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Career FamilyTechOps Technology Consulting
Role TypeGuidewire Support Engineer
The opportunity
As a Guidewire Claims Support Engineer, you will be responsible for developing, implementing supporting solutions within the Guidewire Claims Management module. In addition, you will engage in maintenance and support activities to fix production issues. You will work closely with business analysts, project managers, and other developers to ensure that our claims processing systems are efficient, effective, and aligned with business objectives.
Your key responsibilities
- Design, build, support Defect fixing.
- Performce Root Cause Analysis and provide fixes
- Enhancements and code changes
- Manage the integration of Guidewire software with other external systems
- Design, modifies and implements Guidewire product suite
- Proactive monitoring
- Must be flexible to work in shifts (
Rotational Shift India Shift, US Shift
) and On Call Support on a roster-ed rotational basis. - Manages the middleware applications which has various interfaces including Guidewire system (preferable).
Skills and attributes for success
- Deep understanding of Guidewire framework Claim Centre, implementation, architecture and components.
- Must have experience in GuideWire Claim Center 9.0 version+ (Cloud Certified- Associate or ACE)
- Well versed in development streams - Configuration/Integration/Both
- Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
- Implementation of Rules (including UI Validation) using GOSU scripting.
- Metadata Configuration of Rules (including UI Validation).
- Integration with External Systems and Guidewire Platform supported integration techniques.
- Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
- Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
- Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
- Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
- Experience in Insurance domain, preferably in Property Casualty.
- Should have understanding and experience of software development best practices.
- Excellent business communication skills
- Excellent leadership skills
- Prior Client facing experience
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
- Understand service management and change management activities, along with SLAa and estimator tools.
- Have exposure to working in shifts and on-call support.
- Should have worked on incident management and problem management.
To qualify for the role, you must have
- 5-8 years of work experience in Guidewire product
- Graduation or equivalent degree
- Experience in production support
Ideally, you ll also have
- Application Maintenance Support experience
- Exposure to tools like ServiceNow, ALM etc
- A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
- An opportunity to be a part of market-leading, multi-disciplinary team of 140 + professionals to excel in Managed Services Support
- Opportunities to work with EY Adv-PI ASMS practice globally with leading businesses across a range of industries
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina, China, India, the Philippines, Poland and the UK and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
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Continuous learning
You ll develop the mindset and skills to navigate whatever comes next. -
Success as defined by you
We ll provide the tools and flexibility, so you can make a meaningful impact, your way. -
Transformative leadership
We ll give you the insights, coaching and confidence to be the leader the world needs. -
Diverse and inclusive culture
You ll be embraced for who you are and empowered to use your voice to help others find theirs.
