150 Technology Operations Jobs - Page 6

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree or graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Maintain deep product knowledge to effectively resolve client issues and provide ongoing support. Collaborate with cross-functional teams to identify and implement process improvements, ensuring optimal service delivery. Stay updated with the latest advancements in service desk management and cloud technology, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in service desk voice support and service desk management. Good To Have Skills:Knowledge of cloud technology and IT operations. Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. Ability to accurately define and interpret client issues, designing and implementing effective resolutions. Experience in managing service desk operations, ensuring world-class system performance and exceptional communication with clients. Additional Information: The candidate should have a minimum of 2 years of experience in service desk management. The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelors degree or graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Bachelors degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Maintain deep product knowledge to effectively resolve client issues and provide ongoing support. Collaborate with cross-functional teams to identify and implement process improvements, ensuring optimal service delivery. Stay updated with the latest advancements in service desk management and technology, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in service desk voice support and service desk management. Good To Have Skills:Knowledge of cloud technology and application support. Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. Solid understanding of service desk operations and best practices, with the ability to identify and implement process improvements. Experience with incident management and problem management processes. Ability to work in a fast-paced, dynamic environment with a focus on delivering exceptional service to clients. Additional Information: The candidate should have a minimum of 3 years of experience in service desk management. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelors degree or Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelor Degree or Gradutaion Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and designing resolutions based on deep product knowledge, and ensuring world-class systems are running smoothly. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design effective resolutions. Manage service desk operations, ensuring world-class systems are running smoothly. Interface with clients to maintain ongoing communication and provide exceptional customer service. Utilize deep product knowledge to accurately define and interpret client issues, designing effective resolutions to ensure client satisfaction.Preparing weekly/monthly client reports Strong people management skillsOpen for 24x7 shifts Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Voice Support and Service Desk Management. Good To Have Skills:Knowledge of Cloud Technologies and Application Support. Strong communication skills and ability to interface with clients effectively. Ability to accurately define and interpret client issues, designing effective resolutions based on deep product knowledge. Experience in managing service desk operations and ensuring world-class systems are running smoothly. Additional Information: The candidate should have a minimum of 5 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree or Gradutaion

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree or graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Maintain deep product knowledge to effectively resolve client issues and provide ongoing support. Collaborate with cross-functional teams to identify and implement process improvements, ensuring optimal service delivery. Stay updated with the latest advancements in service desk management and cloud technology, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Experience in service desk voice support and service desk management. Good To Have Skills:Knowledge of cloud technology and IT operations. Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. Ability to accurately define and interpret client issues, designing and implementing effective resolutions. Experience in managing service desk operations, ensuring world-class system performance and exceptional communication with clients. Additional Information: The candidate should have a minimum of 2 years of experience in service desk management. The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Gurugram office. Qualifications Bachelors degree or graduation

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : Cloud Network Operations Minimum 3 year(s) of experience is required Educational Qualification : BE MCA equivalent or above Job Summary :Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills: 1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies - ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud - Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or aboveWork Experience: 6-9 years relevant experience in a similar capacity with a large organization Qualification BE MCA equivalent or above

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of client issue resolution based on deep product knowledge. Exceptional communication skills. Collaboration with cross-functional teams. Innovative approaches to service desk management and voice support. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of client issue resolution based on deep product knowledge. Exceptional communication skills. Collaboration with cross-functional teams. Innovative approaches to service desk management and voice support. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing critical incident management support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide critical incident management support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner. Professional & Technical Skills: Must To Have Skills:Strong experience in critical incident management. Good To Have Skills:Experience in software/application/cloud tech support. Excellent communication skills, both written and verbal. Ability to accurately define client issues and design resolutions based on deep product knowledge. Strong dedication to quality, ensuring that all client issues are resolved in a timely and efficient manner. Additional Information: The candidate should have a minimum of 2 years of experience in critical incident management. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field. This position is based at our Hyderabad office. Qualification Any Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Enterprise application securit, Secure application developmen Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of client issue resolution based on deep product knowledge. Exceptional communication skills. Collaboration with cross-functional teams. Innovative approaches to service desk management and voice support. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Gurugram office. Qualifications Bachelor Degree

