Tele Caller Executive

Job Title: Telecaller – Fluent English Speaker
(Velammal Nexus Schools)

Location: Mogappair, Chennai

Job Type: Full-Time | Monday to Saturday

Role Overview:

We are looking for a confident and fluent English-speaking Telecaller to handle inbound and outbound calls for parent/student enquiries, admission support, and general communication at Velammal Nexus Schools. The ideal candidate should have a pleasant voice, strong communication skills, and a student/parent-friendly attitude.

Key Responsibilities:

• Make outbound calls to prospective parents regarding school admissions and share information about our campuses.
• Handle inbound calls and address queries related to academics, admissions, transport, and other general matters.
• Maintain call records and update the CRM/admission register with accurate lead details.
• Follow up with leads regularly and escalate unresolved queries to the concerned department.
• Coordinate with internal departments (Academic, Transport, Admin) to resolve parent concerns.
• Ensure a professional and courteous tone in all conversations to reflect the Velammal brand.

Eligibility Criteria:

• Education: Any Graduate (Preferred – English, Mass Communication, BBA, MBA)
• Experience: 1–3 years in telecalling/customer support, preferably in the education or service sector
• Language: Fluent English (Mandatory); Tamil & Hindi (Added Advantage)
• Computer Skills: Basic knowledge of MS Excel, Google Sheets, and email communication

Key Skills:

• Excellent verbal communication in English
• Clear and pleasant telephone voice
• Active listening and problem-solving attitude
• Patience, professionalism, and ability to multitask
• Prior experience in school/college admissions or customer care is a plus

Work Timings:

8:00 AM to 5:30 PM | Monday to Saturday

Salary Range:

₹20,000 – ₹30,000 (Based on experience and communication skills)

Job Benefits:

• Opportunity to work in a reputed educational group
• Structured work environment and career growth path
• Training and support for skill enhancement

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many years of experience do you have in telecalling or customer support?
• Are you fluent in English, both in speaking and understanding? Yes/ No
• What is your highest educational qualification?
• Are you proficient in using basic computer tools like MS Excel, Google Sheets, and Email? Yes/ No
• Do you have experience in handling Instution Admission enquiries

Work Location: In person