150 Technology Operations Jobs - Page 5

Amazon Business is one of Amazon s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base. The charter of the Mobile and Post Purchase Experience (PPX) is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally AB Mobile. We are also the custodian of overall PPX by collaborating with other PPX teams such as ABA, invoices and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels. We are looking for high caliber and tested Software Development Managers to start a consumer business project with strategic significance and high exposure. The initiative is fundamental to Amazon s future, and will provide great personal satisfaction and career development as we tackle some of the most intriguing problems in software architecture design and building highly scalable services. It will lay the foundation for Amazon s future retail technology while serving a wide range of existing external customer needs. We are building extremely customer focused software that can also serve many fast-growing businesses for decades to come. The project will have regular reviews with the company s senior leaders. The scope of the project is set to scale rapidly for the next few years post launch. As part of the leadership team, you will lead developing key AB systems and strategies used by Amazon worldwide and will regularly interact with executive leadership. You will work with the business teams to define roadmaps, drive execution of technology projects, drive operational excellence initiatives and manage technology operations. 1. Drive strategic planning and project execution, recruit, hire, and develop the industry s top engineering talent. 2. Build your teams to independently innovate and deliver results, while verify completion/quality. 3. Own the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible. 4. Balance technical leadership, investment and strong business judgement to make the right decisions about technology choices. 5. Lead or contribute to multiple simultaneous product development efforts and initiatives. 6. Communicate effectively with senior stakeholders. If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us! A day in the life A simple day will include you attending daily stand-ups, possibly attending a whiteboard session or two, and then actively driving the roadmap. At lunchtime, you have the option to join your peers. You may have a 1x1 with your manager, and discuss your career goals. If its a Friday, your day will likely conclude with a team retro/demo and social hour. About the team Our team is diverse! We drive towards an inclusive culture and work environment. We are intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. You will have access to a PEs, Sr. SDEs with over 15+ years of industry experience, and best in-class leadership who have been part of many greenfield projects or startup businesses. You will work with a seasoned Software Development Manager to learn more about your customer, and the impact of the features your team develop. - 7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Configuration Database & CI Management Good to have skills : Asset Management Minimum 0-2 year(s) of experience is required Educational Qualification : Fresher with good communication and soft skill Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Support the infrastructure service management lifecycle, including incident management, problem management, change management, and release management. Provide operational support, ensuring production systems and devices are online and available. Maintain the Configuration Management Database (CMDB) and ensure Configuration Items (CIs) are accurately identified, controlled, and verified. Professional & Technical Skills: Must To Have Skills:Experience in Configuration Database and CI Management. Good To Have Skills:Experience in Asset Management. Knowledge of ITIL processes and best practices. Experience in incident management, problem management, change management, and release management. Experience in managing IT production systems and services. Experience in maintaining the Configuration Management Database (CMDB). Additional Information: The candidate should have a minimum of 0-2 years of experience in Configuration Database and CI Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Fresher with good communication and soft skill

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : BTech Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of our world-class systems. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, using exceptional communication skills to maintain quality and keep systems running. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Maintain quality and ensure the smooth functioning of world-class systems, using exceptional communication skills to keep systems running. Collaborate with cross-functional teams to identify and resolve complex issues, utilizing expertise in cloud-based service management process design. Professional & Technical Skills: Must To Have Skills:Expertise in cloud-based service management process design. Good To Have Skills:Experience with cloud-based service management tools such as ServiceNow or BMC Remedy. Strong understanding of ITIL processes and best practices. Experience with incident management, problem management, and change management processes. Excellent communication skills, with the ability to accurately define client issues and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 5 years of experience in cloud-based service management process design. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualifications BTech