Project Role : Network Operations Representative Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations Minimum 3 year(s) of experience is required Educational Qualification : 1 BE BTech MCA equivalent or above2 Relevant network cloud Certification preferable DevOps Summary :As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Infrastructure in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities:1 - Provide operational support for a hybrid WAN/LAN/Cloud (IaaS) environment operating 7 x 24 x 3652 - Monitor and Troubleshoot WAN problems in a global network architecture extending across multiple geographies3 - Troubleshooting and resolve issues on wired and wireless LAN networks4 - Coordinate with Hardware vendors for operational issues5 - Support key network services like DNS, DHCP and AAA6 – Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills:1 - Expert hands on knowledge in enterprise level networking and excellent troubleshooting skills2 - Excellent knowledge of BGP, OSPF and IP protocols in an MPLS and BGP Environment3 - Comprehensive understanding of Layer 2 and 3 protocols4 - Comprehensive understanding of L3 VPNs S2S/C2S from both routers and security platforms like Palo Alto, Juniper SRX, Fortinet5 - Network Automation skill using Python, Ansible or any other Scripting Language6 - AWS, Azure or Google Cloud knowledge preferable Additional Information:1 - Customer service skills and client focus2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4- Strong verbal and written communication skills Educational Qualification:1 - BE, BTech, MCA equivalent or above2 - Relevant network/cloud Certification preferable DevOps Qualifications 1 BE BTech MCA equivalent or above2 Relevant network cloud Certification preferable DevOps

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate or Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize deep product knowledge to interpret and design resolutions for client issues. Collaborate with cross-functional teams to ensure quality and exceptional communication. Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Cloud Technology Strong understanding of service desk operations and client issue resolution. Experience with cross-functional collaboration and exceptional communication. Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions. This position is based at our Gurugram office. Qualifications Graduate or Bachelor Degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Veritas NetBackup Administration Good to have skills : TSM Backup Administration Minimum 3 year(s) of experience is required Educational Qualification : Graduation Summary :As a Veritas NetBackup Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Veritas NetBackup Administration and providing hardware/software support across all server and network areas. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products related to Veritas NetBackup Administration. Troubleshoot and resolve issues related to Veritas NetBackup Administration and provide hardware/software support across all server and network areas. Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work on L1 and L2/ basic and intermediate level troubleshooting. Professional & Technical Skills: Must To Have Skills:Experience in Veritas NetBackup Administration. Good To Have Skills:Experience in TSM Backup Administration. Strong understanding of operating system-level implementation. Experience in hardware/software support across all server and network areas. Experience in L1 and L2/ basic and intermediate level troubleshooting. Additional Information: The candidate should have a minimum of 3 years of experience in Veritas NetBackup Administration. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Graduation

As a Principal Product Manager, you will envision and build durable platforms that enable product experiences to deliver great customer experience and business value for Acko . What Youll Do Hold the product lever for the group and collaborate with engineering and business teams to suggest, lead and implement the right platforms and toolset. Analyze and look at engineered solutions or off-the-shelf integrations. Manage the push-pulls of business stakeholders to arrive at the right solution based on the context, priority. Arrive and manage the product metrics for platform products. Work with design, finance, data science, engineering, and other PM partners to understand their needs, pain points, and use cases and integrate them appropriately into the product requirements document. Collaborate with the engineering team to walk them through the product features you want to build and deliver them. Monitor analytics dashboard to check product performance and take appropriate actions to fix issues. What Youll Need Minimum 9+ years of experience delivering successful, innovative customer-facing products/enterprise internal applications/experience of past experience delivering CX products Thoughtful approach to leadership and upward / downward communications Ability to lead a team to strong product decisions, especially using data You are able to write clear specifications and contribute meaningfully to specifications for major features. Your specs define a clear, meaningful, and achievable goal across various devices, and platforms targeted for your feature. Your specs describe functionality in sufficient detail for stakeholders to understand the feature and for engineers to build the feature. You are able to develop effective working relationships with your engineering team, finance teams, and other stakeholders and can effectively articulate the goals and business justification for your current project. You can triage and prioritize the severity of bugs and make recommendations for whether something is a launch blocker or not. You have a basic understanding of general analytics best practices and internal company tools. You understand the benefits and trade-offs of using various user feedback channels including surveys, focus groups, usability tests, customer support analysis, app reviews, and other forms of research. Working with your manager, you are able to distill user feedback into an actionable understanding of user sentiment for your product area. Working with the design team, you are able to create a UI that is high-quality, meets the project & business requirements, and abides by the design and style standards of the company. You are also able to create wireframes both on your own and in coordination with the design team. You can effectively identify teams and other stakeholders directly impacted by your current project, gather their feedback, and work with your manager to appropriately integrate that feedback. You have a true passion for Companys mission, our products, and the companys digital-first technology/operations nature.

