Posted:7 hours ago|
Platform:
On-site
Full Time
Key Responsibilities :
Client Communication:
● Reach out to leads provided, offering detailed information about our stunning jewelry
collection according to our Standard Operating Procedures (SOPs).
● Use empathetic communication to understand and address client needs, ensuring a
personalised and engaging conversation.
Record Keeping:
● Maintain accurate records of client interactions, including inquiries, comments, and
actions taken, using our CRM system.
● Ensure follow-ups are conducted to confirm that clients' requests have been addressed
appropriately.
Relationship Building:
● Develop and nurture relationships with clients to facilitate upselling opportunities and
enhance customer satisfaction.
● Aim to build lasting connections that encourage repeat business and referrals.
Sales Conversion:
● Convince leads to visit our store and view their desired jewelry, working closely with
store personnel to coordinate appointments and sales.
● Assist in closing sales by providing detailed information and facilitating a seamless
shopping experience.
Store Coordination:
● Communicate customer requirements and preferences to the store team, ensuring they
have all necessary details to assist clients effectively.
Job Type: Full-time
Pay: From ₹12,000.00 per month
Work Location: In person
The Diamond Factory
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