150 Technology Operations Jobs - Page 4

Client Reporting Analyst I assists in producing and delivering periodic investment reports by collecting and documenting report requirements from onshore teams. Key Responsibilities and Duties Working under close supervision, this job will also partner closely with teams in product, distribution, operations, technology etc. to build the client servicing capabilities required to deliver an outstanding client experience to intermediaries, advisors and end-investors in the organizations alternatives products Educational Requirements Vocational and/or Technical Education Preferred Work Experience 3+ Years Required; 5+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : AWS Administration, Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 1 Graduate or above2 Relevant network or cloud Certification preferable DevOps Summary :As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Security in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities:1 - Manage global security infrastructure Incident and Change Management environment operating 7 x 24 x 3652 - Provide technical help to other areas such as Problem and Release Management3 - Incident Management responsibilities include technical work on tickets, analysis of issues, participation in troubleshooting calls, restoring the operational state and then providing improvement ideas Change Management responsibilities include whole life cycle of change since the planning and preparation till the actual implementation at either4 - Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills:1 - Strong knowledge of Firewall Security Networking concepts2 - Good working experience with Fortigate, Palo and SRX firewalls3 - In-depth knowledge of TCP/IP, including packet analysis4 - Basic Linux Unix troubleshooting experience5 - Working experience with encryption technologies / Virtual Private Networks6 - Working experience on Public Cloud AWS/Azure7 - Knowledge in Routing and Switching8 - Network Automation skill using Python, Ansible or any other Scripting Language Additional Information:1 - Customer service skills and client focus2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4- Strong verbal and written communication skills Educational Qualification:1 - Graduate or above2 - Relevant network/cloud Certification preferable DevOps Qualification 1 Graduate or above 2 Relevant network or cloud Certification preferable DevOps

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize deep product knowledge to interpret and design resolutions for client issues. Collaborate with cross-functional teams to ensure quality and exceptional communication. Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Cloud Technology Strong understanding of service desk operations and client issue resolution. Experience with cross-functional collaboration and exceptional communication. Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions. This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Automation in Application Development, C# Programming Language, Python (Programming Language) Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues, while utilizing exceptional communication skills to maintain world-class systems. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Ensure the smooth functioning of systems and applications, utilizing your expertise in Cloud Based Service Management Process Design. Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). Stay updated with the latest advancements in Cloud Based Service Management Process Design and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Knowledge of Automation in Application Development, C# Programming Language, and Python (Programming Language). Strong understanding of system and application support processes. Experience in identifying and resolving complex technical issues. Excellent communication skills, with the ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 5 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.This individual will be responsible for auditing and ensuring the quality of technology systems and processes, in accordance with established standards, policies, and best practices. The role requires an analytical mindset, excellent problem-solving skills, and the ability to work in a collaborative environment to ensure compliance with quality standards.Eligibility- 2+ years experience in Order to Cash / Collections Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Problem-solving skills Ability to work well in a team Strong analytical skills Ability to handle disputes Commitment to quality Strong written and verbal communication skills. Ability to work independently as well as in a team-oriented, collaborative environment. Attention to detail and ability to prioritize tasks effectively.1.Strong understanding of quality control principles, audit methodologies, and compliance requirements.2.Proven experience in quality auditing, technology operations, or quality assurance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Evaluate and audit collections calls, emails, and other customer interactions to ensure compliance with company policies and industry regulations. Review account notes, payment arrangements, and customer communication for accuracy and completeness. Conduct periodic assessments of collections agents performance and provide constructive feedback to improve service quality. Identify trends and recurring issues within collections processes and report findings for improvement. Qualifications Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep our world-class systems running. Interpret and design resolutions based on deep product knowledge, ensuring quality and timely delivery of services. Collaborate with cross-functional teams to ensure seamless delivery of services and effective communication with clients. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Experience with incident management and problem resolution. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualification Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Cloud Based Service Management Process Design Good to have skills : Reporting Analytics Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve using your expertise in Cloud Based Service Management Process Design to accurately define and resolve client issues. Roles & Responsibilities: Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems or applications. Utilize your expertise in Cloud Based Service Management Process Design to accurately define client issues and design effective resolutions. Collaborate with cross-functional teams to ensure timely resolution of client issues, utilizing exceptional communication skills to keep systems running smoothly. Stay updated with the latest advancements in Cloud Based Service Management Process Design, integrating innovative approaches for sustained competitive advantage. Provide regular reporting and analytics to clients, ensuring transparency and accountability in all support activities. Professional & Technical Skills: Must To Have Skills:Expertise in Cloud Based Service Management Process Design. Good To Have Skills:Experience with Reporting Analytics. Strong understanding of system or application support processes. Exceptional communication skills, with the ability to accurately define and interpret client issues. Solid grasp of data reporting and analytics, with the ability to provide regular updates to clients. Additional Information: The candidate should have a minimum of 0-2 years of experience in Cloud Based Service Management Process Design. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering exceptional support solutions. This position is based at our Bengaluru office. Qualification 15 years full time education

Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills :Network Infrastructures Good to have skills :NA Minimum 3 year(s) of experience is required Educational Qualification :BE MCA equivalent or above Job Summary:Accenture is building a new global high capacity, high performing core backbone. There is a requirement to build a new global operational support team to manage the network on a day to day basis. We are looking for highly motivated individuals to work in this demanding environment. The successful candidate will form part of a core team accountable for the successful day to day management and maintenance of the WAN environment. Delivering and establishing projects related network implementation for multiple clients. Roles & Responsibilities:1. Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global MPLS network, Cloud and systems infrastructure2. Troubleshoot and resolve hardware and software issues of network devices including cloud components.3. Troubleshoot QoS related issues on the WAN.4. Implement change requests as per business needs on Cisco routers, switches, AWS and Azure WAN cloud.5. Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels. 6. Supervising responsibilities including interviewing and training/coaching team members.7. Act as internal escalation source in case team members need assistance.8. Provide operational support for WAN in a multi-shift 7 x 24 x 365 Operations Center 9. Keep up to date with new products and services that are supported by GNOC. 10. Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation Professional & Technical Skills:1. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language 2. Hands-on experience troubleshooting Cisco routers, Catalyst and IOS switches (9000 series, Nexus series, 65xx, 45xx, and 35xx series).3. Knowledgeable in the following data circuit technologies – ATM, DSL, Frame Relay, Ethernet, ISDN, POS4. Expert knowledge in enterprise-level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, etc.). Specific knowledge of BGP, OSPF and IP protocols in an MPLS Environment.5. Experience working on CoS, QoS, WRED and related quality of service parameters.6. Good understanding of high availability fundamentals (HSRP and VRRP)7. Hands-on experience of LAN switching technologies:STP, Trunking, Etherchannel8. Knowledge of VPN technologies and IPSec and GRE protocols.9. Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP10. Organizational and problem-solving skills11. Amazon ( AWS) /Azure Cloud – Deployment & Operational support of enterprise AWS /AZURE & Google cloud setups.12. Network Automation skills ( Python, Ansible or any other scripting language) Additional Information:1. Customer service skills and client focus2. Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4. Strong verbal and written communication skills Educational Qualification:BE, MCA equivalent or above Work Experience:3-6 years relevant experience in a similar capacity with a large organization Qualifications BE MCA equivalent or above

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing exceptional service desk management to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide exceptional service desk management to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Interpret and design resolutions based on deep product knowledge. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Strong understanding of IT operations. Experience with incident management and problem management. Experience with ITIL framework. Experience with ticketing tools such as ServiceNow or Remedy. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Bachelor Degree

