experience in telecalling, telesales, or inside sales.
• Excellent verbal communication and interpersonal skills.
• Good convincing, negotiation, and customer-handling abilities.
• Basic knowledge of CRM software and MS Excel/Google Sheets.
• Ability to manage multiple leads and follow up systematically.
• Target-oriented, self-motivated, and enthusiastic about sales.
• Ability to convert potential enquiries into actual sales.

Key Performance Indicators (KPIs)

• Number of leads contacted per day.
• Call connection and customer engagement rate.
• Lead-to-order conversion ratio.
• Number and value of orders generated.
• Follow-up completion rate.
• CRM data accuracy and timely updates.
• Achievement of monthly sales targets.

Ideal Candidate Profile

The ideal candidate should be confident in speaking with prospective customers, understand their requirements, and have the ability to turn website enquiries into paying customers through effective communication, timely follow-ups, and strong sales skills.

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Inside sales: 2 years (Preferred)
• Telecommunication: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person