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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

gurugram

Posted:7 hours ago| Platform:

Apply

Skills Required

network security palo alto firewall networking fortinet protocols switching eigrp load balancing bgp ccnp palo alto networks ospf f5 routing fortigate firewall cisco asa vlan firewall vpn checkpoint firewall cisco routers troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Palo Alto Networks Firewalls

Good to have skills :Fortinet FortiGate FirewallMinimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment.
Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with operational goals. Professional & Technical Skills:

-
Must To Have Skills:

Proficiency in Palo Alto Networks Firewalls.- Good To Have
Skills:

Experience with Fortinet FortiGate Firewall.- Strong understanding of network security protocols and best practices.- Experience in troubleshooting and resolving firewall-related issues.- Familiarity with network monitoring tools and techniques.
Additional Information:- The candidate should have minimum 5 years of experience in Palo Alto Networks Firewalls.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification
15 years full time education

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Technology Support Engineer