Support the Technology Risk Management (TRM) division of an APAC based Asset Manager Implement TRM Framework: Implementation of the Local Business Unit (LBU) Technology Risk Management (TRM) framework, ensuring alignment with local and regional requirements. Provide Expertise and Guidance: Offer technical and best practice guidance on information and technology risk, taking into account platform-specific and regional complexities. IT Risk Indicators: Manage and review standardised IT key risk indicators/metrics submission from all various IT Functions for analysis and early identification of risk trends. Risk Appetite and Key Metrics: Establish and roll out the information and technology risk appetite and key risk metrics for effective management oversight. Risk Register Monitoring: Proactively monitor the LBU risk register and escalate any potential risk areas for Group-level reporting, ensuring risks are appropriately rated and mitigated. Collaborate with various stakeholders: Maintain a trusted, collaborative relationship with stakeholders to promote engagement in TRM activities and reporting requirements, including the preparation and collation of the Group Risk Committee’s Risk Pack. Risk Culture: Promote a strong risk management culture across LBU stakeholders, focusing on managing information and technology risks effectively. Support Periodic Risk Reporting: Assist the LBUs 2nd line ORM/ERM in ensuring timely and accurate reporting of information and technology risk matters to the LBU risk committee. Experience / Qualification 1. Relevant experience, with compulsory experience in Technology or Risk Management/Audit. 2. Candidates should demonstrate experience in identifying, managing, and reporting risks and controls in at least three or more of the following areas: IT Infrastructure Management: Networks, platforms (e.g., IBM, Unix, Windows), middleware, and databases. IT Operations: Data center management, backup, batch processing, incident and problem management. Application and Interface Security: Ensuring secure development practices. Application Development and Change Management (SDLC): Experience with the full software development lifecycle. IT Project Management/Delivery: Overseeing projects from initiation to completion in any specific risk / technology capacity. Third-Party Risk Management: Managing vendor risks effectively. IT Service Management: Familiarity with frameworks such as ITIL. Identity and Access Management (IAM): Experience with tools like SailPoint, CyberArk. Cybersecurity: Familiarity with frameworks like NIST, and experience with security tools and operations. 3. Candidates with the relevant certifications in areas such as Technology Risk Management, Technology Audit, IT Management, Cybersecurity, Cloud, Software Engineering, or Project Management will have additional advantage. Examples include: Risk Management: CRISC (Certified in Risk and Information Systems Control) Audit: CISA (Certified Information Systems Auditor) IT Service Management: ITIL Foundation, PRINCE2, PMP Cloud/Network: Microsoft Certified Azure Solutions Architect Expert, (ISC) CCSK, CompTIA Cloud Essentials IT/Information Security: CISSP, CISM, CompTIA Security+ Software Development: DevOps Engineer Professional, Google DevOps Engineer, Microsoft Certified Solutions Developer 4. Skillsets in coding e.g. Python, and intelligence dashboards like PowerBI would be advantageous.

Observability typically uses advanced anayltics, machine learning and distributed tracing to provide more comprehensive and in-depth insights into the system Educational Requirements University (Degree) Preferred Work Experience 3+ Years Required; 5+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work

The Compliance Advisor assists with broader planning of business unit compliance programs in order to ensure organization functions are in compliance with all relevant laws, regulations, and policies and to prevent illegal, unethical, or improper business practices within the organization. Working independently under general supervision, this job assists team members with identifying, investigating, and reporting compliance risks. Key Responsibilities and Duties Supports compliance risk assessments to identify compliance issues, concerns, and deficiencies. Assists with investigations in response to complaints and/or potential violations of rules, regulations, policies, and procedures. Supports organization and implementation of compliance audits. Assists with the design and implementation of corrective action plans to resolve problematic compliance issues and to ensure that compliance deficiencies are corrected. Drafts reports on the results of compliance and ethics initiatives of the business unit. Maintains documentation of compliance activities to provide a record of issues, and to ensure easy accessibility and retrieval of documents. Assists with the implementation of preventative measures and compliance processes, while contributing to the revision of policies and procedures to improve the general operation of business unit compliance programs as needed. Educational Requirements University (Degree) Preferred Work Experience 2+ Years Required; 3+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work

