TELE CALLER CUM SALES EXECUTIVE - IT PRODUCTS

Telecaller / Customer Sales Executive – ERA (Enhance Research Analytics Pvt. Ltd.)

Location: Ravipuram, Ernakulam

Timing: 9:00 AM – 6:00 PM (Monday–Saturday

Department: Sales & Client Acquisition

Job Purpose

To drive customer engagement, generate qualified leads, support sales conversion, and contribute to monthly revenue targets through high-volume outbound calling and CRM management.

Detailed Job Roles & Responsibilities1. Outbound Calling & Lead Qualification

• Make 50–100 outbound calls per day (minimum requirement: 50+, preferred: 100/day).
• Maintain a consistent hourly calling target (15 outbound calls per hour, if applicable).
• Identify customer needs and qualify leads based on ERA’s sales criteria.
• Generate 10+ qualified leads per day.
• Schedule 5+ customer appointments per week for the sales team.

2. Sales Support & Lead Conversion

• Explain ERA’s IT, digital marketing, and consulting services clearly.
• Convert qualified leads to potential sales opportunities.
• Maintain a minimum lead conversion rate of 15%+.
• Follow up with prospects to increase closure probability.
• Support field executives and the sales manager with updated lead data.

3. CRM Management & Reporting

• Ensure 100% CRM data accuracy through daily updates.
• Log all calls, lead statuses, customer details, and follow-up actions.
• Prepare daily/weekly lead reports and share with the Assistant Manager – Sales.
• Ensure all scheduled appointments, conversions, and follow-ups are properly recorded.

4. Customer Relationship Management

• Maintain professional communication and telephone etiquette.
• Handle customer queries, objections, and service explanations effectively.
• Build rapport to improve customer response and retention.
• Provide pre-sales and post-sales support when required.

5. Performance & Target Achievement

• Achieve:
• ✔
• 50+ calls/day (minimum)
• ✔
• 10+ qualified leads/day

✔ 5+ appointments/week✔ 15%+ lead conversion✔ Monthly Sales Turnover Contribution: ₹1,50,000

• Participate in weekly sales review meetings.
• Improve performance using feedback and training.6. Compliance, Communication & Teamwork
• Maintain proper documentation and follow company process guidelines.
• Support team targets and collaborate with field executives.
• Attend training sessions to improve product knowledge and sales skills.
• Uphold company standards in communication, ethics, and professionalism.

KPIs (Key Performance Indicators)

Tele caller Performance KPIs

KPI CategoryTarget Requirement calls per Day50+

Qualified Leads per Day10+

Appointments per Week5+

Lead Conversion Rate15%+

Monthly Sales Turnover Target₹1,50,000

CRM Data Accuracy100%

Updates Daily

Incentive Structure (Monthly – Based on Sales Turnover)

Incentives apply only when telecaller achieves 80%+ of the target.

Telecaller Incentive Slabs

Achievement % of Target Incentive Rate

80% – 90%1.5%

91% – 100%3%

101% – 110%4.5%

Sales above 110% may qualify for special bonus review.
⚠ Incentives apply only on the turnover within the achieved slab.

Additional Notes

• Weekly and monthly performance reviews determine continuation and growth.
• Accuracy, consistency, and professionalism are mandatory.
• Team collaboration is encouraged for achieving the overall monthly target of ₹10,00,000.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,372.82 - ₹25,608.82 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person