Technology Support II

• Champion site reliability culture and practices, exerting technical influence throughout the team.
• Apply experience in Agile SDLC and proficiency in developmental toolsets.
• Demonstrate good knowledge of application, data, and infrastructure architecture disciplines.
• Utilize ETL software such as Ab Initio effectively.
• Stay informed about industry-wide technology trends and best practices.
• Leverage knowledge of various financial instruments.
• Foster an innovative culture with passion.
• Understand and apply software skills in business analysis, development, maintenance, and improvement.
• Collaborate effectively in large teams to achieve organizational goals.
• Work independently and take initiative.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on Application support concepts and 2+ years applied experience
• Experience in programming or scripting language (Python)
• Experience with automation tool/solution such as Ansible, Autosys, Control-M etc.
• Emerging knowledge of reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other Site Reliability best practices
• Familiar with service level objective alerting and monitoring tools (Splunk, Datadog, Dynatrace etc.)
• Familiar with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Emerging knowledge of Terraform, familiar with automation in Python
• Emerging knowledge of containers and container orchestration (ECS, Kubernetes, Docker)
• Good communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment

Preferred Qualifications

• Experience with cloud platform (preferably AWS) in setting up infrastructure using Terraform
• Significant advantage to have experience supporting applications on platforms such as Databricks, Snowflake or AWS EMR
• Knowledge of virtualization, cloud architecture, services and automated deployments