Project Role : Network Operations Representative Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization. Must have skills : Network Infrastructures Good to have skills : Network Analytics Minimum 2 year(s) of experience is required Educational Qualification : Any graduate Summary :As a Network Operations Representative, you will be responsible for designing specialist solutions in line with business needs. Your typical day will involve acting as a service fulfillment and program SME, tracking and reporting performance measurements and SLAs of service fulfillment teams to the client, and delivering business value to the project while working with clients on performance and process optimization. Roles & Responsibilities: Design specialist solutions in line with business needs. Act as a service fulfillment and program SME. Track and report performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization. Professional & Technical Skills: Must To Have Skills:Experience in Network Infrastructures. Good To Have Skills:Network Analytics. Strong understanding of service fulfillment and program management. Experience in tracking and reporting performance measurements and SLAs. Experience in delivering business value to the project. Experience in working with clients on performance and process optimization. Additional Information: The candidate should have a minimum of 2 years of experience in Network Infrastructures. The ideal candidate will possess a strong educational background in Information Technology Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Hyderabad office. Qualifications Any graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduate or Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Maintain deep product knowledge to effectively troubleshoot and resolve client issues. Collaborate with cross-functional teams to ensure seamless system performance and client satisfaction. Professional & Technical Skills: Must To Have Skills:Experience in Service Desk Voice Support and Service Desk Management. Good To Have Skills:Knowledge of ITIL framework and experience with incident management tools. Strong communication and interpersonal skills to effectively interface with clients and cross-functional teams. Ability to troubleshoot and resolve complex technical issues. Experience with service desk operations and maintaining system performance. Knowledge of IT service management principles and practices. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional service desk support. This position is based at our Bengaluru office. Qualifications Graduate or Bachelor degree

Required Skills Technology | Cybersecurity Principles, Best Practices and Threat Landscape | Level 4 Support Technology | Project Management Skills | Level 5 Support Technology | Risk Management | Level 5 Support Technology | Leadership skills to guide and motivate Cybersecurity Teams | Level 5 Support Technology | Incident Response Coordination | Level 5 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | ITIL F/CompTIA Project+/Certified ScrumMaster/CISSP/CISA/AWS Certified Solutions Architect/Microsoft Certified: Azure Administrator Associate/Project Management Professional/Certified Kubernetes Administrator/CRISC Delivery Skills required are: - Project and Program Management: - *Overseeing large-scale and complex technology projects and programs. *Allocating resources effectively, including personnel, budget, and technology infrastructure. *Conducting comprehensive risk assessments specific to technology operations. *Developing and implementing risk mitigation strategies to minimize disruptions and ensure continuity. Communication and Stakeholder Engagement: - *Communicating complex technical concepts and strategies to stakeholders at all levels of the organization. *Tailoring communication approaches to meet the needs of diverse audiences, both technical and non-technical. *Building and maintaining relationships with key stakeholders to ensure their support and alignment with technology operations initiatives. Strategic Leadership and Management: - *Developing and implementing long-term technology strategies aligned with organizational goals and industry trends. *Aligning technology initiatives with business objectives and ensuring they support overall organizational strategy. *Leading organizational change initiatives related to technology transformations, upgrades, and process improvements. Continuous Improvement and Innovation: - *Driving innovation initiatives within technology operations to enhance efficiency, effectiveness, and competitiveness. *Identifying opportunities to streamline processes, automate tasks, and improve operational efficiencies within technology operations. *Promoting a culture of innovation and knowledge sharing across technology teams. Team Leadership and Development: - *Building and leading high-performing technology operations teams. *Cultivating a culture of collaboration, innovation, and continuous improvement. *Setting strategic performance goals and objectives for technology operations teams. *Resolving conflicts and addressing challenges within technology teams and with stakeholders.

About Operation Technology Solutions (OTS) Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers. Together, we take ownership for what we do whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them. When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity! See why diversity is important to us at amazon. com/diversity We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles. - 5+ years of developing a team of technical professionals across multiple locations experience - 2+ years of leading technology teams as a information technology operations manager experience - Bachelors degree, or 4+ years of professional or military experience - Knowledge of Linux or Unix systems administration

