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DIN Engineering Services (DIN) logo
Customer Retention and upselling Executive(International Process) DIN Engineering Services (DIN)

2.0 - 7.0 years

5 - 8 Lacs

noida

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Job Description Customer Retention Associate: What you will do: Be part of a 24x7 SMB Retention Team. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests and customer interactions into the case management system. Drive issues through the organization with urgency Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism. Understand the business impact of issues. Stay calm under stressful condit...

Posted 1 week ago

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