Technology Support Engineer

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Docker Kubernetes Architecture and Design

Good to have skills :NAMinimum
12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, your typical day involves resolving incidents and problems that arise across various business system components, ensuring that operational stability is maintained. You will engage in creating and implementing Requests for Change, while also updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be a key part of your role, as you assist in issue analysis and resolution, contributing to a seamless operational environment.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Docker Kubernetes Architecture and Design.- Strong understanding of container orchestration and microservices architecture.- Experience with cloud platforms and their integration with container technologies.- Familiarity with CI/CD pipelines and automation tools.- Knowledge of networking concepts and security best practices related to containerized applications.
Additional Information:- The candidate should have minimum 12 years of experience in Docker Kubernetes Architecture and Design.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 
15 years full time education