Opportunity Overview As a Platform Data Specialist team member, you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. Using our proprietary platform, this role focuses on supporting our Platform Specialist team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and creating alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path. Roles Responsibilities: Work with internal teams to determine various attack vectors for our customers Familiarize yourself with the customers protected entities to help learn and set expectations Determine best methods of finding customer-related risks across the internet Find and analyze these risks for high-value use cases Learn and work from pre-established workflows by our customers and threat-intel teams Utilize ZeroFox tool set to create correct meaningful alerts for each customer/network Lead a team of 4-7 analysts, manage quality, drive productivity and conduct performance discussions Manage customer escalation, collaborate with product and engineering teams Train and mentor junior team members Collaborate with stakeholders to understands requirements and create necessary process SOPs after thorough analysis Present and train internal teams about PDS workflows Qualifications: Bachelor s/Masters Degree in technical discipline (e.g. engineering) or equivalent experience Fundamental Cybersecurity knowledge Experience in Security operations or information security or Vulnerability management or Security assessment, typically obtained in 3-5 yrs Understanding of basic network and host security concepts Extreme attention to detail and strong analytical skills Knowledge of major social media networks (knowledge of emerging networks a big plus) and digital threat landscape Knowledge and familiarity with cyber-threats Solid interpersonal and social skills and great people skills Spoken and written fluency in the English language Superior research and writing skills (a writing sample will be requested as part of the interview process) Flexible to support in shifts Huge Plus: Experience with other SaaS, cyber security, or social media products or services Knowledge of emerging social networks Experience in Customer Success

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Ansible on Microsoft Azure Good to have skills : Cloud Infrastructure Minimum 3 year(s) of experience is required Educational Qualification : Minimum of 15 years of educational qualification required. Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Ansible on Microsoft Azure to accurately define and resolve client issues. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize expertise in Ansible on Microsoft Azure to troubleshoot and resolve client issues. Collaborate with cross-functional teams to ensure the smooth functioning of systems or applications. Communicate effectively with clients and stakeholders to provide timely updates on issue resolution. Professional & Technical Skills: Must To Have Skills:Expertise in Ansible on Microsoft Azure. Good To Have Skills:Knowledge of Cloud Infrastructure. Strong understanding of system or application support and troubleshooting. Experience in collaborating with cross-functional teams. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 3 years of experience in Ansible on Microsoft Azure. The ideal candidate will possess a strong educational background in Information Technology Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Minimum of 15 years of educational qualification required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support, No Technology Specialty Minimum 0-2 year(s) of experience is required Educational Qualification : aBachelors degreebGood to have ITIL technical certification Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Mumbai office. Qualification aBachelors degreebGood to have ITIL technical certification

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : BEBTech in computer technology Should be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing exceptional communication skills to keep world-class systems running. Collaborate with cross-functional teams to identify and resolve issues, utilizing your expertise in Microsoft Windows Desktop Management and Desktop Transformation. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Desktop Transformation. Strong understanding of system and application support, with the ability to accurately define and resolve client issues. Excellent communication skills, with the ability to effectively interface with clients and collaborate with cross-functional teams. Solid grasp of product knowledge, with the ability to interpret and design effective solutions. Experience with troubleshooting and problem-solving, with the ability to ensure the smooth functioning of systems and applications. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification BEBTech in computer technology Should be completed 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Customer Service Operations Good to have skills : Desktop Transformation Minimum 0-2 year(s) of experience is required Educational Qualification : 15years Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional customer service operations to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, utilizing exceptional communication skills to keep world-class systems running. Roles & Responsibilities: Provide exceptional customer service operations to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep world-class systems running. Utilize desktop transformation skills to ensure seamless system and application performance. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Strong customer service operations skills. Good To Have Skills:Desktop Transformation. Excellent communication skills to effectively interface with clients and cross-functional teams. Ability to accurately define client issues and design resolutions based on deep product knowledge. Strong understanding of system and application performance. Ability to collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in customer service operations. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering exceptional customer service. This position is based at our Gurugram office. Qualifications 15years

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing basic and intermediate level troubleshooting for server and network areas. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products. Troubleshoot and resolve hardware/software issues across all server and network areas. Implement technology at the operating system-level for particular software solutions/vendors/brands. Provide basic and intermediate level troubleshooting for server and network areas. Collaborate with cross-functional teams to ensure timely resolution of issues. Professional & Technical Skills: Must To Have Skills:Experience in Network Infrastructures. Strong understanding of server and network areas. Experience in implementing technology at the operating system-level. Experience in providing basic and intermediate level troubleshooting. Experience in collaborating with cross-functional teams. Additional Information: The candidate should have a minimum of 2 years of experience in Network Infrastructures. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field. This position is based at our Pune office. Qualification Bachelors degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM DB2 Database Administration Good to have skills : Oracle Database Administration Minimum 2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize exceptional communication skills to ensure world-class systems are running smoothly. Collaborate with cross-functional teams to ensure timely and effective issue resolution. Professional & Technical Skills: Must To Have Skills:Proficiency in IBM DB2 Database Administration. Good To Have Skills:Experience with Oracle Database Administration. Strong understanding of IT Service Management. Experience in providing ongoing support to clients. Exceptional communication skills. Ability to accurately define client issues and design effective solutions. Additional Information: The candidate should have a minimum of 2 years of experience in IBM DB2 Database Administration. The ideal candidate will possess a strong educational background in Information Technology Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications Bachelors degree