The Compliance Advisor assists with broader planning of business unit compliance programs in order to ensure organization functions are in compliance with all relevant laws, regulations, and policies and to prevent illegal, unethical, or improper business practices within the organization. Working independently under general supervision, this job assists team members with identifying, investigating, and reporting compliance risks. Key Responsibilities and Duties Supports compliance risk assessments to identify compliance issues, concerns, and deficiencies. Assists with investigations in response to complaints and/or potential violations of rules, regulations, policies, and procedures. Supports organization and implementation of compliance audits. Assists with the design and implementation of corrective action plans to resolve problematic compliance issues and to ensure that compliance deficiencies are corrected. Drafts reports on the results of compliance and ethics initiatives of the business unit. Maintains documentation of compliance activities to provide a record of issues, and to ensure easy accessibility and retrieval of documents. Assists with the implementation of preventative measures and compliance processes, while contributing to the revision of policies and procedures to improve the general operation of business unit compliance programs as needed. Educational Requirements University (Degree) Preferred Work Experience 2+ Years Required; 3+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work

The Compliance Analyst assists with broader planning of business unit compliance programs to ensure organization functions are in compliance with all relevant laws, regulations, and policies, and to prevent illegal, unethical or improper business practices within the organization. Working under close supervision, this job assists team members with identifying, investigating, and reporting compliance risks. Key Responsibilities and Duties Assists compliance risk assessments to identify compliance issues, concerns and deficiencies. Supports with invitations in response to complaints and/or potential violates of rules, regulations, policies and procedures. Performs basic tasks to assist with organization and implementation of compliance audits. Assists with the design and implementation of corrective action plans to resolve problematic compliance issues and to ensure that compliance deficiencies are corrected. Prepares reports on the results of compliance and ethics initiatives of the business unit. Organizes documentation of compliance activities to provide a record of issues, and to ensure easy accessibility and retrieval of documents. Assists with the implementation of preventative measures and compliance processes, while contributing to the revision of policies and procedures to improve the general operation of business unit compliance programs as needed. Supports the development of employee communication and training programs to educate employees on the elements of company-wide compliance program. Researches industry compliance regulations and policies to support compliance assessments and implementation of compliance control programs. Educational Requirements University (Degree) Preferred Work Experience No Experience Required Physical Requirements Physical Requirements: Sedentary Work

Job Level 3 (Individual Contributor) Location : Pune or Bangalore Experience : 6-8 Years Role Overview: We are seeking an experienced Technology Operations Specialist based in Pune or Bangalore with a strong background in technology operations and service excellence. This role requires a highly motivated professional with a "get-it-done" attitude who can work independently, manage projects from end to end, and deliver impactful solutions. You will play a critical role in optimizing operational processes, driving automation, and ensuring system reliability and efficiency. Key Responsibilities: Technology Operations Expertise : Manage and enhance multiple operational processes with a focus on Change Management, Availability Management, Asset Management and CMDB. Implement innovative solutions to improve operational efficiency and compliance. Automation and Engineering Mindset : Apply engineering mindset to enhance system reliability, reduce toil, and optimize performance monitoring. Ideate automation to eliminate repetitive tasks and improve operational excellence. DevOps & Cloud Knowledge : Understand CI/CD principles and cloud platforms to collaborate effectively with engineering teams. Support cloud initiatives through governance and alignment with operational goals. Execution Excellence : Independently lead and execute multiple technology operations projects with a focus on delivering results. Solve problems effectively under tight timelines and changing priorities. Stakeholder Communication : Present actionable insights, recommendations, and updates to senior stakeholders. Collaborate with leadership to align technology operations with strategic initiatives. Qualifications: Technical Skills : In-depth knowledge of operational processes, particularly in Change & Release Management, Asset Management, and CMDB. Familiarity with concepts like error budgets, DevOps, CI/CD principles and experience with cloud platforms (AWS, Azure, or GCP). Execution Excellence : Proven ability to take ownership and independently deliver complex projects. Strong decision-making and problem-solving skills to tackle challenges with a "get-it-done" mindset. Behavioural Attributes : Self-motivated, quick learner, and proactive problem solver. Exceptional communication and presentation skills, with the ability to engage senior stakeholders effectively. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. . We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Group Technology & Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality and control, technology, people, capability and innovation. In Group T&O, we manage the majority of the banks operational processes and inspire to delight our business partners through our multiple banking delivery Channels. Key Accountabilities: Lead and oversee the team in operational risks with robust controls to ensure compliance and business continuity. Manage and support risk associated with Cyber Security and manage regulatory correspondence. Will be responsible for developing and reviewing the ongoing BAU processes related to Controls and Quality Assurance and be responsible for building and/or leveraging on tools to ensure preparedness for both internal and external audits To partner with T&O Risk Management, Legal & Compliance, Financial Crime & Security Services and other units of Consumer Banking Operations to ensure alignment with KYC, AML, FCSS, Regulatory and Risk Policy framework Work with other units in Consumer Banking Operations to promote risk awareness, perform necessary checks and reporting in line with Group s policies, standards and guidelines To support any new risk management and regulatory initiatives that might be introduced from time to time. Identify and escalate emerging and upstream operational risk, including risk event management, report and action plan tracking to internal stakeholders. Mitigate operational risk to acceptable level (ie Risk appetite) and recommend follow-up action or facilitate risk acceptance. To comply with the Bank s process & policies and ensure positive ratings during all Country / Group audits. Requirements: Graduate Excellent Communication

