Tele Caller Executive

Job Description – Tele Caller

Department: Sales / Marketing
Location: Thane-Dombivali Link Road
Experience: 3–5 Years

Job Summary

We are looking for an enthusiastic and customer-focused Tele Caller to manage lead follow-ups and customer communication, for Vedvana Wellness. The ideal candidate should have strong communication skills, a confident approach, and a disciplined follow-up mindset, with the ability to convert enquiries into appointments, consultations, and bookings.

Key Responsibilities

· Call and follow up with leads generated through digital marketing campaigns.

· Understand customer requirements and effectively explain Vedvana Wellness therapies, wellness programmes, packages, and stay options.

· Convert enquiries into appointments, consultations, and confirmed bookings.

· Maintain accurate records of leads, calls, follow-ups, and conversions.

· Ensure timely and consistent follow-up with prospective customers.

· Coordinate with the Sales, Front Office, Medical, and Operations teams for lead closure and customer requirements.

· Handle customer queries professionally and provide relevant information.

· Support calling and lead-follow-up requirements for other business and marketing projects, as required.

· Achieve assigned calling, follow-up, and conversion targets.

· Provide regular updates on lead status and follow-up progress to the reporting manager.

Required Skills & Qualifications

· 3–5 years of experience in tele calling, inside sales, lead generation, customer service, or a similar role.

· Good verbal communication skills in English, Hindi, and Marathi.

· Confident, persuasive, and professional conversational skills.

· Basic proficiency in WhatsApp, MS Excel/Google Sheets, and CRM tools.

· Strong follow-up and lead management skills.

· Positive attitude, patience, and a customer-oriented approach.

· Ability to handle multiple leads and follow-ups systematically.

· Prior experience in wellness, hospitality, healthcare, Ayurveda, or lifestyle would be an advantage.

What We’re Looking For

· A confident and energetic communicator.

· Someone who is persistent and disciplined with follow-ups.

· A customer-focused individual with a positive and solution-oriented approach.

· Someone who can work independently while coordinating effectively with the wider team.

· A target-oriented professional who is committed to converting enquiries into business.

Why Join Us

· Opportunity to work with a growing wellness brand.

· Exposure to wellness, hospitality, sales, and customer engagement.

· Opportunity to develop skills in lead generation and business conversion.

· Collaborative and growth-oriented work environment.

Pay: ₹35,000.00 - ₹40,000.00 per month

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Telecommunication: 3 years (Preferred)

Work Location: In person