0 - 5 years
3 - 6 Lacs
Posted:8 hours ago
Positions: Telecaller
Location: Shamirpet, Hyderabad
Salary: ₹25000 to ₹40000 Per Month
Experience: 0–5 years
Qualification: MBA Marketing.
Languages: Telugu, Hindi, English
Job Description:
1. Role Purpose
Manage online customer communication, CRM updates, follow-ups and customer-service requests.
2. Key Responsibilities
Handle enquiries through phone, WhatsApp, email and approved online channels; maintain complete CRM interaction history; handle post-booking queries; provide approved updates on payments, documentation and construction; create follow-up tasks; escalate complaints within SLA; coordinate with sales, collections, finance, legal and project teams.
3. Core KPIs / Performance Measures
Response time; first-contact resolution; follow-up completion; CRM accuracy; complaint SLA compliance; customer satisfaction; escalation ageing.
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
Experience:
Language:
Work Location: In person
Free courses, interview questions and practice for each skill.
Full Time
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