Project Role : Network Operations Representative Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationBE BTech MCA equivalent or aboveRelevant network cloud Certification preferable DevOps Summary :As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Infrastructure in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities:1 - Provide operational support for a hybrid WAN/LAN/Cloud (IaaS) environment operating 7 x 24 x 3652 - Monitor and Troubleshoot WAN problems in a global network architecture extending across multiple geographies3 - Troubleshooting and resolve issues on wired and wireless LAN networks4 - Coordinate with Hardware vendors for operational issues5 - Support key network services like DNS, DHCP and AAA6 ƒ¢¢"š¢" Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills:1 - Expert hands on knowledge in enterprise level networking and excellent troubleshooting skills2 - Excellent knowledge of BGP, OSPF and IP protocols in an MPLS and BGP Environment3 - Comprehensive understanding of Layer 2 and 3 protocols4 - Comprehensive understanding of L3 VPNs S2S/C2S from both routers and security platforms like Palo Alto, Juniper SRX, Fortinet5 - Network Automation skill using Python, Ansible or any other Scripting Language6 - AWS, Azure or Google Cloud knowledge preferable Additional Information:1 - Customer service skills and client focus2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4- Strong verbal and written communication skills Educational Qualification:1 - BE, BTech, MCA equivalent or above2 - Relevant network/cloud Certification preferable DevOps Qualifications 15 years full time educationBE BTech MCA equivalent or aboveRelevant network cloud Certification preferable DevOps

Project Role : Network Operations Representative Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures, Cloud Network Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Infrastructure in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities:1 - Provide operational support for a hybrid WAN/LAN/Cloud (IaaS) environment operating 7 x 24 x 3652 - Monitor and Troubleshoot WAN problems in a global network architecture extending across multiple geographies3 - Troubleshooting and resolve issues on wired and wireless LAN networks4 - Coordinate with Hardware vendors for operational issues5 - Support key network services like DNS, DHCP and AAA6 - Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills:1 - Expert hands-on knowledge in enterprise level networking and excellent troubleshooting skills2 - Excellent knowledge of BGP, OSPF and IP protocols in an MPLS and BGP Environment3 - Comprehensive understanding of Layer 2 and 3 protocols4 - Comprehensive understanding of L3 VPNs S2S/C2S from both routers and security platforms like Palo Alto, Juniper SRX, Fortinet5 - Network Automation skill using Python, Ansible or any other Scripting Language6 - AWS, Azure or Google Cloud knowledge preferable Additional Information:1 - Customer service skills and client focus2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4- Strong verbal and written communication skills Educational Qualification:1 - BE, BTech, MCA equivalent or above2 - Relevant network/cloud Certification preferable DevOps Qualifications 15 years full time education

•Meeting both software and hardware •Ensuring responsiveness of applications. •Interacting with software and implementing APIs, integrating with 3rd Party API for smooth Transaction and working. •Meeting both technical and consumer needs.