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SailPoint IdentityIQ Good to have skills : Identity and Access Management (IAM) Operations Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner for SailPoint IdentityIQ, you will be responsible for providing ongoing support to clients, utilizing your exceptional communication skills and deep product knowledge to accurately define and resolve issues. Your typical day will involve interfacing with clients and ensuring our world-class systems are running smoothly. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the SailPoint IdentityIQ system or application. Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge. Collaborate with cross-functional teams to ensure the smooth running of our world-class systems. Stay updated with the latest advancements in Identity and Access Management (IAM) Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Proficiency in SailPoint IdentityIQ. Good To Have Skills:Experience in Identity and Access Management (IAM) Operations. Strong understanding of system or application support. Experience in providing exceptional customer service and communication. Ability to accurately define client issues and interpret and design resolutions based on deep product knowledge. Additional Information: The candidate should have a minimum of 2 years of experience in SailPoint IdentityIQ. The ideal candidate will possess a strong educational background in Information Technology Operations, computer science, or a related field, along with a proven track record of delivering impactful data-driven solutions. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize deep product knowledge to interpret and design resolutions for client issues. Collaborate with cross-functional teams to ensure quality and exceptional communication. Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Cloud Technology Strong understanding of service desk operations and client issue resolution. Experience with cross-functional collaboration and exceptional communication. Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualification Graduate

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support, interfacing with clients to accurately define and resolve issues. Manage service desk operations, ensuring world-class system performance. Utilize deep product knowledge to interpret and design resolutions for client issues. Collaborate with cross-functional teams to ensure quality and exceptional communication. Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Good To Have Skills:Cloud Technology Strong understanding of service desk operations and client issue resolution. Experience with cross-functional collaboration and exceptional communication. Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions. This position is based at our Bengaluru office. Qualification Bachelor degree

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management Good to have skills :Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Act as the ongoing interface between the client and the system or application, utilizing exceptional communication skills to keep our world-class systems running. Interpret and design resolutions based on deep product knowledge, ensuring quality and timely delivery of services. Collaborate with cross-functional teams to ensure seamless delivery of services and effective communication with clients. Professional & Technical Skills: Must To Have Skills:Service Desk Management Good To Have Skills:Service Desk Voice Support Strong understanding of IT operations and support processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Experience with incident management and problem resolution. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management Good to have skills :Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification :Bachelor Degree Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running. Collaborate with cross-functional teams to ensure timely resolution of client issues. Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Service Desk Management. Good To Have Skills:Service Desk Voice Support. Strong understanding of IT operations and support. Experience with incident management and problem management. Excellent communication and interpersonal skills. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Bachelor Degree

Keep track of all user access request, and ensure timely tickets are worked upon and closed Maintain health check of all the application, including discussing with POC, on preparing documentation Communicate with internal/external client users regarding the issue which they may face while accessing the Platform Manage existing Technology SharePoint site, including identifying areas for improvement, and making sure all documentation is classified, centralized and up to date Act as a first POC for global users for access management, New Application/project creation, New client On-boarding within Tool Manage CRM (Hubspot) tool for communicating important updates on technology wide initiatives Constantly discuss and improve our internal processes and tools Collaborate with Product to create and deliver information on new product/feature, to include FAQs, deep dive sessions, product demos