Project Role : Software Development Lead Project Role Description : Lead cross-functional product development teams to design, develop and enhance software assets that meet or exceed internal and external(customer) expectations, and meet product functionality, cost and delivery schedules. Apply knowledge to create an environment that fosters accountability, quality, commitment, growth and innovation. Support the sales process as needed by participating in the solution design. Must have skills : PeopleSoft Development Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Min 15 years of Full time education Summary :As a Software Product Development Lead, you will be responsible for leading cross-functional teams to design, develop, and enhance software assets that meet or exceed internal and external customer expectations. Your typical day will involve applying your knowledge to create an environment that fosters accountability, quality, commitment, growth, and innovation, and supporting the sales process as needed by participating in the solution design. Roles & Responsibilities: Lead cross-functional product development teams to design, develop, and enhance software assets that meet or exceed internal and external customer expectations. Apply knowledge to create an environment that fosters accountability, quality, commitment, growth, and innovation. Support the sales process as needed by participating in the solution design. Ensure product functionality, cost, and delivery schedules are met or exceeded. Collaborate with cross-functional teams to ensure successful product delivery. Professional & Technical Skills: Must To Have Skills:Strong experience in PeopleSoft Development. Good To Have Skills:Experience in software product development, project management, and team leadership. Solid understanding of software development methodologies, tools, and processes. Experience in leading cross-functional teams to deliver high-quality software products. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in PeopleSoft Development. This position is based at our Bengaluru office. Qualification Min 15 years of Full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : SAS Data Integration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Minimum 15 years of education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. You will also be responsible for L1 and L2/ basic and intermediate level troubleshooting. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work on L1 and L2/ basic and intermediate level troubleshooting. Ensure adherence to defined operating model and processes. Professional & Technical Skills: Must To Have Skills:Experience in SAS Data Integration. Experience in providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Experience in L1 and L2/ basic and intermediate level troubleshooting. Experience in ensuring adherence to defined operating model and processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAS Data Integration. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualification Minimum 15 years of education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Windows Server Administration Good to have skills : Mine Planning and Scheduling, Life Sciences Minimum 3 year(s) of experience is required Educational Qualification : Any Bachelor DegreeCertifications on Wintel and Cloud Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Microsoft Windows Server Administration and implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Troubleshoot and resolve issues related to Microsoft Windows Server Administration. Implement technology at the operating system-level across all server and network areas. Provide hardware/software support and implement technology at the operating system-level for particular software solutions/vendors/brands. Professional & Technical Skills: Must To Have Skills:Experience in Microsoft Windows Server Administration. Good To Have Skills:Experience in Life Sciences and Mine Planning and Scheduling. Experience in providing hardware/software support and implementing technology at the operating system-level. Experience in troubleshooting and resolving issues related to Microsoft Windows Server Administration. Experience in configuring services running on various platforms. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Windows Server Administration. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Any Bachelor DegreeCertifications on Wintel and Cloud

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Configuration Database & CI Management Good to have skills : Asset Management Minimum 0-2 year(s) of experience is required Educational Qualification : Fresher with good communication and soft skill Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Manage the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Support the infrastructure service management lifecycle, including incident, problem, change, and release management. Provide operational support, ensuring production systems and devices are online and available. Maintain the Configuration Management Database (CMDB) and ensure Configuration Items (CIs) are accurately identified, controlled, and verified. Professional & Technical Skills: Must To Have Skills:Experience in Configuration Database and CI Management. Good To Have Skills:Experience in Asset Management. Strong understanding of IT Service Management processes and frameworks, such as ITIL. Experience in incident, problem, change, and release management. Experience in maintaining CMDB and ensuring CIs are accurately identified, controlled, and verified. Additional Information: The candidate should have a minimum of 0-2 years of experience in Configuration Database and CI Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Fresher with good communication and soft skill