Job Description: Program Manager Responsibilities Position Title : Program Manager Location : Bangalore Reports to : Vice President Position Summary : The Program Manager will oversee the planning, execution, and management of electric 2-wheeler fleet operations, ensuring seamless coordination between business functions, optimizing fleet performance, and driving strategic initiatives. This role requires a strong background in operations, data-driven decision-making, and stakeholder management to enhance efficiency, reduce costs, and scale the business effectively. Key Responsibilities: Fleet Operations & Management: Oversee end-to-end fleet management, including vehicle deployment, uptime, maintenance, and turnaround times. Develop and implement SOPs for fleet utilization, charging cycles, maintenance schedules, and downtime reduction. Monitor vehicle health through telematics and IoT-based solutions, ensuring predictive maintenance and fleet efficiency. Optimize first-mile and last-mile operations for high performance and cost-effectiveness. Program Planning & Execution: Lead cross-functional programs involving sales, operations, service, and technology teams to drive business outcomes. Define KPIs, SLAs, and operational benchmarks for continuous performance improvement. Align program goals with business objectives and ensure seamless execution of strategic initiatives. Drive the scaling of fleet operations through data-driven decision-making. Stakeholder & Vendor Management: Collaborate with leasing partners, battery swapping service providers, charging infrastructure companies, and OEMs. Maintain strong relationships with government authorities and compliance agencies for regulatory approvals and permits. Work with finance and procurement teams to optimize fleet leasing, financing, and insurance costs. Data Analytics & Reporting: Leverage SQL, Power BI, and fleet analytics tools to track key performance metrics. Implement dashboards for real-time monitoring of fleet performance, cost analysis, and predictive maintenance insights. Conduct periodic risk assessments and operational audits to improve efficiency and compliance. Technology & Process Optimization: Drive adoption of EV fleet management software, telematics, and AI-driven route optimization tools. Identify and implement automation in fleet dispatch, invoicing, and tracking processes. Work closely with the tech team to enhance software solutions for fleet management. Sustainability & Compliance: Ensure adherence to EV fleet regulations, vehicle registration norms, and emission compliance standards. Qualifications & Skills: Education & Experience: Bachelors/Master’s Degree in Business, Engineering, Operations Management, or a related field. 7+ years of experience in fleet operations, program management, or EV/mobility-related businesses. Experience in EV startups, ride-sharing, last-mile delivery, or fleet leasing is a plus. Technical & Functional Skills: Strong background in fleet operations, EV infrastructure, and mobility solutions. Hands-on experience with Advanced excel, SQL, Power BI, Excel, and fleet management software. Familiarity with battery swapping ecosystems, telematics, and charging infrastructure. Excellent problem-solving, strategic planning, and stakeholder management skills. Knowledge of EV government policies, subsidies, and incentives. How to Apply : Interested candidates are invited to submit their resume and cover letter to hr@scooev.com or contact 6360300926 directly with the subject line “Program Manager – [Your Name]”.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BTech Summary :As an Infra Tech Support Practitioner for Unified Communication and Collaboration Operations, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to hardware/software support and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Provide L1 and L2/basic and intermediate level troubleshooting for hardware/software support and configured services running on various platforms. Implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Collaborate with cross-functional teams to resolve issues related to Unified Communication and Collaboration Operations. Ensure adherence to defined operating model and processes for providing technical support and maintenance of production and development systems and software products. Professional & Technical Skills: Must To Have Skills:Strong knowledge of Unified Communication and Collaboration Operations. Good To Have Skills:Knowledge of operating systems, server and network areas, and software solutions/vendors/brands. Experience in providing L1 and L2/basic and intermediate level troubleshooting for hardware/software support and configured services running on various platforms. Ability to implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Excellent collaboration and communication skills to work with cross-functional teams. Knowledge of defined operating model and processes for providing technical support and maintenance of production and development systems and software products. Additional Information: The candidate should have a minimum of 3 years of experience in Unified Communication and Collaboration Operations. The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications BTech

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : AWS Administration, Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 1 Graduate or above2 Relevant network or cloud Certification preferable DevOps Summary :As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Security in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities:1 - Manage global security infrastructure Incident and Change Management environment operating 7 x 24 x 3652 - Provide technical help to other areas such as Problem and Release Management3 - Incident Management responsibilities include technical work on tickets, analysis of issues, participation in troubleshooting calls, restoring the operational state and then providing improvement ideas Change Management responsibilities include whole life cycle of change since the planning and preparation till the actual implementation at either4 - Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills:1 - Strong knowledge of Firewall Security Networking concepts2 - Good working experience with Fortigate, Palo and SRX firewalls3 - In-depth knowledge of TCP/IP, including packet analysis4 - Basic Linux Unix troubleshooting experience5 - Working experience with encryption technologies / Virtual Private Networks6 - Working experience on Public Cloud AWS/Azure7 - Knowledge in Routing and Switching8 - Network Automation skill using Python, Ansible or any other Scripting Language Additional Information:1 - Customer service skills and client focus2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4- Strong verbal and written communication skills Educational Qualification:1 - Graduate or above2 - Relevant network/cloud Certification preferable DevOps Qualification 1 Graduate or above 2 Relevant network or cloud Certification preferable DevOps

