Product Support Engineer Verint Systems Inc.

4.0 - 10.0 years

0 Lacs

karnataka

On-site

As an experienced professional in the field, your role will involve implementing the WFO product suite at contact centers. This will require you to coordinate all project phases with the project manager, encompassing site discovery and preparation, implementation and configuration, site design, user acceptance testing, as well as advanced project-related troubleshooting and escalation of service requests through an IMS ticketing system. Your primary responsibilities will include: - Implementation, upgrade, and expansion of Contact Center Solutions - Reviewing and providing feedback on solution design - Conducting technical site discovery and validating pre-requisites - Implementing software ...

Posted 16 hours ago

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