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Plant Maintenance (PM) Good to have skills : SAP MM Materials Management, PO PI skill Minimum 3 year(s) of experience is required Educational Qualification : 15 years of fulltime education Summary :As an Application Developer for Packaged Application Development, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP Plant Maintenance (PM) as your primary skill. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities: Design, build, and configure applications to meet business process and application requirements using SAP Plant Maintenance (PM) as the primary skill. Collaborate with cross-functional teams to analyze business requirements and develop solutions to meet those requirements. Develop and maintain technical documentation related to the application development process. Provide technical support and troubleshooting for applications developed. Professional & Technical Skills: Must To Have Skills:Strong experience in SAP Plant Maintenance (PM). Good To Have Skills:Experience in SAP MM Materials Management. Experience in designing, building, and configuring applications to meet business process and application requirements. Strong understanding of software engineering principles and development methodologies. Experience in developing and maintaining technical documentation. Experience in providing technical support and troubleshooting for applications developed. Additional Information: The candidate should have a minimum of 3 years of experience in SAP Plant Maintenance (PM). The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years of fulltime education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of service desk operations and deep product knowledge Experience in providing service desk voice support and managing service desk operations Excellent communication skills and ability to collaborate with cross-functional teams Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Knowledge of ITIL framework, Incident Management, Problem Management Strong understanding of service desk operations and deep product knowledge Experience in providing service desk voice support and managing service desk operations Excellent communication skills and ability to collaborate with cross-functional teams Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and service desk management. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field. This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Server Administration Good to have skills : VMWare Cloud Administration Minimum 2 year(s) of experience is required Educational Qualification : Bachelors Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize exceptional communication skills to keep world-class systems running smoothly. Collaborate with cross-functional teams to ensure the timely resolution of client issues and the smooth functioning of systems and applications. Stay updated with the latest advancements in Microsoft Windows Server Administration and VMWare Cloud Administration, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Server Administration. Good To Have Skills:Experience in VMWare Cloud Administration. Strong understanding of system and application support. Exceptional communication skills. Collaborative mindset and ability to work with cross-functional teams. Additional Information: The candidate should have a minimum of 2 years of experience in Microsoft Windows Server Administration. The ideal candidate will possess a strong educational background in Information Technology Operations, computer science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Mumbai office. Qualification Bachelors Degree

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : Cloud Network Operations Minimum 5 year(s) of experience is required Educational Qualification : BE MCA or equivalent Job Summary :Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills: 1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies - ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud - Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or aboveWork Experience: 6-9 years relevant experience in a similar capacity with a large organization Qualification BE MCA or equivalent

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Cisco Network Services Orchestrator (NSO) Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years regular education qualifications Summary :As an Infra Tech Support Practitioner for IT Service Management, you will be responsible for providing technical support and maintenance for production and development systems and software products. Your typical day will involve troubleshooting and implementing Cisco Network Services Orchestrator (NSO) technology at the operating system-level across all server and network areas. Roles & Responsibilities: Provide ongoing technical support and maintenance for production and development systems and software products, both remote and onsite. Troubleshoot and implement Cisco Network Services Orchestrator (NSO) technology at the operating system-level across all server and network areas. Provide hardware/software support and implement technology at the operating system-level for particular software solutions/vendors/brands. Work on L1 and L2/basic and intermediate level troubleshooting. Professional & Technical Skills: Must To Have Skills:Experience in Cisco Network Services Orchestrator (NSO). Good To Have Skills:Knowledge of other network automation tools. Experience in providing technical support and maintenance for production and development systems and software products. Experience in troubleshooting and implementing technology at the operating system-level across all server and network areas. Knowledge of hardware/software support and implementation for particular software solutions/vendors/brands. Additional Information: The candidate should have a minimum of 0-2 years of experience in Cisco Network Services Orchestrator (NSO). The JOB FAMILY GROUP is Information Technology Operations. This position is based at our Pune office. Qualification 15 years regular education qualifications