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Automation in Application Development, C# Programming Language, Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues, while utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing your expertise in Cloud Based Service Management Process Design. Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). Stay updated with the latest advancements in Cloud Based Service Management Process Design and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). Strong understanding of system and application support processes. Experience in identifying and resolving complex technical issues. Excellent communication skills, with the ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting Analytics Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications. Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions. Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage. Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Experience with Reporting Analytics. Strong understanding of system or application support processes. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information: The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Job Description Job Title Technology Operations Lead Location Bangalore, India Corporate Title AVP Role Description We re looking for creative thinkers and innovators to join us as the world continues to transform. As whole markets change, one thing remains clear; our people always work together to capture the opportunities of tomorrow. That s why we are Investors for a new now . We are looking for a Technology Operations Lead to oversee the technology infrastructure and operational processes of our organizations IT department. Technology Operations Lead will be responsible for managing the day-to-day operations of the IT team, ensuring the availability and reliability of systems and networks, managing technology vendors, and implementing new technologies and processes to improve efficiency and productivity. They must ensure that the organizations IT policies and procedures are up to date and compliant with industry standards and regulations. Team / division overview Cloud applications team leads the way of automations in the bank under hybrid cloud banner. The team works on multiple key projects to derive best values through collaborations with various teams to support the organizational strategies. We help legacy systems to move their infrastructure to cloud in the best intuitive way possible. Compliance reporting for cloud is one of our key functions. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities As a Technology Operations Lead you will be Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly. Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Managing technology vendors and service providers to ensure that the organizations technology needs are met. Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organizations business goals. Leading a team of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives. Maintaining a strong understanding of the organizations business needs and working closely with other departments to ensure that IT is aligned with those needs. Ensuring that the organizations IT policies and procedures are up to date and compliant with industry standards and company regulations. Managing the IT budget and ensuring that expenses are in line with the organizations financial goals. Keeping up to date with the latest industry trends and developments in IT operations management. Assess system performance and recommend improvements. Provide support and guidance to stakeholders. Your skills and experience Bachelor s degree or higher in computer science, Engineering, or a related field. Overall 10 years and a minimum of 5 years as an IT Operations Lead or similar role. Experience with system installation, configuration, analysis. Hands-on experience with GCP services. Thorough knowledge of networks and cloud computing. Strong leadership skills to effectively manage a team of IT professionals and drive performance. Excellent communication skills to effectively interact with team members, senior management, and other stakeholders. Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues. Ability to manage multiple projects. Problem-solving aptitude. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Network Infrastructures Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :BE MCA equivalent or above Job Summary:Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills:1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies – ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud – Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or above Work Experience:3-6 years relevant experience in a similar capacity with a large organization Qualifications BE MCA equivalent or above

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.This individual will be responsible for auditing and ensuring the quality of technology systems and processes, in accordance with established standards, policies, and best practices. The role requires an analytical mindset, excellent problem-solving skills, and the ability to work in a collaborative environment to ensure compliance with quality standards.Eligibility- 2+ years experience in Order to Cash / Collections Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Problem-solving skills Ability to work well in a team Strong analytical skills Ability to handle disputes Commitment to quality Strong written and verbal communication skills. Ability to work independently as well as in a team-oriented, collaborative environment. Attention to detail and ability to prioritize tasks effectively.1.Strong understanding of quality control principles, audit methodologies, and compliance requirements.2.Proven experience in quality auditing, technology operations, or quality assurance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Evaluate and audit collections calls, emails, and other customer interactions to ensure compliance with company policies and industry regulations. Review account notes, payment arrangements, and customer communication for accuracy and completeness. Conduct periodic assessments of collections agents performance and provide constructive feedback to improve service quality. Identify trends and recurring issues within collections processes and report findings for improvement. Qualifications Any Graduation

When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product - Jeff Bezos Amazon. com s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate s route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. The successful candidate will be able to: - Effectively manage customer expectations and resolve conflicts that balance client and company needs. - Develop process to effectively maintain and disseminate project information to stakeholders. - Be successful in a delivery focused environment and determining the right processes to make the team successful. - This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done. - Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. - Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. - Support the scalable growth of the company by developing and enabling the success of the Operations leadership team. - Serve as a role model for Amazon Leadership Principles inside and outside the organization - Actively seek to implement and distribute best practices across the operation Key job responsibilities - Metric Reporting - Dashboard Development - Design ETL pipelines - Automation - Experiment Design and Support - Deep Dive Analysis - Insight Generation - Product Improvement Opportunity Identification - Opportunity or Problem Sizing - Support Anecdotal Audits etc. - 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience - Experience with data visualization using Tableau, PowerBI, Quicksight, or similar tools - Experience performing AB Testing, applying basic statistical methods (e. g. regression) to difficult business problems - Experience with scripting language (e. g. , Python, Java, or R) - Experience building and maintaining basic data artifacts (e. g. , ETL, data models, queries) - Track record of generating key business insights and collaborating with stakeholders